Search past winners/finalists


  • MESA logo

2024 Stevie Award Winners

Finalists in the 18th annual Stevie® Awards for Sales & Customer Service are listed by category, arranged in the following groups of categories, as selected by the average scores of more than 200 professionals worldwide on seven specialized juries. The Gold, Silver, and Bronze Stevie Award placements from among the Finalists will be revealed during the gala awards banquet on Friday, April 12 at the Bellagio in Las Vegas. Tickets for the event are now on sale.

Categories

Sales
Sales Individuals
Sales Team
Sales Achievement
Sales Distinction

Customer Service & Contact Center
Customer Service & Contact Center Individual
Customer Service & Contact Center Team
Customer Service & Contact Center Achievement
Customer Service Department
Customer Service Success

New Product & Service

Solution Provider

Business Development

Thought Leadership

 

ValueSelling Associates logoSALES INDIVIDUAL CATEGORIES
sponsored by ValueSelling Associates

National Sales Executive of the Year
Finalist:
Aptive Environmental, Provo, Utah, United States: Tosh Mackintosh, Senior President of Sales
Availity, Jacksonville, Florida, United States: Lori Smith, Regional Vice President, Business Development
ezCater, Boston, Massachusetts, United States: Ryan Massimo, VP of Enterprise Demand Sales
Octane, New York, New York, United States: Jon Vestal, SVP and Head of Growth
Proforma, Independence, Ohio, United States: Greg Armstrong, Chief Sales Officer
Sales Partnerships, Inc., Broomfield, Colorado, United States: Jay Graves, Vice President of Strategic Sales
Thrive, Nottingham, United Kingdom: Josh Devanny, Chief Sales Officer

Sales Director of the Year
Finalist:
Budget Rent a Car - Saudi Arabia, Jeddah, Mecca, Saudi Arabia: Anil Mathew Abraham, Director of Sales & Marketing
Contact Lens King Inc., Champlain, New York, United States: Bucky LaFountain
fullthrottle.ai, West Chester, Pennsylvania, United States: Will McGinnis, Director of Sales
Microverse Automation Pvt. Ltd. Pune Maharashtra India, Pune, Maharashtra, India: Sameer Pikale, National Sales and Marketing Head
Octane, New York, New York, United States: Sean Warner, National Sales Director
Premium International for Financial Services, Giza, El Dokki, Egypt: Ahmed Magdy, Head of Corporate
Qualitest Group, Bridgewater, New Jersey, United States: Tess Hilton, Sales Director
Sales Partnerships, Inc., Broomfield, Colorado, United States: David Criswell, Sales Director
TransPerfect Translations, New York, New York, United States: Jessica Peyser, Sr. Director, Business Development
TTEC, Krakow, Poland: Keneth Umlauf, Sales Director
Voya Financial, Inc., New York, New York, United States: Denise Fortune, Vice President- Institutional Clients

Sales Engineer of the Year
Finalist:
Avetta, Lehi, Utah, United States: Sarah Blevins, Director, Solution Engineering

Sales Manager of the Year
Finalist:
Sales Partnerships, Inc., Broomfield, Colorado, United States: Jerome Hamlette, Regional Sales Manager

Sales Operations Professional of the Year
Finalist:
Sales Partnerships, Inc., Broomfield, Colorado, United States: Orion Wiseman, Vice President of Operations

Sales Representative of the Year - All Other Industries
Finalist:
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Nguyen Duong Khanh, Global Account Manager

Sales Representative of the Year - Business Services Industries
Finalist:
Sales Partnerships, Inc., Broomfield, Colorado, United States: Chris Lee, Field Sales Representative

Sales Representative of the Year - Other Services Industries
Finalist:
Voya Financial, Inc., New York, New York, United States: Jamie Tuttle, Regional Vice President

Sales Representative of the Year - Technology Industries
Finalist:
Dun & Bradstreet, Carlsbad, California, United States: Ashley Cummings, Data & Analytics Advisor for Finance, Supply & Marketing

Sales Support Professional of the Year
Finalist:
Sales Partnerships, Inc., Broomfield, Colorado, United States: Rowan Rozanski, Information Systems Internal Support Manager
TransPerfect Translations, New York, New York, United States: Dana Weber, Global Director, Client Services
TransPerfect Translations, New York, New York, United States: Jordan Snedden, Client Services Manager
TransPerfect Translations, New York, New York, United States: Luke Delaney, Director

Sales Training or Education Professional of the Year
Finalist:
Toco Warranty, Los Angeles, California, United States: Paul McGee, Executive Vice President

Senior Sales Executive of the Year
Finalist:
Aptive Environmental, Provo, Utah, United States: Tosh Mackintosh, Senior President of Sales
AT&T, Dallas, Texas, United States: Brendan Rineer, Associate Vice President for Mobility, AT&T Integrated & Partner Solutions
AT&T, Dallas, Texas, United States: Kate Deloach, Associate Vice President for Sales Wholesale
Brighton Health Plan Solutions, New York, New York, United States: Michelle Zettergren, President Labor, Chief Sales & Marketing Officer
Datasite, Minneapolis, Minnesota, United States: Todd Albright, Chief Revenue Officer
Octane, New York, New York, United States: Mark Davidson, Chief Revenue Officer and Co-Founder
Sales Partnerships, Inc., Broomfield, Colorado, United States: Fred Kessler, Chief Sales Officer
Skyhigh Security, San Jose, California, United States: Gee Rittenhouse, Chief Executive Officer

Woman of the Year in Sales
Finalist:
Datasite, Minneapolis, Minnesota, United States: Fiona Gavigan, VP, Global Head of Inside Sales
Qualitest Group, Bridgewater, New Jersey, United States: Tess Hilton, Sales Director
SAP France, Paris, France: Sandrine Pons, Regional VP Solutions Sales & Innovation
TransPerfect Translations, New York, New York, United States: Andreea Andries, Director of Business Development
TransPerfect Translations, New York, New York, United States: Jennifer Salerno, Director of Strategic Accounts

Worldwide Sales Executive of the Year
Finalist:
AlphaSense, New York, New York, United States: Kiva Kolstein, President and Chief Revenue Officer
Belkins, Dover, Delaware, United States: Brian Hicks, VP of Sales
Integral Ad Science, New York, New York, United States: Yannis Dosios, CCO

SALES TEAM CATEGORIES

Account Management Team of the Year
Finalist:
Qualitest Group, Bridgewater, New Jersey, United States: Qualitest - (Multiplan)

Field Sales Team of the Year
Finalist:
Kuveyt Turk Participation Bank, Kocaeli, Turkey: Kuveyt Turk Participation Bank Field Sales Team
Sales Partnerships, Inc., Broomfield, Colorado, United States: Leveraging unified sales and marketing to unseat major ISPs
Sales Partnerships, Inc., Broomfield, Colorado, United States: Successfully completing the second largest face-to-face SMB sales campaign in US history
Tam Finans, Istanbul, Turkey: Tam Finans Sales Force

Inside or Telesales Team of the Year
Finalist:
Alight Solutions, Chicago, Illinois, United States: Sales Awards Team - Alight Solutions OneSource team
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India - GIO Allianz UK Animal Health Insurance Sales
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India GIO - Allianz Australia Contact Centre
Trupanion, Seattle, Washington, United States: Trupanion's Pet Passionate Telesales Team
yoummday, Munich, Germany: Unlocking Success: Surpassing Competitors with Outbound Sales Excellence

National Sales Team of the Year
Finalist:
Aditya Birla Sun Life Insurance, India, Mumbai, Maharashtra, India: Aditya Birla Sun Life Insurance Sales team - Trailblazers of value driven growth
Allbridge, Raleigh, North Carolina, United States: Allbridge Team 4
Budget Rent a Car - Saudi Arabia, Jeddah, Mecca, Saudi Arabia: Budget Saudi, National Sales Team Success
Sales Partnerships, Inc., Broomfield, Colorado, United States: Success completing the second largest SMB field sales program in US History
SoftPro, Raleigh, North Carolina, United States: Recognizing Customer Needs in Evolving Market Propels Sales

Sales Operations Team of the Year
Finalist:
Datasite, Minneapolis, Minnesota, United States: Datasite's Sales Operations Team
IBM, Armonk, New York, United States: GCG Client and Industry Team: Create Best-in-Class Client Experience
IBM, Armonk, New York, United States: Global GCLM Acceleration (Migration & Certification)
Sales Partnerships, Inc., Broomfield, Colorado, United States: Making the Near Impossible Look Easy

Sales Support Team of the Year - Business Services Industries
Finalist:
IBM, Armonk, New York, United States: Breaking the Crux: the ISA Market DSO Success
IBM, Armonk, New York, United States: Managing the Pulse of Business – The Undaunting Support from ISA Bid Management
IBM, Armonk, New York, United States: Win in the Face of Adversity – GCG Q2C Consulting Team
Yuksekbilgili Egitim & Danismanlik, Istanbul, Turkey: Yuksekbilgili Sales Support Team

Sales Support Team of the Year - Other Service Industries
Finalist:
American Tire Distributors, Athens, Georgia, United States: American Tire Distributors
Discover Puerto Rico, San Juan, Puerto Rico: Discover Puerto Rico

Sales Support Team of the Year - Technology Industries
Finalist:
IBM, Armonk, New York, United States: Transform for faster and easier business: GCG Q2C HW and SW Squad
Mirabel Technologies, Fort Lauderdale, Florida, United States: Mirabel Technologies Sales Support Team

Virtual Technology Sales Enablement and Pre-sales Team of the Year
Finalist:
Qualitest Group, Bridgewater, New Jersey, United States: Pre Sales team of the year
SAP, Newtown Square, Pennsylvania, United States: Learning2GO - Cutting Edge Virtual Sales Enablement

SALES ACHIEVEMENT CATEGORIES

Achievement in Sales Automation
Finalist:
Bank of America, Charlotte, North Carolina, United States: Digital Assisted Shopping
IBM, Armonk, New York, United States: APAC Japan Conga Deployment
IBM, Armonk, New York, United States: Global Incentives Answers (GIA) Integration
IBM, Armonk, New York, United States: Prospecting in IBM Sales Cloud CRM using IBM Recommendations & Insights System IRIS
IBM, Armonk, New York, United States: Sales Role Automation
OneShot.ai INC., Tracy, United States: OneShot.ai Automates Prospecting Busywork

Achievement in Self-Service Sales
Finalist:
Aptia, Boston, Massachusetts, United States: Revolutionary Self-Service Platform for Health Insurance Shopping
SkillGapfinder, Greater Noida, Uttar Pradesh, India: Skillgapfinder's Achievement in Self-Service Sales

Achievement in the Digital Transformation of Sales Operations
Finalist:
IBM, Armonk, New York, United States: Digitally Transforming Enterprise Sales with Salesforce and AI
IBM, Armonk, New York, United States: iERP in ESW Business in APAC & Japan: A Transformation Milestone

Achievement in the Use of Data & Analytics in Sales
Finalist:
DHL Express India Pvt. Ltd., Mumbai, Maharashtra, India: DHL Express India Pvt. Ltd.
fullthrottle.ai, West Chester, Pennsylvania, United States: fullthrottle.ai
Nationwide, Columbus, Ohio, United States: Nationwide's Use of Data & Analytics in 2023

Achievement in Value-based Selling Techniques
Finalist:
SAP SE, Walldorf, Baden-Württemberg, Germany: SAP Digital, Digital Value Discovery
Weir Group PLC, Carlsbad, California, United States: Weir Minerals: Value-based Selling for a Greener Tomorrow

Award for Innovation in Sales - Business Services Industries
Finalist:
Sales Partnerships, Inc., Broomfield, Colorado, United States: Innovation expanding what can be done in field sales

Best Use of Technology in Sales
Finalist:
Fareportal Inc., New York, New York, United States: Hotel Recommender Model
Gong, San Francisco, California, United States: Gong
Koncert, Salem, New Hampshire, United States: Best use of AI Technology in Sales & Marketing
Qualitest Group, Bridgewater, New Jersey, United States: At Qualitest, We Aim High With AI
SAP SE, Walldorf, Baden-Württemberg, Germany: SAP Digital, SAP Enterprise GPT & Digital Launchpad, powered by SAP Joule
TransPerfect Translations, New York, New York, United States: Johanna Weis and Sanofi
TransPerfect Translations, New York, New York, United States: Ty Trainer

Demand Generation Program of the Year
Finalist:
CONTENTgine, Reno, Nevada, United States: CONTENTgine's Demand Generation Program

Inbound Marketing Program of the Year
Finalist:
Nationwide, Columbus, Ohio, United States: Nationwide's 2023 Inbound Marketing Program of the Year

Outbound Marketing Program of the Year
Finalist:
Advantexe Learning Solutions, West Conshocken, Pennsylvania, United States: The Super Bowl Simulation
Kimberly-Clark Professional, Carlsbad, California, United States: Aligning the Revenue Engine for Maximum Impact: Kimberly-Clark Professional

Sales Employer of the Year
Finalist:
ezCater, Boston, Massachusetts, United States: ezCater

Sales Enablement Program of the Year
Finalist:
Cisco's Industry Solutions Group (ISG), Seattle, Washington, United States: Industry Solutions Group: Catalysts of Change in Cisco's Sales Revolution
HP Inc., Palo Alto, California, United States: HP Amplify Impact
SAP, Newtown Square, Pennsylvania, United States: Year One Success for All in Customer Success

Sales Growth Achievement of the Year
Finalist:
Entek Elektrik, Istanbul, Turkey: Menzelet and Kılavuzlu Hydroelectric Power Plants Rehabilitation
SoftPro, Raleigh, North Carolina, United States: Customer Empowerment in Evolving Market Drives Exceptional Sales Growth

Sales Meeting of the Year
Finalist:
IBM Corporation, Armonk, New York, United States: IBM Sales Kickoff 2024 - We're All In on Hybrid!
LiveRamp, Carlsbad, California, United States: Creating a Culture of Exceptionalism: LiveRamp's SKO
United Wholesale Mortgage, Pontiac, Michigan, United States: United Wholesale Mortgage - UWM LIVE!

Sales Training or Coaching Program of the Year - All Other Industries
Finalist:
Alight Solutions, Lincolnshire, Illinois, United States: Alight’s Retiree Solutions New Sales Agent Training Program
The Brooks Group, Greensboro, North Carolina, United States: The Brooks Group and CHI Overhead Doors
Xylem Inc, London, United Kingdom: Xylem Inc's Sales Training Program

Sales Training or Coaching Program of the Year - Business Services Industries
Finalist:
Janek Performance Group, Las Vegas, Nevada, United States: Janek Performance Group TOPS
Toco Warranty, Los Angeles, California, United States: What's Your Customer's VIBE?

Sales Training or Coaching Program of the Year - Technology Industries
Finalist:
IBM, Armonk, New York, United States: IBM Global Sales School: Accelerated and Effective New Seller Training
Palette Skills, Toronto, Ontario, Canada: Palette Skills
ServiceNow, Bray, Co. Wicklow, Ireland: ServiceNow AMPlify Manager Program (AMP)

Sales Turnaround of the Year
Finalist:
fullthrottle.ai, West Chester, Pennsylvania, United States: fullthrottle.ai
Packhelp, Warsaw, Mazowieckie, Poland: Revolutionizing Packaging with Revenue Operations Excellence

Social Selling Initiative of the Year
Finalist:
IBM, Armonk, New York, United States: IBM's Journey to Revolutionize Social Selling and Empower Sales Transformation

SALES DISTINCTION CATEGORIES

Sales Distinction of the Year - Computer Software
Finalist:
Microsoft, Portland, Oregon, United States: How MCAPS Academy Transformed Microsoft’s Sales Training and Coaching Programs
TM HCC WorldTrips, Carmel, Indiana, United States: WorldTrips - Trip Cancellation Insurance Group Quoting Tool

Sales Distinction of the Year - Consumer Products & Services
Finalist:
EasyCep, Istanbul, Turkey: EasyCep

Sales Distinction of the Year - Financial Services
Finalist:
Sales Partnerships, Inc., Broomfield, Colorado, United States: Resetting the Merchant Processing Field

Sales Distinction of the Year - Telecommunications
Finalist:
Sales Partnerships, Inc., Broomfield, Colorado, United States: Unifying Marketing and Sales to Capture Market Leadership

CUSTOMER SERVICE & CONTACT CENTER INDIVIDUAL CATEGORIES

Back-Office Customer Service Professional of the Year - All Other Industries
Finalist:
DHL Express Indonesia, Jakarta, Selatan, Indonesia: Prytta Afifah Larashati

Back-Office Customer Service Professional of the Year - Other Service Industries
Finalist:
Optum, Eden Prairie, Minnesota, United States: Cathy Sandlian, Outreach Data Process Manager

Back-Office Customer Service Professional of the Year - Technology Industries
Finalist:
IBM, Poughkeepsie, New York, United States: Dane Warren, Product Engineering Professional

Contact Center Leader of the Year
Finalist:
Availity, Jacksonville, Florida, United States: Lyle Lyons, Client Services Manager
Blackhawk Network, Pleasanton, California, United States: Jose Estevez, Senior Manager Call Center
Capital Rx, New York, New York, United States: Lisa Ellerhorst, Senior Director: Customer Care
COPIA global, Ruiru, Kiambu, Kenya: Roselyne Nzilani, Director Contact Centre, Customer Care
Support Services Group, Inc., Waco, Texas, United States: Juan Ortega, Country Manager - Mexico
Support Services Group, Inc., Waco, Texas, United States: Justin Horn, Director of Americas
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: Rhonda Manski, AVP Member Services

Contact Center Manager of the Year
Finalist:
DHL Express UAE, Dubai, United Arab Emirates: Futoun Koudsi, Contact Center Senior Manager
Support Services Group, Inc., Waco, Texas, United States: Juan Ortega, Country Manager - Mexico
TELUS Smart Security & Automation, Vancouver, British Columbia, Canada: Erik Chalifour, Manager, Agency & Monitoring Support
VIZIO Inc., Irvine, California, United States: Sarah Murdock, Customer Service Support Manager
Voya Financial, Candler, Arizona, United States: Jessica Ramoz, Customer Contact Center Manager

Contact Center Professional of the Year
Finalist:
Blackhawk Network, Pleasanton, California, United States: Mely Sarmiento, Customer Experience Analyst
BlueCat Networks Inc, Toronto, Ontario, Canada: Sheryar Malik, Enterprise Support Engineer
eMoney Advisor, Radnor, Pennsylvania, United States: Eric Wozniak, Digital Support Supervisor
Support Services Group, Inc., Waco, Texas, United States: Keila Tatis, Senior Program Manager
Support Services Group, Inc., Waco, Texas, United States: Maria Vargas, Process Lead
Support Services Group, Inc., Waco, Texas, United States: Shaun MacKinnon, Balsam Brands Program manager

Customer Service Leader of the Year
Finalist:
Agile Cloud Consulting, Philadelphia, Pennsylvania, United States: Wendy Danley Davis, Ph.D., Customer Experience Officer
Avantive Solutions, Tulsa, Oklahoma, United States: Michael Ferrari, Chief Client Officer
British Columbia Lottery Corporation, Kamloops, British Columbia, Canada: Martin Lampman, Director of Customer Support and Operations
Contentful, Denver, Colorado, United States: John Harte, Senior Director of Technical Support
eMoney Advisor, Radnor, Pennsylvania, United States: Jacob Carwile, Customer Service Representative
Horatio, New York, New York, United States: Jose Herrera, CEO
Inspiro, Makati City, Philippines: Rommel Regino, Chief Operations and Sales Officer
Platinum Freight, Sydney, New South Wales, Australia: Peter McRae, CEO
SAP, Lake Mary, Florida, United States: Mohammed Ajouz, Senior Vice President, Global Head of Product Support
SIOS Technology, San Mateo, California, United States: Sandi Hamilton, Director of Support and Documentation
Splunk Inc, San Francisco, California, United States: David Zimmerman, Group Vice President, Customer Success Management and Renewals, Public Sector
Support Services Group, Inc., Waco, Texas, United States: Justin Horn, Director of Americas
United Development Company, Doha, Qatar: Mr. Ala'aldeen Al Soukni
Zywave, Milwaukee, Wisconsin, United States: Emre Tekoglu, Vice President Of Customer Support

Customer Service Manager of the Year
Finalist:
Allstate Protection Plans, Brisbane, California, United States: John Whelan VP of Customer Experience
Blackhawk Network, Pleasanton, California, United States: Alexander Dickman, Senior Manager, Call Center
Netsertive, Morrisville, North Carolina, United States: Meaghann Nilsen, VP of Customer Experience
VIZIO Inc., Irvine, California, United States: Shelby Davis-Sattizahn, Supervisor VIZIO Service

Customer Service Training Professional of the Year
Finalist:
Avantive Solutions, Tulsa, Oklahoma, United States: Bill Ferris, Training Director
Capital Rx, New York, New York, United States: Gismell Abud, Senior Director: Customer Care Support & QA
DHL Express Indonesia, Jakarta, Selatan, Indonesia: Budi Afit Zulad, Customer Service Training Manager
MetTel, New York, New York, United States: Mark Probert, Training & Development Specialist
Support Services Group, Inc., Waco, Texas, United States: Fernando Kidd, Trainer
Support Services Group, Inc., Waco, Texas, United States: Francisco Marin, Training Manger
Support Services Group, Inc., Waco, Texas, United States: Justin Horn, Director of Americas
TLCx, Cedar Rapids, Iowa, United States: Kit Mcmann, Corporate Training Manager
Toco Warranty, Los Angeles, California, United States: Paul McGee, Executive Vice President
VIZIO Inc., Irvine, California, United States: Cody Whitlock, Technical Support Trainer
Western and Southern Financial Group, Cincinnati, Ohio, United States: Adam Brown, Assistant Manager, Training Consultant

Front-Line Customer Service Professional of the Year - All Other Industries
Finalist:
Blackhawk Network, Pleasanton, California, United States: Javier Garcia Torres, Senior Business Process Analyst
Blackhawk Network, Pleasanton, California, United States: Lisa- Donavan Matchett
DHL Express Indonesia, Jakarta, Selatan, Indonesia: Reynaldi Azhari, Customer Service Advisor
MetTel, New York, New York, United States: Michael Powell, Sr. Project Manager
Platinum Freight, Sydney, New South Wales, Australia: Peter McRae, CEO
Support Services Group, Inc., Waco, Texas, United States: Krisztina Varga, Communications Specialist
VIZIO Inc., Irvine, California, United States: Linda Jones

Front-Line Customer Service Professional of the Year - Business Services Industries
Finalist:
Makers Nutrition, Hauppauge, New York, United States: Stephen Finnegan, Executive Vice President

Front-Line Customer Service Professional of the Year - Financial Services Industries
Finalist:
Voya Financial, Chandler, Arizona, United States: Jaslyn Fitz, Senior CSA

Front-Line Customer Service Professional of the Year - Technology Industries
Finalist:
BlueCat Networks Inc, Toronto, Ontario, Canada: Jeff Walker, Enterprise Support Engineer II
BlueCat Networks Inc, Toronto, Ontario, Canada: Rick Beebe, Partner Engagement / Professional Services

Woman of the Year in Customer Service
Finalist:
Blackhawk Network, Pleasanton, California, United States: Lakshmi Pasupathy
Datasite, Minneapolis, Minnesota, United States: Deven Lindemann, Chief Customer Success Officer
IBM, Poughkeepsie, New York, United States: Laura Sperling, Senior Software Engineer - z/OS Defect Support
InteLogix, Houston, Texas, United States: Ivonne Ortiz, Quality Assurance Manager
Rimini Street, Las Vegas, Nevada, United States: Robin Weiss, VP of Oracle Application Support Services
Support Services Group, Inc., Waco, Texas, United States: Sharity Medrano, Vice President Client Services
Turo, Phoenix, Arizona, United States: Julie Weingardt, COO
VIZIO Inc., Irvine, California, United States: Leah Anderson, Director of Service and Reverse Logistics
Voya Financial, Chandler, Arizona, United States: Katie White, AVP Quality Service & Delivery

Young Customer Service Professional of the Year - All Other Industries
Finalist:
Blackhawk Network, Pleasanton, California, United States: Austin Botelho
Support Services Group, Inc., Waco, Texas, United States: Traci Stiles, Team Lead
VIZIO Inc., Irvine, California, United States: Savannah Ewing, Digital Care Representative

Young Customer Service Professional of the Year - Business Services Industries
Finalist:
Paradigm Marketing and Design, Pine Brook, New Jersey, United States: Alexa Spear, Account Manager
Paradigm Marketing and Design, Pine Brook, New Jersey, United States: Madison Deckert, Senior Account Coordinator

Young Customer Service Professional of the Year - Technology Industries
Finalist:
Hotwire Communications, Fort Lauderdale, Florida, United States: Emmet Frank, Product Training Manager
IBM, Poughkeepsie, New York, United States: Ryan Lo, Software Support Engineer

CUSTOMER SERVICE & CONTACT CENTER TEAM CATEGORIES

Back-Office Customer Service Team of the Year - All Other Industries
Finalist:
DHL Keells (Pvt) Ltd. Sri Lanka, Colombo, Sri Lanka: Customer care Department Of the Year

Back-Office Customer Service Team of the Year - Financial Services Industries
Finalist:
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India - GIO Allianz UK Engineering Construction & Power Team
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India's GIO - Allianz Commercial Middle Market Policy Admin Team
PREMIER Bankcard, Sioux Falls, South Dakota, United States: PREMIER Bankcard Collections Team
PREMIER Bankcard, Sioux Falls, South Dakota, United States: PREMIER Bankcard Credit Review Team

Back-Office Customer Service Team of the Year - Other Service Industries
Finalist:
Optum, Eden Prairie, Minnesota, United States: Omni Outreach Data Management and Administration Team (ODMA)
Southwest Airlines, Dallas, Texas, United States: Keeping Remote Employees Engaged and Informed
UPMC, Pittsburgh, Pennsylvania, United States: UPMC Scheduling Services Epic Cadence Team
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: Driving Innovation while Caring for the Whole Person: Employee and Member

Back-Office Customer Service Team of the Year - Technology Industries
Finalist:
IBM, Armonk, New York, United States: AP Global Loaners and Trials Team

Contact Center of the Year (Over 100 Seats) - All Other Industries
Finalist:
Blackhawk Network, Pleasanton, California, United States: ELS Site
DHL Customs Costa Rica S.A, Heredia, Costa Rica: DHL Customs Costa Rica's Contact Center
Support Services Group, Inc., Waco, Texas, United States: Support Services Group
TELUS Smart Security & Automation, Vancouver, British Columbia, Canada: TELUS Central Alarm Monitoring

Contact Center of the Year (Over 100 Seats) - Financial Services Industries
Finalist:
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India - GIO Allianz Partners Australia Support Team
DBS Bank Ltd, Singapore, Singapore, Singapore: Making Customer Centre Great Again!
TEB, Istanbul, Turkey: TEB, Best Contact Center
Trupanion, Seattle, Washington, United States: Trupanion, A Remote-First and Pet Passionate Call Center

Contact Center of the Year (Over 100 Seats) - Other Service Industries
Finalist:
ADP, Alpharetta, Georgia, United States: Working “Heart-er” for our clients
Endurance Warranty Services, Chicago, Illinois, United States: Endurance Warranty's Customer Experience Team
Unitedhealthcare Provider Service Operations, Minnetonka, Minnesota, United States: UHC Provider Service Operations Contact Center
UPMC, Pittsburgh, Pennsylvania, United States: UPMC Scheduling Services
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: UPMC Health Plan Contact Center

Contact Center of the Year (Over 100 Seats) - Technology Industries
Finalist:
Avetta, Lehi, Utah, United States: The Avetta Support Center
ezCater, Boston, Massachusetts, United States: ezCater's Contact Center
First Advantage, Atlanta, Georgia, United States: First Advantage Customer Service Transformation: Investing in People and Technology
Pushpay, Redmond, Washington, United States: Implementation - Speed to Value

Contact Center of the Year (Up to 100 Seats) - All Other Industries
Finalist:
DHL Express, Santiago, Chile: DHL Chile's Contact Center
DHL Express Ecuador, Quito, Ecuador: DHL Express Ecuador Contact Center Great Service Quality
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Making A Great Call Center Better
DHL Express Worldwide (BD) Pvt. Ltd., Dhaka, Bangladesh: DHL BD Contact Center
DHL Keells (Pvt) Ltd. Sri Lanka, Colombo, Sri Lanka: Frontline Team of The Year
Element Electronics, Winnsboro, South Carolina, United States: Element Electronics, LLC - Contact Center
Law School Admission Council (LSAC), Newtown, Pennsylvania, United States: Law School Admission Council (LSAC)
Nova Healthcare Administrators, Inc., Buffalo, New York, United States: Nova Healthcare Administrators, Inc.'s Contact Center
Planet, San Jose, California, United States: Planet Labs PBC
Radio Flyer, Chicago, Illinois, United States: Radio Flyer's FUNatical Customer Service Team
SpotOn GPS Fence, Manchester, New Hampshire, United States: SpotOn's A Customer-Centric Approach to Unprecedented Growth
VIZIO Inc., Irvine, California, United States: VIZIO Dakota Dunes Contact Center

Contact Center of the Year (Up to 100 Seats) - Business Services Industries
Finalist:
DHL Express UAE, Dubai, United Arab Emirates: DHL Express UAE - Contact Center Team Excellence
Flosum, San Ramon, California, United States: Flosum Customer Success: The Engine of Customer Success for Salesforce DevSecOps

Contact Center of the Year (Up to 100 Seats) - Financial Services Industries
Finalist:
EFG Companies, Irving, Texas, United States: Staying Nimble
Toco Warranty, Los Angeles, California, United States: Train The Best To Be The Best

Contact Center of the Year (Up to 100 Seats) - Other Service Industries
Finalist:
Apexus, Irving, Texas, United States: Apexus Contact Center - Apexus Answers
BeneCard PBF, Mechanicsburg, Pennsylvania, United States: BeneCard PBF Call Center - Our Members Are Our Purpose
DHL Express, Guatemala, Guatemala, Guatemala: DHL Express Guatemala

Contact Center of the Year (Up to 100 Seats) - Technology Industries
Finalist:
AWeber - Email Marketing, Chalfont, Pennsylvania, United States: Forever Creating Remarkable Experiences
Contentful, Denver, Colorado, United States: Contentful's Global Technical Support Center
OneCause, Carmel, Indiana, United States: OneCause Contact Center
OpenGov, San Francisco, California, United States: OpenGov Support Transitions to PODs
PrimeRx, Uniondale, New York, United States: Customer Service & Contact Center Team at PrimeRx
TransUnion, Chicago, Illinois, United States: IdentityForce Member Services Team

Customer Service Complaints Team of the Year - All Other Industries
Finalist:
DHL Express Ecuador, Quito, Ecuador: Elevating the Customer Experience - JOURNEY TO THE NEXT LEVEL
DHL Express India Pvt. Ltd., Mumbai, Maharashtra, India: Contact Center of the Year (Over 100 Seats)
DHL Express India Pvt. Ltd., Mumbai, Maharashtra, India: DHL Express India's Customer Service Complaints Team
DHL Express Worldwide (BD) Pvt. Ltd., Dhaka, Bangladesh: DHL BD Customer Service Complaints Team
VIZIO Inc., Irvine, California, United States: VIZIO's Executive Resolution Team - Complaints

Customer Service Complaints Team of the Year - Financial Services Industries
Finalist:
Future Generali India Insurance Company Ltd., Mumbai, India: Redefining Complaint Management: A Journey from Challenges to Triumphs
Odeabank A.S., Istanbul, Turkey: Customer Complaints Management

Customer Service Complaints Team of the Year - Technology Industries
Finalist:
IBM, Los Gatos, California, United States: IBM Escalation Management Team leverages AI

Customer Service Management Team of the Year
Finalist:
Achievers, Toronto, Ontario, Canada: Achievers Customer Care Leadership 2023
ADP, Alpharetta, Georgia, United States: Leading with ownership
Avetta, Lehi, Utah, United States: Avetta's Customer Service Management Team
Blackhawk Network, Pleasanton, California, United States: Disputes Team
Honeylove, Los Angeles, California, United States: Honeylove
Inspiro, Makati City, Philippines: Experience, First and Foremost
PREMIER Bankcard, Sioux Falls, South Dakota, United States: PREMIER Bankcard Customer Service Leadership
Southwest Airlines, Dallas, Texas, United States: One Team, All Heart
Support Services Group, Inc., Waco, Texas, United States: SSG & [Customer Name] Reach New Heights
Support Services Group, Inc., Waco, Texas, United States: SSG Elevates [Customer Name Customer Care
Support Services Group, Inc., Waco, Texas, United States: The [Customer Name] Innovation in Action
Support Services Group, Inc., Waco, Texas, United States: The [Customer Name] SSG Success Story
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: UPMC Health Plan Management Team of the Year
Zywave, Milwaukee, Wisconsin, United States: Zywave's Customer Support Leadership created destination department

Customer Service Team of the Year - Recovery Situation - All Other Industries
Finalist:
DHL Express Chile, Santiago, Chile: In the Face of Fraud: DHL Chile's Journey to Enhanced Customer Service
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Working AS ONE to deliver Great Service Recovery
Element Electronics, Winnsboro, South Carolina, United States: Element Electronics, LLC - Customer Service Team
Product Madness, London, United Kingdom: The Product Madness Customer Support team

Customer Service Team of the Year - Recovery Situation - Business Services Industries
Finalist:
Stafford Communications Group, New Providence, New Jersey, United States: Stafford Communications Groups Customer Service Team

Customer Service Team of the Year - Recovery Situation - Financial Services Industries
Finalist:
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India - GIO Australia Credit Management

Customer Service Team of the Year - Recovery Situation - Other Service Industries
Finalist:
Loveholidays, London, United Kingdom: Loveholidays Customer Service Team
Unitedhealthcare Provider Service Operations, Minnetonka, Minnesota, United States: UHC Provider Service Operations Resolution & Prevention Center
WNS (Holdings) Limited, Mumbai, India: WNS

Customer Service Team of the Year - Recovery Situation - Technology Industries
Finalist:
MediaRadar, Inc., New York, New York, United States: Churn Challenge

Customer Service Training Team of the Year - External - Other Service Industries
Finalist:
WNS (Holdings) Limited, Mumbai, India: WNS

Customer Service Training Team of the Year - External - Technology Industries
Finalist:
Automation Anywhere, San Jose, California, United States: Automation Anywhere: Training and Coaching a Support Team for the Future
ClearGov, Maynard, Massachusetts, United States: ClearGov's Customer Service Training Team

Customer Service Training Team of the Year - Internal - All Other Industries
Finalist:
Alight Solutions, Lincolnshire, Illinois, United States: Alight's Retiree Learning & Development Team
Blackhawk Network, Pleasanton, California, United States: Blackhawk Network Customer Service Training Team
DHL Express Worldwide (BD) Pvt. Ltd., Dhaka, Bangladesh: DHL BD Customer Service training team
DHL Japan, Inc., Tokyo, Japan: Customer Service Reskilling ~Closer to the Customers~
Support Services Group, Inc., Waco, Texas, United States: SSG Tailors [Customer Name] Training
Support Services Group, Inc., Waco, Texas, United States: SSG Training Champions [Customer Name] Global Growth
Support Services Group, Inc., Waco, Texas, United States: SSG Training Team Doubles Headcount, Triples Sites

Customer Service Training Team of the Year - Internal - Financial Services Industries
Finalist:
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India - GIO Australia Training Team
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India - GIO Az Commercial Training Team
Banco do Brasil S.A., São Paulo, Brazil: New Information Portal - Employee training as a powerful tool to reinforce a customer-centric culture

Customer Service Training Team of the Year - Internal - Other Service Industries
Finalist:
Sodexo, Gaithersburg, Maryland, United States: Sodexo's Experiences Matter Customer Service Training
UPMC, Pittsburgh, Pennsylvania, United States: UPMC Scheduling Services Training Team of the Year
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: UPMC Health Plan Best Training Team of the year

Customer Service Training Team of the Year - Internal - Technology Industries
Finalist:
Avetta, Lehi, Utah, United States: Avetta's Customer Service Training Team
CivicPlus, Manhattan, Kansas, United States: CivicPlus: Customer Service Training Team
IBM, Poughkeepsie, New York, United States: IBM’s Industry Recognized z/OS Diagnostics Training Course, PK101

Front-Line Customer Service Team of the Year - All Other Industries
Finalist:
DHL Express, Buenos Aires, Argentina: FL Customer Service Team of the year
DHL Express Worldwide (BD) Pvt. Ltd., Dhaka, Bangladesh: DHL BD Contact Center
Element Electronics, Winnsboro, South Carolina, United States: Element Electronics, LLC - Front-Line Customer Service Team
Planet, San Jose, California, United States: Planet Labs PBC
PowerSchool, Folsom, California, United States: PowerSchool: Putting Customers in the Middle of the Room
Support Services Group, Inc., Waco, Texas, United States: Support Services Group Redefines Frontline Excellence
Support Services Group, Inc., Waco, Texas, United States: Transforming [Customer Name] Customer Care in Record Time
VIZIO Inc., Irvine, California, United States: VIZIO Support's Digital Care Team

Front-Line Customer Service Team of the Year - Business Services Industries
Finalist:
Convoso, Woodland Hills, California, United States: Front-Line Customer Service Team of the Year

Front-Line Customer Service Team of the Year - Financial Services Industries
Finalist:
Allianz Global Assistance, Richmond, Virginia, United States: Allianz Partners Front-Line Customer Service Team
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India - GIO Australia Claims Contact Centre
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India - GIO US Life
Fortis, Novi, Michigan, United States: Customer Service Excellence: Fortis
Optima Tax Relief, LLC, Santa Ana, California, United States: Optima Tax Relief-Front-Line Customer Service
Toco Warranty, Los Angeles, California, United States: Toco Warranty: The Front Line
Tremendous, New York, New York, United States: Tremendous Front-Line Customer Service Team
Trupanion, Seattle, Washington, United States: A Customer Service Team That Truly Cares About Helping Pets
Valley Bank, Morristown, New Jersey, United States: Valley Bank's Front-Line Customer Service Team
Western and Southern Financial Group, Cincinnati, Ohio, United States: The Client Relationship Center (CRC) Service Team

Front-Line Customer Service Team of the Year - Other Service Industries
Finalist:
Apexus, Irving, Texas, United States: Apexus Contact Center - Apexus Answers
Innovature BPO (Innovature Consulting Company Limited), Ho Chi Minh City, Vietnam: Innovature BPO's Front-Line Customer Service Team
Loveholidays, London, United Kingdom: Loveholidays Front-Line Customer Service Team
Quantum Health, Dublin, Ohio, United States: Quantum Health's Customer Service Team, Our Healthcare Warriors®
RetireeFirst, Mount Laurel Township, New Jersey, United States: RetireeFirst’s Advocates Support Over 275,000 Retirees Across All 50 States
UPMC Health Plan Inc, Pittsburgh, Pennsylvania, United States: UPMC Health Plan Retail Innovation
Voya Financial, Inc., New York, New York, United States: Benefitfocus Team

Front-Line Customer Service Team of the Year - Technology Industries - Computer Software
Finalist:
Achievers Solutions Inc., Toronto, Ontario, Canada: Achievers Customer Support Services CSS & Advanced Customer Services- ACS Team
Autodesk Construction Support Team, San Francisco, California, United States: Our 4 Year+ Journey Combining Multiple Teams and Products
Bright Market, LLC dba FastSpring, Santa Barbara, California, United States: FastSpring 2023 Customer Service & Call Center Awards Team
Cargas Systems, Lancaster, Pennsylvania, United States: Cargas Energy Support
Datacore Software, Fort Lauderdale, Florida, United States: DataCore Technical Support Team
FEV Tutor, Woburn, Massachusetts, United States: FEV Tutor's Front-Line Customer Service Team
Fivetran, Oakland, California, United States: Fivetran Achieves Cost and Time Savings While Maintaining 97% CSAT Score
FloQast, Los Angeles, California, United States: FloQast
FluentStream, Denver, Colorado, United States: FluentStream
Heavy Construction Systems Specialists (HCSS), Sugar Land, Texas, United States: Heavy Construction Systems Specialists (HCSS)
HireVue, South Jordan, Utah, United States: HireVue Customer Support does it again!
Infrascale, Reston, Virginia, United States: Unmatched Customer Dedication by Infrascale Support
Intuit, Toronto, Ontario, Canada: QuickBooks Small Business Migration Team
Jenzabar, Boston, Massachusetts, United States: Jenzabar's Implementation Team
Justworks, New York, New York, United States: Justworks Front-Line Customer Service Team
NAVEX, Lake Oswego, Oregon, United States: Talking the Talk: Pairing Innovation and Expertise to Put the Customer First
Omnisend, Vilnius, Lithuania: Omnisend Support Team - Customer Centricity At It's Best
OpenGov, San Francisco, California, United States: OpenGov Support Transitions to PODs
Pushpay, Redmond, Washington, United States: Implementation - Speed to Value
Rimini Street, Las Vegas, Nevada, United States: Rimini Street's Global Technology Service Delivery team
smrtStudio Global, Inc., Middletown, Delaware, United States: smrtPhone Submission - Stevie Award
SoftPro, Raleigh, North Carolina, United States: SoftPro's Front-Line Customer Service Team
TradePending, Carrboro, North Carolina, United States: A Transformational Year for TradePending Support
UserTesting, Mountain View, California, United States: Upholding Excellence: Navigating Success Through the Corporate Merger
Xray, Lisbon, Portugal: Xray Customer Support Team
ZenBusiness, Austin, Texas, United States: ZenBusiness' Front-Line Customer Service Team

CUSTOMER SERVICE & CONTACT CENTER ACHIEVEMENT CATEGORIES

Achievement in Customer Experience – Computer Software
Finalist:
Afiniti, Washington, District of Columbia, United States: Digital Integration of Afiniti AI and LivePerson Conversational Cloud
Avetta, Lehi, Utah, United States: The Avetta Support Center
CleverTap, Mountain View, California, United States: CleverTap's Customer Experience Revolution: Becoming a Strategic Partner in the Customer Journey
Docupace, Coppell, Texas, United States: Breakthroughs in Customer Experience
Intuit, Toronto, Ontario, Canada: French QuickBooks Payments Canada
Justworks, New York, New York, United States: Justworks
OpenGov, San Francisco, California, United States: OpenGov Support Transitions to PODs
PowerSchool, Folsom, California, United States: PowerSchool: Focusing on the Customer Journey
Skimmer, Austin, Texas, United States: Right Time, Right Place, Right Friendly Face
Tata Consultancy Services (TCS), Edison, New Jersey, United States: TCS MasterCraft? Connected Intelligence Platform (CIP)

Achievement in Customer Experience – Financial Services
Finalist:
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India GIO - Compliance Support Services?
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India GIO - North America Premium Audit Team
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India GIO Control Expert India Team for Allianz
Bank of America, Charlotte, North Carolina, United States: Client Retention Program
eMoney Advisor, Radnor, Pennsylvania, United States: eMoney's Client Support Team
iTrustCapital, Calabasas, California, United States: iTrustCapital
NICE, Hoboken, New Jersey, United States: MoneyGram revolutionizes their transactional sites
St. James’s Place, Cirencester. Gloucestershire, United Kingdom: SJP – Giving clients the confidence to create the futures they want
United Wholesale Mortgage, Pontiac, Michigan, United States: United Wholesale Mortgage - Memory Maker

Achievement in Customer Experience – All Other Industries
Finalist:
Accurate Background, Irvine, California, United States: Project Kairos-Customer Experience Magic-Accurate Background
Capital Rx, New York, New York, United States: Capital Rx's Customer Experience Innovations
Cinch Home Services, Boca Raton, Florida, United States: Cinch Home Services Pilots White Glove Program for CX Optimizations
CivicPlus, Manhattan, Kansas, United States: CivicPlus
Crunchyroll, San Francisco, California, United States: Crunchyroll’s Elite Customer Service Team
DHL Express, Beirut, Lebanon: AS ONE for Customer Satisfaction
DHL Express Chile, Santiago, Chile: Mitigating Repeat Calls DHL Chile's 'One Stop Solution' Project
Element Electronics, Winnsboro, South Carolina, United States: Element Electronics, LLC
Equipment Depot, Inc., Houston, Texas, United States: Equipment Depot, Inc.
First Advantage, Atlanta, Georgia, United States: First Advantage Customer Service Transformation: Investing in People and Technology
Freedom Solar Power, Austin, Texas, United States: Customer Service
Misli.com, Istanbul, Turkey: Customer Experience Project
Oi SA, Rio de Janeiro, Brazil: DialMyApp digital experience
Optum, Eden Prairie, Minnesota, United States: Customer Experience Improvements: Optum Financial No Wrong Number
Sunrun, San Francisco, California, United States: NPS Achievement: Sunrun's Customer-Obsessed Approach Shines
Turo, Phoenix, Arizona, United States: Turo is Customer Obsessed

Achievement in Customer Service Automation
Finalist:
Allianz Turkey, Istanbul, Turkey: Integrated Customer Care Automations
Automation Anywhere, San Jose, California, United States: Automation Anywhere
Avetta, Lehi, Utah, United States: The Avetta Support Center
DHL Express (Canada) Ltd, Brampton, Ontario, Canada: DHL Express Canada - Customer Centric IVR Re-design
Duda, Louisville, Colorado, United States: Duda Leads the Way in Automating Customer Service
HGS, Lisle, Illinois, United States: HGS (Hinduja Global Solutions)
IntelePeer, Dania Beach, Florida, United States: The Future of Customer Service Through the Eyes of IntelePeer
Justworks, New York, New York, United States: Justworks
Loveholidays, London, United Kingdom: How harnessing AI is growing our business
Meridian Health, Detroit, Michigan, United States: Revolutionizing Customer Engagement with Self-Service and IVR Technology
Product Madness, London, United Kingdom: Product Madness
SAP, Lake Mary, Florida, United States: Support Assistant and ISE
VIZIO Inc., Irvine, California, United States: Danny Boyle BRINGG
Vodafone, Istanbul, Maslak, Turkey: Vodafone’s Customer Incident Categorization AI

Achievement in the Use of Data & Analytics in Customer Service
Finalist:
Blackhawk Network, Pleasanton, California, United States: Business Solutions Team - CS Data & Analytics Strategies
CarrefourSA, Istanbul, Turkey: CarrefourSA ProAct Insight: CX Trackers Project
Cisco Systems, San Jose, California, United States: Cisco's TRON Framework: Revolutionizing Customer Excellence through Predictive Analytics
DHL Express Colombia LTDA, Bogotá, Colombia: Quality - As one!
Docupace, Coppell, Texas, United States: Enhancing Transparency through Customer Service
Fareportal Inc., New York, New York, United States: Hotel Recommender Model
IBM, Armonk, New York, United States: Devices@IBM: Innovating Operations and Empowering Efficiency
Innovature BPO (Innovature Consulting Company Limited), Ho Chi Minh City, Vietnam: Innovature BPO's Use of Data & Analytics
Inspiro, Makati City, Philippines: Inspiro
QNB Finansbank, Istanbul, Turkey: Q Digital Assistant
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: UPMC Health Plan
VakıfBank, Istanbul, Turkey: VARS (VAKIFBANK RISK SOLUTION)

Award for Innovation in Customer Service - All Other Industries
Finalist:
DHL Express, Santiago, Chile: DHL Chile - Customer Services in finance Chile, overcoming impacts and moving
Enerjisa, Istanbul, Turkey: Refactoring Project of Enerjisa Mobile Application
Kustomer, New York, New York, United States: Kutomer: Smart and Simple: An All-in-One Connected Service Platform
Liveops Inc., Scottsdale, Arizona, United States: Liveops Agent Experience: Leaning into AI and Innovative Strategies
Misli.com, Istanbul, Turkey: Customer Experience Project
MONAT Global Corp, Doral, Florida, United States: Innovation in a Virtual World
Shell International Aviation, Makati, Philippines: Avelia: One of the world’s first blockchain powered book-and-claim solutions for scaling sustainable aviation fuel (SAF)
Upstream Works, Woodbridge, Ontario, Canada: Upstream Works - Agent Now
VIZIO Inc., Irvine, California, United States: The Perfect Employee Makes Auto-Summarization A Reality
Your Health Idaho, Boise, Idaho, United States: A Watershed Moment Leads to Better Service to Idahoans

Award for Innovation in Customer Service - Computer Industries
Finalist:
Duda, Louisville, Colorado, United States: Duda Leads the Way in Customer Service Innovation
HGS, Lisle, Illinois, United States: HGS Agent X
HPE, San Jose, California, United States: Aruba Support Portal (soon-to-be: HPE Networking Support Portal)
NetApp, Inc., Sunnyvale, California, United States: NetApp Digital Support Experience – API innovation
Splunk, San Francisco, California, United States: Splunk Lantern's innovative approach to customer success

Award for Innovation in Customer Service - Financial Services Industries
Finalist:
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India - GIO Australia
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India' GIO Entertainment Insurance Support
Banco do Brasil S.A. - São Paulo - São Paulo - Brazil, São Paulo, Brazil: BB’s Customer Service team (SAC BB)
Itaú Unibanco, São Paulo, Brazil: Transforming Calls into Digital Experiences: Itaú's Journey with DialMyApp
QNB Finansbank, Istanbul, Turkey: Winning Customer of The Month (WCM)
United Wholesale Mortgage, Pontiac, Michigan, United States: United Wholesale Mortgage - BOLT

Award for Innovation in Customer Service - Other Service Industries
Finalist:
Cinch Home Services, Boca Raton, Florida, United States: Cinch Home Services Launches Decision Desk Initiative to Increase Customer Satisfaction
DHL Express, Doha, Qatar: Empowering Customer Service Excellence: Harnessing Innovation and Technology
Koç Holding Chippin, Istanbul, Turkey: CHIPPIN'S Innovation in Customer Service
Samsung Electronics America, Ridgefield Park, New Jersey, United States: Supporting Consumers via SMS Using AI Language Translation Technology
SESTEK, Istanbul, Turkey: Immigration Office Empowers Multilingual Call Center with Conversational IVR

Award for Innovation in Customer Service - Telecommunications Industries
Finalist:
Bandwidth Inc., Raleigh, North Carolina, United States: Supporting the most demanding hyperscalers with continuous innovation

Best Customer Engagement Initiative
Finalist:
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India - GIO Animal Health Claims
Blackhawk Network, Pleasanton, California, United States: Disputes Team Implementations
BlueCat Networks Inc, Toronto, Ontario, Canada: BlueCat's Architecture Review
CleverTap, Mountain View, California, United States: Holistic Approach to Customer Engagement, from Onboarding, Support to Success.
Ellucian, Reston, Virginia, United States: Ellucian's EllumiNation and EnlightenED Progams
Guidebook, Inc., San Francisco, California, United States: Guide Workshops: The One-Hour Gamechanger
Intuit, Toronto, Ontario, Canada: Adopt A Small Business
Intuit, Toronto, Ontario, Canada: Visual Learning Hub in English and French
MetTel, New York, New York, United States: Customer Assurance Program (CAP)
Workbooks, Reading, United Kingdom: Workbooks: Putting the 'R' in CRM

Best Customer Feedback Strategy
Finalist:
ActiveCampaign, Chicago, Illinois, United States: A Transformative Journey From Customer Support To Customer Experience
Akamai, Cambridge, Massachusetts, United States: Akamai
athenahealth, Watertown, Massachusetts, United States: athenahealth's Customer Feedback Strategy: The Voice of the Customer Program
Bank of America, Charlotte, North Carolina, United States: Client Listening
Canva, Surry Hills, New South Wales, Australia: Canva, Close The Loop
DHL Express Worldwide (BD) Pvt. Ltd., Dhaka, Bangladesh: DHL BD Customer Feedback Strategy
Future Generali India Insurance Company Ltd., Mumbai, India: Tuning into Excellence: The Artistry of Our Customer Feedback Strategy
United Development Company, Doha, Qatar: United Development Company's Customer Feedback Strategy

Best Customer Satisfaction Strategy
Finalist:
Broadvoice, Northridge, California, United States: Broadvoice simplifies communications
CarrefourSA, Istanbul, Turkey: CarrefourSA ProAct Insight: CX Trackers Project
CivicPlus, Manhattan, Kansas, United States: CivicPlus
Crunchyroll, San Francisco, California, United States: Crunchyroll’s Elite Customer Service Team
DreamHost, Brea, California, United States: DreamHost Technical Support Strategic Initiatives
FloQast, Los Angeles, California, United States: FloQast
Front, San Francisco, California, United States: Front Support: setting new standards for customer satisfaction
IBM, Armonk, New York, United States: Elevating Business Partner Experience
Intuit, Toronto, Ontario, Canada: ProTax Launch
Intuit, Toronto, Ontario, Canada: QB Time Canada in Country Support
iWave, Charlottetown, Canada: iWave: Best Customer Satisfaction Strategy
Kobie, St. Petersburg, Florida, United States: The strategy behind Kobie's loyalty-centric Call Center success
KT Corp, Seoul, South Korea: Kt's ‘Connecting Hearts through a Smile’ – Emotional Interaction between Customer and Consultant
Levitate, Raleigh, North Carolina, United States: Levitate - The Client Happiness Platform
Misli.com, Istanbul, Turkey: Customer Experience Project
Samsung Electronics America, Ridgefield Park, New Jersey, United States: Samsung Beyond Boundaries
Talkmobile, Newbury, Berkshire, United Kingdom: Project He-man
United Development Company, Doha, Qatar: United Development Company's Best Customer Satisfaction Strategy
VakıfBank, Istanbul, Turkey: Ödeme Iste (Payment Request)

Best Return on Customer Service Investment
Finalist:
DreamHost, Brea, California, United States: DreamHost Technical Support Wait Time Zero Strategy and Increased First-Contact Resolutions
IBM, Armonk, New York, United States: OSOL Reinvented: investing in simplicity, scalability, and better experience for its users
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: UPMC Health Plan

Best Use of Customer Insight
Finalist:
Arch RoamRight, Hunt Valley, Maryland, United States: Arch RoamRight's Brainstorm Program
Firmex, Toronto, Ontario, Canada: Ensuring Every Client’s Voice is Heard
Gryphon.ai, Boston, Massachusetts, United States: Gryph for Sentiment Analysis
Honeylove, Los Angeles, California, United States: Honeylove
Intuit, Toronto, Ontario, Canada: Refund Process Improvement
Jaipur Living, Acworth, Georgia, United States: Jaipur Living- Best Use of Customer Insight
LegalShield, Ada, Oklahoma, United States: Matt Layton, Senior Vice President of Business and Analytics
Optum, Eden Prairie, Minnesota, United States: AARP Benefit Coverage Virtual Agent and Gym Membership Expansion: Leveraging Customer Insight
Papara, Istanbul, Turkey: Papara
QNB Finansbank, Istanbul, Turkey: Q Digital Assistant
Yapi Kredi, Istanbul, Turkey: Yapi Kredi Beyond Experience

Best Use of Technology in Customer Service - All Other Industries
Finalist:
ADP, Alpharetta, Georgia, United States: Client and employee support tools that make their HR experience easier and saves time
Air India, Ernakulam, Kerala, India: AI.g, Air India's innovative AI Agent
CarrefourSA, Istanbul, Turkey: CarrefourSA ProAct Insight: CX Trackers Project
Church & Dwight, Ewing Township, New Jersey, United States: Cochlear adds vision to support hearing impaired service calls
Con Edison, New York, New York, United States: Con Edison Credit Card in The Field Project
GlowTouch, Louisville, Kentucky, United States: GlowTouch: Best Use of Generative AI Technology
Hinduja Global Solutions, Bengaluru, India: Deploying Robotics to Enhance Customer Experience for a Financial Products and Services Provider
Inspiro, Makati City, Philippines: Inspiro
Shell International Aviation, Makati, Philippines: Avelia: One of the world's first blockchain-powered book-and-claim solutions for scaling Sustainable Aviation Fuel (SAF)
CAI, Allentown, Pennsylvania, United States: CAI
TELUS Smart Security & Automation, Vancouver, British Columbia, Canada: TELUS Alarm Automation & Offload Program
VIZIO Inc., Irvine, California, United States: Auto-Summarization of Customer Notes

Best Use of Technology in Customer Service - Computer Industries
Finalist:
Accela, San Ramon, California, United States: How Accela Scaled Customer Support and Self-Service Outcomes with SearchUnify
Akamai, Cambridge, Massachusetts, United States: Managing Abuse and Improving Customer Experience Through Trust & Safety
Canva, Surry Hills, New South Wales, Australia: Canva Assist
CivicPlus, Manhattan, Kansas, United States: CivicPlus
HP, Inc., Boise, Idaho, United States: Reducing Customer Downtime: New Most Expensive Parts Video Series
OpenGov, San Francisco, California, United States: OpenGov Support Implements Salesforce Service Cloud

Best Use of Technology in Customer Service - Financial Services Industries
Finalist:
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India - GIO Allianz UK Mid-Market Team
ICICI Lombard General Insurance Company Limited, Mumbai, Maharashtra, India: Revolutionizing Customer Experience through Cutting-Edge Digital Solutions
Optima Tax Relief, LLC, Santa Ana, California, United States: Optima Tax Relief-Use of Technology
QNB Finansbank, Istanbul, Turkey: Q Digital Assistant
Tata Consultancy Services (TCS), Edison, New Jersey, United States: TCS Customer Intelligence & Insights?
TEB, Istanbul, Turkey: A New Generation Center of Excellence

Best Use of Technology in Customer Service - Other Service Industries
Finalist:
Capital Rx, New York, New York, United States: Capital Rx's Customer Service Innovations
itel, Vieux Fort, Saint Lucia: itel's All-in-One Performance Management and Learning System
Justworks, New York, New York, United States: Justworks
Cotiviti Inc., Atlanta, Georgia, United States: Innovation Unleashed: Elevating Customer Service Through Cutting-Edge Technology at Cotiviti
Loveholidays, London, United Kingdom: How harnessing AI is growing our business
National Spine & Pain Centers / TouchPoint One, Indianapolis, Indiana, United States: The NSPC & Acuity Partnership
PowerSchool Group LLC, Folsom, California, United States: PowerSchool: Improving Customer Experience with Innovative Technology Solutions
SESTEK, Istanbul, Turkey: E-commerce company Hepsiburada Increased Agent Efficiency at Call Center
JK Moving, Sterling, Virginia, United States: JK Moving
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: UPMC Health Plan

Best Use of Technology in Customer Service - Telecommunications Industries
Finalist:
Frontier Communications, Dallas, Texas, United States: Frontier
KT Corp, Seoul, South Korea: Kt's AI Call Mapping Solution for Higher Sales Rate of KT Customer Contact Center

Customer Service Employer of the Year
Finalist:
Alorica, Irvine, California, United States: Alorica: Empowering Employees From Day 1
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Employer of Choice
Golden Hour, Spring, Texas, United States: Golden Hour
itel, Vieux Fort, Saint Lucia: itel
Percepta, Allen Park, Michigan, United States: Percepta
Shell International Aviation, Makati, Philippines: Shell International Aviation
Support Services Group, Inc., Waco, Texas, United States: Support Services Group
Triton Canada Inc., Toronto, Ontario, Canada: Triton Canada
Unitedhealthcare Provider Service Operations, Minnetonka, Minnesota, United States: UHC Provider Service Operations - We Are The Difference

Customer Service Training or Coaching Program of the Year - All Other Industries
Finalist:
Alight Solutions, Lincolnshire, Illinois, United States: Alight’s Retiree Solutions New Agent Training Program
Blackhawk Network, Pleasanton, California, United States: iGrow Program revamp
DHL Express (Canada) Ltd, Brampton, Ontario, Canada: DHL Express Canada - Opportunity 4All
DHL Express Worldwide (BD) Pvt. Ltd., Dhaka, Bangladesh: DHL BD Customer Service Training or Coaching Program
Inspiro, Makati City, Philippines: Simulate by Inspiro
Liveops Inc., Scottsdale, Arizona, United States: Liveops Learning & Development Team's Innovative Optimization

Customer Service Training or Coaching Program of the Year - Business Services Industries
Finalist:
DBS Bank Ltd, Singapore, Singapore, Singapore: Making Customer Centre Great Again!
iQor, Fort Lauderdale, Florida, United States: iLead iQor's Global Career Coaching & Mentorship Program
Toco Warranty, Los Angeles, California, United States: Train to Scale!

Customer Service Training or Coaching Program of the Year - Other Service Industries
Finalist:
DHL Express Panamá, Panama: AID Coaching program for CS Panamá

Customer Service Training or Coaching Program of the Year - Technology Industries
Finalist:
HireVue, South Jordan, Utah, United States: HireVue Trains to Scale
IBM, Armonk, New York, United States: Digital Incubator Program

e-Commerce Customer Service Award - All Other Industries
Finalist:
Desiderate PTY LTD Thirroul NSW, Thirroul, New South Wales, Australia: Building customer connection online: Desiderate

e-Commerce Customer Service Award - Other Service Industries
Finalist:
Teleperformance, Gurugram, Haryana, India: Teleperformance - Wish E-commerce Case Study on Transforming CX

Remote Customer Service Innovation of the Year
Finalist:
Docupace, Coppell, Texas, United States: Going the extra mile: Docupace's PreciseFP

CUSTOMER SERVICE DEPARTMENT CATEGORIES
All nominated customer service departments that were chosen as Stevie Finalists are also included in voting for the People's Choice Stevie Awards for Favorite Customer Service. Voting is now open through March 29.

 

Customer Service Department of the Year - Airlines, Distribution & Transportation
Finalist:
DHL Express, Kuwait: DHL Express' Customer Service Department
DHL Express, Manila, Philippines: Driven by Service, Powered by Care: Elevating Customer Experiences in DHL Express Philippines
DHL Express, San Pedro Sula, Honduras: HONDURAS, AS ONE – TEAM SERVICE
DHL Express Vietnam, Ho Chi Minh City, Vietnam: The Power of One
DHL Express Worldwide (BD) Pvt. Ltd., Dhaka, Bangladesh: DHL Express Worldwide (BD) Pvt. Ltd., Bangladesh
DHL Keells (Pvt) Ltd. Sri Lanka, Colombo, Sri Lanka: DHL Express' Customer Service Department
DHL Uruguay, Montevideo, Uruguay: DHL Uruguay
Turo, Phoenix, Arizona, United States: Turo Customer Service Department
Zonar, Seattle, Washington, United States: Zonar’s “Win as One” Mentality Embodies Excellence in Customer Service

Customer Service Department of the Year - All Other Industries
Finalist:
Copyright Clearance Center, Danvers, Massachusetts, United States: Copyright Clearance Center's Customer Service Department
Crunchyroll, San Francisco, California, United States: Crunchyroll’s Elite Customer Service Team
Deako Lighting, Seattle, Washington, United States: Deako Inc.
DHL Express, Buenos Aires, Argentina: Ar Customer Service Departament of the Year 2023
DirectEmployers Association, Indianapolis, Indiana, United States: DirectEmployers Association Customer Service Department
Element Electronics, Winnsboro, South Carolina, United States: Element Electronics, LLC - Customer Service Department
Fox World Travel, Oshkosh, Wisconsin, United States: Premiere TMC in Total Client Experience
Showdown Displays, Brooklyn Center, Minnesota, United States: WOW Starts With You!

Customer Service Department of the Year – Computer Hardware
Finalist:
Unitrends, Burlington, Massachusetts, United States: Unitrends

Customer Service Department of the Year – Computer Services
Finalist:
Akamai, Cambridge, Massachusetts, United States: Akamai Compute Support
Demandbase, San Francisco, California, United States: Demandbase
Firmex, Toronto, Ontario, Canada: Supporting Satisfied Customers
IBM, Los Gatos, California, United States: IBM Multi-Vendor Systems Remote Technical Support

Customer Service Department of the Year – Computer Software - 100 or More Employees
Finalist:
Achievers, Toronto, Ontario, Canada: Achievers Customer Success Award Nomination
Alida, Toronto, Ontario, Canada: Alida
Automation Anywhere, San Jose, California, United States: Automation Anywhere
Avetta, Lehi, Utah, United States: The Avetta Support Center
aytm, Mount Laurel, New Jersey, United States: aytm's Customer Service Department
CivicPlus, Manhattan, Kansas, United States: CivicPlus: Customer Service Department
Constant Contact, Waltham, Massachusetts, United States: Constantly Going Above & Beyond
DAT Freight & Analytics, Denver, Colorado, United States: DAT Freight & Analytics
Daxko, Birmingham, Alabama, United States: Daxko Customer Service Department
Fleetio, Birmingham, Alabama, United States: Customer Care + Adaptability = Fleetio's Recipe for Quality Support
FloQast, Los Angeles, California, United States: FloQast
FormAssembly, Bloomington, Indiana, United States: FormAssembly's Customer Service Department
Front, San Francisco, California, United States: Front Support - raising the bar for customer service!
GoCo io, Houston, Texas, United States: GoCo's Industry-Leading Customer Service Department & Training Specialists
Heavy Construction Systems Specialists (HCSS), Sugar Land, Texas, United States: Heavy Construction Systems Specialists (HCSS)
IntelliShift, Commack, New York, United States: IntelliShift
ION, Uniondale, New York, United States: TransformatION: ION Client Services’ Commitment to Customer Success
Muck Rack, Miami, Florida, United States: Muck Rack
Nasdaq Governance Solutions, New York, New York, United States: Nasdaq Governance Solutions Customer Service Team
OneCause, Carmel, Indiana, United States: OneCause Customer Service Team
Own Company, Englewood Cliffs, New Jersey, United States: Delighting customers through reduction of joyless work and increase of self service
QSR Automations, Louisville, Kentucky, United States: QSR Automations | Raising the Bar for Customer Service
Quantum Workplace, Omaha, Nebraska, United States: Quantum Workplace: A Reliable Partner to HR
Raken, Carlsbad, California, United States: Raken's Customer Service Department
Seismic, San Diego, California, United States: Seismic Customer Service Department
ShipHero, Garnerville, New York, United States: ShipHero's Outstanding Customer Support Team
Sprout Social, Chicago, Illinois, United States: Sprout Social Customer Support
Syncron, Stockholm, Sweden: Syncron Support – Transforming support for a successful merger
UserTesting, Mountain View, California, United States: Shaping the Future of Support: Creating a Unified Voice Post Merger of UserTesting & UserZoom
Zywave, Milwaukee, Wisconsin, United States: Zywave's Customer Support Department

Customer Service Department of the Year – Computer Software - Up to 100 Employees
Finalist:
Agilence, Mt. Laurel, New Jersey, United States: Agilence Customer Service Department
Alloy Software, Bloomfield, New Jersey, United States: Alloy Software Customer Service Excellence
AWeber - Email Marketing, Chalfont, Pennsylvania, United States: AWeber’s Customer Solutions team
Brainier Solutions, Edina, Minnesota, United States: Brainier Solutions
ClickBid LLC, Norton Shores, Michigan, United States: ClickBid LLC
DATABASICS, Reston, Virginia, United States: Beyond the BASICS
Firmex, Toronto, Ontario, Canada: Supporting Satisfied Customers
Guidebook, Inc., San Francisco, California, United States: Customer Success at Guidebook: Happy Employees, Happier Customers
Lawmatics, San Diego, California, United States: Lawmatics Success Team
Lawmatics, San Diego, California, United States: Lawmatics Transforms Law Firm Operations with Bespoke Success Models
OpenGov, San Francisco, California, United States: OpenGov Support Transitions to PODs
Output, Los Angeles, California, United States: Putting music back in our customers hands.
PeopleKeep, Salt Lake City, Utah, United States: PeopleKeep
Rocket Matter, Boca Raton, Florida, United States: Gold Standard Customer Service
Trapeze Group - Mobility, Planning and Scheduling, Toronto, Ontario, Canada: Trapeze Mobility's Customer Service Department
Xray, Lisbon, Portugal: Xray Customer Support Team

Customer Service Department of the Year - Consumer Products & Services
Finalist:
Cymbiotika, San Diego, California, United States: Cymbiotika's Customer Service Department

Customer Service Department of the Year - Financial Services - 100 or More Employees
Finalist:
Allianz Global Assistance, Richmond, Virginia, United States: Allianz Partners Customer Service Department of the Year
Banco do Brasil S.A., São Paulo, Brazil: #Encantei – Striving to delight clients as part of SAC BB’s DNA
Cathay Life Insurance Company, Taipei City, Taiwan: Cathay Life Insurance's Customer Service Department
Datasite, Minneapolis, Minnesota, United States: Datasite Assist
EngageSmart, Boston, Massachusetts, United States: EngageSmart, Customer Service Department
GTE Financial, Tampa, Florida, United States: GTE Financial Member Care Department
Geidea, Riyadh, Saudi Arabia: Customer-Focused Transformation and Accomplishments of Geidea
Optima Tax Relief, LLC, Santa Ana, California, United States: Optima Tax Relief
PREMIER Bankcard, Sioux Falls, South Dakota, United States: PREMIER Bankcard Customer Service Department

Customer Service Department of the Year - Financial Services - Up to 100 Employees
Finalist:
Squaremouth, St. Petersburg, Florida, United States: Squaremouth
Toco Warranty, Los Angeles, California, United States: Toco Leads The Way!

Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries
Finalist:
Abbott Technical Organization, Yorkville, Illinois, United States: Putting Our Customers at the Center of Everything We Do
Apexus, Irving, Texas, United States: Apexus Contact Center - Apexus Answers
Capital Rx, New York, New York, United States: Capital Rx
Clearwave Corporation, Atlanta, Georgia, United States: clearwaveCARE
Community Health Choice, Houston, Texas, United States: Community Health Choice Outstanding Customer Service Team
ContactPoint360, Toronto, Ontario, Canada: ContactPoint 360's Customer Service Department
Health Advocate, Plymouth Meeting, Pennsylvania, United States: Health Advocate's Customer Service Department
MAXPRO Fitness, rochester, Michigan, United States: MAXPRO’s Service Excellence: Where Every Interaction Counts
RxBenefits, Birmingham, Alabama, United States: RxBenefits’ Client Services team
SCAN Health Plan, Long Beach, California, United States: Member Services of SCAN Health Plan

Customer Service Department of the Year - Leisure & Tourism
Finalist:
CruiseDirect, Morristown, New Jersey, United States: CruiseDirect's Customer Service Department
Dr. Phillips Center, Orlando, Florida, United States: Dr. Phillips Center for the Performing Arts
Loveholidays, London, United Kingdom: Loveholidays Customer Service Department

Customer Service Department of the Year - Public Services & Education
Finalist:
Curriculum Associates, Billerica, Massachusetts, United States: Curriculum Associates Customer Service Department
FEV Tutor, Woburn, Massachusetts, United States: FEV Tutor's Customer Service Department
Home Development Mutual Fund (Pag-IBIG Fund), Makati City, Philippines: Elevating the Customer Service Experience of 16 million Filipino Workers: The Pag-IBIG Fund Member Relations Department
Modern Campus, Camarillo, California, United States: Modern Campus: Customer Service Department of the Year - Public Services & Education?
Simple Syllabus, Tampa, Florida, United States: Simple Syllabus Customer Service Department
WebCE, Dallas, Texas, United States: WebCE Support Services Team

Customer Service Department of the Year - Retail
Finalist:
Amazon Turkey Retail Services, Istanbul, Turkey: Amazon Türkiye
CarrefourSA, Istanbul, Turkey: CarrefourSA
Honeylove, Los Angeles, California, United States: Honeylove

Customer Service Department of the Year - Telecommunications
Finalist:
AireSpring, Clearwater, Florida, United States: Elevating the Customer Experience
Bandwidth Inc., Raleigh, North Carolina, United States: Unbeatable Support Powered by Real Humans
Nitel, Chicago, Illinois, United States: Customer Success Expanded and Results Speak for Themselves
Talkmobile, Newbury, Berkshire, United Kingdom: Talkmobile Best Customer Service Department

CUSTOMER SERVICE SUCCESS CATEGORIES

Customer Service Success - All Other Industries
Finalist:
British Columbia Lottery Corporation, Kamloops, British Columbia, Canada: BCLC Customer Support Centre Success
Element Electronics, Winnsboro, South Carolina, United States: Element Electronics, LLC

Customer Service Success - Business Service Industries
Finalist:
BrightMove, Saint Augustine, Florida, United States: Our #1 Goal Is To Build Software Our Customers Love To Use
Learning Pool, Londonderry, United Kingdom: Recognizing customer service excellence at Learning Pool
Web Design & Stuff by Pip, London, United Kingdom: Web Design & Stuff

Customer Service Success - Financial Service Industries
Finalist:
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India GIO – Allianz Insurance Singapore? Engagement
EFG Companies, Irving, Texas, United States: Quality Service Drives Market Expansion
SignaPay Medical, Oakbrook Terrace, Illinois, United States: SignaPay Medical - Brining better payment options to the medical community.
St. James’s Place, Cirencester. Gloucestershire, United Kingdom: SJP – Giving clients the confidence to create the futures they want

Customer Service Success - Other Service Industries
Finalist:
Aires, Pittsburgh, Pennsylvania, United States: Aires - Customer Service Success
Purpol Marketing Limited, Chippenham, United Kingdom: Purpol Marketing – championing customer service success within professional services bid writing
Simplilearn, San Francisco, California, United States: Simplilearn's Customer Service Success

Customer Service Success - Technology Industries
Finalist:
Bigleaf Networks, Tigard, Oregon, United States: Bigleaf Networks
Dealpath, San Francisco, California, United States: Dealpath
Lawmatics, San Diego, California, United States: Lawmatics Success Team
mindit.io, Bucharest, Romania: mindit.io
Patagonia Health, Cary, North Carolina, United States: Customer Service in Every Area of Our Business
Purpol Marketing Limited, Chippenham, United Kingdom: Purpol Marketing – championing customer service success within digital marketing services
SureCo, SANTA ANA, California, United States: Customer Service Award
Take Command, Richardson, Texas, United States: Take Command Customer Service Achievements
TCN, St. George, Utah, United States: TCN Leads The Call Center Software Industry In Customer Service

NEW PRODUCT & SERVICE CATEGORIES

Business Intelligence Solution – New
Finalist:
Banco Popular Dominicano, Santo Domingo, Distrito Nacional, Dominican Republic: Service Requests Via The Popular App
SOTI, Mississauga, Ontario, Canada: SOTI XSight Transforming Mobile Device Management

Business Intelligence Solution – New Version
Finalist:
LivePerson, New York, New York, United States: Conversational Intelligence
Pricefx, Chicago, Illinois, United States: Paper Plane by Pricefx

Collaboration Solution – New
Finalist:
QNB Finansbank, Istanbul, Turkey: CardFinans Trendyol

Contact Center Solution – New
Finalist:
Hinduja Global Solutions, Bengaluru, India: Supercharge your contact center solution with HGS Agent X
Support Services Group, Inc., Waco, Texas, United States: [Customer Name] Nearshore Blueprint
Vistio, Aurora, Illinois, United States: ServiceSim from Vistio
Vonage, Holmdel, New Jersey, United States: Vonage Conversations for Salesforce

Contact Center Solution – New Version
Finalist:
evaluagent, Middlesbrough, United Kingdom: SmartScore from evaluagentCX
LivePerson, New York, New York, United States: Conversational Cloud
PolyAI, London, United Kingdom: Customer-Led Voice Assistants for the Enterprise
United Call Centers Ltd., Miskolc, Hungary: Unveiling AI-Driven Solutions: Elevating Customer Engagement
Verint, Melville, New York, United States: Verint Da Vinci AI

CRM Suite - Midmarket - New Version
Finalist:
SugarCRM, San Francisco, California, United States: The SugarCRM Platform

Customer Service or Sales Book of the Year
Finalist:
ValueSelling Associates Inc., Carlsbad, California, United States: The Power of Value Selling: Sales Book of the Year

Marketing Solution – New
Finalist:
Anadolu Hayat Emeklilik, Istanbul, Turkey: Customized Future Planning Module

Marketing Solution – New Version
Finalist:
Brevo, Paris, France: Brevo - the leading CRM and marketing automation solution
Tata Consultancy Services (TCS), Edison, New Jersey, United States: TCS Intelligent Urban Exchange?

Relationship Management Solution – New
Finalist:
Cohora, Boston, Massachusetts, United States: Unlocking a New Level of Customer Engagement with Cohora

Relationship Management Solution – New Version
Finalist:
OneMob, Walnut Creek, California, United States: AI Driven Video Sales Platform

Sales Automation Solution – New
Finalist:
IBM, Armonk, New York, United States: COPRA Hub - Deciphering AI Recommendations

Sales Enablement Solution – New
Finalist:
HP Inc., Palo Alto, California, United States: HP Curiocity
IBM, Armonk, New York, United States: My AR InBox and Virtual Assistant - Driving Speed and Accuracy in Accounts Receivable

Sales Enablement Solution – New Version
Finalist:
Allego, Waltham, Massachusetts, United States: Allego 7.x
Revenue Grid, Atlanta, Georgia, United States: Revenue Grid: Activity capture-driven revenue intelligence that empowers teams to win more
Revenue Storm Corporation, Schaumburg, Illinois, United States: Boost Your Sales Success: Apply Science to Selling with Sales Enablement Apps
Revenue.io, Los Angeles, California, United States: Revenue.io Moments
ValueSelling Associates Inc., Carlsbad, California, United States: ValueSelling’s eValuePrompter?
Veeam, Atlanta, Georgia, United States: Veeam Launchpad 2023

Sales Training Product of the Year
Finalist:
IBM, Armonk, New York, United States: Sales Incentives Training
Integrity Solutions, Nashville, Tennessee, United States: Integrity Prospecting: The Right People. The Right Accounts. The Right Conversations.

SOLUTION PROVIDER CATEGORIES

Contact Center or Customer Service Outsourcing Provider of the Year
Finalist:
ACT (Advanced Call Center Technologies), Berwyn, Pennsylvania, United States: ACT
Blue Ocean Contact Centers, Halifax, Novascotia, Canada: Beyond the Metrics: Acing the Partnership for Our Tennis Clients
Horatio, New York, New York, United States: Horatio
Aptia, Boston, Massachusetts, United States: Exceptional Participant Outcomes
Movate (formerly CSS Corp), San Jose, California, India: Movate
Percepta, Allen Park, Michigan, United States: Percepta's Excellence in Customer Service Outsourcing
Press-One Customer Care, Fort Collins, Colorado, United States: Press-One Customer Care
Simply Contact, Lviv, Ukraine: Simply Contact
TLCx, Cedar Rapids, Iowa, United States: TLCx- Optimized CX Outsourcing Provider

Customer Service or Call Center Consulting Practice of the Year
Finalist:
WNS (Holdings) Limited, Mumbai, India: WNS

Customer Service or Call Center Training Practice of the Year
Finalist:
GlowTouch, Louisville, Kentucky, United States: GlowTouch WOW Training

Incentive, Rewards, or Recognition Provider of the Year
Finalist:
Dash Solutions, Birmingham, Alabama, United States: Dash Solutions Playbook: From Vision to Execution
Percepta, Allen Park, Michigan, United States: Percepta Rewards Global Employees with Perci Perks

Leadership or Management Training Practice of the Year
Finalist:
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India - Learning & Development People Experience Function
GlowTouch, Louisville, Kentucky, United States: GlowTouch COMPASS Leadership Development Program
Purpol Marketing Limited, Chippenham, United Kingdom: Delivering Business to Business marketing training for Millennials and entrepreneurs
Purpol Marketing Limited, Chippenham, United Kingdom: Delivering grant writing expertise to support charities
Purpol Marketing Limited, Chippenham, United Kingdom: Leading the way in digital marketing training for young people
Wilson Learning Corporation, Minneapolis, Minnesota, United States: Wilson Learning – Achievements in Leadership Effectiveness

Sales Consulting Practice of the Year
Finalist:
EFG Companies, Irving, Texas, United States: Charting The Course: Essential Training for Industry Evolution
Integrity Solutions, Nashville, Tennessee, United States: Integrity Solutions: A Consultative Sales Partner
Janek Performance Group, Las Vegas, Nevada, United States: Janek Performance Group
Mom Meets Life, Jeannette, Pennsylvania, United States: Christina Sims, Founder
SIEMENS Ev Aletleri A.S. / Istanbul / Turkiye, Istanbul, Turkey: SIEMENS TRIBAL MARKETING SALES PROGRAM

Sales or Customer Service Solutions Technology Partner of the Year
Finalist:
Active Digital, Lamberhurst Vineyard, Lamberhurst, Tunbridge Wells, Kent, United Kingdom: Manage my Mobile with 'Active Insights' App
Ada, Toronto, Ontario, Canada: Ada
BrainStorm, American Fork, Utah, United States: BrainStorm
Infinity, Reigate, United Kingdom: Infinity
IntouchCX, Winnipeg, Manitoba, Canada: IntouchCX
National Spine & Pain Centers / TouchPoint One, Indianapolis, Indiana, United States: NSPC's Journey with TouchPoint One's Acuity
PipelinerCRM, Los Angeles, California, United States: PipelinerCRM
SESTEK, Istanbul, Turkey: SESTEK
Workbooks, Reading, United Kingdom: Workbooks: Putting the 'R' in CRM

Sales Outsourcing Provider of the Year
Finalist:
MarketStar, Ogden, Utah, United States: MarketStar: Pioneer of Sales Outsourcing, Clear Market Leader in 2024
Sales Focus Inc., North Charleston, South Carolina, United States: Sales Focus Inc.
Sales Partnerships, Inc., Broomfield, Colorado, United States: SPI - Sales Outsourcing's Gold Standard

Sales Training Practice of the Year
Finalist:
Integrity Solutions, Nashville, Tennessee, United States: Integrity Solutions
Janek Performance Group, Las Vegas, Nevada, United States: Janek Performance Group
Marley Nonami Incorporated, Atlanta, Georgia, United States: Marley Nonami Incorporated
Mindtickle, San Francisco, California, United States: Mindtickle Revenue Productivity Platform for Holistic Sales and Buyer Enablement
RAIN Group, Boston, Massachusetts, United States: RAIN Group earns client recognition for 'most effective training ever
SIEMENS Ev Aletleri A.S., Istanbul, Turkey: SIEMENS TRIBAL MARKETING SALES TRAINING PROGRAM
The Brooks Group, Greensboro, North Carolina, United States: The Brooks Group
Tyson Group, Dublin, Ohio, United States: Impacting Sales Outcomes through Data-Driven, Comprehensive Sales Training
Wilson Learning Corporation, Minneapolis, Minnesota, United States: Wilson Learning – Achievements in Sales Effectiveness

BUSINESS DEVELOPMENT CATEGORIES

Business Development Achievement of the Year - All Other Industries
Finalist:
AssisTT, Istanbul, Turkey: AssisTT supports customer engagement with seamless call center integration
ZER, Istanbul, Turkey: Promena

Business Development Achievement of the Year - Financial Services Industries
Finalist:
BELBİM, Istanbul, Turkey: End of an Era with Istanbulkart Mobile
Payten Teknoloji A.S., Istanbul, Turkey: Payten Fintech Suite
TIAA, Charlotte, North Carolina, United States: Guild Network Program - Fueling Innovation, Growth and Tech Literacy
Toco Warranty, Los Angeles, California, United States: Evolving Excellence in a Crowded Space

Business Development Achievement of the Year - Services Industries
Finalist:
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: UPMC Health Plan Business Development Achievement of the Year

Business Development Achievement of the Year - Technology Industries
Finalist:
TELUS Smart Security & Automation, Vancouver, British Columbia, Canada: TELUS Security, Technology & Migrations Team
VMware (Broadcom), Palo Alto, California, United States: VMware 3-Year Global Partner Success Study

Business Development Executive of the Year
Finalist:
JK Moving, Sterling, Virginia, United States: Ken Cohen, SVP Sales
Purpol Marketing Limited, Chippenham, United Kingdom: Denise O'Leary MBE, Owner, Managing Director, PQQ and Bid Expert, Coach, Strategic Business Advisor

Business Development Professional of the Year
Finalist:
Proforma, Independence, Ohio, United States: Vanessa Edwards, Director of Business Development
VMware (Broadcom), Palo Alto, California, United States: Heather DeMartini, Manager of Partner Experience, Global Market Research, and Executive Messaging Strategy (Business Development)

THOUGHT LEADERSHIP CATEGORIES

Best Integration of Thought Leadership into the Sales Process
Finalist:
ADP Retirement Services, Florham Park, New Jersey, United States: Regulatory Thought Leadership
VMware (Broadcom), Palo Alto, California, United States: VMware 3-Year Global Partner Success Study

Best Use of Thought Leadership in Business Development
Finalist:
Blissful Body Aesthetics, Rahway, New Jersey, United States: Sherry Hurtado, Founder & CEO
Cisco's Industry Solutions Group (ISG), Seattle, Washington, United States: Cisco’s Industry Solutions Group Sets the Bar for Tech Thought Leadership
Drury Design, New York, New York, United States: Creative Lab & IdeaJam
EFG Companies, Irving, Texas, United States: Team Member Thought Leadership Drives Business Growth
Makers Nutrition, Hauppauge, New York, United States: Jason Provenzano, CEO
Purpol Marketing Limited, Chippenham, United Kingdom: Purpol Marketing – championing thought leadership within construction bid writing
Purpol Marketing Limited, Chippenham, United Kingdom: Thought leadership pivot from bids to grant writing to support Cherishers 811 CIC
Radformation, Inc., New York, New York, United States: Radformation's Commitment to Improving Cancer Care
VMware (Broadcom), Palo Alto, California, United States: VMware 3-Year Global Partner Success Study

Best Use of Thought Leadership in Complex Sales
Finalist:
VMware (Broadcom), Palo Alto, California, United States: VMware 3-Year Global Partner Success Study

Best Use of Thought Leadership in Customer Service
Finalist:
AIP Consulting Ltd, Nicosia, Cyprus: Leading the Way in Customer Experience Management
Aires, Pittsburgh, Pennsylvania, United States: Aires' Mobility 101 Program
DHL Express, Saudi Arabia, Al Khobar, Saudi Arabia: Innovative Leadership on Performance Improvement in 2023
IntouchCX, Winnipeg, Manitoba, Canada: IntouchCX
NYC311, New York, New York, United States: NYC311 Expanding and Evolving
R&R Partners, Las Vegas, Nevada, United States: Systematically-Organized UTM Codes for Easy Analysis
Splunk, San Francisco, California, United States: Splunk Lantern's commitment to promoting Splunker thought leadership
The Remmert Method, Peoria, Illinois, United States: The Remmert Method's Thought Leadership Success
TTEC, Englewood, Colorado, United States: TTEC AI Center of Excellence
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: UPMC Health Plan
VMware (Broadcom), Palo Alto, California, United States: VMware 3-Year Global Partner Success Study
Yuksekbilgili Egitim & Danismanlik, Istanbul, Turkey: Thought Leadership in Yuksekbilgili Contact Center
Zenni, Novato, California, United States: Zenni's Approach to Customer Service
Zywave, Milwaukee, Wisconsin, United States: Zywave: Thought Leaders, Culture Champions, Strategic Partners

Best Use of Thought Leadership in Sales
Finalist:
Integrity Solutions, Nashville, Tennessee, United States: Insights That Inspire: Integrity Solutions
Legal Resources, Virginia Beach, Virginia, United States: Thought Leadership Triumph in Transforming Legal Benefit Sales
Purpol Marketing Limited, Chippenham, United Kingdom: Thought leadership to deliver new sales revenue streams
RAIN Group, Boston, Massachusetts, United States: New Research, Insights Help Sales Managers and Sellers Succeed
Sales Partnerships, Inc., Broomfield, Colorado, United States: Prioritizing Innovation in Sales Delivers Industry Leading Results
Shell International Aviation, Makati, Philippines: Shell Aviation tackling emissions today, for a sustainable tomorrow
VMware (Broadcom), Palo Alto, California, United States: VMware 3-Year Global Partner Success Study