Customer Service & Contact Center Individual & Team Awards Judging Committee

Chair:

Lisa P Oswald, Senior Vice President, Global Customer Service
Travelzoo, New York, United States

Lisa P. Oswald is senior vice president and global head of customer service at Travelzoo, supporting its 30 million members and client network since 2011. Previously, she was vice president of operations and customer service for Priceline, where she led sales and service for the dot com and its affiliate partner network for a decade-plus. Lisa is an Advisory Board member with Execs In The Know, a founding and exclusive community of women executives at leading travel brands, and a strategy advisor with SOCAP International, the customer care industry’s membership association. She is a past recipient of the Gold Stevie Award® for Customer Service Executive of the Year from The American Business Awards, and the Travelzoo service team is the recipient of numerous excellence awards from the British Travel Awards and Stevie Awards®, including the People's Choice Award for Favorite Customer Service.

Committee: