2024 Stevie Award Winners
Winners in the 18th annual Stevie® Awards for Sales & Customer Service are listed by category, arranged in the following groups of categories, as selected by the average scores of more than 200 professionals worldwide on seven specialized juries. The Gold, Silver, and Bronze Stevie Award placements from among the Finalists were revealed during the gala awards banquet on Friday, April 12 at the Bellagio in Las Vegas.
♦ Download the Awards Banquet Program Book (PDF)
♦ Browse Photographs of the Awards Presentations
♦ Watch the Individual Awards Presentation Videos | Downloadable Versions
♦ Watch Interviews with Stevie Winners | Downloadable Versions
10 Grand Stevie Award ("best of show") winners were announced at the ceremony. Those awards could not be applied for, but instead were determined by a points system, with each Gold Stevie win counting for three points, each Silver Stevie win for two points, and each Bronze Stevie win for one-and-a-half points. The 2024 Grand Stevie winners are:
1. DP DHL
2. IBM Corporation
3. Support Services Group
4. Allianz Services Pvt Ltd.
5. Sales Partnerships, Inc.
6. UPMC Health Plan
7. Blackhawk Network
8. VIZIO Inc.
9. (tie) Purpol Marketing Limited
9. (tie) Toco Warranty
Categories
Sales
Sales Individuals
Sales Team
Sales Achievement
Sales Distinction
Ethics in Sales Awards
Customer Service & Contact Center
Customer Service & Contact Center Individual
Customer Service & Contact Center Team
Customer Service & Contact Center Achievement
Customer Service Department
Customer Service Success
New Product & Service
Solution Provider
Business Development
Thought Leadership
SALES INDIVIDUAL CATEGORIES
sponsored by ValueSelling Associates
National Sales Executive of the Year
GOLD STEVIE® WINNER:
Thrive, Nottingham, United Kingdom: Josh Devanny, Chief Sales Officer
SILVER STEVIE® WINNER:
Aptive Environmental, Provo, Utah, United States: Tosh Mackintosh, Senior President of Sales
ezCater, Boston, Massachusetts, United States: Ryan Massimo, VP of Enterprise Demand Sales
BRONZE STEVIE® WINNER:
Availity, Jacksonville, Florida, United States: Lori Smith, Regional Vice President, Business Development
Octane, New York, New York, United States: Jon Vestal, SVP and Head of Growth
Proforma, Independence, Ohio, United States: Greg Armstrong, Chief Sales Officer
Sales Partnerships, Inc., Broomfield, Colorado, United States: Jay Graves, Vice President of Strategic Sales
Sales Director of the Year
GOLD STEVIE® WINNER:
Qualitest Group, Bridgewater, New Jersey, United States: Tess Hilton, Sales Director
SILVER STEVIE® WINNER:
Voya Financial, Inc., New York, New York, United States: Denise Fortune, Vice President- Institutional Clients
BRONZE STEVIE® WINNER:
Budget Rent a Car - Saudi Arabia, Jeddah, Mecca, Saudi Arabia: Anil Mathew Abraham, Director of Sales & Marketing
Contact Lens King Inc., Champlain, New York, United States: Bucky LaFountain
fullthrottle.ai, West Chester, Pennsylvania, United States: Will McGinnis, Director of Sales
Microverse Automation Pvt. Ltd. Pune Maharashtra India, Pune, Maharashtra, India: Sameer Pikale, National Sales and Marketing Head
Octane, New York, New York, United States: Sean Warner, National Sales Director
Premium International for Financial Services, Giza, El Dokki, Egypt: Ahmed Magdy, Head of Corporate
Sales Partnerships, Inc., Broomfield, Colorado, United States: David Criswell, Sales Director
TransPerfect Translations, New York, New York, United States: Jessica Peyser, Sr. Director, Business Development
TTEC, Krakow, Poland: Keneth Umlauf, Sales Director
Sales Engineer of the Year
GOLD STEVIE® WINNER:
Avetta, Lehi, Utah, United States: Sarah Blevins, Director, Solution Engineering
Sales Manager of the Year
GOLD STEVIE® WINNER:
Sales Partnerships, Inc., Broomfield, Colorado, United States: Jerome Hamlette, Regional Sales Manager
Sales Operations Professional of the Year
GOLD STEVIE® WINNER:
Sales Partnerships, Inc., Broomfield, Colorado, United States: Orion Wiseman, Vice President of Operations
Sales Representative of the Year - All Other Industries
GOLD STEVIE® WINNER:
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Nguyen Duong Khanh, Global Account Manager
Sales Representative of the Year - Business Services Industries
GOLD STEVIE® WINNER:
Sales Partnerships, Inc., Broomfield, Colorado, United States: Chris Lee, Field Sales Representative
Sales Representative of the Year - Other Services Industries
GOLD STEVIE® WINNER:
Voya Financial, Inc., New York, New York, United States: Jamie Tuttle, Regional Vice President
Sales Representative of the Year - Technology Industries
GOLD STEVIE® WINNER:
Dun & Bradstreet, Carlsbad, California, United States: Ashley Cummings, Data & Analytics Advisor for Finance, Supply & Marketing
Sales Support Professional of the Year
GOLD STEVIE® WINNER:
TransPerfect Translations, New York, New York, United States: Dana Weber, Global Director, Client Services
SILVER STEVIE® WINNER:
TransPerfect Translations, New York, New York, United States: Jordan Snedden, Client Services Manager
BRONZE STEVIE® WINNER:
Sales Partnerships, Inc., Broomfield, Colorado, United States: Rowan Rozanski, Information Systems Internal Support Manager
TransPerfect Translations, New York, New York, United States: Luke Delaney, Director
Sales Training or Education Professional of the Year
GOLD STEVIE® WINNER:
Toco Warranty, Los Angeles, California, United States: Paul McGee, Executive Vice President
Senior Sales Executive of the Year
GOLD STEVIE® WINNER:
Aptive Environmental, Provo, Utah, United States: Tosh Mackintosh, Senior President of Sales
Datasite, Minneapolis, Minnesota, United States: Todd Albright, Chief Revenue Officer
SILVER STEVIE® WINNER:
Octane, New York, New York, United States: Mark Davidson, Chief Revenue Officer and Co-Founder
BRONZE STEVIE® WINNER:
AT&T, Dallas, Texas, United States: Brendan Rineer, Associate Vice President for Mobility, AT&T Integrated & Partner Solutions
AT&T, Dallas, Texas, United States: Kate Deloach, Associate Vice President for Sales Wholesale
Brighton Health Plan Solutions, New York, New York, United States: Michelle Zettergren, President Labor, Chief Sales & Marketing Officer
Sales Partnerships, Inc., Broomfield, Colorado, United States: Fred Kessler, Chief Sales Officer
Skyhigh Security, San Jose, California, United States: Gee Rittenhouse, Chief Executive Officer
Woman of the Year in Sales
GOLD STEVIE® WINNER:
TransPerfect Translations, New York, New York, United States: Andreea Andries, Director of Business Development
SILVER STEVIE® WINNER:
Datasite, Minneapolis, Minnesota, United States: Fiona Gavigan, VP, Global Head of Inside Sales
Qualitest Group, Bridgewater, New Jersey, United States: Tess Hilton, Sales Director
SAP France, Paris, France: Sandrine Pons, Regional VP Solutions Sales & Innovation
TransPerfect Translations, New York, New York, United States: Jennifer Salerno, Director of Strategic Accounts
Worldwide Sales Executive of the Year
GOLD STEVIE® WINNER:
AlphaSense, New York, New York, United States: Kiva Kolstein, President and Chief Revenue Officer
BRONZE STEVIE® WINNER:
Belkins, Dover, Delaware, United States: Brian Hicks, VP of Sales
Integral Ad Science, New York, New York, United States: Yannis Dosios, CCO
Account Management Team of the Year
GOLD STEVIE® WINNER:
Qualitest Group, Bridgewater, New Jersey, United States: Qualitest - (Multiplan)
Field Sales Team of the Year
GOLD STEVIE® WINNER:
Sales Partnerships, Inc., Broomfield, Colorado, United States: Leveraging unified sales and marketing to unseat major ISPs
BRONZE STEVIE® WINNER:
Kuveyt Turk Participation Bank, Kocaeli, Turkey: Kuveyt Turk Participation Bank Field Sales Team
Sales Partnerships, Inc., Broomfield, Colorado, United States: Successfully completing the second largest face-to-face SMB sales campaign in US history
Tam Finans, Istanbul, Turkey: Tam Finans Sales Force
Inside or Telesales Team of the Year
GOLD STEVIE® WINNER:
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India GIO - Allianz Australia Contact Centre
BRONZE STEVIE® WINNER:
Alight Solutions, Chicago, Illinois, United States: Sales Awards Team - Alight Solutions OneSource team
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India - GIO Allianz UK Animal Health Insurance Sales
Trupanion, Seattle, Washington, United States: Trupanion's Pet Passionate Telesales Team
yoummday, Munich, Germany: Unlocking Success: Surpassing Competitors with Outbound Sales Excellence
National Sales Team of the Year
GOLD STEVIE® WINNER:
SoftPro, Raleigh, North Carolina, United States: Recognizing Customer Needs in Evolving Market Propels Sales
SILVER STEVIE® WINNER:
Sales Partnerships, Inc., Broomfield, Colorado, United States: Success completing the second largest SMB field sales program in US History
BRONZE STEVIE® WINNER:
Aditya Birla Sun Life Insurance, India, Mumbai, Maharashtra, India: Aditya Birla Sun Life Insurance Sales team - Trailblazers of value driven growth
Allbridge, Raleigh, North Carolina, United States: Allbridge Team 4
Budget Rent a Car - Saudi Arabia, Jeddah, Mecca, Saudi Arabia: Budget Saudi, National Sales Team Success
Sales Operations Team of the Year
GOLD STEVIE® WINNER:
Sales Partnerships, Inc., Broomfield, Colorado, United States: Making the Near Impossible Look Easy
SILVER STEVIE® WINNER:
IBM, Armonk, New York, United States: GCG Client and Industry Team: Create Best-in-Class Client Experience
BRONZE STEVIE® WINNER:
Datasite, Minneapolis, Minnesota, United States: Datasite's Sales Operations Team
IBM, Armonk, New York, United States: Global GCLM Acceleration (Migration & Certification)
Sales Support Team of the Year - Business Services Industries
GOLD STEVIE® WINNER:
Yuksekbilgili Egitim & Danismanlik, Istanbul, Turkey: Yuksekbilgili Sales Support Team
BRONZE STEVIE® WINNER:
IBM, Armonk, New York, United States: Breaking the Crux: the ISA Market DSO Success
IBM, Armonk, New York, United States: Managing the Pulse of Business – The Undaunting Support from ISA Bid Management
IBM, Armonk, New York, United States: Win in the Face of Adversity – GCG Q2C Consulting Team
Sales Support Team of the Year - Other Service Industries
GOLD STEVIE® WINNER:
Discover Puerto Rico, San Juan, Puerto Rico: Discover Puerto Rico
BRONZE STEVIE® WINNER:
American Tire Distributors, Athens, Georgia, United States: American Tire Distributors
Sales Support Team of the Year - Technology Industries
GOLD STEVIE® WINNER:
IBM, Armonk, New York, United States: Transform for faster and easier business: GCG Q2C HW and SW Squad
BRONZE STEVIE® WINNER:
Mirabel Technologies, Fort Lauderdale, Florida, United States: Mirabel Technologies Sales Support Team
Virtual Technology Sales Enablement and Pre-sales Team of the Year
GOLD STEVIE® WINNER:
SAP, Newtown Square, Pennsylvania, United States: Learning2GO - Cutting Edge Virtual Sales Enablement
BRONZE STEVIE® WINNER:
Qualitest Group, Bridgewater, New Jersey, United States: Pre Sales team of the year
Achievement in Sales Automation
GOLD STEVIE® WINNER:
IBM, Armonk, New York, United States: Sales Role Automation
BRONZE STEVIE® WINNER:
Bank of America, Charlotte, North Carolina, United States: Digital Assisted Shopping
IBM, Armonk, New York, United States: APAC Japan Conga Deployment
IBM, Armonk, New York, United States: Global Incentives Answers (GIA) Integration
IBM, Armonk, New York, United States: Prospecting in IBM Sales Cloud CRM using IBM Recommendations & Insights System IRIS
OneShot.ai INC., Tracy, United States: OneShot.ai Automates Prospecting Busywork
Achievement in Self-Service Sales
GOLD STEVIE® WINNER:
SkillGapfinder, Greater Noida, Uttar Pradesh, India: Skillgapfinder's Achievement in Self-Service Sales
BRONZE STEVIE® WINNER:
Aptia, Boston, Massachusetts, United States: Revolutionary Self-Service Platform for Health Insurance Shopping
Achievement in the Digital Transformation of Sales Operations
GOLD STEVIE® WINNER:
IBM, Armonk, New York, United States: iERP in ESW Business in APAC & Japan: A Transformation Milestone
BRONZE STEVIE® WINNER:
IBM, Armonk, New York, United States: Digitally Transforming Enterprise Sales with Salesforce and AI
Achievement in the Use of Data & Analytics in Sales
GOLD STEVIE® WINNER:
DHL Express India Pvt. Ltd., Mumbai, Maharashtra, India: DHL Express India Pvt. Ltd.
fullthrottle.ai, West Chester, Pennsylvania, United States: fullthrottle.ai
BRONZE STEVIE® WINNER:
Nationwide, Columbus, Ohio, United States: Nationwide's Use of Data & Analytics in 2023
Achievement in Value-based Selling Techniques
GOLD STEVIE® WINNER:
Weir Group PLC, Carlsbad, California, United States: Weir Minerals: Value-based Selling for a Greener Tomorrow
BRONZE STEVIE® WINNER:
SAP SE, Walldorf, Baden-Württemberg, Germany: SAP Digital, Digital Value Discovery
Award for Innovation in Sales - Business Services Industries
GOLD STEVIE® WINNER:
Sales Partnerships, Inc., Broomfield, Colorado, United States: Innovation expanding what can be done in field sales
Best Use of Technology in Sales
GOLD STEVIE® WINNER:
Gong, San Francisco, California, United States: Gong
SILVER STEVIE® WINNER:
Koncert, Salem, New Hampshire, United States: Best use of AI Technology in Sales & Marketing
SAP SE, Walldorf, Baden-Württemberg, Germany: SAP Digital, SAP Enterprise GPT & Digital Launchpad, powered by SAP Joule
BRONZE STEVIE® WINNER:
Fareportal Inc., New York, New York, United States: Hotel Recommender Model
Qualitest Group, Bridgewater, New Jersey, United States: At Qualitest, We Aim High With AI
TransPerfect Translations, New York, New York, United States: Johanna Weis and Sanofi
TransPerfect Translations, New York, New York, United States: Ty Trainer
Demand Generation Program of the Year
GOLD STEVIE® WINNER:
pharosIQ, Reno, Nevada, United States: pharosIQ's Demand Generation Program
Inbound Marketing Program of the Year
GOLD STEVIE® WINNER:
Nationwide, Columbus, Ohio, United States: Nationwide's 2023 Inbound Marketing Program of the Year
Outbound Marketing Program of the Year
GOLD STEVIE® WINNER:
Advantexe Learning Solutions, West Conshohocken, Pennsylvania, United States: The Super Bowl Simulation
Kimberly-Clark Professional, Carlsbad, California, United States: Aligning the Revenue Engine for Maximum Impact: Kimberly-Clark Professional
Sales Employer of the Year
GOLD STEVIE® WINNER:
ezCater, Boston, Massachusetts, United States: ezCater
Sales Enablement Program of the Year
GOLD STEVIE® WINNER:
HP Inc., Palo Alto, California, United States: HP Amplify Impact
BRONZE STEVIE® WINNER:
Cisco's Industry Solutions Group (ISG), Seattle, Washington, United States: Industry Solutions Group: Catalysts of Change in Cisco's Sales Revolution
SAP, Newtown Square, Pennsylvania, United States: Year One Success for All in Customer Success
Sales Growth Achievement of the Year
GOLD STEVIE® WINNER:
Entek Elektrik, Istanbul, Turkey: Menzelet and Kılavuzlu Hydroelectric Power Plants Rehabilitation
BRONZE STEVIE® WINNER:
SoftPro, Raleigh, North Carolina, United States: Customer Empowerment in Evolving Market Drives Exceptional Sales Growth
Sales Meeting of the Year
GOLD STEVIE® WINNER:
United Wholesale Mortgage, Pontiac, Michigan, United States: United Wholesale Mortgage - UWM LIVE!
BRONZE STEVIE® WINNER:
IBM Corporation, Armonk, New York, United States: IBM Sales Kickoff 2024 - We're All In on Hybrid!
LiveRamp, Carlsbad, California, United States: Creating a Culture of Exceptionalism: LiveRamp's SKO
Sales Training or Coaching Program of the Year - All Other Industries
GOLD STEVIE® WINNER:
Alight Solutions, Lincolnshire, Illinois, United States: Alight's Retiree Solutions New Sales Agent Training Program
BRONZE STEVIE® WINNER:
The Brooks Group, Greensboro, North Carolina, United States: The Brooks Group and CHI Overhead Doors
Xylem Inc, London, United Kingdom: Xylem Inc's Sales Training Program
Sales Training or Coaching Program of the Year - Business Services Industries
GOLD STEVIE® WINNER:
Janek Performance Group, Las Vegas, Nevada, United States: Janek Performance Group TOPS
SILVER STEVIE® WINNER:
Toco Warranty, Los Angeles, California, United States: What's Your Customer's VIBE?
Sales Training or Coaching Program of the Year - Technology Industries
GOLD STEVIE® WINNER:
Palette Skills, Toronto, Ontario, Canada: Palette Skills
SILVER STEVIE® WINNER:
IBM, Armonk, New York, United States: IBM Global Sales School: Accelerated and Effective New Seller Training
BRONZE STEVIE® WINNER:
ServiceNow, Bray, Co. Wicklow, Ireland: ServiceNow AMPlify Manager Program (AMP)
Sales Turnaround of the Year
GOLD STEVIE® WINNER:
fullthrottle.ai, West Chester, Pennsylvania, United States: fullthrottle.ai
BRONZE STEVIE® WINNER:
Packhelp, Warsaw, Mazowieckie, Poland: Revolutionizing Packaging with Revenue Operations Excellence
Social Selling Initiative of the Year
GOLD STEVIE® WINNER:
IBM, Armonk, New York, United States: IBM's Journey to Revolutionize Social Selling and Empower Sales Transformation
SALES DISTINCTION CATEGORIES
Sales Distinction of the Year - Computer Software
GOLD STEVIE® WINNER:
TM HCC WorldTrips, Carmel, Indiana, United States: WorldTrips - Trip Cancellation Insurance Group Quoting Tool
BRONZE STEVIE® WINNER:
Microsoft, Portland, Oregon, United States: How MCAPS Academy Transformed Microsoft's Sales Training and Coaching Programs
Sales Distinction of the Year - Consumer Products & Services
GOLD STEVIE® WINNER:
EasyCep, Istanbul, Turkey: EasyCep
Sales Distinction of the Year - Financial Services
GOLD STEVIE® WINNER:
Sales Partnerships, Inc., Broomfield, Colorado, United States: Resetting the Merchant Processing Field
Sales Distinction of the Year - Telecommunications
GOLD STEVIE® WINNER:
Sales Partnerships, Inc., Broomfield, Colorado, United States: Unifying Marketing and Sales to Capture Market Leadership
ETHICS IN SALES AWARDS
Sponsored by Sales Partnerships
Bronze Stevie Winners
Alright Retiree Health Solutions, Belkins, Rootstack, Shell International Aviation, TCN, Yuksekbilgili Egitim & Danismanli
Silver Stevie Winners
Better Way Health, Desiderate , Stateside Affairs
Gold Stevie Winner
Integrity Solutions
CUSTOMER SERVICE & CONTACT CENTER INDIVIDUAL CATEGORIES
Back-Office Customer Service Professional of the Year - All Other Industries
GOLD STEVIE® WINNER:
Sales Partnerships, Inc., Broomfield, Colorado, United States: Unifying Marketing and Sales to Capture Market Leadership
Back-Office Customer Service Professional of the Year - Other Service Industries
GOLD STEVIE® WINNER:
Optum, Eden Prairie, Minnesota, United States: Cathy Sandlian, Outreach Data Process Manager
Back-Office Customer Service Professional of the Year - Technology Industries
GOLD STEVIE® WINNER:
IBM, Poughkeepsie, New York, United States: Dane Warren, Product Engineering Professional
Contact Center Leader of the Year
GOLD STEVIE® WINNER:
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: Rhonda Manski, AVP Member Services
SILVER STEVIE® WINNER:
Blackhawk Network, Pleasanton, California, United States: Jose Estevez, Senior Manager Call Center
Capital Rx, New York, New York, United States: Lisa Ellerhorst, Senior Director: Customer Care
COPIA global, Ruiru, Kiambu, Kenya: Roselyne Nzilani, Director Contact Centre, Customer Care
Support Services Group, Inc., Waco, Texas, United States: Juan Ortega, Country Manager - Mexico
Support Services Group, Inc., Waco, Texas, United States: Justin Horn, Director of Americas
BRONZE STEVIE® WINNER:
Availity, Jacksonville, Florida, United States: Lyle Lyons, Client Services Manager
Contact Center Manager of the Year
GOLD STEVIE® WINNER:
DHL Express UAE, Dubai, United Arab Emirates: Futoun Koudsi, Contact Center Senior Manager
SILVER STEVIE® WINNER:
TELUS Smart Security & Automation, Vancouver, British Columbia, Canada: Erik Chalifour, Manager, Agency & Monitoring Support
VIZIO Inc., Irvine, California, United States: Sarah Murdock, Customer Service Support Manager
BRONZE STEVIE® WINNER:
Support Services Group, Inc., Waco, Texas, United States: Juan Ortega, Country Manager - Mexico
Voya Financial, Candler, Arizona, United States: Jessica Ramoz, Customer Contact Center Manager
Contact Center Professional of the Year
GOLD STEVIE® WINNER:
Support Services Group, Inc., Waco, Texas, United States: Maria Vargas, Process Lead
SILVER STEVIE® WINNER:
Blackhawk Network, Pleasanton, California, United States: Mely Sarmiento, Customer Experience Analyst
BlueCat Networks Inc, Toronto, Ontario, Canada: Sheryar Malik, Enterprise Support Engineer
Support Services Group, Inc., Waco, Texas, United States: Keila Tatis, Senior Program Manager
BRONZE STEVIE® WINNER:
eMoney Advisor, Radnor, Pennsylvania, United States: Eric Wozniak, Digital Support Supervisor
Support Services Group, Inc., Waco, Texas, United States: Shaun MacKinnon, Balsam Brands Program manager
Customer Service Leader of the Year
GOLD STEVIE® WINNER:
Splunk Inc, San Francisco, California, United States: David Zimmerman, Group Vice President, Customer Success Management and Renewals, Public Sector
SILVER STEVIE® WINNER:
Agile Cloud Consulting, Philadelphia, Pennsylvania, United States: Wendy Danley Davis, Ph.D., Customer Experience Officer
Avantive Solutions, Tulsa, Oklahoma, United States: Michael Ferrari, Chief Client Officer
British Columbia Lottery Corporation, Kamloops, British Columbia, Canada: Martin Lampman, Director of Customer Support and Operations
Horatio, New York, New York, United States: Jose Herrera, CEO
Inspiro, Makati City, Philippines: Rommel Regino, Chief Operations and Sales Officer
SAP, Lake Mary, Florida, United States: Mohammed Ajouz, Senior Vice President, Global Head of Product Support
Support Services Group, Inc., Waco, Texas, United States: Justin Horn, Director of Americas
BRONZE STEVIE® WINNER:
Contentful, Denver, Colorado, United States: John Harte, Senior Director of Technical Support
eMoney Advisor, Radnor, Pennsylvania, United States: Jacob Carwile, Customer Service Representative
Platinum Freight, Sydney, New South Wales, Australia: Peter McRae, CEO
SIOS Technology, San Mateo, California, United States: Sandi Hamilton, Director of Support and Documentation
United Development Company, Doha, Qatar: Mr. Ala'aldeen Al Soukni
Zywave, Milwaukee, Wisconsin, United States: Emre Tekoglu, Vice President Of Customer Support
Customer Service Manager of the Year
GOLD STEVIE® WINNER:
Blackhawk Network, Pleasanton, California, United States: Alexander Dickman, Senior Manager, Call Center
SILVER STEVIE® WINNER:
Allstate Protection Plans, Brisbane, California, United States: John Whelan VP of Customer Experience
VIZIO Inc., Irvine, California, United States: Shelby Davis-Sattizahn, Supervisor VIZIO Service
BRONZE STEVIE® WINNER:
Netsertive, Morrisville, North Carolina, United States: Meaghann Nilsen, VP of Customer Experience
Customer Service Training Professional of the Year
GOLD STEVIE® WINNER:
Western and Southern Financial Group, Cincinnati, Ohio, United States: Adam Brown, Assistant Manager, Training Consultant
SILVER STEVIE® WINNER:
Capital Rx, New York, New York, United States: Gismell Abud, Senior Director: Customer Care Support & QA
DHL Express Indonesia, Jakarta, Selatan, Indonesia: Budi Afit Zulad, Customer Service Training Manager
Support Services Group, Inc., Waco, Texas, United States: Francisco Marin, Training Manger
Support Services Group, Inc., Waco, Texas, United States: Justin Horn, Director of Americas
Toco Warranty, Los Angeles, California, United States: Paul McGee, Executive Vice President
BRONZE STEVIE® WINNER:
Avantive Solutions, Tulsa, Oklahoma, United States: Bill Ferris, Training Director
MetTel, New York, New York, United States: Mark Probert, Training & Development Specialist
Support Services Group, Inc., Waco, Texas, United States: Fernando Kidd, Trainer
TLCx, Cedar Rapids, Iowa, United States: Kit Mcmann, Corporate Training Manager
VIZIO Inc., Irvine, California, United States: Cody Whitlock, Technical Support Trainer
Front-Line Customer Service Professional of the Year - All Other Industries
GOLD STEVIE® WINNER:
DHL Express Indonesia, Jakarta, Selatan, Indonesia: Reynaldi Azhari, Customer Service Advisor
Support Services Group, Inc., Waco, Texas, United States: Krisztina Varga, Communications Specialist
VIZIO Inc., Irvine, California, United States: Linda Jones
SILVER STEVIE® WINNER:
Blackhawk Network, Pleasanton, California, United States: Javier Garcia Torres, Senior Business Process Analyst
MetTel, New York, New York, United States: Michael Powell, Sr. Project Manager
BRONZE STEVIE® WINNER:
Blackhawk Network, Pleasanton, California, United States: Lisa- Donavan Matchett
Platinum Freight, Sydney, New South Wales, Australia: Peter McRae, CEO
Front-Line Customer Service Professional of the Year - Business Services Industries
GOLD STEVIE® WINNER:
Makers Nutrition, Hauppauge, New York, United States: Stephen Finnegan, Executive Vice President
Front-Line Customer Service Professional of the Year - Financial Services Industries
GOLD STEVIE® WINNER:
Voya Financial, Chandler, Arizona, United States: Jaslyn Fitz, Senior CSA
Front-Line Customer Service Professional of the Year - Technology Industries
GOLD STEVIE® WINNER:
BlueCat Networks Inc, Toronto, Ontario, Canada: Jeff Walker, Enterprise Support Engineer II
BRONZE STEVIE® WINNER:
BlueCat Networks Inc, Toronto, Ontario, Canada: Rick Beebe, Partner Engagement / Professional Services
Woman of the Year in Customer Service
GOLD STEVIE® WINNER:
Turo, Phoenix, Arizona, United States: Julie Weingardt, COO
SILVER STEVIE® WINNER:
Blackhawk Network, Pleasanton, California, United States: Lakshmi Pasupathy
Datasite, Minneapolis, Minnesota, United States: Deven Lindemann, Chief Customer Success Officer
IBM, Poughkeepsie, New York, United States: Laura Sperling, Senior Software Engineer - z/OS Defect Support
InteLogix, Houston, Texas, United States: Ivonne Ortiz, Quality Assurance Manager
VIZIO Inc., Irvine, California, United States: Leah Anderson, Director of Service and Reverse Logistics
BRONZE STEVIE® WINNER:
Rimini Street, Las Vegas, Nevada, United States: Robin Weiss, VP of Oracle Application Support Services
Support Services Group, Inc., Waco, Texas, United States: Sharity Medrano, Vice President Client Services
Voya Financial, Chandler, Arizona, United States: Katie White, AVP Quality Service & Delivery
Young Customer Service Professional of the Year - All Other Industries
GOLD STEVIE® WINNER:
Blackhawk Network, Pleasanton, California, United States: Austin Botelho
SILVER STEVIE® WINNER:
Support Services Group, Inc., Waco, Texas, United States: Traci Stiles, Team Lead
BRONZE STEVIE® WINNER:
VIZIO Inc., Irvine, California, United States: Savannah Ewing, Digital Care Representative
Young Customer Service Professional of the Year - Business Services Industries
GOLD STEVIE® WINNER:
Paradigm Marketing and Design, Pine Brook, New Jersey, United States: Madison Deckert, Senior Account Coordinator
BRONZE STEVIE® WINNER:
Paradigm Marketing and Design, Pine Brook, New Jersey, United States: Alexa Spear, Account Manager
Young Customer Service Professional of the Year - Technology Industries
GOLD STEVIE® WINNER:
IBM, Poughkeepsie, New York, United States: Ryan Lo, Software Support Engineer
BRONZE STEVIE® WINNER:
Hotwire Communications, Fort Lauderdale, Florida, United States: Emmet Frank, Product Training Manager
CUSTOMER SERVICE & CONTACT CENTER TEAM CATEGORIES
Back-Office Customer Service Team of the Year - All Other Industries
GOLD STEVIE® WINNER:
DHL Keells (Pvt) Ltd. Sri Lanka, Colombo, Sri Lanka: Customer care Department Of the Year
Back-Office Customer Service Team of the Year - Financial Services Industries
GOLD STEVIE® WINNER:
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India - GIO Allianz UK Engineering Construction & Power Team
SILVER STEVIE® WINNER:
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India's GIO - Allianz Commercial Middle Market Policy Admin Team
PREMIER Bankcard, Sioux Falls, South Dakota, United States: PREMIER Bankcard Credit Review Team
BRONZE STEVIE® WINNER:
PREMIER Bankcard, Sioux Falls, South Dakota, United States: PREMIER Bankcard Collections Team
Back-Office Customer Service Team of the Year - Other Service Industries
GOLD STEVIE® WINNER:
Optum, Eden Prairie, Minnesota, United States: Omni Outreach Data Management and Administration Team (ODMA)
SILVER STEVIE® WINNER:
Southwest Airlines, Dallas, Texas, United States: Keeping Remote Employees Engaged and Informed
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: Driving Innovation while Caring for the Whole Person: Employee and Member
BRONZE STEVIE® WINNER:
UPMC, Pittsburgh, Pennsylvania, United States: UPMC Scheduling Services Epic Cadence Team
Back-Office Customer Service Team of the Year - Technology Industries
GOLD STEVIE® WINNER:
IBM, Armonk, New York, United States: AP Global Loaners and Trials Team
Contact Center of the Year (Over 100 Seats) - All Other Industries
GOLD STEVIE® WINNER:
TELUS Smart Security & Automation, Vancouver, British Columbia, Canada: TELUS Central Alarm Monitoring
SILVER STEVIE® WINNER:
Blackhawk Network, Pleasanton, California, United States: ELS Site
DHL Customs Costa Rica S.A, Heredia, Costa Rica: DHL Customs Costa Rica's Contact Center
Support Services Group, Inc., Waco, Texas, United States: Support Services Group
Contact Center of the Year (Over 100 Seats) - Financial Services Industries
GOLD STEVIE® WINNER:
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India - GIO Allianz Partners Australia Support Team
SILVER STEVIE® WINNER:
DBS Bank Ltd, Singapore, Singapore, Singapore: Making Customer Centre Great Again!
Trupanion, Seattle, Washington, United States: Trupanion, A Remote-First and Pet Passionate Call Center
BRONZE STEVIE® WINNER:
TEB, Istanbul, Turkey: TEB, Best Contact Center
Contact Center of the Year (Over 100 Seats) - Other Service Industries
GOLD STEVIE® WINNER:
Unitedhealthcare Provider Service Operations, Minnetonka, Minnesota, United States: UHC Provider Service Operations Contact Center
SILVER STEVIE® WINNER:
ADP, Alpharetta, Georgia, United States: Working "Heart-er" for our clients
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: UPMC Health Plan Contact Center
BRONZE STEVIE® WINNER:
Endurance Warranty Services, Chicago, Illinois, United States: Endurance Warranty's Customer Experience Team
UPMC, Pittsburgh, Pennsylvania, United States: UPMC Scheduling Services
Contact Center of the Year (Over 100 Seats) - Technology Industries
GOLD STEVIE® WINNER:
Pushpay, Redmond, Washington, United States: Implementation - Speed to Value
SILVER STEVIE® WINNER:
Avetta, Lehi, Utah, United States: The Avetta Support Center
First Advantage, Atlanta, Georgia, United States: First Advantage Customer Service Transformation: Investing in People and Technology
BRONZE STEVIE® WINNER:
ezCater, Boston, Massachusetts, United States: ezCater's Contact Center
Contact Center of the Year (Up to 100 Seats) - All Other Industries
GOLD STEVIE® WINNER:
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Making A Great Call Center Better
SILVER STEVIE® WINNER:
DHL Express, Santiago, Chile: DHL Chile's Contact Center
DHL Express Ecuador, Quito, Ecuador: DHL Express Ecuador Contact Center Great Service Quality
DHL Express Worldwide (BD) Pvt. Ltd., Dhaka, Bangladesh: DHL BD Contact Center
DHL Keells (Pvt) Ltd. Sri Lanka, Colombo, Sri Lanka: Frontline Team of The Year
Element Electronics, Winnsboro, South Carolina, United States: Element Electronics, LLC - Contact Center
Law School Admission Council (LSAC), Newtown, Pennsylvania, United States: Law School Admission Council (LSAC)
Radio Flyer, Chicago, Illinois, United States: Radio Flyer's FUNatical Customer Service Team
SpotOn GPS Fence, Manchester, New Hampshire, United States: SpotOn's A Customer-Centric Approach to Unprecedented Growth
VIZIO Inc., Irvine, California, United States: VIZIO Dakota Dunes Contact Center
BRONZE STEVIE® WINNER:
Nova Healthcare Administrators, Inc., Buffalo, New York, United States: Nova Healthcare Administrators, Inc.'s Contact Center
Planet, San Jose, California, United States: Planet Labs PBC
Contact Center of the Year (Up to 100 Seats) - Business Services Industries
GOLD STEVIE® WINNER:
DHL Express UAE, Dubai, United Arab Emirates: DHL Express UAE - Contact Center Team Excellence
SILVER STEVIE® WINNER:
Flosum, San Ramon, California, United States: Flosum Customer Success: The Engine of Customer Success for Salesforce DevSecOps
Contact Center of the Year (Up to 100 Seats) - Financial Services Industries
GOLD STEVIE® WINNER:
EFG Companies, Irving, Texas, United States: Staying Nimble
Toco Warranty, Los Angeles, California, United States: Train The Best To Be The Best
Contact Center of the Year (Up to 100 Seats) - Other Service Industries
GOLD STEVIE® WINNER:
BeneCard PBF, Mechanicsburg, Pennsylvania, United States: BeneCard PBF Call Center - Our Members Are Our Purpose
SILVER STEVIE® WINNER:
Apexus, Irving, Texas, United States: Apexus Contact Center - Apexus Answers
DHL Express, Guatemala, Guatemala, Guatemala: DHL Express Guatemala
Contact Center of the Year (Up to 100 Seats) - Technology Industries
GOLD STEVIE® WINNER:
OpenGov, San Francisco, California, United States: OpenGov Support Transitions to PODs
SILVER STEVIE® WINNER:
AWeber - Email Marketing, Chalfont, Pennsylvania, United States: Forever Creating Remarkable Experiences
Contentful, Denver, Colorado, United States: Contentful's Global Technical Support Center
OneCause, Carmel, Indiana, United States: OneCause Contact Center
PrimeRx, Uniondale, New York, United States: Customer Service & Contact Center Team at PrimeRx
BRONZE STEVIE® WINNER:
TransUnion, Chicago, Illinois, United States: IdentityForce Member Services Team
Customer Service Complaints Team of the Year - All Other Industries
GOLD STEVIE® WINNER:
DHL Express India Pvt. Ltd., Mumbai, Maharashtra, India: Contact Center of the Year (Over 100 Seats)
SILVER STEVIE® WINNER:
DHL Express Ecuador, Quito, Ecuador: Elevating the Customer Experience - JOURNEY TO THE NEXT LEVEL
DHL Express India Pvt. Ltd., Mumbai, Maharashtra, India: DHL Express India's Customer Service Complaints Team
VIZIO Inc., Irvine, California, United States: VIZIO's Executive Resolution Team - Complaints
BRONZE STEVIE® WINNER:
DHL Express Worldwide (BD) Pvt. Ltd., Dhaka, Bangladesh: DHL BD Customer Service Complaints Team
Customer Service Complaints Team of the Year - Financial Services Industries
GOLD STEVIE® WINNER:
Future Generali India Insurance Company Ltd., Mumbai, India: Redefining Complaint Management: A Journey from Challenges to Triumphs
BRONZE STEVIE® WINNER:
Odeabank A.S., Istanbul, Turkey: Customer Complaints Management
Customer Service Complaints Team of the Year - Technology Industries
GOLD STEVIE® WINNER:
IBM, Armonk, New York, United States: IBM Escalation Management Team leverages AI
Customer Service Management Team of the Year
GOLD STEVIE® WINNER:
Avetta, Lehi, Utah, United States: Avetta's Customer Service Management Team
SILVER STEVIE® WINNER:
Achievers, Toronto, Ontario, Canada: Achievers Customer Care Leadership 2023
Blackhawk Network, Pleasanton, California, United States: Disputes Team
Inspiro, Makati City, Philippines: Experience, First and Foremost
PREMIER Bankcard, Sioux Falls, South Dakota, United States: PREMIER Bankcard Customer Service Leadership
Support Services Group, Inc., Waco, Texas, United States: SSG Elevates Crate & Barrel Customer Care
Support Services Group, Inc., Waco, Texas, United States: The Michael Kors & SSG Success Story
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: UPMC Health Plan Management Team of the Year
Zywave, Milwaukee, Wisconsin, United States: Zywave's Customer Support Leadership created destination department
BRONZE STEVIE® WINNER:
ADP, Alpharetta, Georgia, United States: Leading with ownership
Honeylove, Los Angeles, California, United States: Honeylove
Southwest Airlines, Dallas, Texas, United States: One Team, All Heart
Support Services Group, Inc., Waco, Texas, United States: SSG & Advance Local Reach New Heights
Support Services Group, Inc., Waco, Texas, United States: The Altice Sales Team's Innovation in Action
Customer Service Team of the Year - Recovery Situation - All Other Industries
GOLD STEVIE® WINNER:
Avetta, Lehi, Utah, United States: Avetta's Customer Service Management Team
SILVER STEVIE® WINNER:
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Working AS ONE to deliver Great Service Recovery
BRONZE STEVIE® WINNER:
DHL Express Chile, Santiago, Chile: In the Face of Fraud: DHL Chile's Journey to Enhanced Customer Service
Product Madness, London, United Kingdom: The Product Madness Customer Support team
Customer Service Team of the Year - Recovery Situation - Business Services Industries
GOLD STEVIE® WINNER:
Stafford Communications Group, New Providence, New Jersey, United States: Stafford Communications Groups Customer Service Team
Customer Service Team of the Year - Recovery Situation - Financial Services Industries
GOLD STEVIE® WINNER:
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India - GIO Australia Credit Management
Customer Service Team of the Year - Recovery Situation - Other Service Industries
GOLD STEVIE® WINNER:
WNS (Holdings) Limited, Mumbai, India: WNS
BRONZE STEVIE® WINNER:
Loveholidays, London, United Kingdom: Loveholidays Customer Service Team
Unitedhealthcare Provider Service Operations, Minnetonka, Minnesota, United States: UHC Provider Service Operations Resolution & Prevention Center
Customer Service Team of the Year - Recovery Situation - Technology Industries
GOLD STEVIE® WINNER:
MediaRadar, Inc., New York, New York, United States: Churn Challenge
Customer Service Training Team of the Year - External - Other Service Industries
GOLD STEVIE® WINNER:
WNS (Holdings) Limited, Mumbai, India: WNS
Customer Service Training Team of the Year - External - Technology Industries
GOLD STEVIE® WINNER:
Automation Anywhere, San Jose, California, United States: Automation Anywhere: Training and Coaching a Support Team for the Future
BRONZE STEVIE® WINNER:
ClearGov, Maynard, Massachusetts, United States: ClearGov's Customer Service Training Team
Customer Service Training Team of the Year - Internal - All Other Industries
GOLD STEVIE® WINNER:
Alight Solutions, Lincolnshire, Illinois, United States: Alight's Retiree Learning & Development Team
Support Services Group, Inc., Waco, Texas, United States: SSG Training Team Doubles Headcount, Triples Sites
SILVER STEVIE® WINNER:
DHL Express Worldwide (BD) Pvt. Ltd., Dhaka, Bangladesh: DHL BD Customer Service training team
Support Services Group, Inc., Waco, Texas, United States: SSG Tailors Optimum Training
Support Services Group, Inc., Waco, Texas, United States: SSG Training Champions Disney Streaming's Global Growth
BRONZE STEVIE® WINNER:
Blackhawk Network, Pleasanton, California, United States: Blackhawk Network Customer Service Training Team
DHL Japan, Inc., Tokyo, Japan: Customer Service Reskilling ~Closer to the Customers~
Customer Service Training Team of the Year - Internal - Financial Services Industries
GOLD STEVIE® WINNER:
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India - GIO Az Commercial Training Team
BRONZE STEVIE® WINNER:
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India - GIO Australia Training Team
Banco do Brasil S.A., São Paulo, Brazil: New Information Portal - Employee training as a powerful tool to reinforce a customer-centric culture
Customer Service Training Team of the Year - Internal - Other Service Industries
GOLD STEVIE® WINNER:
Sodexo, Gaithersburg, Maryland, United States: Sodexo's Experiences Matter Customer Service Training
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: UPMC Health Plan Best Training Team of the year
BRONZE STEVIE® WINNER:
UPMC, Pittsburgh, Pennsylvania, United States: UPMC Scheduling Services Training Team of the Year
Customer Service Training Team of the Year - Internal - Technology Industries
GOLD STEVIE® WINNER:
CivicPlus, Manhattan, Kansas, United States: CivicPlus: Customer Service Training Team
BRONZE STEVIE® WINNER:
Avetta, Lehi, Utah, United States: Avetta's Customer Service Training Team
IBM, Poughkeepsie, New York, United States: IBM's Industry Recognized z/OS Diagnostics Training Course, PK101
Front-Line Customer Service Team of the Year - All Other Industries
GOLD STEVIE® WINNER:
DHL Express Worldwide (BD) Pvt. Ltd., Dhaka, Bangladesh: DHL BD Contact Center
SILVER STEVIE® WINNER:
Element Electronics, Winnsboro, South Carolina, United States: Element Electronics, LLC - Front-Line Customer Service Team
Planet, San Jose, California, United States: Planet Labs PBC
PowerSchool, Folsom, California, United States: PowerSchool: Putting Customers in the Middle of the Room
Support Services Group, Inc., Waco, Texas, United States: Support Services Group Redefines Frontline Excellence
Support Services Group, Inc., Waco, Texas, United States: Transforming Luxury Customer Care in Record Time
BRONZE STEVIE® WINNER:
DHL Express, Buenos Aires, Argentina: FL Customer Service Team of the year
VIZIO Inc., Irvine, California, United States: VIZIO Support's Digital Care Team
Front-Line Customer Service Team of the Year - Business Services Industries
GOLD STEVIE® WINNER:
Convoso, Woodland Hills, California, United States: Front-Line Customer Service Team of the Year
Front-Line Customer Service Team of the Year - Financial Services Industries
GOLD STEVIE® WINNER:
Allianz Global Assistance, Richmond, Virginia, United States: Allianz Partners Front-Line Customer Service Team
SILVER STEVIE® WINNER:
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India - GIO Australia Claims Contact Centre
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India - GIO US Life
Toco Warranty, Los Angeles, California, United States: Toco Warranty: The Front Line
Trupanion, Seattle, Washington, United States: A Customer Service Team That Truly Cares About Helping Pets
Western and Southern Financial Group, Cincinnati, Ohio, United States: The Client Relationship Center (CRC) Service Team
BRONZE STEVIE® WINNER:
Fortis, Novi, Michigan, United States: Customer Service Excellence: Fortis
Optima Tax Relief, LLC, Santa Ana, California, United States: Optima Tax Relief-Front-Line Customer Service
Tremendous, New York, New York, United States: Tremendous Front-Line Customer Service Team
Valley Bank, Morristown, New Jersey, United States: Valley Bank's Front-Line Customer Service Team
Front-Line Customer Service Team of the Year - Other Service Industries
GOLD STEVIE® WINNER:
RetireeFirst, Mount Laurel Township, New Jersey, United States: RetireeFirst's Advocates Support Over 275,000 Retirees Across All 50 States
SILVER STEVIE® WINNER:
Apexus, Irving, Texas, United States: Apexus Contact Center - Apexus Answers
Innovature BPO (Innovature Consulting Company Limited), Ho Chi Minh City, Vietnam: Innovature BPO's Front-Line Customer Service Team
Loveholidays, London, United Kingdom: Loveholidays Front-Line Customer Service Team
Quantum Health, Dublin, Ohio, United States: Quantum Health's Customer Service Team, Our Healthcare Warriors®
UPMC Health Plan Inc, Pittsburgh, Pennsylvania, United States: UPMC Health Plan Retail Innovation
BRONZE STEVIE® WINNER:
Voya Financial, Inc., New York, New York, United States: Benefitfocus Team
Front-Line Customer Service Team of the Year - Technology Industries - Computer Software
GOLD STEVIE® WINNER:
SoftPro, Raleigh, North Carolina, United States: SoftPro's Front-Line Customer Service Team
SILVER STEVIE® WINNER:
Achievers Solutions Inc., Toronto, Ontario, Canada: Achievers Customer Support Services CSS & Advanced Customer Services- ACS Team
Bright Market, LLC dba FastSpring, Santa Barbara, California, United States: FastSpring 2023 Customer Service & Call Center Awards Team
Datacore Software, Fort Lauderdale, Florida, United States: DataCore Technical Support Team
FEV Tutor, Woburn, Massachusetts, United States: FEV Tutor's Front-Line Customer Service Team
FloQast, Los Angeles, California, United States: FloQast
FluentStream, Denver, Colorado, United States: FluentStream
Heavy Construction Systems Specialists (HCSS), Sugar Land, Texas, United States: Heavy Construction Systems Specialists (HCSS)
Infrascale, Reston, Virginia, United States: Unmatched Customer Dedication by Infrascale Support
Jenzabar, Boston, Massachusetts, United States: Jenzabar's Implementation Team
Justworks, New York, New York, United States: Justworks Front-Line Customer Service Team
NAVEX, Lake Oswego, Oregon, United States: Talking the Talk: Pairing Innovation and Expertise to Put the Customer First
OpenGov, San Francisco, California, United States: OpenGov Support Transitions to PODs
Pushpay, Redmond, Washington, United States: Implementation - Speed to Value
Rimini Street, Las Vegas, Nevada, United States: Rimini Street's Global Technology Service Delivery team
smrtStudio Global, Inc., Middletown, Delaware, United States: smrtPhone Submission - Stevie Award
UserTesting, Mountain View, California, United States: Upholding Excellence: Navigating Success Through the Corporate Merger
Xray, Lisbon, Portugal: Xray Customer Support Team
ZenBusiness, Austin, Texas, United States: ZenBusiness' Front-Line Customer Service Team
BRONZE STEVIE® WINNER:
Autodesk Construction Support Team, San Francisco, California, United States: Our 4 Year+ Journey Combining Multiple Teams and Products
Cargas Systems, Lancaster, Pennsylvania, United States: Cargas Energy Support
Fivetran, Oakland, California, United States: Fivetran Achieves Cost and Time Savings While Maintaining 97% CSAT Score
HireVue, South Jordan, Utah, United States: HireVue Customer Support does it again!
Intuit, Toronto, Ontario, Canada: QuickBooks Small Business Migration Team
Omnisend, Vilnius, Lithuania: Omnisend Support Team - Customer Centricity At It's Best
TradePending, Carrboro, North Carolina, United States: A Transformational Year for TradePending Support
CUSTOMER SERVICE & CONTACT CENTER ACHIEVEMENT CATEGORIES
Achievement in Customer Experience – Computer Software
GOLD STEVIE® WINNER:
OpenGov, San Francisco, California, United States: OpenGov Support Transitions to PODs
SILVER STEVIE® WINNER:
Avetta, Lehi, Utah, United States: The Avetta Support Center
CleverTap, Mountain View, California, United States: CleverTap's Customer Experience Revolution: Becoming a Strategic Partner in the Customer Journey
Docupace, Coppell, Texas, United States: Breakthroughs in Customer Experience
Intuit, Toronto, Ontario, Canada: French QuickBooks Payments Canada
Justworks, New York, New York, United States: Justworks
PowerSchool, Folsom, California, United States: PowerSchool: Focusing on the Customer Journey
Tata Consultancy Services (TCS), Edison, New Jersey, United States: TCS MasterCraft? Connected Intelligence Platform (CIP)
BRONZE STEVIE® WINNER:
Afiniti, Washington, District of Columbia, United States: Digital Integration of Afiniti AI and LivePerson Conversational Cloud
Skimmer, Austin, Texas, United States: Right Time, Right Place, Right Friendly Face
Achievement in Customer Experience – Financial Services
GOLD STEVIE® WINNER:
St. James's Place, Cirencester. Gloucestershire, United Kingdom: SJP – Giving clients the confidence to create the futures they want
SILVER STEVIE® WINNER:
eMoney Advisor, Radnor, Pennsylvania, United States: eMoney's Client Support Team
BRONZE STEVIE® WINNER:
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India GIO - Compliance Support Services?
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India GIO - North America Premium Audit Team
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India GIO Control Expert India Team for Allianz
Bank of America, Charlotte, North Carolina, United States: Client Retention Program
iTrustCapital, Calabasas, California, United States: iTrustCapital
NICE, Hoboken, New Jersey, United States: MoneyGram revolutionizes their transactional sites
United Wholesale Mortgage, Pontiac, Michigan, United States: United Wholesale Mortgage - Memory Maker
Achievement in Customer Experience – All Other Industries GOLD STEVIE® WINNER:
Capital Rx, New York, New York, United States: Capital Rx's Customer Experience Innovations
SILVER STEVIE® WINNER:
Crunchyroll, San Francisco, California, United States: Crunchyroll's Elite Customer Service Team
DHL Express Chile, Santiago, Chile: Mitigating Repeat Calls DHL Chile's 'One Stop Solution' Project
Element Electronics, Winnsboro, South Carolina, United States: Element Electronics, LLC
Equipment Depot, Inc., Houston, Texas, United States: Equipment Depot, Inc.
First Advantage, Atlanta, Georgia, United States: First Advantage Customer Service Transformation: Investing in People and Technology
Sunrun, San Francisco, California, United States: NPS Achievement: Sunrun's Customer-Obsessed Approach Shines
Turo, Phoenix, Arizona, United States: Turo is Customer Obsessed
BRONZE STEVIE® WINNER:
Accurate Background, Irvine, California, United States: Project Kairos-Customer Experience Magic-Accurate Background
Cinch Home Services, Boca Raton, Florida, United States: Cinch Home Services Pilots White Glove Program for CX Optimizations
CivicPlus, Manhattan, Kansas, United States: CivicPlus
DHL Express, Beirut, Lebanon: AS ONE for Customer Satisfaction
Freedom Solar Power, Austin, Texas, United States: Customer Service
Misli.com, Istanbul, Turkey: Customer Experience Project
Oi SA, Rio de Janeiro, Brazil: DialMyApp digital experience
Optum, Eden Prairie, Minnesota, United States: Customer Experience Improvements: Optum Financial No Wrong Number
Achievement in Customer Service Automation
GOLD STEVIE® WINNER:
Automation Anywhere, San Jose, California, United States: Automation Anywhere
SILVER STEVIE® WINNER:
Avetta, Lehi, Utah, United States: The Avetta Support Center
Duda, Louisville, Colorado, United States: Duda Leads the Way in Automating Customer Service
IntelePeer, Dania Beach, Florida, United States: The Future of Customer Service Through the Eyes of IntelePeer
Justworks, New York, New York, United States: Justworks
Loveholidays, London, United Kingdom: How harnessing AI is growing our business
Product Madness, London, United Kingdom: Product Madness
SAP, Lake Mary, Florida, United States: Support Assistant and ISE
BRONZE STEVIE® WINNER:
Allianz Turkey, Istanbul, Turkey: Integrated Customer Care Automations
DHL Express (Canada) Ltd, Brampton, Ontario, Canada: DHL Express Canada - Customer Centric IVR Re-design
HGS, Lisle, Illinois, United States: HGS (Hinduja Global Solutions)
Meridian Health, Detroit, Michigan, United States: Revolutionizing Customer Engagement with Self-Service and IVR Technology
VIZIO Inc., Irvine, California, United States: Danny Boyle BRINGG
Vodafone, Istanbul, Maslak, Turkey: Vodafone's Customer Incident Categorization AI
Achievement in the Use of Data & Analytics in Customer Service
GOLD STEVIE® WINNER:
Cisco Systems, San Jose, California, United States: Cisco's TRON Framework: Revolutionizing Customer Excellence through Predictive Analytics
SILVER STEVIE® WINNER:
CarrefourSA, Istanbul, Turkey: CarrefourSA ProAct Insight: CX Trackers Project
Fareportal Inc., New York, New York, United States: Hotel Recommender Model
IBM, Armonk, New York, United States: Devices@IBM: Innovating Operations and Empowering Efficiency
Innovature BPO (Innovature Consulting Company Limited), Ho Chi Minh City, Vietnam: Innovature BPO's Use of Data & Analytics
Inspiro, Makati City, Philippines: Inspiro
QNB Finansbank, Istanbul, Turkey: Q Digital Assistant
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: UPMC Health Plan
BRONZE STEVIE® WINNER:
Blackhawk Network, Pleasanton, California, United States: Business Solutions Team - CS Data & Analytics Strategies
DHL Express Colombia LTDA, Bogotá, Colombia: Quality - As one!
Docupace, Coppell, Texas, United States: Enhancing Transparency through Customer Service
VakıfBank, Istanbul, Turkey: VARS (VAKIFBANK RISK SOLUTION)
Award for Innovation in Customer Service - All Other Industries
GOLD STEVIE® WINNER:
Shell International Aviation, Makati, Philippines: Avelia: One of the world's first blockchain powered book-and-claim solutions for scaling sustainable aviation fuel (SAF)
SILVER STEVIE® WINNER:
Misli.com, Istanbul, Turkey: Customer Experience Project
Upstream Works, Woodbridge, Ontario, Canada: Upstream Works - Agent Now
BRONZE STEVIE® WINNER:
DHL Express, Santiago, Chile: DHL Chile - Customer Services in finance Chile, overcoming impacts and moving
Enerjisa, Istanbul, Turkey: Refactoring Project of Enerjisa Mobile Application
Kustomer, New York, New York, United States: Kutomer: Smart and Simple: An All-in-One Connected Service Platform
Liveops Inc., Scottsdale, Arizona, United States: Liveops Agent Experience: Leaning into AI and Innovative Strategies
MONAT Global Corp, Doral, Florida, United States: Innovation in a Virtual World
VIZIO Inc., Irvine, California, United States: The Perfect Employee Makes Auto-Summarization A Reality
Your Health Idaho, Boise, Idaho, United States: A Watershed Moment Leads to Better Service to Idahoans
Award for Innovation in Customer Service - Computer Industries
GOLD STEVIE® WINNER:
HPE, San Jose, California, United States: Aruba Support Portal (soon-to-be: HPE Networking Support Portal)
SILVER STEVIE® WINNER:
Duda, Louisville, Colorado, United States: Duda Leads the Way in Customer Service Innovation
NetApp, Inc., Sunnyvale, California, United States: NetApp Digital Support Experience – API innovation
BRONZE STEVIE® WINNER:
HGS, Lisle, Illinois, United States: HGS Agent X
Splunk, San Francisco, California, United States: Splunk Lantern's innovative approach to customer success
Award for Innovation in Customer Service - Financial Services Industries
GOLD STEVIE® WINNER:
Banco do Brasil S.A. - São Paulo - São Paulo - Brazil, São Paulo, Brazil: BB's Customer Service team (SAC BB)
SILVER STEVIE® WINNER:
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India - GIO Australia
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India' GIO Entertainment Insurance Support
United Wholesale Mortgage, Pontiac, Michigan, United States: United Wholesale Mortgage - BOLT
BRONZE STEVIE® WINNER:
Itaú Unibanco, São Paulo, Brazil: Transforming Calls into Digital Experiences: Itaú's Journey with DialMyApp
QNB Finansbank, Istanbul, Turkey: Winning Customer of The Month (WCM)
Award for Innovation in Customer Service - Other Service Industries
GOLD STEVIE® WINNER:
Samsung Electronics America, Ridgefield Park, New Jersey, United States: Supporting Consumers
SILVER STEVIE® WINNER:
DHL Express, Doha, Qatar: Empowering Customer Service Excellence: Harnessing Innovation and Technology
Koç Holding Chippin, Istanbul, Turkey: CHIPPIN'S Innovation in Customer Service
SMS Using AI Language Translation Technology
SESTEK, Istanbul, Turkey: Immigration Office Empowers Multilingual Call Center with Conversational IVR
BRONZE STEVIE® WINNER:
Cinch Home Services, Boca Raton, Florida, United States: Cinch Home Services Launches Decision Desk Initiative to Increase Customer Satisfaction
Award for Innovation in Customer Service - Telecommunications Industries
GOLD STEVIE® WINNER:
Bandwidth Inc., Raleigh, North Carolina, United States: Supporting the most demanding hyperscalers with continuous innovation
Best Customer Engagement Initiative
GOLD STEVIE® WINNER:
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India - GIO Animal Health Claims
SILVER STEVIE® WINNER:
Blackhawk Network, Pleasanton, California, United States: Disputes Team Implementations
CleverTap, Mountain View, California, United States: Holistic Approach to Customer Engagement, from Onboarding, Support to Success.
Guidebook, Inc., San Francisco, California, United States: Guide Workshops: The One-Hour Gamechanger
Intuit, Toronto, Ontario, Canada: Adopt A Small Business
MetTel, New York, New York, United States: Customer Assurance Program (CAP)
Workbooks, Reading, United Kingdom: Workbooks: Putting the 'R' in CRM
BRONZE STEVIE® WINNER:
BlueCat Networks Inc, Toronto, Ontario, Canada: BlueCat's Architecture Review
Ellucian, Reston, Virginia, United States: Ellucian's EllumiNation and EnlightenED Progams
Intuit, Toronto, Ontario, Canada: Visual Learning Hub in English and French
Best Customer Feedback Strategy
GOLD STEVIE® WINNER:
Future Generali India Insurance Company Ltd., Mumbai, India: Tuning into Excellence: The Artistry of Our Customer Feedback Strategy
SILVER STEVIE® WINNER:
ActiveCampaign, Chicago, Illinois, United States: A Transformative Journey From Customer Support To Customer Experience
Akamai, Cambridge, Massachusetts, United States: Akamai
athenahealth, Watertown, Massachusetts, United States: athenahealth's Customer Feedback Strategy: The Voice of the Customer Program
Bank of America, Charlotte, North Carolina, United States: Client Listening
DHL Express Worldwide (BD) Pvt. Ltd., Dhaka, Bangladesh: DHL BD Customer Feedback Strategy
BRONZE STEVIE® WINNER:
Canva, Surry Hills, New South Wales, Australia: Canva, Close The Loop
United Development Company, Doha, Qatar: United Development Company's Customer Feedback Strategy
Best Customer Satisfaction Strategy
GOLD STEVIE® WINNER:
Samsung Electronics America, Ridgefield Park, New Jersey, United States: Samsung Beyond Boundaries
SILVER STEVIE® WINNER:
CarrefourSA, Istanbul, Turkey: CarrefourSA ProAct Insight: CX Trackers Project
CivicPlus, Manhattan, Kansas, United States: CivicPlus
Crunchyroll, San Francisco, California, United States: Crunchyroll's Elite Customer Service Team
Front, San Francisco, California, United States: Front Support: setting new standards for customer satisfaction
Intuit, Toronto, Ontario, Canada: ProTax Launch
Intuit, Toronto, Ontario, Canada: QB Time Canada in Country Support
KT Corp, Seoul, South Korea: Kt's 'Connecting Hearts through a Smile' – Emotional Interaction between Customer and Consultant
Misli.com, Istanbul, Turkey: Customer Experience Project
Talkmobile, Newbury, Berkshire, United Kingdom: Project He-man
BRONZE STEVIE® WINNER:
Broadvoice, Northridge, California, United States: Broadvoice simplifies communications
DreamHost, Brea, California, United States: DreamHost Technical Support Strategic Initiatives
FloQast, Los Angeles, California, United States: FloQast
IBM, Armonk, New York, United States: Elevating Business Partner Experience
iWave, Charlottetown, Canada: iWave: Best Customer Satisfaction Strategy
Kobie, St. Petersburg, Florida, United States: The strategy behind Kobie's loyalty-centric Call Center success
Levitate, Raleigh, North Carolina, United States: Levitate - The Client Happiness Platform
United Development Company, Doha, Qatar: United Development Company's Best Customer Satisfaction Strategy
VakıfBank, Istanbul, Turkey: Ödeme Iste (Payment Request)
Best Return on Customer Service Investment
GOLD STEVIE® WINNER:
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: UPMC Health Plan
BRONZE STEVIE® WINNER:
DreamHost, Brea, California, United States: DreamHost Technical Support Wait Time Zero Strategy and Increased First-Contact Resolutions
IBM, Armonk, New York, United States: OSOL Reinvented: investing in simplicity, scalability, and better experience for its users
Best Use of Customer Insight
GOLD STEVIE® WINNER:
Optum, Eden Prairie, Minnesota, United States: AARP Benefit Coverage Virtual Agent and Gym Membership Expansion: Leveraging Customer Insight
Yapi Kredi, Istanbul, Turkey: Yapi Kredi Beyond Experience
SILVER STEVIE® WINNER:
Firmex, Toronto, Ontario, Canada: Ensuring Every Client's Voice is Heard
Gryphon.ai, Boston, Massachusetts, United States: Gryph for Sentiment Analysis
Intuit, Toronto, Ontario, Canada: Refund Process Improvement
LegalShield, Ada, Oklahoma, United States: Matt Layton, Senior Vice President of Business and Analytics
QNB Finansbank, Istanbul, Turkey: Q Digital Assistant
BRONZE STEVIE® WINNER:
Arch RoamRight, Hunt Valley, Maryland, United States: Arch RoamRight's Brainstorm Program
Honeylove, Los Angeles, California, United States: Honeylove
Jaipur Living, Acworth, Georgia, United States: Jaipur Living- Best Use of Customer Insight
Papara, Istanbul, Turkey: Papara
Best Use of Technology in Customer Service - All Other Industries
GOLD STEVIE® WINNER:
Inspiro, Makati City, Philippines: Inspiro
SILVER STEVIE® WINNER:
Cochlear, Lone Tree, Colorado, United States: Cochlear adds vision to support hearing impaired service calls
GlowTouch, Louisville, Kentucky, United States: GlowTouch: Best Use of Generative AI Technology
Hinduja Global Solutions, Bengaluru, India: Deploying Robotics to Enhance Customer Experience for a Financial Products and Services Provider
Shell International Aviation, Makati, Philippines: Avelia: One of the world's first blockchain-powered book-and-claim solutions for scaling Sustainable Aviation Fuel (SAF)
TELUS Smart Security & Automation, Vancouver, British Columbia, Canada: TELUS Alarm Automation & Offload Program
BRONZE STEVIE® WINNER:
ADP, Alpharetta, Georgia, United States: Client and employee support tools that make their HR experience easier and saves time
Air India, Ernakulam, Kerala, India: AI.g, Air India's innovative AI Agent
CarrefourSA, Istanbul, Turkey: CarrefourSA ProAct Insight: CX Trackers Project
Con Edison, New York, New York, United States: Con Edison Credit Card in The Field Project
CAI, Allentown, Pennsylvania, United States: CAI
VIZIO Inc., Irvine, California, United States: Auto-Summarization of Customer Notes
Best Use of Technology in Customer Service - Computer Industries
GOLD STEVIE® WINNER:
Accela, San Ramon, California, United States: How Accela Scaled Customer Support and Self-Service Outcomes with SearchUnify
SILVER STEVIE® WINNER:
CivicPlus, Manhattan, Kansas, United States: CivicPlus
OpenGov, San Francisco, California, United States: OpenGov Support Implements Salesforce Service Cloud
BRONZE STEVIE® WINNER:
Akamai, Cambridge, Massachusetts, United States: Managing Abuse and Improving Customer Experience Through Trust & Safety
Canva, Surry Hills, New South Wales, Australia: Canva Assist
HP, Inc., Boise, Idaho, United States: Reducing Customer Downtime: New Most Expensive Parts Video Series
Best Use of Technology in Customer Service - Financial Services Industries
GOLD STEVIE® WINNER:
ICICI Lombard General Insurance Company Limited, Mumbai, Maharashtra, India: Revolutionizing Customer Experience through Cutting-Edge Digital Solutions
SILVER STEVIE® WINNER:
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India - GIO Allianz UK Mid-Market Team
Optima Tax Relief, LLC, Santa Ana, California, United States: Optima Tax Relief-Use of Technology
QNB Finansbank, Istanbul, Turkey: Q Digital Assistant
BRONZE STEVIE® WINNER:
Tata Consultancy Services (TCS), Edison, New Jersey, United States: TCS Customer Intelligence & Insights?
TEB, Istanbul, Turkey: A New Generation Center of Excellence
Best Use of Technology in Customer Service - Other Service Industries
GOLD STEVIE® WINNER:
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: UPMC Health Plan
SILVER STEVIE® WINNER:
Capital Rx, New York, New York, United States: Capital Rx's Customer Service Innovations
itel, Vieux Fort, Saint Lucia: itel's All-in-One Performance Management and Learning System
Justworks, New York, New York, United States: Justworks
Loveholidays, London, United Kingdom: How harnessing AI is growing our business
National Spine & Pain Centers / TouchPoint One, Indianapolis, Indiana, United States: The NSPC & Acuity Partnership
JK Moving, Sterling, Virginia, United States: JK Moving
BRONZE STEVIE® WINNER:
Cotiviti Inc., Atlanta, Georgia, United States: Innovation Unleashed: Elevating Customer Service Through Cutting-Edge Technology at Cotiviti
PowerSchool Group LLC, Folsom, California, United States: PowerSchool: Improving Customer Experience with Innovative Technology Solutions
SESTEK, Istanbul, Turkey: E-commerce company Hepsiburada Increased Agent Efficiency at Call Center
Best Use of Technology in Customer Service - Telecommunications Industries
GOLD STEVIE® WINNER:
KT Corp, Seoul, South Korea: Kt's AI Call Mapping Solution for Higher Sales Rate of KT Customer Contact Center
BRONZE STEVIE® WINNER:
Frontier Communications, Dallas, Texas, United States: Frontier
Customer Service Employer of the Year
GOLD STEVIE® WINNER:
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Employer of Choice
SILVER STEVIE® WINNER:
Alorica, Irvine, California, United States: Alorica: Empowering Employees From Day 1
Golden Hour, Spring, Texas, United States: Golden Hour
itel, Vieux Fort, Saint Lucia: itel
Percepta, Allen Park, Michigan, United States: Percepta
Shell International Aviation, Makati, Philippines: Shell International Aviation
Unitedhealthcare Provider Service Operations, Minnetonka, Minnesota, United States: UHC Provider Service Operations - We Are The Difference
BRONZE STEVIE® WINNER:
Support Services Group, Inc., Waco, Texas, United States: Support Services Group
Triton Canada Inc., Toronto, Ontario, Canada: Triton Canada
Customer Service Training or Coaching Program of the Year - All Other Industries
GOLD STEVIE® WINNER:
Alight Solutions, Lincolnshire, Illinois, United States: Alight's Retiree Solutions New Agent Training Program
SILVER STEVIE® WINNER:
DHL Express Worldwide (BD) Pvt. Ltd., Dhaka, Bangladesh: DHL BD Customer Service Training or Coaching Program
Liveops Inc., Scottsdale, Arizona, United States: Liveops Learning & Development Team's Innovative Optimization
BRONZE STEVIE® WINNER:
Blackhawk Network, Pleasanton, California, United States: iGrow Program revamp
DHL Express (Canada) Ltd, Brampton, Ontario, Canada: DHL Express Canada - Opportunity 4All
Inspiro, Makati City, Philippines: Simulate by Inspiro
Customer Service Training or Coaching Program of the Year - Business Services Industries
GOLD STEVIE® WINNER:
DBS Bank Ltd, Singapore, Singapore, Singapore: Making Customer Centre Great Again!
SILVER STEVIE® WINNER:
Toco Warranty, Los Angeles, California, United States: Train to Scale!
BRONZE STEVIE® WINNER:
iQor, Fort Lauderdale, Florida, United States: iLead iQor's Global Career Coaching & Mentorship Program
Customer Service Training or Coaching Program of the Year - Other Service Industries
GOLD STEVIE® WINNER:
DHL Express Panamá, Panama: AID Coaching program for CS Panamá
Customer Service Training or Coaching Program of the Year - Technology Industries
GOLD STEVIE® WINNER:
IBM, Armonk, New York, United States: Digital Incubator Program
BRONZE STEVIE® WINNER:
HireVue, South Jordan, Utah, United States: HireVue Trains to Scale
e-Commerce Customer Service Award - All Other Industries
GOLD STEVIE® WINNER:
Desiderate PTY LTD Thirroul NSW, Thirroul, New South Wales, Australia: Building customer connection online: Desiderate
e-Commerce Customer Service Award - Other Service Industries
GOLD STEVIE® WINNER:
Teleperformance, Gurugram, Haryana, India: Teleperformance - Wish E-commerce Case Study on Transforming CX
Remote Customer Service Innovation of the Year
GOLD STEVIE® WINNER:
Docupace, Coppell, Texas, United States: Going the extra mile: Docupace's PreciseFP
CUSTOMER SERVICE DEPARTMENT CATEGORIES
All nominated customer service departments that were chosen as Stevie Finalists were also included in voting for the People's Choice Stevie Awards for Favorite Customer Service. Close to 40,000 votes were cast. People's choice winners in 2024 include:
- Airlines & Transportation: Turo, Phoenix, Arizona, USA
- All Other Industries: Showdown Displays, Brooklyn Center, Minnesota, USA
- Computer Hardware & Services: IBM, Los Gatos, California, USA
- Financial Services: PREMIER Bankcard, Sioux Falls, South Dakota, USA
- Healthcare & Pharmaceuticals: Apexus, Irving, Texas, USA
- Public Services & Education: Home Development Mutual Fund (Pag-IBIG Fund), Makati City, Philippines
- Retail: Honeylove, Los Angeles, California, USA
- Software – 100 or More Employees: Heavy Construction Systems Specialists (HCSS), Sugar Land, Texas, USA
- Software – Up to 100 Employees: OpenGov, San Francisco, California, USA
- Telecommunications: AireSpring, Clearwater, Florida, USA
Customer Service Department of the Year - Airlines, Distribution & Transportation
GOLD STEVIE® WINNER:
DHL Express Worldwide (BD) Pvt. Ltd., Dhaka, Bangladesh: DHL Express Worldwide (BD) Pvt. Ltd., Bangladesh
SILVER STEVIE® WINNER:
DHL Express, Manila, Philippines: Driven by Service, Powered by Care: Elevating Customer Experiences in DHL Express Philippines
DHL Express Vietnam, Ho Chi Minh City, Vietnam: The Power of One
DHL Keells (Pvt) Ltd. Sri Lanka, Colombo, Sri Lanka: DHL Express' Customer Service Department
Turo, Phoenix, Arizona, United States: Turo Customer Service Department
BRONZE STEVIE® WINNER:
DHL Express, Kuwait: DHL Express' Customer Service Department
DHL Express, San Pedro Sula, Honduras: HONDURAS, AS ONE – TEAM SERVICE
DHL Uruguay, Montevideo, Uruguay: DHL Uruguay
Zonar, Seattle, Washington, United States: Zonar's "Win as One" Mentality Embodies Excellence in Customer Service
Customer Service Department of the Year - All Other Industries
GOLD STEVIE® WINNER:
Fox World Travel, Oshkosh, Wisconsin, United States: Premiere TMC in Total Client Experience
SILVER STEVIE® WINNER:
Crunchyroll, San Francisco, California, United States: Crunchyroll's Elite Customer Service Team
BRONZE STEVIE® WINNER:
Copyright Clearance Center, Danvers, Massachusetts, United States: Copyright Clearance Center's Customer Service Department
Deako Lighting, Seattle, Washington, United States: Deako Inc.
DHL Express, Buenos Aires, Argentina: Ar Customer Service Departament of the Year 2023
DirectEmployers Association, Indianapolis, Indiana, United States: DirectEmployers Association Customer Service Department
Element Electronics, Winnsboro, South Carolina, United States: Element Electronics, LLC - Customer Service Department
Showdown Displays, Brooklyn Center, Minnesota, United States: WOW Starts With You!
Customer Service Department of the Year – Computer Hardware
GOLD STEVIE® WINNER:
Unitrends, Burlington, Massachusetts, United States: Unitrends
Customer Service Department of the Year – Computer Services
GOLD STEVIE® WINNER:
Akamai, Cambridge, Massachusetts, United States: Akamai Compute Support
SILVER STEVIE® WINNER:
Firmex, Toronto, Ontario, Canada: Supporting Satisfied Customers
IBM, Armonk, New York, United States: IBM Multi-Vendor Systems Remote Technical Support
BRONZE STEVIE® WINNER:
Demandbase, San Francisco, California, United States: Demandbase
Customer Service Department of the Year – Computer Software - 100 or More Employees
GOLD STEVIE® WINNER:
Sprout Social, Chicago, Illinois, United States: Sprout Social Customer Support
SILVER STEVIE® WINNER:
Achievers, Toronto, Ontario, Canada: Achievers Customer Success Award Nomination
Alida, Toronto, Ontario, Canada: Alida
Automation Anywhere, San Jose, California, United States: Automation Anywhere
Avetta, Lehi, Utah, United States: The Avetta Support Center
CivicPlus, Manhattan, Kansas, United States: CivicPlus: Customer Service Department
DAT Freight & Analytics, Denver, Colorado, United States: DAT Freight & Analytics
Fleetio, Birmingham, Alabama, United States: Customer Care + Adaptability = Fleetio's Recipe for Quality Support
FormAssembly, Bloomington, Indiana, United States: FormAssembly's Customer Service Department
Front, San Francisco, California, United States: Front Support - raising the bar for customer service!
Heavy Construction Systems Specialists (HCSS), Sugar Land, Texas, United States: Heavy Construction Systems Specialists (HCSS)
Muck Rack, Miami, Florida, United States: Muck Rack
OneCause, Carmel, Indiana, United States: OneCause Customer Service Team
ShipHero, Garnerville, New York, United States: ShipHero's Outstanding Customer Support Team
Zywave, Milwaukee, Wisconsin, United States: Zywave's Customer Support Department
BRONZE STEVIE® WINNER:
aytm, Mount Laurel, New Jersey, United States: aytm's Customer Service Department
Constant Contact, Waltham, Massachusetts, United States: Constantly Going Above & Beyond
Daxko, Birmingham, Alabama, United States: Daxko Customer Service Department
FloQast, Los Angeles, California, United States: FloQast
GoCo io, Houston, Texas, United States: GoCo's Industry-Leading Customer Service Department & Training Specialists
IntelliShift, Commack, New York, United States: IntelliShift
ION, Uniondale, New York, United States: TransformatION: ION Client Services' Commitment to Customer Success
Nasdaq Governance Solutions, New York, New York, United States: Nasdaq Governance Solutions Customer Service Team
Own Company, Englewood Cliffs, New Jersey, United States: Delighting customers through reduction of joyless work and increase of self service
QSR Automations, Louisville, Kentucky, United States: QSR Automations | Raising the Bar for Customer Service
Quantum Workplace, Omaha, Nebraska, United States: Quantum Workplace: A Reliable Partner to HR
Raken, Carlsbad, California, United States: Raken's Customer Service Department
Seismic, San Diego, California, United States: Seismic Customer Service Department
Syncron, Stockholm, Sweden: Syncron Support – Transforming support for a successful merger
UserTesting, Mountain View, California, United States: Shaping the Future of Support: Creating a Unified Voice Post Merger of UserTesting & UserZoom
Customer Service Department of the Year – Computer Software - Up to 100 Employees
GOLD STEVIE® WINNER:
Firmex, Toronto, Ontario, Canada: Supporting Satisfied Customers
SILVER STEVIE® WINNER:
Agilence, Mt. Laurel, New Jersey, United States: Agilence Customer Service Department
AWeber - Email Marketing, Chalfont, Pennsylvania, United States: AWeber's Customer Solutions team
Guidebook, Inc., San Francisco, California, United States: Customer Success at Guidebook: Happy Employees, Happier Customers
Lawmatics, San Diego, California, United States: Lawmatics Success Team
OpenGov, San Francisco, California, United States: OpenGov Support Transitions to PODs
Rocket Matter, Boca Raton, Florida, United States: Gold Standard Customer Service
Trapeze Group - Mobility, Planning and Scheduling, Toronto, Ontario, Canada: Trapeze Mobility's Customer Service Department
BRONZE STEVIE® WINNER:
Alloy Software, Bloomfield, New Jersey, United States: Alloy Software Customer Service Excellence
Brainier Solutions, Edina, Minnesota, United States: Brainier Solutions
ClickBid LLC, Norton Shores, Michigan, United States: ClickBid LLC
DATABASICS, Reston, Virginia, United States: Beyond the BASICS
Lawmatics, San Diego, California, United States: Lawmatics Transforms Law Firm Operations with Bespoke Success Models
Output, Los Angeles, California, United States: Putting music back in our customers hands.
PeopleKeep, Salt Lake City, Utah, United States: PeopleKeep
Xray, Lisbon, Portugal: Xray Customer Support Team
Customer Service Department of the Year - Consumer Products & Services
GOLD STEVIE® WINNER:
Cymbiotika, San Diego, California, United States: Cymbiotika's Customer Service Department
Customer Service Department of the Year - Financial Services - 100 or More Employees
GOLD STEVIE® WINNER:
PREMIER Bankcard, Sioux Falls, South Dakota, United States: PREMIER Bankcard Customer Service Department
SILVER STEVIE® WINNER:
Datasite, Minneapolis, Minnesota, United States: Datasite Assist
Geidea, Riyadh, Saudi Arabia: Customer-Focused Transformation and Accomplishments of Geidea
Optima Tax Relief, LLC, Santa Ana, California, United States: Optima Tax Relief
BRONZE STEVIE® WINNER:
Allianz Global Assistance, Richmond, Virginia, United States: Allianz Partners Customer Service Department of the Year
Banco do Brasil S.A., São Paulo, Brazil: #Encantei – Striving to delight clients as part of SAC BB's DNA
Cathay Life Insurance Company, Taipei City, Taiwan: Cathay Life Insurance's Customer Service Department
GTE Financial, Tampa, Florida, United States: GTE Financial Member Care Department
InvoiceCloud, Boston, Massachusetts, United States: InvoiceCloud, Customer Service Department
Customer Service Department of the Year - Financial Services - Up to 100 Employees
GOLD STEVIE® WINNER:
Squaremouth, St. Petersburg, Florida, United States: Squaremouth
SILVER STEVIE® WINNER:
Toco Warranty, Los Angeles, California, United States: Toco Leads The Way!
Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries
GOLD STEVIE® WINNER:
Abbott Technical Organization, Yorkville, Illinois, United States: Putting Our Customers at the Center of Everything We Do
SILVER STEVIE® WINNER:
Apexus, Irving, Texas, United States: Apexus Contact Center - Apexus Answers
Capital Rx, New York, New York, United States: Capital Rx
Community Health Choice, Houston, Texas, United States: Community Health Choice Outstanding Customer Service Team
SCAN Health Plan, Long Beach, California, United States: Member Services of SCAN Health Plan
BRONZE STEVIE® WINNER:
Clearwave Corporation, Atlanta, Georgia, United States: clearwaveCARE
ContactPoint360, Toronto, Ontario, Canada: ContactPoint 360's Customer Service Department
Health Advocate, Plymouth Meeting, Pennsylvania, United States: Health Advocate's Customer Service Department
MAXPRO Fitness, rochester, Michigan, United States: MAXPRO's Service Excellence: Where Every Interaction Counts
RxBenefits, Birmingham, Alabama, United States: RxBenefits' Client Services team
Customer Service Department of the Year - Leisure & Tourism
GOLD STEVIE® WINNER:
Dr. Phillips Center, Orlando, Florida, United States: Dr. Phillips Center for the Performing Arts
BRONZE STEVIE® WINNER:
CruiseDirect, Morristown, New Jersey, United States: CruiseDirect's Customer Service Department
Loveholidays, London, United Kingdom: Loveholidays Customer Service Department
Customer Service Department of the Year - Public Services & Education
GOLD STEVIE® WINNER:
Curriculum Associates, Billerica, Massachusetts, United States: Curriculum Associates Customer Service Department
SILVER STEVIE® WINNER:
FEV Tutor, Woburn, Massachusetts, United States: FEV Tutor's Customer Service Department
Home Development Mutual Fund (Pag-IBIG Fund), Makati City, Philippines: Elevating the Customer Service Experience of 16 million Filipino Workers: The Pag-IBIG Fund Member Relations Department
Simple Syllabus, Tampa, Florida, United States: Simple Syllabus Customer Service Department
WebCE, Dallas, Texas, United States: WebCE Support Services Team
BRONZE STEVIE® WINNER:
Modern Campus, Camarillo, California, United States: Modern Campus: Customer Service Department of the Year - Public Services & Education?
Customer Service Department of the Year - Retail
GOLD STEVIE® WINNER:
CarrefourSA, Istanbul, Turkey: CarrefourSA
BRONZE STEVIE® WINNER:
Amazon Turkey Retail Services, Istanbul, Turkey: Amazon Türkiye
Honeylove, Los Angeles, California, United States: Honeylove
Customer Service Department of the Year - Telecommunications
GOLD STEVIE® WINNER:
Talkmobile, Newbury, Berkshire, United Kingdom: Talkmobile Best Customer Service Department
SILVER STEVIE® WINNER:
Bandwidth Inc., Raleigh, North Carolina, United States: Unbeatable Support Powered by Real Humans
Nitel, Chicago, Illinois, United States: Customer Success Expanded and Results Speak for Themselves
BRONZE STEVIE® WINNER:
AireSpring, Clearwater, Florida, United States: Elevating the Customer Experience
CUSTOMER SERVICE SUCCESS CATEGORIES
Customer Service Success - All Other Industries
GOLD STEVIE® WINNER:
Element Electronics, Winnsboro, South Carolina, United States: Element Electronics, LLC
BRONZE STEVIE® WINNER:
British Columbia Lottery Corporation, Kamloops, British Columbia, Canada: BCLC Customer Support Centre Success
Customer Service Success - Business Service Industries
GOLD STEVIE® WINNER:
BrightMove, Saint Augustine, Florida, United States: Our #1 Goal Is To Build Software Our Customers Love To Use
BRONZE STEVIE® WINNER:
Learning Pool, Londonderry, United Kingdom: Recognizing customer service excellence at Learning Pool
Web Design & Stuff by Pip, London, United Kingdom: Web Design & Stuff
Customer Service Success - Financial Service Industries
GOLD STEVIE® WINNER:
EFG Companies, Irving, Texas, United States: Quality Service Drives Market Expansion
BRONZE STEVIE® WINNER:
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India GIO – Allianz Insurance Singapore? Engagement
SignaPay Medical, Oakbrook Terrace, Illinois, United States: SignaPay Medical - Brining better payment options to the medical community.
St. James's Place, Cirencester. Gloucestershire, United Kingdom: SJP – Giving clients the confidence to create the futures they want
Customer Service Success - Other Service Industries
GOLD STEVIE® WINNER:
Aires, Pittsburgh, Pennsylvania, United States: Aires - Customer Service Success
BRONZE STEVIE® WINNER:
Purpol Marketing Limited, Chippenham, United Kingdom: Purpol Marketing – championing customer service success within professional services bid writing
Simplilearn, San Francisco, California, United States: Simplilearn's Customer Service Success
Customer Service Success - Technology Industries
GOLD STEVIE® WINNER:
Patagonia Health, Cary, North Carolina, United States: Customer Service in Every Area of Our Business
BRONZE STEVIE® WINNER:
Bigleaf Networks, Tigard, Oregon, United States: Bigleaf Networks
Dealpath, San Francisco, California, United States: Dealpath
Lawmatics, San Diego, California, United States: Lawmatics Success Team
mindit.io, Bucharest, Romania: mindit.io
Purpol Marketing Limited, Chippenham, United Kingdom: Purpol Marketing – championing customer service success within digital marketing services
SureCo, SANTA ANA, California, United States: Customer Service Award
Take Command, Richardson, Texas, United States: Take Command Customer Service Achievements
TCN, St. George, Utah, United States: TCN Leads The Call Center Software Industry In Customer Service
NEW PRODUCT & SERVICE CATEGORIES
Business Intelligence Solution – New
GOLD STEVIE® WINNER:
SOTI, Mississauga, Ontario, Canada: SOTI XSight Transforming Mobile Device Management
BRONZE STEVIE® WINNER:
Banco Popular Dominicano, Santo Domingo, Distrito Nacional, Dominican Republic: Service Requests Via The Popular App
Business Intelligence Solution – New Version
GOLD STEVIE® WINNER:
LivePerson, New York, New York, United States: Conversational Intelligence
SILVER STEVIE® WINNER:
Pricefx, Chicago, Illinois, United States: Paper Plane by Pricefx
Collaboration Solution – New
GOLD STEVIE® WINNER:
QNB Finansbank, Istanbul, Turkey: CardFinans Trendyol
Contact Center Solution – New
GOLD STEVIE® WINNER:
Hinduja Global Solutions, Bengaluru, India: Supercharge your contact center solution with HGS Agent X
BRONZE STEVIE® WINNER:
Support Services Group, Inc., Waco, Texas, United States: Fan Duel's Nearshore Blueprint
Vistio, Aurora, Illinois, United States: ServiceSim from Vistio
Vonage, Holmdel, New Jersey, United States: Vonage Conversations for Salesforce
Contact Center Solution – New Version
GOLD STEVIE® WINNER:
PolyAI, London, United Kingdom: Customer-Led Voice Assistants for the Enterprise
SILVER STEVIE® WINNER:
Verint, Melville, New York, United States: Verint Da Vinci AI
BRONZE STEVIE® WINNER:
evaluagent, Middlesbrough, United Kingdom: SmartScore from evaluagentCX
LivePerson, New York, New York, United States: Conversational Cloud
United Call Centers Ltd., Miskolc, Hungary: Unveiling AI-Driven Solutions: Elevating Customer Engagement
CRM Suite - Midmarket - New Version
GOLD STEVIE® WINNER:
SugarCRM, San Francisco, California, United States: The SugarCRM Platform
Customer Service or Sales Book of the Year
GOLD STEVIE® WINNER:
ValueSelling Associates Inc., Carlsbad, California, United States: The Power of Value Selling: Sales Book of the Year
Marketing Solution – New
GOLD STEVIE® WINNER:
Anadolu Hayat Emeklilik, Istanbul, Turkey: Customized Future Planning Module
Marketing Solution – New Version
GOLD STEVIE® WINNER:
Brevo, Paris, France: Brevo - the leading CRM and marketing automation solution
BRONZE STEVIE® WINNER:
Tata Consultancy Services (TCS), Edison, New Jersey, United States: TCS Intelligent Urban Exchange?
Relationship Management Solution – New
GOLD STEVIE® WINNER:
Cohora, Boston, Massachusetts, United States: Unlocking a New Level of Customer Engagement with Cohora
Relationship Management Solution – New Version
GOLD STEVIE® WINNER:
OneMob, Walnut Creek, California, United States: AI Driven Video Sales Platform
Sales Automation Solution – New
GOLD STEVIE® WINNER:
IBM, Armonk, New York, United States: COPRA Hub - Deciphering AI Recommendations
Sales Enablement Solution – New
GOLD STEVIE® WINNER:
IBM, Armonk, New York, United States: My AR InBox and Virtual Assistant - Driving Speed and Accuracy in Accounts Receivable
BRONZE STEVIE® WINNER:
HP Inc., Palo Alto, California, United States: HP Curiocity
Sales Enablement Solution – New Version
GOLD STEVIE® WINNER:
Revenue.io, Los Angeles, California, United States: Revenue.io Moments
SILVER STEVIE® WINNER:
ValueSelling Associates Inc., Carlsbad, California, United States: ValueSelling's eValuePrompter?
BRONZE STEVIE® WINNER:
Allego, Waltham, Massachusetts, United States: Allego 7.x
Revenue Grid, Atlanta, Georgia, United States: Revenue Grid: Activity capture-driven revenue intelligence that empowers teams to win more
Revenue Storm Corporation, Schaumburg, Illinois, United States: Boost Your Sales Success: Apply Science to Selling with Sales Enablement Apps
Veeam, Atlanta, Georgia, United States: Veeam Launchpad 2023
Sales Training Product of the Year
GOLD STEVIE® WINNER:
IBM, Armonk, New York, United States: Sales Incentives Training
BRONZE STEVIE® WINNER:
Integrity Solutions, Nashville, Tennessee, United States: Integrity Prospecting: The Right People. The Right Accounts. The Right Conversations.
Contact Center or Customer Service Outsourcing Provider of the Year
GOLD STEVIE® WINNER:
Movate (formerly CSS Corp), San Jose, California, United States: Movate
SILVER STEVIE® WINNER:
ACT (Advanced Call Center Technologies), Berwyn, Pennsylvania, United States: ACT
Aptia, Boston, Massachusetts, United States: Exceptional Participant Outcomes
Blue Ocean Contact Centers, Halifax, Nova Scotia, Canada: Beyond the Metrics: Acing the Partnership
Percepta, Allen Park, Michigan, United States: Percepta's Excellence in Customer Service Outsourcing
BRONZE STEVIE® WINNER:
Horatio, New York, New York, United States: Horatio
Press-One Customer Care, Fort Collins, Colorado, United States: Press-One Customer Care
Simply Contact, Lviv, Ukraine: Simply Contact
TLCx, Cedar Rapids, Iowa, United States: TLCx- Optimized CX Outsourcing Provider
Customer Service or Call Center Consulting Practice of the Year
GOLD STEVIE® WINNER:
WNS (Holdings) Limited, Mumbai, India: WNS
Customer Service or Call Center Training Practice of the Year
GOLD STEVIE® WINNER:
GlowTouch, Louisville, Kentucky, United States: GlowTouch WOW Training
Incentive, Rewards, or Recognition Provider of the Year
GOLD STEVIE® WINNER:
Percepta, Allen Park, Michigan, United States: Percepta Rewards Global Employees with Perci Perks
BRONZE STEVIE® WINNER:
Dash Solutions, Birmingham, Alabama, United States: Dash Solutions Playbook: From Vision to Execution
Leadership or Management Training Practice of the Year
GOLD STEVIE® WINNER:
Purpol Marketing Limited, Chippenham, United Kingdom: Delivering Business to Business marketing training for Millennials and entrepreneurs
SILVER STEVIE® WINNER:
Purpol Marketing Limited, Chippenham, United Kingdom: Delivering grant writing expertise to support charities
Wilson Learning Corporation, Minneapolis, Minnesota, United States: Wilson Learning – Achievements in Leadership Effectiveness
BRONZE STEVIE® WINNER:
Allianz Services Pvt Ltd, Trivandrum, Kerala, India: Allianz Services India - Learning & Development People Experience Function
GlowTouch, Louisville, Kentucky, United States: GlowTouch COMPASS Leadership Development Program
Purpol Marketing Limited, Chippenham, United Kingdom: Leading the way in digital marketing training for young people
Sales Consulting Practice of the Year
GOLD STEVIE® WINNER:
SIEMENS Ev Aletleri A.S. / Istanbul / Turkiye, Istanbul, Turkey: SIEMENS TRIBAL MARKETING SALES PROGRAM
BRONZE STEVIE® WINNER:
EFG Companies, Irving, Texas, United States: Charting The Course: Essential Training for Industry Evolution
Integrity Solutions, Nashville, Tennessee, United States: Integrity Solutions: A Consultative Sales Partner
Janek Performance Group, Las Vegas, Nevada, United States: Janek Performance Group
Mom Meets Life, Jeannette, Pennsylvania, United States: Christina Sims, Founder
Sales or Customer Service Solutions Technology Partner of the Year
GOLD STEVIE® WINNER:
National Spine & Pain Centers / TouchPoint One, Indianapolis, Indiana, United States: NSPC's Journey with TouchPoint One's Acuity
SILVER STEVIE® WINNER:
Ada, Toronto, Ontario, Canada: Ada
Infinity, Reigate, United Kingdom: Infinity
Workbooks, Reading, United Kingdom: Workbooks: Putting the 'R' in CRM
BRONZE STEVIE® WINNER:
Active Digital, Lamberhurst Vineyard, Lamberhurst, Tunbridge Wells, Kent, United Kingdom: Manage my Mobile with 'Active Insights' App
BrainStorm, American Fork, Utah, United States: BrainStorm
IntouchCX, Winnipeg, Manitoba, Canada: IntouchCX
PipelinerCRM, Los Angeles, California, United States: PipelinerCRM
SESTEK, Istanbul, Turkey: SESTEK
Sales Outsourcing Provider of the Year
GOLD STEVIE® WINNER:
Sales Partnerships, Inc., Broomfield, Colorado, United States: SPI - Sales Outsourcing's Gold Standard
BRONZE STEVIE® WINNER:
MarketStar, Ogden, Utah, United States: MarketStar: Pioneer of Sales Outsourcing, Clear Market Leader in 2024
Sales Focus Inc., North Charleston, South Carolina, United States: Sales Focus Inc.
Sales Training Practice of the Year
GOLD STEVIE® WINNER:
RAIN Group, Boston, Massachusetts, United States: RAIN Group earns client recognition for 'most effective training ever
SILVER STEVIE® WINNER:
Integrity Solutions, Nashville, Tennessee, United States: Integrity Solutions
Janek Performance Group, Las Vegas, Nevada, United States: Janek Performance Group
Marley Nonami Incorporated, Atlanta, Georgia, United States: Marley Nonami Incorporated
Wilson Learning Corporation, Minneapolis, Minnesota, United States: Wilson Learning – Achievements in Sales Effectiveness
BRONZE STEVIE® WINNER:
Mindtickle, San Francisco, California, United States: Mindtickle Revenue Productivity Platform for Holistic Sales and Buyer Enablement
SIEMENS Ev Aletleri A.S., Istanbul, Turkey: SIEMENS TRIBAL MARKETING SALES TRAINING PROGRAM
The Brooks Group, Greensboro, North Carolina, United States: The Brooks Group
Tyson Group, Dublin, Ohio, United States: Impacting Sales Outcomes through Data-Driven, Comprehensive Sales Training
BUSINESS DEVELOPMENT CATEGORIES
Business Development Achievement of the Year - All Other Industries
GOLD STEVIE® WINNER:
AssisTT, Istanbul, Turkey: AssisTT supports customer engagement with seamless call center integration
BRONZE STEVIE® WINNER:
ZER, Istanbul, Turkey: Promena
Business Development Achievement of the Year - Financial Services Industries
GOLD STEVIE® WINNER:
Toco Warranty, Los Angeles, California, United States: Evolving Excellence in a Crowded Space
BRONZE STEVIE® WINNER:
BELBİM, Istanbul, Turkey: End of an Era with Istanbulkart Mobile
Payten Teknoloji A.S., Istanbul, Turkey: Payten Fintech Suite
TIAA, Charlotte, North Carolina, United States: Guild Network Program - Fueling Innovation, Growth and Tech Literacy
Business Development Achievement of the Year - Services Industries
GOLD STEVIE® WINNER:
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: UPMC Health Plan Business Development Achievement of the Year
Business Development Achievement of the Year - Technology Industries
GOLD STEVIE® WINNER:
VMware (Broadcom), Palo Alto, California, United States: VMware 3-Year Global Partner Success Study
BRONZE STEVIE® WINNER:
TELUS Smart Security & Automation, Vancouver, British Columbia, Canada: TELUS Security, Technology & Migrations Team
Business Development Executive of the Year
GOLD STEVIE® WINNER:
Purpol Marketing Limited, Chippenham, United Kingdom: Denise O'Leary MBE, Owner, Managing Director, PQQ and Bid Expert, Coach, Strategic Business Advisor
SILVER STEVIE® WINNER:
JK Moving, Sterling, Virginia, United States: Ken Cohen, SVP Sales
Business Development Professional of the Year
GOLD STEVIE® WINNER:
VMware (Broadcom), Palo Alto, California, United States: Heather DeMartini, Manager of Partner Experience, Global Market Research, and Executive Messaging Strategy (Business Development)
BRONZE STEVIE® WINNER:
Proforma, Independence, Ohio, United States: Vanessa Edwards, Director of Business Development
THOUGHT LEADERSHIP CATEGORIES
Best Integration of Thought Leadership into the Sales Process
GOLD STEVIE® WINNER:
VMware (Broadcom), Palo Alto, California, United States: VMware 3-Year Global Partner Success Study
BRONZE STEVIE® WINNER:
ADP Retirement Services, Florham Park, New Jersey, United States: Regulatory Thought Leadership
Best Use of Thought Leadership in Business Development
GOLD STEVIE® WINNER:
Purpol Marketing Limited, Chippenham, United Kingdom: Thought leadership pivot from bids to grant writing to support Cherishers 811 CIC
SILVER STEVIE® WINNER:
EFG Companies, Irving, Texas, United States: Team Member Thought Leadership Drives Business Growth
Purpol Marketing Limited, Chippenham, United Kingdom: Purpol Marketing – championing thought leadership within construction bid writing
VMware (Broadcom), Palo Alto, California, United States: VMware 3-Year Global Partner Success Study
BRONZE STEVIE® WINNER:
Blissful Body Aesthetics, Rahway, New Jersey, United States: Sherry Hurtado, Founder & CEO
Cisco's Industry Solutions Group (ISG), Seattle, Washington, United States: Cisco's Industry Solutions Group Sets the Bar for Tech Thought Leadership
Drury Design, New York, New York, United States: Creative Lab & IdeaJam
Makers Nutrition, Hauppauge, New York, United States: Jason Provenzano, CEO
Radformation, Inc., New York, New York, United States: Radformation's Commitment to Improving Cancer Care
Best Use of Thought Leadership in Complex Sales
GOLD STEVIE® WINNER:
VMware (Broadcom), Palo Alto, California, United States: VMware 3-Year Global Partner Success Study
Best Use of Thought Leadership in Customer Service
GOLD STEVIE® WINNER:
TTEC, Englewood, Colorado, United States: TTEC AI Center of Excellence
SILVER STEVIE® WINNER:
Aires, Pittsburgh, Pennsylvania, United States: Aires' Mobility 101 Program
IntouchCX, Winnipeg, Manitoba, Canada: IntouchCX
NYC311, New York, New York, United States: NYC311 Expanding and Evolving
VMware (Broadcom), Palo Alto, California, United States: VMware 3-Year Global Partner Success Study
Zywave, Milwaukee, Wisconsin, United States: Zywave: Thought Leaders, Culture Champions, Strategic Partners
BRONZE STEVIE® WINNER:
AIP Consulting Ltd, Nicosia, Cyprus: Leading the Way in Customer Experience Management
DHL Express, Saudi Arabia, Al Khobar, Saudi Arabia: Innovative Leadership on Performance Improvement in 2023
R&R Partners, Las Vegas, Nevada, United States: Systematically-Organized UTM Codes for Easy Analysis
Splunk, San Francisco, California, United States: Splunk Lantern's commitment to promoting Splunker thought leadership
The Remmert Method, Peoria, Illinois, United States: The Remmert Method's Thought Leadership Success
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: UPMC Health Plan
Yuksekbilgili Egitim & Danismanlik, Istanbul, Turkey: Thought Leadership in Yuksekbilgili Contact Center
Zenni, Novato, California, United States: Zenni's Approach to Customer Service
Best Use of Thought Leadership in Sales
GOLD STEVIE® WINNER:
Integrity Solutions, Nashville, Tennessee, United States: Insights That Inspire: Integrity Solutions
SILVER STEVIE® WINNER:
Legal Resources, Virginia Beach, Virginia, United States: Thought Leadership Triumph in Transforming Legal Benefit Sales
RAIN Group, Boston, Massachusetts, United States: New Research, Insights Help Sales Managers and Sellers Succeed
Sales Partnerships, Inc., Broomfield, Colorado, United States: Prioritizing Innovation in Sales Delivers Industry Leading Results
Shell International Aviation, Makati, Philippines: Shell Aviation tackling emissions today, for a sustainable tomorrow
VMware (Broadcom), Palo Alto, California, United States: VMware 3-Year Global Partner Success Study
BRONZE STEVIE® WINNER:
Purpol Marketing Limited, Chippenham, United Kingdom: Thought leadership to deliver new sales revenue streams