Company: Blackhawk Network, Pleasanton CA
Company Description: Blackhawk Network delivers branded payment programs to help meet today’s most challenging business objectives. We collaborate with our partners to innovate, translating market trends in branded payments to extend reach, build loyalty and increase revenue. We offer a full portfolio of comprehensive services to ensure the success of our partners’ branded payment programs.
Nomination Category: Customer Service & Call Center Awards Individual Categories
Nomination Sub Category: Young Customer Service Professional of the Year - All Other Industries
 Nomination Title: Iris Barrera, Sr. Business Process Analyst
- Which will you submit for your nomination in this category, a video of up to five (5) minutes, explaining the achievements since July 1, 2022 of the nominated woman, OR written answers to the questions? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video. If you are submitting written answers to the questions for this category, provide them in the spaces below.
- Briefly describe the nominated individual: history and past performance (up to 200 words):
Total 193 words used.
Iris has worked for Blackhawk since 2016. Has excelled as a Senior Business Solutions Specialist, showcasing exceptional skills in data analysis, tool innovation, and proactivity. Her journey is remarkable, having been promoted directly from Quality Analyst to her current position due to her outstanding contributions. She consistently demonstrated a deep understanding of data science, leveraging her analytical expertise to create innovative solutions that streamline processes and improve operational efficiency. Her proactive approach to identifying business challenges and developing data-driven strategies has significantly enhanced team performance and decision-making. flawless records in great scores and performance, a high value asset.
Iris curious nature allows her to thrive in our business; she never misses a chance to always be learning and proposing something new and then skills transfer it to the team. Innovative and creative, always lending a helping hand and leads by example, self-sufficient and capable of resolving problems without having me to tell her what to do, she comes to me with solutions, I’m proud of being her direct supervisor and having her on my team. Degrees in: SQL, Data Science, Business Intelligence and economics, Leansix sigma yellow belt at such a short age.
- Outline the nominee's achievements since July 1 2022 that you wish to bring to the judges' attention (up to 250 words):
Total 186 words used.
See the documents attached, thank you!
Achievement: Our time has seen a reduced amount of working time from 1 hour to 30 minutes to send the surveys, a reduction of 50% of working time! Game changer!
Achievement: As specified, this dashboard was created for the whole operations population that needs visibility and creates reports for cards replaced, we provided a tidy dashboard and reduced their working time fro 4/5 hours to 15 minutes to get the data!
Achievement: Never seen before in the history of the company: A dashboard that tells you what to do and how to navigate! This reduced meeting times to 0 hours; support is given only when needed and for special occasions.
Achievement: A dashboard with the VOC that is capable of filtering information based on the customer comments, focuses on what you need!
Achievement: Her greatest achievement! A dashboard that connects data sources all across the company, all KIPS in a single pane of glass! This reduces navigation time between different dashboards taking hours down to minutes! A visibility that has gotten several awards from high management for this single dashboard.
- Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the nominee's past performance (up to 250 words):
Total 6 words used.
See the documents attached, thank you!
- Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 6 words used.
See the documents attached, thank you!
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