Judges

Judging of the 2018 Stevie® Awards for Sales & Customer Service was conducted in November 2017 - January 2018 by more than 150 professionals worldwide.  Their average scores determined the Finalists, and the Gold, Silver and Bronze Stevie-winner placements among the Finalists that were revealed at the February 23 awards gala in Las Vegas.

2018 Jury Chairs:  these professionals led the judging of the 2018 awards.

Customer Service & Contact Center Individuals
Chair: Lisa Oswald, Senior Vice President, Customer Service, Travelzoo, New York, New York, USA

Customer Service & Contact Center Teams and Customer Service Success
Chair: Art Gairo, Senior Vice President, Evolve IP, Wayne, Pennsylvania, USA

Customer Service Departments & Achievements
Chair: Matt Medina, Senior Director OF SMB Customer Service, Dun & Bradstreet, Tucson, Arizona, USA  

New Products and Solution Providers
Chair: Ben Martin, Vice President, Client Support, Network Alliance, Reston, Virginia, USA

Sales Achievements & Business Development
Chair: Jay Fortuna, President & Chief Learning Officer, Jado Solutions, Chicago, Illinois, USA

Sales Individuals & Sales Distinction
Chair: Tiffany Wagner, Global Process Executive for Account Planning, SAP, Newtown Square, Pennsylvania, USA  

Sales Teams
Chair: Dan Stalp, President, Sandler Training, Kansas City, Missouri, USA

We also thank the following professionals for judging the nominations submitted to the HCL-sponsored categories.

Tirupathi Anand, Chief Strategist
LEAP BUSINESS EXCELLENCE ADVISORY FZE, Dubai, United Arab Emirates

Jay Fortuna, President & Chief Learning Officer
Jado Solutions, Chicago, Illinois, USA

Art Gairo, Senior Vice President
Evolve IP, Wayne, Pennsylvania, USA

Ben Martin, Vice President, Client Support
Network Alliance, Reston, Virginia, USA

Matt Medina, Senior Director SMB Customer Service
Dun & Bradstreet, Tucson, Arizona, USA

Vijay Pandey, Director of Technology
Intueor Consulting, Inc., Irvine, California, USA

Laura Walter, Digital Marketing Manager
United Access, St Louis, Missouri, USA

BJ Winkler, Director of Customer Experience
WP Engine, Austin, Texas, USA