Company: Voya Financial
Company Description: Voya Financial is an American financial, retirement, investment and insurance company based in New York City. Voya began as ING U.S., the United States operating subsidiary of ING Group, which was spun off in 2013 and established independent financial backing through an initial public offering. In April 2014, the company rebranded itself as Voya Financial.
Nomination Category: Customer Service & Call Center Awards Individual Categories
Nomination Sub Category: Front-Line Customer Service Professional of the Year - Financial Services Industries
 Nomination Title: Amanda DuBois
- Which will you submit for your nomination in this category, a video of up to five (5) minutes, explaining the achievements since July 1, 2022 of the nominated woman, OR written answers to the questions? (Choose one):
Written answers to the questions
- Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 180 words used.
- “Amanda is the gold standard! She oozes customer service and always goes above and beyond the call of duty to ensure all the needs of our clients are met in a timely and efficient manner. Her expertise enables her to expect the potential issues to which others are often oblivious and offer up proactive solutions that avoid more painful problems for our clients down the road. Her consistent performance and results make her in high demand among our broker partners who often request her by name when they sell a new case. There really is no higher compliment than that!” – Voya Sales Leader
- “I have worked with Amanda on some particularly challenging cases, and she always performs above and beyond expectations. Amanda is consistently professional and always comes across with a friendly tone. I don’t know how she does it, but I feel very fortunate to work with her.” – Voya Sales Leader
- Winner of Voya’s True North Award for “Commitment to Service”
- Winner of Voya’s Difference Maker Award for “Above and Beyond Service to Our Customers”
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video. If you are submitting written answers to the questions for this category, provide them in the spaces below.
I am honored to nominate Amanda DuBois for the Font-Line Customer Service Professional of the Year, in recognition of her unwavering commitment to customer satisfaction, her dedication to Voya Financial, and her influence within the industry.
- Outline the nominee's achievements since July 1 2022 that you wish to bring to the judges' attention (up to 250 words):
Total 190 words used.
One of Amanda's greatest strengths is her dedication to customer success. She routinely goes above and beyond to identify potential service gaps, resolve issues, provide timely solutions, and deliver service that exceeds expectations. Her ability to listen, empathize, and find the right course of action inspires confidence in our customers and has earned her the reputation as Voya’s preeminent expert. Time and again, her clients, brokers and internal partners express their appreciation for her commitment, which has not only retained key accounts but has also attracted new business through referrals:
- “[REDACTED FOR PUBLICATION]
- “Thank you for being such a committed partner and caring about the quality of how we implement business.” – Voya Executive Leader
- Briefly describe the nominated individual: history and past performance (up to 200 words):
Total 135 words used.
As a National Accounts Implementation Manager at Voya Financial, Amanda has consistently demonstrated an exceptional ability to understand and meet customer needs. She implements our largest and most complex clients and is considered the gold standard of an implementation manager, not only at Voya but in the entire voluntary benefits community. Clients and brokers not only trust her expertise but also value her personalized approach, which ensures every interaction is tailored to their unique requirements. In an industry where sales are typically driven by product innovation or competitive rating, Amanda has forged a new path where business is won because of exceptional implementation. In the words of our top salesperson for eight years running, “Amanda wins us new business because our brokers want to work with her and ultimately trust her with their clients.”
- Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the nominee's past performance (up to 250 words):
Total 123 words used.
Beyond her client-facing success, Amanda is a dedicated employee, outstanding business partner, and a pillar of the implementation team. She leads by example, always ready to mentor her colleagues, share her knowledge, and collaborate on projects. Her work ethic is unparalleled, and she continuously seeks ways to improve processes, enhance the customer experience, and contribute to the growth of the company.
Amanda is widely known for her professionalism, integrity, and forward-thinking approach. For her outstanding service, dedication to her role, and her positive impact on both Voya and the financial industry, I wholeheartedly nominate Amanda DuBois for the Stevie Award. She is truly deserving of this honor, and I have no doubt that her future contributions will continue to be just as extraordinary.
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