Customer Service & Contact Center Individual & Team Awards Judging Committee
Chair:
Lisa P Oswald, Senior Vice President, Global Customer Service
Travelzoo, New York, United States
Lisa P. Oswald is senior vice president and global head of customer service at Travelzoo, supporting its 30 million members and client network since 2011. Previously, she was vice president of operations and customer service for Priceline, where she led sales and service for the dot com and its affiliate partner network for a decade-plus. Lisa is an Advisory Board member with Execs In The Know, a founding and exclusive community of women executives at leading travel brands, and a strategy advisor with SOCAP International, the customer care industry’s membership association. She is a past recipient of the Gold Stevie Award® for Customer Service Executive of the Year from The American Business Awards, and the Travelzoo service team is the recipient of numerous excellence awards from the British Travel Awards and Stevie Awards®, including the People's Choice Award for Favorite Customer Service.
Committee:
Vinoth Balasubramanian, Director - Customer Partner Experience
Microsoft Corporation, Seattle, Washington, United States
Vinoth Balasubramanian, Director of Dynamics 365 Customer Partner Experience at Microsoft, brings 17+ years of expertise in technology management and software development. Passionate about empowering organizations with intelligent business applications, he drives rapid digital transformation through automation, connecting People, Process, and Technology to deliver impactful solutions across diverse industries.
Constanta Lupu, Head of Customer Support and Training
Wolters Kluwer, London, United Kingdom
Constanta is the Head of Customer Support and Training at Wolters Kluwer with almost 20 years of experience in delivering CS/CX Operational Leadership. She is known for her strategic leadership, driving cross-collaborative team performance and fostering innovation.
Partha Dey, Senior Vice President
Citibank, New York City, NewYork, United States
Partha is a seasoned professional in the financial services industry with exposure to Wealth Product, Customer Service, and risk & product management. He has been involved in key projects impacting both the top & bottom lines & dealt with strategic issues. Partha has led many international teams & established an exceptionally strong track record.
Prachi Misra, Senior Expert
McKinsey & Company, London, England, United Kingdom
Prachi is an expert with McKinsey, the world's number one consulting firm. She formerly served as a senior director of operations for Refinitiv and NCR. Her operational skills have won her recognition in Business Insider, the International Business Times, and Forbes, being named one of India's 40 Under 40 Supply Chain Achievers.
Neal Topf, President
Callzilla, Miramar, Florida, United States
Callzilla is an outsourced contact center provider, inspired by Annette Franz’s Built to Win time on how to truly serve customers. Neal has learned the importance of shaping Callzilla to be Employee Centric, Customer Centric, and Client Centric. Neal’s passions are taking apart and solving modern Customer Experience puzzles through the lenses of the employees, customers, and clients.
Matt Woody, Senior Director, Contact Centers
First Financial Bank, Cincinnati, Ohio, United States
Matt has over 25 years of customer contact center management experience through leadership roles at Fidelity Investments, Fifth Third Bank and First Financial Bank. He teaches as an Adjunct Professor at Xavier University, Williams College of Business, with a focus on the management course: Business & Professional Communication.