Customer Service Department & Customer Service Success Awards Judging Committee

Chair: 

Angela Blevins, Vice President, Club and Owner Services
Hilton Grand Vacation Club, Plainfield, Indiana, United States.

Angela serves in a senior leadership role as Vice President of Club and Owner Services for Hilton Grand Vacations. She is responsible for the world class customer service experience for close to a million customers. Prior to Hilton Grand Vacations, Angela served as Bluegreen Vacations Senior Vice President Club Services and Customer Care as well as member of the Executive Committee, and was responsible for directing the induction, retention, and relationship development of all Bluegreen owners. Along with her team of contact center professionals, Ms. Blevins is focused on driving innovation and leveraging 360-degree customer data to deliver exceptional customer satisfaction and continuous product improvement. 

Angela joined Bluegreen in 2003 as Director of Contact Center operations in the company’s Indianapolis office. She was promoted to Vice President Customer Engagement and Shared Servicing in 2005 and was appointed to the Board of Directors for the Bluegreen Vacation Club in 2016. Prior to joining Bluegreen Vacations, Ms. Blevins was the Director of Contact Center and Program Management at Telamon Corporation in Indianapolis, Indiana where she served as the company’s customer service architect, developing and implementing business processes to support client services, field sales and deliver contract requirements. She also led contact center operations at Aspen Systems Corporation in her native Indianapolis. 

Ms. Blevins has been recognized for her innovative and engaging leadership in the customer service field, earning a Silver Stevie Award for Customer Service for five consecutive years, 2012 – 2016. She was named an “Influential Woman of Northwest Indiana” finalist for Northwest Indiana Influential Women Association for three consecutive years, 2014 – 2016.  She also earned a Bronze Stevie Award in 2013 and was named a Woman of the Year finalist in the same year, along with various other individual and team industry awards.

Committee:

Cynthia Carrese, Founder/CEO
C2 Strategic Partners, LLC, Atlanta, Georgia, United States
For over 20 years Cynthia has specialized in performance management, blending human engagement and CSAAS strategies to develop leaders, exceed KPIs, and drive growth. She has worked with Verizon, Apple, and more. Certified in Organizational Leadership, Project Management, and Kaizen Training, she excels in unlocking team potential for lasting success.