Company: VXI Global Solutions, Los Angeles, CA
Company Description: VXI is a Revenue Engine for B2B/B2C companies. We provide an end-to-end solution for driving leads into a brand’s funnel and higher conversion rates with each conversation by bundling sales teams, agency partners, operations, and a strategic playbook to accelerate revenue for our clients. Founded in 1998, the company has over 40,000 employees in more than 40 locations across the globe.
Nomination Category: Solution Provider Awards Categories
Nomination Sub Category: Sales Outsourcing Provider of the Year
 Nomination Title: VXI: Redefining Excellence in Global Sales Outsourcing
- Which will you submit for your nomination in this category, a video of up to five (5) minutes, explaining the achievements since July 1, 2022 of the nominated organization, OR written answers to the questions? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video. If you are submitting written answers to the questions for this category, provide them in the spaces below.
Written Responses Below.
- Briefly describe the nominated organization: its history and past performance (up to 200 words):
Total 183 words used.
VXI Global Solutions has been a trusted sales outsourcing partner for over 25 years, helping B2B and B2C companies achieve first-time conversions and foster lifetime loyalty. With a team of over 8,000 global sales professionals—including sellers, leaders, coaches, trainers, and sales enablement experts—the VXI Sales Operations Team provides end-to-end solutions for filling pipelines, driving lead conversions, and maximizing customer lifetime value. Our expertise spans inbound and outbound sales, lead generation, cross-sell, up-sell, retention, renewal, winback, and account management campaigns and programs.
Through our proven framework—combining top sales talent, sales training certification, coaching, consulting, and advanced AI tools—VXI has driven [REDACTED FOR PUBLICATION] for clients annually. We encourage outcome-based models, ensuring clients pay only for measurable results, not hours worked.
VXI’s data-driven approach uncovers untapped revenue opportunities. By leveraging analytics, optimizing sales conversations, and recruiting skilled sellers, we deliver exceptional results. Our high-performing sales culture consistently generates superior outcomes for global brands [REDACTED FOR PUBLICATION] These partnerships exemplify our ability to innovate, customize, and scale sales solutions, solidifying our position as a leader in the sales outsourcing industry.
- Outline the organization's achievements since July 1 2022 that you wish to bring to the judges' attention (up to 250 words):
Total 248 words used.
VXI has delivered exceptional results in sales outsourcing, driving significant revenue growth and exceeding client expectations, for example:
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[REDACTED FOR PUBLICATION]: In 2024, VXI launched [REDACTED FOR PUBLICATION] first-ever U.S. Direct-to-Consumer (DTC) sales initiative, achieving a 13.95% conversion rate and $2.5M in revenue within 30 days—surpassing their in-house team’s 3% conversion rate. Today, we maintain a 16% conversion rate, significantly above the 2–5% industry average for sales chat, and generated $11.9M in revenue in just five months. Our success was powered by a seamless migration to Sprinklr, a robust sales playbook, and AI-driven insights that equipped sellers to engage customers effectively.
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[REDACTED FOR PUBLICATION]: VXI solidified its position as [REDACTED FOR PUBLICATION] top-performing sales provider in 2024, generating $16.5M in nine months by winning back customers who had left the brand. By recruiting skilled sellers and coaches, implementing cultural training in Jamaica, and deploying an optimized sales playbook, we built an energized sales culture that exceeded goals by 157%. Our team outperformed three competitors in since January 2024.
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[REDACTED FOR PUBLICATION]: As [REDACTED FOR PUBLICATION]’s #1 sales partner, VXI achieved 100% KPI attainment and drove [REDACTED FOR PUBLICATION]in revenue within six months through inbound voice and chat sales of value-added services. While others withdrew during the pandemic, VXI remained steadfast, supporting Hertz and today has a team of 216 sellers utilizing structured daily huddles, weekly coaching sessions, hourly performance tracking, and top-performer recognition.
These achievements showcase VXI’s expertise in leveraging innovative technology, scalable processes, and top-tier talent to deliver transformative results for our clients.
- Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 26 words used.
See attachments above. The yellow highlights on LG's results represent the total revenue generated along with our avg conversion rate since the launch of the program.
- Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 250 words):
Total 246 words used.
VXI's achievements stand out due to our ability to consistently exceed client expectations, redefine industry benchmarks, and deliver transformative results in highly competitive markets:
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Client-Centric Approach: For [REDACTED FOR PUBLICATION], we achieved nearly three times the targeted conversion rate within just 30 days of launching their Direct-to-Consumer (DTC) initiative. This demonstrates our ability to rapidly adapt and deliver measurable outcomes for a first-time e-commerce endeavor. Our seamless migration to the Sprinklr platform, paired with AI-driven sales strategies and a robust sales playbook, highlights our technological expertise and strategic innovation.
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Sustained Excellence: [REDACTED FOR PUBLICATION] recognition of VXI as their top-performing sales partner month-over-month underscores our unmatched ability to outperform competitors, including three other vendors. Surpassing 157% of our winback campaign goals exemplifies our focus on driving exceptional results and maintaining a high standard of operational excellence.
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Resilience in Crisis: During the pandemic, VXI made the decision to continue supporting [REDACTED FOR PUBLICATION] when other partners abandoned the account, demonstrating our steadfast commitment to client success. Exceeding value-added service revenue targets post-pandemic further showcases our ability to adapt to market challenges and sustain high performance under pressure.
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Industry Leadership: VXI’s outcome-based model, supported by expert sales talent and data-driven methodologies, sets us apart from competitors. Unlike traditional hourly models, we focus on delivering measurable success, ensuring our clients achieve greater revenue at a lower cost per acquisition.
These accomplishments reflect our unwavering dedication to innovation, operational excellence, and driving meaningful business outcomes, solidifying VXI as a leader in the sales outsourcing industry.
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