Company: Alight Solutions, Chicago IL
Company Description: Alight Solutions is a Hire to Retire benefits advisor to companies and their retirees. Providing benefit, payroll, and investment services to fortune 500 companies.
Nomination Category: Sales Awards Team Categories
Nomination Sub Category: Inside or Telesales Team of the Year
 Nomination Title: Alight Solutions OneSource Telesales Team
- Which will you submit for your nomination in this category, a video of up to five (5) minutes, explaining the achievements since July 1, 2022 of the nominated team, OR written answers to the questions? (Choose one):
Written answers to the questions
- Briefly describe the nominated team: its history and past performance (up to 200 words):
Total 165 words used.
The OneSource Telesales team is made up of licensed and unlicensed agents that share a passion for assisting senior citizens with choosing a Medicare Advantage Plan(OneSource PDP Conversion), Med Suppliment, Perscription Drug Plan or other ancillary plans like dental, vision, and hearing(OneSource Portfolio Group). The team started in October 2022 selling one product(OneSource PDP Conversion) as a pilot for one health care provider and quickly grew to now selling over 5. Revenue increased from $3.4 million to over $10 million in 2024. The OneSource team has also seen remarkable improvements in the area of quality and compliance. 2022 to 2023 saw an 11% increase in quality and an 18% improvement in The Centers for Medicare complaince rating. From 2023 to 2024 we reached a milestone, exceeding the overall quality goal by 5% and achieving a 400% above goal rating on The Center for Medicare complaint index. In accomplishing these goals, the team solidified 2 additional lines of business with one carrier as a result.
- Outline the team's achievements since July 1 2022 that you wish to bring to the judges' attention (up to 250 words):
Total 54 words used.
- Increased revenue from 3.4 million to over $10 million in 3 year
- Improved quality 11% from 2022 vs 2023; 2024 exceeded 95%
- 400% to goal on compliance based on The Centers for Medicare and Medicaid Services.
- Exceeding even our clients internal and other vendor teams
- 2024 Bronze Stevie Award Winner for this catagory
- Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 23 words used.
- Year over Year Performance Review
- 2024 OneSource PDP Conversion Statistics
- 2024 OneSource Portfolio Group Statistics
- 2023 CTM Compliance Index
- 2024 CTM Compliance Index
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video. If you are submitting written answers to the questions for this category, provide them in the spaces below.
Written
- Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the team's past performance (up to 250 words):
Total 74 words used.
The Centers for Medicare and Medicaid have extremely strict compliance standards for selling Medicare Advantage plans and other government regulated insurance products. With that in mind, not only has the OneSource Telesales team achieved great success in sales by tripling revenue with the same amount of staff, but as you have seen, achieved 400% above goal for our client. Based on feedback from our client, the OneSource team beat their internal and other vendors.
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