Company: Nutun, Johannesburg, South Africa
Nomination Submitted by: Nutun Management Services
Company Description: Nutun is a global BPO leader headquartered in South Africa. With decades of experience, we lead business into the future by leveraging our innovative, omnichannel solutions across the customer experience and credit lifecycle, from customer acquisition to debt collection and rehabilitation.
Nomination Category: Customer Service & Call Center Awards Individual Categories
Nomination Sub Category: Woman of the Year in Customer Service
 Nomination Title: Aeysha Coetzee-Ismail
- Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 60 words used.
The evidence in this submission includes elements where Aeysha provided input guidance or led the process.
- One agent one child first year anniversary video. Aeysha started this program at Nutun
- Testimonials from her team are included in the attached PDF named Top Woman in BPO Leadership
- Leadershape Video as Aeysha oversaw the roll out of this program.
- Which will you submit for your nomination in this category, a video of up to five (5) minutes, explaining the achievements since July 1, 2022 of the nominated woman, OR written answers to the questions? (Choose one):
Written answers to the questions
- Briefly describe the nominated individual: history and past performance (up to 200 words):
Total 191 words used.
Aeysha Coetzee-Ismail’s career is a testament to her dedication, leadership, and passion for making a difference. As Chief People Officer at Nutun, her innovative strategies and empathetic leadership have transformed the workplace, fostering a culture of excellence and empowerment. Her contributions have been pivotal in Nutun’s growth, particularly during the integration of Synergy Outsourcing, where her creative insight ensured a seamless transition while preserving Synergy's ethos.
Aeysha’s influence extends beyond the corporate sphere. She launched impactful initiatives like the Shadow Careers and Sigma recruitment programs in her hometown of Mitchell’s Plain, creating pathways for youth employment. Her leadership is rooted in service, evident in her mentorship through the NGO Great Girls, which equips high school girls from disadvantaged backgrounds with work-readiness skills.
Aeysha’s efforts have garnered recognition, including the IAOP HCL Red Ladder’s "Unstoppable Woman" award. Her vision transcends traditional boundaries, evident in her engagement with President Ramaphosa to discuss the GBS sector’s role in South African employment.
A dedicated wife, mother, and active family member, Aeysha embodies the qualities of leadership and empowerment. Her legacy of empowering individuals and uplifting communities solidifies her as an exemplary leader and role model.
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video. If you are submitting written answers to the questions for this category, provide them in the spaces below.
this will be added
- Outline the nominee's achievements since July 1 2022 that you wish to bring to the judges' attention (up to 250 words):
Total 197 words used.
Since July 2022, Aeysha Coetzee-Ismail has achieved remarkable milestones, further solidifying her reputation as a transformative leader in the GBS sector. She spearheaded the launch of the Shadow Careers and Sigma recruitment programs in Mitchell’s Plain, her hometown, providing career opportunities for youth in disadvantaged communities. Her leadership extended to the national stage when she discussed the GBS sector's impact on employment with President Ramaphosa at the 2022 Youth Day conference.
Within Nutun, Aeysha engineered and implemented a comprehensive new people strategy that reflects the company’s values and culture. She played a critical role in the operational integration of Synergy Outsourcing into Nutun, ensuring a seamless transition while preserving Synergy’s unique ethos.
Aeysha’s contributions have also strengthened Nutun’s client relationships. In October 2023, she met with key UK clients to communicate strategic shifts and long-term goals, demonstrating Nutun’s commitment to excellence.
Her dedication to mentorship is evident through her involvement with Great Girls, where she continues to guide young women toward career success. Recognized as an "Unstoppable Woman" by IAOP HCL Red Ladder, Aeysha’s achievements showcase her unwavering commitment to empowering individuals, driving organizational growth, and uplifting communities. Her impact is a true reflection of service-driven leadership.
- Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the nominee's past performance (up to 250 words):
Total 234 words used.
Aeysha Coetzee-Ismail’s achievements exemplify her ability to merge strategic leadership with meaningful societal impact, creating lasting change for individuals and communities.
Under her leadership, Nutun launched the groundbreaking “One Agent, One Child” program—a world-first initiative that gifts literacy to a child for every eligible agent employed. This transformational program tackles educational barriers, changing the trajectories of countless young lives.
Aeysha also introduced a holistic Employee Value Proposition (EVP) at Nutun, implementing the Kaelo program in August 2024 to support employees’ mental, physical, and financial wellbeing. This initiative has profoundly impacted lives, including saving an Operations Manager who was struggling with severe mental health challenges. Aeysha’s dedication to fostering a supportive environment showcases her empathetic and service-driven leadership.
To celebrate and empower women, Aeysha initiated Nutun’s annual Women’s Month event featuring TED-style talks, where women share inspiring personal stories. This platform fosters confidence, connection, and mutual support, cementing Nutun’s culture of empowerment and solidarity.
Aeysha’s impact extends to her community, where she launched Shadow Careers and Sigma recruitment programs in Mitchell’s Plain, providing young people with sustainable career opportunities. Within Nutun, her leadership during Synergy Outsourcing’s integration ensured a seamless transition while preserving its unique ethos.
A mentor and role model, Aeysha is passionate about empowering others to achieve their highest potential. Recognized as an "Unstoppable Woman," her work transcends corporate boundaries, driving societal progress and creating a legacy of inclusion, empowerment, and transformation.
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