2025 Stevie Award Winners
Winners in the 19th annual Stevie® Awards for Sales & Customer Service are listed by category, arranged in the following groups of categories, as selected by the average scores of more than 170 professionals worldwide on seven specialized juries. The Gold, Silver, and Bronze Stevie Award winners will be celebrated during the gala awards banquet on Thursday, April 10 at the Marriott Marquis Hotel in New York City.
Categories
Sales
Sales Individuals
Sales Team
Sales Achievement
Sales Distinction
Ethics in Sales Awards
Customer Service & Contact Center
Customer Service & Contact Center Individual
Customer Service & Contact Center Team
Customer Service & Contact Center Achievement
Customer Service Department
Customer Service Success
Solutions & Implementations
Solution Providers
Business Development
Thought Leadership
SALES INDIVIDUAL CATEGORIES
sponsored by ValueSelling Associates
National Sales Executive of the Year
GOLD STEVIE® WINNER
Ambia, Provo, Utah, United States: Mason Boddy, Chief Sales Officer
SILVER STEVIE® WINNER
TransPerfect Translations, New York, New York, United States: Alexandra Farrell, Regional Director
Sales Director of the Year
GOLD STEVIE® WINNER
Qualitest Group, London, England, United Kingdom: Tess Hilton, Asociate Vice President, UK Sales
Sales Engineer of the Year
GOLD STEVIE® WINNER
SmartBear, Somerville, Massachusetts, United States: Joe Joyce, Solutions Architect
Sales Manager of the Year
GOLD STEVIE® WINNER
Sales Partnerships, Inc., Broomfield, Colorado, United States: Steve Lusky, SPI Sales Manager
Sales Manager of the Year
GOLD STEVIE® WINNER
TransPerfect Translations, New York, New York, United States: Jack Meere, Senior Director, Business Development
Sales Operations Professional of the Year
GOLD STEVIE® WINNER
GoHealth, Chicago, Illinois, United States: Jacob Anderson, Director of Operations, Licensing and Onboarding
SILVER STEVIE® WINNER
Dataiku, New York, New York, United States: Inna Logunova, Senior Strategist, Go-To-Market Team
Sales Partnerships, Inc., Broomfield, Colorado, United States: Orion Wiseman, VP of Operations
TransPerfect Translations, New York, New York, United States: Mario De Los Santos, Director of Operations
BRONZE STEVIE® WINNER
Voya Financial, Gilbert, Arizona, United States: Christina Buettel, VP, Wealth Business Development & MES Sales Leader
Sales Representative of the Year - All Other Industries
GOLD STEVIE® WINNER
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Nguyen Anh Phong, Global Account Manager
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Tran Thi Dong Tung, Account Manager
SILVER STEVIE® WINNER
Sales Partnerships, Inc., Broomfield, Colorado, United States: Selina Wang
BRONZE STEVIE® WINNER
Al Jazeera Media Institute, Doha, Qatar, Qatar: Hani Abdaljalel, Senior Marketing Specialist
Sales Representative of the Year - Business Services Industries
GOLD STEVIE® WINNER
TransPerfect Translations, New York, New York, United States: Wei Du, Director, Business Development
Sales Representative of the Year - Other Services Industries
GOLD STEVIE® WINNER
Fetch Package, Austin, Texas, United States: Amber Hammond, National Director of Sales
BRONZE STEVIE® WINNER
XP Health, San Carlos, California, United States: Caitlin Bevan, Enterprise Sales Director
Sales Support Professional of the Year
GOLD STEVIE® WINNER
GoHealth, Chicago, Illinois, United States: Nyvia Keene, Director of Organizational Development & Operations
BRONZE STEVIE® WINNER
Sales Partnerships, Inc., Broomfield, Colorado, United States: Rowan Rozanski, Support Desk Manager
TransPerfect Translations, New York, New York, United States: Hazel Guillen, Brands & Events Lead - EMEA
TransPerfect Translations, New York, New York, United States: Shannon Borst, Team Lead
Sales Training or Education Professional of the Year
GOLD STEVIE® WINNER
Adobe, San Jose, California, United States: Bruce Ableson, Sr. Director, Global Field Readiness & Enablement
SILVER STEVIE® WINNER
GoHealth, Chicago, Illinois, United States: Lauren Merrild, Senior Manager, Learning & Development
BRONZE STEVIE® WINNER
Datasite, Minneapolis, Minnesotta, United States: Jessica Lance, VP of Global Revenue Enablement
Emerse Sales, Miami Beach, Florida, United States: Morné Smit, Founder & CEO
Volvo Trucks North America, Greensboro, North Carolina, United States: Steve Parkins, Vice President, Competence Development
Senior Sales Executive of the Year
GOLD STEVIE® WINNER
Ascend, Inc., Boulder, Colorado, United States: Kathryn Aspromonti, Senior Vice President Sales
SILVER STEVIE® WINNER
Sales Partnerships, Inc., Broomfield, Colorado, United States: Fred Kessler, Chief Sales Officer
BRONZE STEVIE® WINNER
Aptive Environmental, Provo, Utah, United States: Tosh Mackintosh, Sr. President of Sales
AT&T, Dallas, Texas, United States: Brian Blount, Assistant Vice President – AT&T Wholesale Partner Solutions
TransPerfect Translations, New York, New York, United States: Nate Fong, Senior Sales Executive
Virtual and Pre-Sales Professional of the Year
GOLD STEVIE® WINNER
Cognizant Technology Solutions US Corp, Teaneck, New Jersey, United States: Fardin Quazi, Associate Director - Digital Transformation & Healthcare IT Solutions Intuitive Ops & Automation
Woman of the Year in Sales
GOLD STEVIE® WINNER
Dataiku, New York, New York, United States: Inna Logunova, Senior Strategist, Go-To-Market Team
SILVER STEVIE® WINNER
Aptiv, Boston, Massachusetts, United States: Josie Archer, Senior Vice President of Global Sales
Qualitest Group, London, England, United Kingdom: Tess Hilton, Asociate Vice President, UK Sales
The Brooks Group, Greensboro, North Carolina, United States: Lisa Rose, Senior Group VP of Sales
translate plus, London, England, United Kingdom: Aisling McCarthy, Account Director
TransPerfect Translations, New York, New York, United States: Christine Buggle Spearing, Senior Director
BRONZE STEVIE® WINNER
Tipalti, Foster City, California, United States: Jeannie Sabaroff, Vice President Global Sales
TransPerfect Translations, New York, New York, United States: Catie Clem, Director, Strategic Accounts
Trend Media Group, Carlsbad, California, United States: Kishner Cowell, Group Head of Sales
W and Partners, Glendale, Arizona, United States: Lauren Went, Designated Broker
Worldwide Sales Executive of the Year
GOLD STEVIE® WINNER
TransPerfect Translations, New York, New York, United States: Daisy McClure, Director, Strategic Accounts
SILVER STEVIE® WINNER
Trend Media Group, Carlsbad, California, United States: Kishner Cowell, Group Head of Sales
SALES TEAM CATEGORIESsponsored by The Brooks Group
Account Management Team of the Year
GOLD STEVIE® WINNER
Suddath Companies, Jacksonville, Florida, United States: The Suddath Account Management Team
Field Sales Team of the Year
GOLD STEVIE® WINNER
Sales Partnerships, Inc., Broomfield, Colorado, United States: Leading the field in prescription discount programs
SILVER STEVIE® WINNER
Sales Partnerships, Inc., Broomfield, Colorado, United States: Fielding success through technology and a commitment to diversity in residential Internet sales
BRONZE STEVIE® WINNER
Teb faktoring aş, Istanbul, Türkiye: TEB Faktoring Field Sales Team
Global Sales Team of the Year
GOLD STEVIE® WINNER
RAIN Group, Boston, Massachusetts, United States: Raising the Bar: Sensormatic’s Journey to Becoming a World-Class Global Sales Team
Government Sales Team of the Year
GOLD STEVIE® WINNER
Inktel Contact Center Solutions, Miami, Florida, United States: Inktel Contact Center Solutions
SILVER STEVIE® WINNER
GHD, Carlsbad, California, United States: Empowering Government Success: GHD’s Sales Team Transformation
BRONZE STEVIE® WINNER
Alchemi Data Management, Houston, Texas, United States: Alchemi Government Sales Team
Inside or Telesales Team of the Year
GOLD STEVIE® WINNER
Alight Solutions, Chicago, Illinois, United States: Alight Solutions OneSource Telesales Team
National Sales Team of the Year
GOLD STEVIE® WINNER
Sales Partnerships, Inc., Broomfield, Colorado, United States: SPI leading the nation
SILVER STEVIE® WINNER
AT&T, Dallas, Texas, United States: AT&T Wholesale Partner Solutions Sales Team
Endurance Warranty Services, Chicago, Illinois, United States: Endurance Warranty's Sales Team
SoftPro, Raleigh, North Carolina, United States: Recognizing Customer Needs in Evolving Market Propels Sales
Wolters Kluwer, Minneapolis, Minnesotta, United States: CT Sales-Setting a benchmark for success
Online Sales Team of the Year
GOLD STEVIE® WINNER
VXI Global Solutions, Los Angeles, California, United States: VXI Online Chat Sales Team
SILVER STEVIE® WINNER
DHL Keells (Pvt) Ltd. Sri Lanka, Colombo, Sri Lanka: DHL Keells (Pvt) Ltd. Online Sales Team of the Year: Upselling Excellence
Sales Management Team of the Year
GOLD STEVIE® WINNER
Sales Partnerships, Inc., Broomfield, Colorado, United States: SPI Sales Management Leading the Pack
SILVER STEVIE® WINNER
GHD, Carlsbad, California, United States: From Engineering Roots to SaaS Leadership: GHD’s Sales Management Evolution
SILVER STEVIE® WINNER
Readymode, Carlsbad, California, United States: Readymode’s Customer-Centric Sales Transformation
BRONZE STEVIE® WINNER
Aktifbank, Istanbul, Türkiye: Aktifbank Investment Management Team
Sales Operations Team of the Year
GOLD STEVIE® WINNER
VXI Global Solutions, Los Angeles, California, United States: VXI Sales Operations Team’s Breakthrough for LG Electronics
SILVER STEVIE® WINNER
GoHealth, Chicago, Illinois, United States: Licensing Services (GoHealth)
Sales Partnerships, Inc., Broomfield, Colorado, United States: SPI Sales Operations Excellence
BRONZE STEVIE® WINNER
Go Flooring LLC, Charlotte, North Carolina, United States: Go Flooring's back office team
IBM, Armonk, New York, United States: APAC Contract Registration Team: Reinvention for Excellence
IBM, Armonk, New York, United States: Systems Hardware Team's Adaptability and Collaboration in Global Solution Deployment
Sales Support Team of the Year - All Other Industries
GOLD STEVIE® WINNER
TransPerfect Translations, New York, New York, United States: Ali Sabri
Sales Support Team of the Year - Business Services Industries
GOLD STEVIE® WINNER
IBM, Armonk, New York, United States: Leading Cash Collection through Operational Excellence
Sales Support Team of the Year - Other Service Industries
GOLD STEVIE® WINNER
GoHealth, Chicago, Illinois, United States: Center of Excellence (GoHealth)
Sales Support Team of the Year - Technology Industries
GOLD STEVIE® WINNER
IBM, Armonk, New York, United States: APAC TLS Transformation Journey
SILVER STEVIE® WINNER
IBM, Armonk, New York, United States: Embrace New Technology to Better Support Business
Virtual Technology Sales Enablement and Pre-sales Team of the Year
GOLD STEVIE® WINNER
Adobe, San Jose, California, United States: Adobe's Technical Hands-On Labs
SILVER STEVIE® WINNER
Veeam Software, Alpharetta, Georgia, United States: Veeam Sales Enablement Team
Achievement in Sales Automation
GOLD STEVIE® WINNER
IBM, Armonk, New York, United States: Sales Insight Assistant
Achievement in Sales Documentation
GOLD STEVIE® WINNER
DHL Global Forwarding, Bonn, North Rhine-Westphalia, Germany: DHL Global Forwarding's Sustainability Sales Kit
Achievement in Self-Service Sales
GOLD STEVIE® WINNER
IBM, Armonk, New York, United States: Unleash New Potential for Business Growth
Achievement in the Digital Transformation of Sales Operations
GOLD STEVIE® WINNER
IBM, Armonk, New York, United States: Royalty and Payment Management Transformation
BRONZE STEVIE® WINNER
Premier NX, New Providence, New Jersey, United States: Empowering Digital Transformation with Premier's Tech-Enabled Solutions
Skoda Yuce Auto - Skoda Academy, Istanbul, Türkiye: Skoda Akademi Products & Digital Showroom
Achievement in the Use of Data & Analytics in Sales
GOLD STEVIE® WINNER
Allianz Sigorta AŞ, Istanbul, Levent, Türkiye: Allianz’im Mobile Application Sales Growth
SILVER STEVIE® WINNER
DHL Global Forwarding, Bonn, North Rhine-Westphalia, Germany: DHL Global Forwarding's Logistics Decarbonization Assessment
Wipro, Bangalore, Karnataka, India: Wipro's Integrated Framework
BRONZE STEVIE® WINNER
ACT - Advanced Call Center Technologies, Berwyn, Pennsylvania, United States: ACT
IBM, Armonk, New York, United States: Transforming Data Analytics for Quote-to-Cash Excellence
MarketStar, Ogden, Utah, United States: Empowering Sales Excellence Through Data and AI Innovation
Achievement in Value-based Selling Techniques
GOLD STEVIE® WINNER
SAP SE, Walldorf, Baden-Württemberg, Germany: Value One Pagers: Value-Based Sales Acceleration with AI and Automation
SILVER STEVIE® WINNER
GHD, Carlsbad, California, United States: Engineering Value: GHD’s Mastery of Value-Based Selling
Trend Media, Carlsbad, California, United States: Trend Media’s Value-Driven Success
BRONZE STEVIE® WINNER
Sales Partnerships, Inc., Broomfield, Colorado, United States: SPI Building unique value for physicians
Readymode, Carlsbad, California, United States: Readymode’s Achievements in Buyer-first Selling
Award for Innovation in Sales - All Other Industries,
GOLD STEVIE® WINNER
Year Up United, Carlsbad, California, United States: Bridging Gaps, Building Futures: Year Up United's Innovative Approach to Nonprofit Sales
SILVER STEVIE® WINNER
Sales Partnerships, Inc., Broomfield, Colorado, United States: SPI Innovating by redefining the field
Award for Innovation in Sales - Business Services Industries
GOLD STEVIE® WINNER
TTEC, Greenwood Village, Colorado, United States: TTEC jumps to first with AI-powered Service to Sales
SILVER STEVIE® WINNER
Trend Media, Carlsbad, California, United States: Trend Media’s Value-Driven Approach
Wipro, Bangalore, Karnataka, India: Wipro's Integrated framework
BRONZE STEVIE® WINNER
IBM, Armonk, New York, United States: ANZ Bottom-Line Billing Control Account
Award for Innovation in Sales - Other Service Industries
GOLD STEVIE® WINNER
Sodexo, Headquarters, Paris, France: Creating a commercial and cultural impact by developing our people through innovative sales coaching
BRONZE STEVIE® WINNER
Blissful Body Aesthetics, Rahway, New Jersey, United States: Blissful Body Aesthetics: Leading the Way in Sales Achievement and Client Care Excellence
Award for Innovation in Sales - Technology Industries
GOLD STEVIE® WINNER
IBM, Armonk, New York, United States: Scaling Efficiency with New Landed Model
BRONZE STEVIE® WINNER
IBM, Armonk, New York, United States: Automated Checklist Validator
MarketStar, Ogden, Utah, United States: Nytro.ai: AI-Powered Sales Enablement Redefined
PipelinerCRM, Los Angeles, California, United States: Pipeliner CRM - Standout in Technology
Tata Consultancy Services Limited, Hyderabad, India: Smart Sales for and driven by NextGen Cognitive Solutions
Best Use of Technology in Sales,
GOLD STEVIE® WINNER
Tikla Gelsin, Istanbul, Türkiye: Tikla Gelsin platform: Engagement and Revenue Growth in QSR with Loyalty-enabled Payments Solutions?
SILVER STEVIE® WINNER
Gong, San Francisco, California, United States: Gong Revenue AI platform
Kyndryl Holdings, Inc., New York City, New York, United States: Kyndryl’s bold journey to transform account planning at scale with AI
Sales Partnerships, Inc., Broomfield, Colorado, United States: Machine Learning Reinventing Territory Management
BRONZE STEVIE® WINNER
TransPerfect Translations, New York, New York, United States: Diego Bartolome
Turkish Economy Bank, Istanbul, Türkiye: Digital Window: An Innovative Sales Platform Enhancing Customer Engagement and Sales Performance
VakıfBank, Istanbul, Türkiye: Sequential Next Best Action Model – Hyper Personalized Product Recommendation Engine
Demand Generation Program of the Year,
GOLD STEVIE® WINNER
MarketStar, Ogden, Utah, United States: Global ABM Excellence: Data-Driven Demand Generation Success
Inbound Marketing Program of the Year
GOLD STEVIE® WINNER
SoftPro, Raleigh, North Carolina, United States: Empowering Customers and Driving Success Through Inbound Marketing
Remote Sales Innovation of the Year
GOLD STEVIE® WINNER
Vengreso, San Francisco, California, United States: FlyLearning.ai - Helping Reps Book More Meetings!
Sales Diversity and Inclusivity Initiative of the Year
GOLD STEVIE® WINNER
Sales Partnerships, Inc., Broomfield, Colorado, United States: Recognizing the value of diversity yields more sales
SILVER STEVIE® WINNER
IBM, Armonk, New York, United States: Global Sales Incentives – Be Equal Guild
Sales Employer of the Year
GOLD STEVIE® WINNER
Datasite, Minneapolis, Minnesotta, United States: Datasite
SILVER STEVIE® WINNER
Coveo Solutions Inc., Montréal, Québec, Canada: Coveo
Sales Partnerships, Inc., Broomfield, Colorado, United States: SPI - Putting Salespeople First
BRONZE STEVIE® WINNER
Jeraisy Electronic Services, Riyadh, Saudi Arabia: Ahmed Abd El-Kader
US Automotive Protection Services, Wentzville, Missouri, United States: US Automotive Protection Services
Sales Enablement Program of the Year
GOLD STEVIE® WINNER
Autodesk, Inc., San Francisco, California, United States: Autodesk’s Enablement for the New Buying Experience
SILVER STEVIE® WINNER
Kyndryl Holdings, Inc., New York City, New York, United States: Kyndryl’s bold journey to transform account planning at scale with AI
Procore, Carpinteria, California, United States: Procore Redefines Sales Enablement with an Immersive, Experiential Conference
Seismic, San Diego, California, United States: Kantata's Sales Enablement Program
Year Up United, Carlsbad, California, United States: How Year Up United’s World-Class Enablement Team Rewrote the Nonprofit Playbook
BRONZE STEVIE® WINNER
GP PRO, Atlanta, Georgia, United States: GPXpress by GP PRO
Sales Growth Achievement of the Year
GOLD STEVIE® WINNER
Kraft Heinz, Istanbul, Türkiye: Bosphorus Go-to-Market Project
SILVER STEVIE® WINNER
SoftPro, Raleigh, North Carolina, United States: Customer Empowerment in Evolving Market Drives Exceptional Sales Growth
BRONZE STEVIE® WINNER
MarketStar, Ogden, Utah, United States: MarketStar’s Impact in Driving Sales Excellence
Sales Incentive Program of the Year
GOLD STEVIE® WINNER
Tikla Gelsin, Istanbul, Türkiye: Tikla Gelsin platform: Engagement and Revenue Growth in QSR with Loyalty-enabled Payments Solutions?
BRONZE STEVIE® WINNER
Allianz Partners, Richmond, Virginia, United States: Allianz Partners Sales Incentive Program
Sales Meeting of the Year
GOLD STEVIE® WINNER
Veeam Software, Alpharetta, Georgia, United States: Veeam Sales Kickoff
Sales Process of the Year
GOLD STEVIE® WINNER
Sales Partnerships, Inc., Broomfield, Colorado, United States: The Science of Sales
Sales Recruitment Initiative of the Year
GOLD STEVIE® WINNER
GoHealth, Chicago, Illinois, United States: GoHealth Sales Recruiting 2024
Sales Training or Coaching Program of the Year - All Other Industries
GOLD STEVIE® WINNER
Vesuvius Holdings Ltd, London, England, United Kingdom: Vesuvius Com Pro Sales Training 2.0
BRONZE STEVIE® WINNER
Skoda Yuce Auto - Skoda Academy, Istanbul, Türkiye: Skoda Akademi Hollistic Approach
Sales Training or Coaching Program of the Year - Business Services Industries
GOLD STEVIE® WINNER
IBM, Armonk, New York, United States: Accelerating Finance Skills in Consulting
SILVER STEVIE® WINNER
Janek Performance Group, Las Vegas, Nevada, United States: Critical Selling Skills
Sales Partnerships, Inc., Broomfield, Colorado, United States: SPI Flipping expectations in learning and development
Sales Training or Coaching Program of the Year - Other Service Industries
GOLD STEVIE® WINNER
Sodexo, Headquarters, Paris, France: Developing our people through innovative sales coaching
SILVER STEVIE® WINNER
Datasite, Minneapolis, Minnesotta, United States: Datasite's Sales Training Program
GoHealth, Chicago, Illinois, United States: GoHealth's Improvements to GoLearn Onboarding Program
RAIN Group, Boston, Massachusetts, United States: Sensormatic’s Sales & Enablement Leaders Foster Dynamic Culture of Learning
BRONZE STEVIE® WINNER
Marriott Vacations Worldwide, Orlando, Florida, United States: Marriott Vacations Worldwide EDGE Sales Training Program
Sales Training or Coaching Program of the Year - Technology Industries
GOLD STEVIE® WINNER
Autodesk, Inc., San Francisco, California, United States: Autodesk’s Skill Ready and Leadership Ready Program
SILVER STEVIE® WINNER
Autodesk, Inc., San Francisco, California, United States: Autodesk’s New Buying Experience Enablement Training Program
HP Inc., Palo Alto, California, United States: HP Future Ready AI MasterClass
Procore, Carpinteria, California, United States: Procore built a training EXPERIENCE; A new approach to sales enablement training
ServiceNow, Bray, Wicklow, Ireland: ServiceNow AMPlify Manager Program (AMP)
SALES DISTINCTION CATEGORIES
Sales Distinction of the Year - All Other Industries
GOLD STEVIE® WINNER
Year Up United, Carlsbad, California, United States: Unmatched Impact: Year Up United's Pursuit of Sales Excellence
SILVER STEVIE® WINNER
Trend Media, Carlsbad, California, United States: Trend Media's Value-based Sales Transformation
BRONZE STEVIE® WINNER
Vixio, London, England, United Kingdom: How Vixio Doubled Sales Growth In a Year Through New Pricing & Packaging Strategy
Sales Distinction of the Year - Computer Software
GOLD STEVIE® WINNER
Justworks, New York, New York, United States: Justworks for Sales Distinction of the Year 2025
BRONZE STEVIE® WINNER
SoftPro, Raleigh, North Carolina, United States: Empowering Customers Through Flexible Software Solutions
TRACT, Amsterdam, Netherlands: TRACT
Sales Distinction of the Year - Consumer Products & Services
GOLD STEVIE® WINNER
Kraft Heinz, Istanbul, Türkiye: Bosphorus Go-to-Market Project
SILVER STEVIE® WINNER
Vodafone Turkey Happy Squad, Istanbul, Türkiye: App in App Rewards Platform
BRONZE STEVIE® WINNER
DenizBank, Istanbul, Türkiye: Super Limit - One Form To Rule Them All
Go Flooring LLC, Charlotte, North Carolina, United States: Go Flooring
Sales Distinction of the Year - Financial Services
GOLD STEVIE® WINNER
MMP Capital, Farmingdale, New York, United States: MMP Capital's Sales Distinction
Sales Distinction of the Year – Healthcare, Pharmaceuticals, and Related Industries
GOLD STEVIE® WINNER
Sales Partnerships, Inc., Broomfield, Colorado, United States: Innovative selling in Healthcare - Prescription Discount Programs
SILVER STEVIE® WINNER
Brighton Health Plan Solutions, Westbury, New York, United States: Brighton Health Plan Solutions Experiences Record Growth
Sales Distinction of the Year - Media & Entertainment
GOLD STEVIE® WINNER
Trend Media, Carlsbad, California, United States: From Cost to ROI: Trend Media's Sales Transformation
Sales Distinction of the Year - Public Services & Education
GOLD STEVIE® WINNER
Year Up United, Carlsbad, California, United States: Unmatched Impact: Year Up United's Pursuit of Sales Excellence
BRONZE STEVIE® WINNER
Al Jazeera Media Institute, Doha, Qatar, Qatar: Al Jazeera Media Institute
Sales Distinction of the Year – Services
GOLD STEVIE® WINNER
Treeline, Inc., Wakefield, Massachusetts, United States: Sales Recruitment Initiative of the Year
BRONZE STEVIE® WINNER
Makers Nutrition, Hauppauge, New York, United States: Jason Provenzano, CEO
Yuksekbilgili Training & Consulting, Istanbul, Türkiye: Yuksekbilgili Approach
Sales Distinction of the Year – Telecommunications
GOLD STEVIE® WINNER
Sales Partnerships, Inc., Broomfield, Colorado, United States: Fielding success through technology and a commitment to diversity in residential Internet sales
ETHICS IN SALES AWARDS
Sponsored by Sales Partnerships
To be announced the week of April 3.
CUSTOMER SERVICE & CONTACT CENTER INDIVIDUAL CATEGORIES
Back-Office Customer Service Professional of the Year - All Other Industries
GOLD STEVIE® WINNER
DHL Express, Dubai, Dubai, United Arab Emirates: Jayashree Anand, Manager - Program Management
BRONZE STEVIE® WINNER
DHL Express Indonesia, Jakarta, Selatan, Indonesia: Savira Vania
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesotta, United States: Phillip Martin
Back-Office Customer Service Professional of the Year - Other Service Industries
GOLD STEVIE® WINNER
Cinch Home Services, Boca Raton, Florida, United States: Jonathan Rubenstein, Operations Analyst - Strategic Initiatives
SILVER STEVIE® WINNER
DHL Express, Guatemala, Guatemala, Guatemala: Cesar Adalberto Diaz
EmblemHealth Neighborhood Care, New York, New York, United States: Bethanny Boyd, Neighborhood Care
Back-Office Customer Service Professional of the Year - Technology Industries
GOLD STEVIE® WINNER
eMoney Advisor, Radnor, Pennsylvania, United States: Kate Hynson, Senior eLearning Specialist
BRONZE STEVIE® WINNER
IBM, Poughkeepsie, New York, United States: Kelly Vaughn, Product Engineer
Contact Center Leader of the Year
GOLD STEVIE® WINNER
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesotta, United States: Wayne White, Senior Vice President, Provider Service Operations
SILVER STEVIE® WINNER
JK Moving, Sacramento, California, United States: Ken Cohen, SVP, Business Development & Consumer Sales
Showdown Displays, Brooklyn Center, Minnesotta, United States: Jim Thomsen, VP of Customer Success at Showdown Displays
UPMC, Pittsburgh, Pennsylvania, United States: Trish Hanley, Scheduling Services Administrator - Patient Access Service Line
Zywave, Milwaukee, Wisconsin, United States: Emre Tekoglu, VP, Customer Support
BRONZE STEVIE® WINNER
British Columbia Lottery Corporation, Sacramento, California, United States: Martin Lampman, Director, Customer Support Operations
Support Services Group, Inc., Waco, Texas, United States: Lorena Oviedo, Campaign Manager
VIZIO Inc., Irvine, California, United States: Jen Schoenherr
Contact Center Manager of the Year
GOLD STEVIE® WINNER
Blackhawk Network, Pleasanton, California, United States: Andres Recinos, Manager, Call Center
Support Services Group, Inc., Waco, Texas, United States: Carlos Asim Gonzalez, Senior Manager Business Operations
Contact Center Professional of the Year
GOLD STEVIE® WINNER
Voya Financial, Gilbert, Arizona, United States: Haile Tesfai
BRONZE STEVIE® WINNER
Support Services Group, Inc., Waco, Texas, United States: Sarah Lindo, Senior Supervisor & Junior Operations Manager
Customer Service Leader of the Year
GOLD STEVIE® WINNER
Aspida, Durham, North Carolina, United States: Becky Reisinger, CEO
SILVER STEVIE® WINNER
Autodesk, Inc., Sand Francisco, California, United States: Jaspreet Singh, VP
Avantive Solutions, Tulsa, Oklahoma, United States: Lauren Mastrojohn, Account Director
British Columbia Lottery Corporation, Kamloops, British Columbia, Canada: Martin Lampman, Director, Customer Support Operations
Contentful, Denver, Colorado, United States: John Harte, Senior Director, Global Technical Support
ECI Software Solutions, Westlake, Texas, United States: Marlene Summers, Senior Vice President of Global Suppor
Horatio, New York, New York, United States: Jose Herrera, CEO
Infrascale, Reston, Virginia, United States: Abdul Muneer, Director of Technical Support at Infrascale
Recharge, Santa Monica, California, United States: Ty Bailey, Vice President of Services
BRONZE STEVIE® WINNER
Support Services Group, Inc., Waco, Texas, United States: Norieles Castillo, Program Manager
Customer Service Manager of the Year
GOLD STEVIE® WINNER
Petco, San Diego, California, United States: Anant Agarwal, Manager, IT Master Data Management (MDM) & Data Governance
SILVER STEVIE® WINNER
Allstate Protections Plans, Brisbane, California, United States: John Whelan, Vice President of Customer Experience
Contentful, Denver, Colorado, United States: Champa Sharma, Senior Manager, Global Technical Support
EmblemHealth Neighborhood Care, New York, New York, United States: Crystal Harrison, Healthcare Manager
MedTrainer, Las Vegas, Nevada, United States: Jaime Alfonso Barella D’Acosta
BRONZE STEVIE® WINNER
HP PPS Australia Pty Ltd, Melbourne, Victoria, Australia: Blair Willers, Service Manager, HP New Zealand
TCL, Irvine, California, United States: Janie Vanveenendaal, Support Manager
Customer Service Training Professional of the Year
GOLD STEVIE® WINNER
Blackhawk Network, Pleasanton, California, United States: Victor Huezo Urrutia, Training Supervisor
GoHealth, Chicago, Illinois, United States: Lacie Blanchard, Center of Excellence Coordinator
SILVER STEVIE® WINNER
eMoney Advisor, Radnor, Pennsylvania, United States: Ania Iguitian, Senior Advisory Success Coach
TCL, Irvine, California, United States: Kaye Falceso, Senior Manager of Training and Quality
BRONZE STEVIE® WINNER
Support Services Group, Inc., Waco, Texas, United States: Fe Hurtado
Support Services Group, Inc., Waco, Texas, United States: Thomas Rummell
Tranont, Lehi, Utah, United States: Loni Smith, Customer Success Training Manager
Front-Line Customer Service Professional of the Year - All Other Industries
GOLD STEVIE® WINNER
Vixio, London, England, United Kingdom: Kailey Cheng, Senior Client Value Specialist
SILVER STEVIE® WINNER
DHL Express Indonesia, Jakarta, Selatan, Indonesia: Owen Hizkia, Customer Service Advisor
BRONZE STEVIE® WINNER
Blackhawk Network, Pleasanton, California, United States: Carlos Roberto Gomez Carias, Service Center Agent I
Support Services Group, Inc., Waco, Texas, United States: Frank Rodriguez
Support Services Group, Inc., Waco, Texas, United States: Jeury Infante
Front-Line Customer Service Professional of the Year - Financial Services Industries
GOLD STEVIE® WINNER
MMP Capital, Farmingdale, New York, United States: Bryan Conklin, Senior Account Executive, Sales
Voya Financial, Gilbert, Arizona, United States: Amanda DuBois, National Account Implementation Manager
Front-Line Customer Service Professional of the Year - Other Service Industries
GOLD STEVIE® WINNER
EmblemHealth Neighborhood Care, New York, New York, United States: Kemar Asphall, Customer Care Navigator
SILVER STEVIE® WINNER
Rpharmy, Austin, Texas, United States: Sherlene Christen, Customer Experience Specialist
Front-Line Customer Service Professional of the Year - Technology Industries
GOLD STEVIE® WINNER
Intuit Mailchimp, Atlanta, Georgia, United States: Shelby Reinsimar, Senior Technical Specialist
SILVER STEVIE® WINNER
Intuit Mailchimp, Atlanta, Georgia, United States: Andrew Gillett, Product Support Specialist
Intuit Mailchimp, Atlanta, Georgia, United States: Ariel Contreras
BRONZE STEVIE® WINNER
eMoney Advisor, Radnor, Pennsylvania, United States: Veronica Bergey, Senior Data Migration Specialist
Rapid7, Tampa, Florida, United States: Daniel McGreevy, Senior Technical Support Engineer
Woman of the Year in Customer Service - All Other Industries
GOLD STEVIE® WINNER
EmblemHealth Neighborhood Care, New York, New York, United States: Nazneen Rahman, AVP, EmblemHealth Neighborhood Care
SILVER STEVIE® WINNER
Blackhawk Network, Pleasanton, California, United States: Pam Ortiz, Manager
MetTel, New York, New York, United States: Hillary Evans, Manager, Client Experience (CX) Contact Center & Account Management
The Fresh Market, Greensboro, North Carolina, United States: Neha Pokharna, Sr Analyst, Loyalty & Customer Insights
XP Health, San Carlos, California, United States: Kristi Miller, Member Experience Manager
Woman of the Year in Customer Service - Computer Hardware & Software
GOLD STEVIE® WINNER
Docupace, Holmdel, New Jersey, United States: Debbie Miller, Vice President, Customer Support & Training
SAP, Lake Mary, Florida, United States: Lynda Marie O’Brien, Head of Support
SILVER STEVIE® WINNER
Contentful, Denver, Colorado, United States: Champa Sharma, Senior Manager, Customer Support Team
HP PPS Australia Pty Ltd, Melbourne, Victoria, Australia: Liz James, Business Manager
IBM, Poughkeepsie, New York, United States: Kristina Puzza, Senior Technical Staff Member
Woman of the Year in Customer Service - Consumer Products & Services
GOLD STEVIE® WINNER
Nutun, Johannesburg, South Africa: Aeysha Coetzee-Ismail, Chief People Officer
SILVER STEVIE® WINNER
TCL, Irvine, California, United States: Joyce’s Surujbhan, Director of Customer Advocacy
Young Customer Service Professional of the Year - All Other Industries
GOLD STEVIE® WINNER
Blackhawk Network, Pleasanton, California, United States: Iris Barrera, Sr. Business Process Analyst
BRONZE STEVIE® WINNER
Support Services Group, Inc., Waco, Texas, United States: Dallas Frost, Client Implementation Manager
Support Services Group, Inc., Waco, Texas, United States: Miguel Figueroa, Manager
Vixio, London, England, United Kingdom: Renata Daroczi, Client Value Specialist
Young Customer Service Professional of the Year - Technology Industries
GOLD STEVIE® WINNER
IBM, Poughkeepsie, New York, United States: Ryan Bouchard, Advisory Software Engineer
SILVER STEVIE® WINNER
CivicPlus, Manhattan, Kansas, United States: Austin O’Rourke, Technical Support Engineer 3
IBM, Los Gatos, California, United States: Sowbarani Ponnusamy, IBM Technical Support Professional
Rapid7, Tampa, Florida, United States: Daniel McGreevy, Senior Technical Support Engineer
CUSTOMER SERVICE & CONTACT CENTER TEAM CATEGORIES
Back-Office Customer Service Team of the Year - All Other Industries
GOLD STEVIE® WINNER
DHL Express, Dubai, Dubai, United Arab Emirates: DHL's Customer Care Team
SILVER STEVIE® WINNER
DHL Express Chile, Santiago, Santiago Metropolitan Region, Chile: Achieving Trace Exception Excellence
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesotta, United States: Provider Resolution Center
VIZIO Inc., Irvine, California, United States: VIZIO Support Operations AI Team
BRONZE STEVIE® WINNER
Blackhawk Network, Pleasanton, California, United States: The Business Systems Analysis and Triage team (BSAT)
Back-Office Customer Service Team of the Year - Business Services Industries
GOLD STEVIE® WINNER
IBM, Armonk, New York, United States: Productivity in action: Automating and simplifying
Back-Office Customer Service Team of the Year - Other Service Industries
GOLD STEVIE® WINNER
DHL Express Chile, Santiago, Santiago Metropolitan Region, Chile: High tech high value shipment handling improvement
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: Accelerating Excellence in the Back Office
SILVER STEVIE® WINNER
TELUS Smart Security & Automation, Vancouver, British Columbia, Canada: TELUS Provisioning Team
Back-Office Customer Service Team of the Year - Technology Industries
GOLD STEVIE® WINNER
Jenzabar, Boston, Massachusetts, United States: Jenzabar's Managed Services Team Minimiziing the CrowdStrike Incident's Impact
Contact Center of the Year (Over 100 Seats) - All Other Industries
GOLD STEVIE® WINNER
Allianz Partners, Richmond, Virginia, United States: Contact Center: Travel & Bankcard TPA
SILVER STEVIE® WINNER
ADP, Alpharetta, Georgia, United States: Support Model for the Modern Workforce
Nutun, Johannesburg, South Africa: Nutun and Cap One
Scottish Power, Glasgow, Scotland, United Kingdom: Our Contact centre Transformation: Embracing AI for Exceptional CX
Support Services Group, Inc., Waco, Texas, United States: Support Services Group
Contact Center of the Year (Over 100 Seats) - Business Services Industries
GOLD STEVIE® WINNER
Iron Mountain, Boston, Massachusetts, United States: Iron Mountain's Contact Center
SILVER STEVIE® WINNER
ezCater, Boston, Massachusetts, United States: ezCater's Beyond Helpful Contact Center Maintains a Positive CSAT Score of 96%
Lenovo Group Limited, Raleigh, North Carolina, United States: Lenovo AI-Powered Customer Service Center
Contact Center of the Year (Over 100 Seats) - Financial Services Industries
GOLD STEVIE® WINNER
DBS Bank Ltd, Singapore, Singapore: DBS Customer Centre - One Team, One Voice, One Dream
Contact Center of the Year (Over 100 Seats) - Other Service Industries
GOLD STEVIE® WINNER
TELUS Smart Security & Automation, Vancouver, British Columbia, Canada: TELUS Central Alarm Monitoring
SILVER STEVIE® WINNER
Delta Defense, West Bend, Wisconsin, United States: Honor the Struggle
Endurance Warranty Services, Chicago, Illinois, United States: Endurance Warranty's Customer Experience Team
Inktel Contact Center Solutions, Miami, Florida, United States: Inktel Contact Center Solutions
Mplus, Zagreb, Croatia: Heart, Hustle, and Heroism: The Team That Turned the Tide
SCAN Health Plan, Long Beach, California, United States: SCAN Health Plan's Rebel Member Services Team
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesotta, United States: Provider Contact Center
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: UPMC's Health Plan Contact Center
Contact Center of the Year (Over 100 Seats) - Technology Industries
GOLD STEVIE® WINNER
Intuit Mailchimp, Atlanta, Georgia, United States: Intuit Mailchimp's Contact Center
Talkmobile, Newbury, Berkshire, United Kingdom: Talkmobile Contact Center
SILVER STEVIE® WINNER
Pushpay, Redmond, Washington, United States: Pushpay's Contact Center
BRONZE STEVIE® WINNER
Zywave, Milwaukee, Wisconsin, United States: Zywave - Customer Support is the destination department
Contact Center of the Year (Up to 100 Seats) - All Other Industries
GOLD STEVIE® WINNER
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Taking Customer Service To The Next Level
SILVER STEVIE® WINNER
ADP, Alpharetta, Georgia, United States: Empowering Excellence: Expert support, exceptional service
Avera Health Plans, Sioux Falls, South Dakota, United States: Avera Health Plans - Customer Care - CC of Year
Blueair, Chicago, Illinois, United States: Blueair's Journey to Excellence
DHL Express Ecuador, Quito, Pichincha, Ecuador: DHL Express Ecuador Contact Center
DHL Express Worldwide (BD) Pvt. Ltd., Dhaka, Bangladesh: DHL BD Contact Center
Element TV Company, LP, Winnsboro, South Carolina, United States: Element TV Company, LP - Contact Center
Nutun, Johannesburg, South Africa: Nutun and Charles Tyrwhitt
Radio Flyer, Chicago, Illinois, United States: Radio Flyer's FUNatical Customer Service Team
Showdown Displays, Brooklyn Center, Minnesotta, United States: Showdown Displays Contact Center
WebCE, Dallas, Texas, United States: WebCE's Contact Center
Contact Center of the Year (Up to 100 Seats) - Business Services Industries
GOLD STEVIE® WINNER
Bottomline, Portsmouth, New Hampshire, United States: Bottomline's LSM Support
BRONZE STEVIE® WINNER
IBM, Armonk, New York, United States: Devices@IBM Contact Center
Contact Center of the Year (Up to 100 Seats) - Financial Services Industries
GOLD STEVIE® WINNER
Bottomline, Portsmouth, New Hampshire, United States: Paymode Member Services achieves a world-class turnaround
SILVER STEVIE® WINNER
Aspida, Durham, North Carolina, United States: Aspida Operations Team
Future Generali India Insurance Company Ltd., Mumbai, Maharashtra, India: Future Generali India Insurance Company Ltd., Mumbai, India's Contact Centre's Path to Innovation, Automation
Toco Warranty, Los Angeles, California, United States: Toco Warranty: Revolutionizing Contact Center Excellence
BRONZE STEVIE® WINNER
EFG Companies, Dallas, Texas, United States: Customized Engagement
Contact Center of the Year (Up to 100 Seats) - Other Service Industries
GOLD STEVIE® WINNER
Lessen, Scottsdale, Arizona, United States: Lessen
SILVER STEVIE® WINNER
Aptia, Boston, Massachusetts, United States: Aptia's Contact Center Outperforms the Industry Standards
BeneCard PBF, Mechanicsburg, Pennsylvania, United States: Our Members Are Our Purpose - Next Generation
Korea Commercial Film Maker Union, Seoul, South Korea: DHL Korea Customer Contact Center
Contact Center of the Year (Up to 100 Seats) - Technology Industries
GOLD STEVIE® WINNER
Firmex, Toronto, Ontario, Canada: Human to Human Support
SILVER STEVIE® WINNER
Contentful, Denver, Colorado, United States: Contentful's Global Customer Support Team
Druva Inc., Santa Clara, California, United States: Druva Delivers Next-Gen Customer Service
MedTrainer, Las Vegas, Nevada, United States: MedTrainer's Contact Center
OneCause, Carmel, Indiana, United States: OneCause Contact Center
OpenGov, San Francisco, California, United States: OpenGov's Contact Center
Planet, San Francisco, California, United States: Planet's Customer Service & Call Center
PrimeRx, Uniondale, New York, United States: PrimeRx's Contact Center
BRONZE STEVIE® WINNER
AWeber - Email Marketing, Chalfont, Pennsylvania, United States: AWeber - Email Marketing's Contact Center
Axis Communications, Chelmsford, Massachusetts, United States: Axis Communications Technical Services
Customer Service Complaints Team of the Year - All Other Industries
GOLD STEVIE® WINNER
DHL Express Ecuador, Quito, Pichincha, Ecuador: DHL Ecuador Customer Service Complaints Team
BRONZE STEVIE® WINNER
DHL Express Worldwide (BD) Pvt. Ltd., Dhaka, Bangladesh: DHL BD Customer Service Complaints Team
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesotta, United States: Escalated Contact Center
Customer Service Complaints Team of the Year - Financial Services Industries
GOLD STEVIE® WINNER
Intuit Canada, Toronto, Ontario, Canada: Escalations Reimagined
BRONZE STEVIE® WINNER
Aktifbank, Istanbul, Türkiye: Aktifbank Customer Notifications and Social Media Management Unit
Customer Service Complaints Team of the Year - Technology Industries
GOLD STEVIE® WINNER
IBM, Los Gatos, California, United States: IBM Escalation Management Team
Customer Service Management Team of the Year
GOLD STEVIE® WINNER
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Leave no stone unturned
SILVER STEVIE® WINNER
Weber LLC, Boulder, Colorado, United States: Weber Grill’s Senior Consumer Care Leadership Team
Zywave, Milwaukee, Wisconsin, United States: Zywave - Talented leadership is all promoted within takes Zywave Customer Support through transformation
BRONZE STEVIE® WINNER
Blackhawk Network, Pleasanton, California, United States: The APAC Client Service Team
Support Services Group, Inc., Waco, Texas, United States: Furnished with Care
Support Services Group, Inc., Waco, Texas, United States: Luxury Retail Excellence
Customer Service Team of the Year - Recovery Situation - All Other Industries
GOLD STEVIE® WINNER
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Defying Challenges, Driving Growth - DHL Express Vietnam Customer Care Team
SILVER STEVIE® WINNER
Blueair, Chicago, Illinois, United States: Revitalizing Customer Experience: Blueair's Journey to Excellence
BRONZE STEVIE® WINNER
Element TV Company, LP, Winnsboro, South Carolina, United States: Element TV Company, LP - Customer Service Team
Mplus, Zagreb, Croatia: Heart, Hustle, and Heroism: The Team That Turned the Tide
Customer Service Team of the Year - Recovery Situation - Financial Services Industries
GOLD STEVIE® WINNER
TransUnion, Chicago, Illinois, United States: TransUnion Global Consumer - Agent Experience Recovery Program for the US Market
Customer Service Training Team of the Year - External - All Other Industries
GOLD STEVIE® WINNER
Modern Campus, Camarillo, California, United States: Modern Campus: Customer Service Training Team
Customer Service Training Team of the Year - External - Other Service Industries
GOLD STEVIE® WINNER
Nutun, Johannesburg, South Africa: The Strive Academy 's Customer Service Training Team
Customer Service Training Team of the Year - External - Technology Industries
GOLD STEVIE® WINNER
CivicPlus, Manhattan, Kansas, United States: CivicPlus Web Central / Evolve Training and Consulting Team
Customer Service Training Team of the Year - Internal - All Other Industries
GOLD STEVIE® WINNER
Support Services Group, Inc., Waco, Texas, United States: Investing in Training
Weber LLC, Boulder, Colorado, United States: Weber Grill’s Training Team Elevates Customer Care through Well-Done Effort
SILVER STEVIE® WINNER
DHL Express Worldwide (BD) Pvt. Ltd., Dhaka, Bangladesh: DHL BD Customer Service Training Team
Customer Service Training Team of the Year - Internal - Business Services Industries
GOLD STEVIE® WINNER
IBM, Armonk, New York, United States: UpSkilling with a Focus on Execution Accuracy and Efficiency
Customer Service Training Team of the Year - Internal - Financial Services Industries
GOLD STEVIE® WINNER
Voya Financial, Gilbert, Arizona, United States: Voya Learning and Development Team
Customer Service Training Team of the Year - Internal - Other Service Industries
GOLD STEVIE® WINNER
UPMC, Pittsburgh, Pennsylvania, United States: UPMC Scheduling Services Training Team
Customer Service Training Team of the Year - Internal - Technology Industries
GOLD STEVIE® WINNER
Heavy Construction Systems Specialists (HCSS), Sugar Land, Texas, United States: Heavy Construction Systems Solutions (HCSS) Customer Service Training Team
SILVER STEVIE® WINNER
CivicPlus, Manhattan, Kansas, United States: CivicPlus' Customer Service Training Team
BRONZE STEVIE® WINNER
Patreon, Inc., San Francisco, California, United States: Patreon's Product Education Team
Front-Line Customer Service Team of the Year - All Other Industries
GOLD STEVIE® WINNER
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Connecting People, Improving Lives
SILVER STEVIE® WINNER
Allianz Partners, Richmond, Virginia, United States: Outstanding Frontline: Travel Insurance & Bankcard TPA
Aptia, Boston, Massachusetts, United States: Aptia's Front-Line Customer Service Team Achieves Outstanding Participant Scores
DHL Express Worldwide (BD) Pvt. Ltd., Dhaka, Bangladesh: DHL BD Front-Line Customer Service Team
Element TV Company, LP, Winnsboro, South Carolina, United States: Element TV Company, LP - Front-Line Customer Service Team
MetTel, New York, New York, United States: MetTel Customer Experience (CX) Order Desk
BRONZE STEVIE® WINNER
Widex, Hauppauge, New York, United States: Widex's Customer Service Transformation
Front-Line Customer Service Team of the Year - Business Services Industries
GOLD STEVIE® WINNER
Mplus, Zagreb, Croatia: Heart, Hustle, and Heroism: The Team That Turned the Tide
SILVER STEVIE® WINNER
ScoreApp, Watford, United Kingdom: ScoreApp's Front-Line Customer Service Team
Front-Line Customer Service Team of the Year - Financial Services Industries
GOLD STEVIE® WINNER
Optima Tax Relief, LLC, Santa Ana, California, United States: Optima Tax Relief, LLC Front-Line Customer Service Team
SILVER STEVIE® WINNER
Attune Insurance, New York, New York, United States: Human Touch, Tech Power: Attune’s Formula for Frontline Excellence
Docupace, Holmdel, New Jersey, United States: Front-Line Heroes: The PreciseFP Support Team
Nasdaq Governance Solutions, New York, New York, United States: Nasdaq Governance Solutions Customer Service Team
Front-Line Customer Service Team of the Year - Other Service Industries
GOLD STEVIE® WINNER
RetireeFirst, Mt. Laurel, New Jersey, United States: RetireeFirst’s Retiree Advocacy Services-a Human Touch to Retiree Benefits
SILVER STEVIE® WINNER
Delta Defense, West Bend, Wisconsin, United States: Right Place, Right Time
DHL Express Chile, Santiago, Santiago Metropolitan Region, Chile: Improving Sales Lead Quality
Quantum Health, Dublin, Ohio, United States: Quantum Health - Human-Centered, Tech-Empowered: The Future of Personalized Healthcare
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesotta, United States: UnitedHealthcare Provider Service Operations (PSO) Commercial Contact Team
BRONZE STEVIE® WINNER
Go Flooring LLC, Charlotte, North Carolina, United States: Go Flooring Front-Line Customer Service Team
Front-Line Customer Service Team of the Year - Technology Industries
GOLD STEVIE® WINNER
DreamHost, Brea, California, United States: Helping entrepreneurs find success online with a personal touch
SILVER STEVIE® WINNER
DataCore Software Inc, Ft. Lauderdale, Florida, United States: DataCore Technical Support Team
ECI Software Solutions, Westlake, Texas, United States: ECI Customer Support: Transformation through Collaborative Swarming
Heavy Construction Systems Specialists (HCSS), Sugar Land, Texas, United States: Heavy Construction Systems Specialists (HCSS) Front-Line Customer Service Team
IBM, Poughkeepsie, New York, United States: IBM zSSA Front-Line Customer Service Team
Intuit Canada, Toronto, Ontario, Canada: Migration Queue
Omnisen UAB, Vilnius, Lithuania: Omnisend Support Team - Too Easy. Almost Too Boring
OpenGov, San Francisco, California, United States: OpenGov's Front-Line Customer Service Team
Planet, San Francisco, California, United States: Planet's Front-Line Customer Service Team
PowerSchool, Folsom, California, United States: PowerSchool Professional Services
Pushpay, Redmond, Washington, United States: Customer Success Management - Reducing Churn & Increasing GRR
Q4 Inc., Toronto, Ontario, Canada: Q4’s Web Content Services Team
Recharge, Santa Monica, California, United States: Recharge : Front-Line Customer Service Team
Rimini Street, Walnut Creek, California, United States: Rimini Street's GSD Team
Simpplr, Redwood City, California, United States: Simpplr Reorganizes Front-Line Customer Support Team with Impressive Results
Smarsh, Portland, Oregon, United States: Smarsh's Front-Line Customer Service Team
Teal, Alexandria, Virginia, United States: Teal’s IT service representatives
UserTesting, Mountain View, California, United States: 98% and Beyond: Raising the Bar
BRONZE STEVIE® WINNER
Bright Market, LLC dba FastSpring, Santa Barbara, California, United States: FastSpring Support 2024
Constant Contact, Waltham, Massachusetts, United States: Constant Contact's Customer Retention Team
Convoso, Woodland Hills, California, United States: Convoso's Front-Line Customer Service Team
MediaRadar, Inc., New York, New York, United States: MediaRadar, Inc.
Nasdaq Governance Solutions, New York, New York, United States: Nasdaq Governance Solutions Customer Service Team
Wolters Kluwer's ELM Solutions, Houston, Texas, United States: ELM Solutions
CUSTOMER SERVICE & CONTACT CENTER ACHIEVEMENT CATEGORIES
Achievement in Customer Experience - All Other Industries
GOLD STEVIE® WINNER
Octopus Energy, London, England, United Kingdom: Customer Reward Scheme
BRONZE STEVIE® WINNER
Blue Ocean, Halifax, Nova Scotia, Canada: Transforming Subscirber Retention Through Value-Led Customer Experience
FLO GROUP, Istanbul, Türkiye: FLO Group Happy Customers Project
Northspyre, New York, New York, United States: Revolutionizing CRE Tech Support
Pluxee Türkiye, Istanbul, Türkiye: Customer Experience Transformation
Widex, Hauppauge, New York, United States: Widex's Customer Service Transformation
Achievement in Customer Experience - Business Services
GOLD STEVIE® WINNER
Aucera, Mahwah, New Jersey, United States: Aucera’s Breakthrough Innovations in Driving Loyalty and Retention
SILVER STEVIE® WINNER
Iron Mountain, Boston, Massachusetts, United States: Delivering Personalized Experiences and Anticipating Customer Needs
BRONZE STEVIE® WINNER
ibex, New York, New York, United States: ibex
Tax Hive, Orem, Utah, United States: Tax Hive: Redefining Excellence in Customer Experience
TPx, Austin, Texas, United States: TPx Increases Customer Satisfaction Score 13% in Two Years
Achievement in Customer Experience - Computer Software
GOLD STEVIE® WINNER
OpenGov, San Francisco, California, United States: OpenGov's Achievement in Customer Experience
SILVER STEVIE® WINNER
Intuit Canada, Toronto, Ontario, Canada: French Payments Experience
Intuit Canada, Toronto, Ontario, Canada: Post-Migration Advanced SKU Experience
Omnisen UAB, Vilnius, Lithuania: Omnisend Support Team - Too Easy. Almost Too Boring
BRONZE STEVIE® WINNER
Firmex, Toronto, Ontario, Canada: Personalized Support for Every Person
Achievement in Customer Experience - Consumer Product & Services
GOLD STEVIE® WINNER
Lenovo International Services Support (ISS) + BR Team, Beijing, China: Reducing Churn through Customer Care
SILVER STEVIE® WINNER
Cymbiotika, San Diego, California, United States: Cymbiotika Customer Success Team: 2024 Achievements
Everise Inc., Plantation, Florida, United States: Everise Inc
BRONZE STEVIE® WINNER
Element TV Company, LP, Winnsboro, South Carolina, United States: Element TV Company, LP
Achievement in Customer Experience - Financial Services & Insurance
GOLD STEVIE® WINNER
Human Interest, Bothell, Washington, United States: Human Interest Inc: Customer Experience
SILVER STEVIE® WINNER
Allianz Sigorta AŞ, Istanbul, Levent, Türkiye: Allianz Investment Committee Fund Recommendatios
iTrustCapital, Irvine, California, United States: iTrustCapital’s Achievement in Customer Experience
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: UPMC Health Plan Achievement in Customer Experience
BRONZE STEVIE® WINNER
FedPoint, Portsmouth, New Hampshire, United States: Customer Experience Transformation (CXT) initiative
InvoiceCloud, Boston, Massachusetts, United States: InvoiceCloud
Achievement in Customer Experience – Telecommunications
GOLD STEVIE® WINNER
Talkmobile, Newbury, Berkshire, United Kingdom: Talkmobile's Achievement in Customer Experience
SILVER STEVIE® WINNER
Fusion Connect, Atlanta, Georgia, United States: Fusion Connect’s Commitment to Excellence
BRONZE STEVIE® WINNER
Bandwidth Inc., Raleigh, North Carolina, United States: Bandwidth Inc.
Evara Health, Sacramento, California, United States: Evara Health
Achievement in Customer Experience – Transportation
GOLD STEVIE® WINNER
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Putting Customer In the heart of everything we do
BRONZE STEVIE® WINNER
DHL Express Indonesia, Jakarta, Selatan, Indonesia: Enhancing Customer Service Experience of DHL Key Customers through Implementation of Root cause analysis for repeated issues.
Turo, Phoenix, Arizona, United States: Turo Talk: Turo's social media community for host's
Achievement in Customer Service Automation
GOLD STEVIE® WINNER
Octopus Energy, London, England, United Kingdom: Magic Ink
SILVER STEVIE® WINNER
DMA - Digital Made Accessible, São Paulo, Brazil: Riachuelo’s Digital Breakthrough with DMA
HGS, Warrenville, Illinois, United States: HGS Achievement in Customer Service Automation
Honeylove, Los Angeles, California, United States: Honeylove
IntelePeer, Dania Beach, Florida, United States: We're Newt Kidding - IntelePeer's Customer Service Automation
BRONZE STEVIE® WINNER
Attune Insurance, New York, New York, United States: Attune: Improving the broker experience with automation and empathy
Cinch Home Services, Boca Raton, Florida, United States: Cinch Home Services Introduces Digital-First Customer Outreach Program
Druva Inc., Santa Clara, California, United States: Druva Delivers Next-Gen Customer Service
SESTEK, Istanbul, Türkiye: Madame Coco Increased Self-Service Rates and Reduced Costs with Automation
Udacity Inc. (Part of Accenture), Mountain View, California, United States: Provideing exceptional digital-first experience to customers
Webjet, Melbourne, Victoria, Australia: Customer Service & Call Center Awards Achievement Categories
WNS (Holdings) Limited, Mumbai, Maharashtra, India: Travel Major Leverages WNS’ Interactive Analytics Expertise to Enhance CX
Achievement in the Use of Data & Analytics in Customer Service
GOLD STEVIE® WINNER
1800Flowers.com Customer Care Quality Team, Jericho, New York, United States: Highlighting the Voice of the Customer through Data and Analytics
BRONZE STEVIE® WINNER
FedPoint, Portsmouth, New Hampshire, United States: Customer Experience Transformation (CXT) Initiative
Percepta, Allen Park, Michigan, United States: D.A.I.S.Y.
TTEC, Greenwood Village, Colorado, United States: Take QA to new heights with AI-enhanced quality and insights
Voya Financial, Gilbert, Arizona, United States: Internal Coaching/Health & Wealth Quality Teams
WNS (Holdings) Limited, Mumbai, Maharashtra, India: WNS’ Domain and Customer Insight Prowess Enable Leading APAC Insurer to Optimize Repeat Contacts
Award for Innovation in Customer Service - All Other Industries
GOLD STEVIE® WINNER
Liveops, Inc., Scottsdale, Arizona, United States: Liveops, Inc.
SILVER STEVIE® WINNER
Alorica, Irvine, California, United States: Award for Innovation in Customer Service
One Step GPS, San Fernando, California, United States: People As The Priority: The Innovative Customer Service Department at One Step GPS
Michaels, Sacramento, California, United States: Michaels
TouchPoint One / Aucera, Indianapolis, Indiana, United States: TouchPoint One’s Acuity at Aucera
BRONZE STEVIE® WINNER
Enerjisa, Istanbul, Türkiye: Enerjisa Sogutozu Customer Services Center
Inspiration Travel, Fresno, California, United States: Inspiration Travel
Award for Innovation in Customer Service - Computer Industries
GOLD STEVIE® WINNER
Recharge, Santa Monica, California, United States: Recharge
SILVER STEVIE® WINNER
NetApp, Inc., Sunnyvale, California, United States: NetApp Digital Support Experience – API innovation
BRONZE STEVIE® WINNER
Automation Anywhere, San Jose, California, United States: Using Innovation in Intelligent Automation and Generative AI to Provide Next-Generation Customer Service
Award for Innovation in Customer Service - Financial Services Industries
GOLD STEVIE® WINNER
Cathay Life Insurance, Taipei City, Taiwan: Pioneering the Future of Service-Innovation at Every Touchpoint
SILVER STEVIE® WINNER
DMA - Digital Made Accessible, São Paulo, Brazil: How Itaú Reduced Phone Fraud by 50% with DMA’s Protect Call
BRONZE STEVIE® WINNER
Banco do Brasil S.A. - São Paulo - São Paulo - Brazil, São Paulo, Brazil: Attendance huBB - SAC BB
Collins Community Credit Union, Sacramento, California, United States: Collins Community Credit Union
St. James’s Place, Cirencester, Gloucestershire, United Kingdom: St. James's Place: Building a sector-leading customer experience
Award for Innovation in Customer Service - Other Service Industries
GOLD STEVIE® WINNER
Everise Inc., Plantation, Florida, United States: Everise Inc.
SILVER STEVIE® WINNER
Chippin, Istanbul, Türkiye: Joyalty - Loyalty and Campaign Management Platform
BRONZE STEVIE® WINNER
Freedom Boat Club, Gold Coast, Queensland, Australia: Freedom Boat Club
HireRight, LLC, Nashville, Tennessee, United States: HireRight's Hypercare Onboarding Program (HOP)
Smarsh, Portland, Oregon, United States: Optimizing Support Costs to Meet Increasing Demand
Teleperformance, Mumbai, Maharashtra, India: TP Seller Support BOT
UPMC, Pittsburgh, Pennsylvania, United States: UPMC Harrisburg Scheduling Services Contact Center Texting Initiative
Award for Innovation in Customer Service - Telecommunications Industries
GOLD STEVIE® WINNER
Bandwidth Inc., Raleigh, North Carolina, United States: Bandwidth Inc.
Best Customer Engagement Initiative
GOLD STEVIE® WINNER
Bandwidth Inc., Raleigh, North Carolina, United States: Reverb24
SILVER STEVIE® WINNER
DMA - Digital Made Accessible, São Paulo, Brazil: EMPATHY AND EFFICIENCY: MAPFRE’S DIGITAL JOURNEY AND RESPONSE TO BRAZIL’S WORST FLOODS
Intuit Canada, Toronto, Ontario, Canada: Visual Learning
Support Services Group, Waco, Texas, United States: QSR Care that Delivers
BRONZE STEVIE® WINNER
Blackhawk Network, Pleasanton, California, United States: Disputes Team Implementations
iFood, Osasco, Brazil: iFood Community
NetApp, Inc., Sunnyvale, California, United States: NetApp Digital Support Experience – Discord
Samsung Electronics America, Ridgefield Park, New Jersey, United States: Samsung PPX (Post Purchase Experience) Care SMS Program
TELUS Smart Security & Automation, Vancouver, British Columbia, Canada: TELUS Event Response Program
UPMC, Pittsburgh, Pennsylvania, United States: UPMC Harrisburg Scheduling Services Contact Center Emergency Department Patient Referral Process
Best Customer Feedback Strategy
GOLD STEVIE® WINNER
United Development Company, Doha, Qatar: Best Customer Feedback Strategy
BRONZE STEVIE® WINNER
1800Flowers.com Customer Care Quality Team, Jericho, New York, United States: Dissatisfied (DSAT) Ticket Customer Callback Process
DHL Express Worldwide (BD) Pvt. Ltd., Dhaka, Bangladesh: DHL BD Best Customer Feedback Strategy
DHL Japan, Inc., Tokyo, Japan: Leveraging VOC to improve customer satisfaction and employee motivation
Druva Inc., Santa Clara, California, United States: Druva's Impactful Customer Feedback Strategy
WalkMe, San Francisco, California, United States: WalkMe Support Quality & Experience Team Feedback Strategy
Best Customer Satisfaction Strategy - All Other Industries
GOLD STEVIE® WINNER
Blueair, Chicago, Illinois, United States: Revamping Customer Satisfaction: Blueair's Journey to Excellence
SILVER STEVIE® WINNER
Allianz Partners, Richmond, Virginia, United States: Transforming Customer Satisfaction in Bankcard TPA Operations
Broadvoice, Northridge, California, United States: Broadvoice Success Program
Element TV Company, LP, Winnsboro, South Carolina, United States: Element TV Company, LP
Honeylove, Los Angeles, California, United States: Honeylove
United Development Company, Doha, Qatar: Best Customer Satisfaction Strategy
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesotta, United States: UHC Provider Service Operations
BRONZE STEVIE® WINNER
Human Interest, Bothell, Washington, United States: Human Interest: Customer Satisfaction Strategy
Pluxee Türkiye, Istanbul, Türkiye: Customer Experience Transformation
Best Customer Satisfaction Strategy - Business Services
GOLD STEVIE® WINNER
Liveops, Inc., Scottsdale, Arizona, United States: Liveops
BRONZE STEVIE® WINNER
CivicPlus, Manhattan, Kansas, United States: CivicPlus's Customer Service Strategy
iWave, Charlottetown, Prince Edward Island, Canada: Revolutionizing Fundraising Intelligence: iwave's Unmatched Growth and Innovation
Kobie, St. Petersburg, Florida, United States: The Strategy Behind Kobie’s Loyalty-Centric Call Center Success
Best Customer Satisfaction Strategy - Computer Software & Services
GOLD STEVIE® WINNER
Druva Inc., Santa Clara, California, United States: Druva's Impactful Customer Satisfaction Strategy
Intuit Mailchimp, Atlanta, Georgia, United States: Best-in-class experience when and where customers need it most
BRONZE STEVIE® WINNER
Front, San Francisco, California, United States: Front
Intuit Canada, Toronto, Ontario, Canada: Automated Closed Loop Email
Rimini Street, Walnut Creek, California, United States: Transforming Customer Satisfaction with Proactive Partnerships
Best Return on Customer Service Investment
GOLD STEVIE® WINNER
Allianz Sigorta AŞ, Istanbul, Levent, Türkiye: Allianz’im Mobile Application
SILVER STEVIE® WINNER
Druva Inc., Santa Clara, California, United States: Druva Delivers Next-Gen Customer Service
TruHearing, Draper, Utah, United States: TruHearing Best Return on Customer Service Investment
VIZIO Inc., Irvine, California, United States: Summarization: Just focus on the customer
BRONZE STEVIE® WINNER
UniFirst Corporation, Wilmington, Massachusetts, United States: Investing in future leaders: UniFirst Go Careers program
Best Use of Customer Insight
GOLD STEVIE® WINNER
Future Generali India Insurance Company Ltd., Mumbai, Maharashtra, India: Experience & Business Transformation Using Insights
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesotta, United States: Provider Resolution Center
SILVER STEVIE® WINNER
Intuit Canada, Toronto, Ontario, Canada: Customer Education Enhancements
Kobie, St. Petersburg, Florida, United States: Harnessing Positive Customer Interactions to Drive Insights and Revenue Growth
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: UPMC Health Plan Best Use of Customer Insights
BRONZE STEVIE® WINNER
Clio, Burnaby, British Columbia, Canada: Leveraging Customer Insights to Drive Success: Transforming Data into Meaningful Action
WNS (Holdings) Limited, Mumbai, Maharashtra, India: Leading North American Airline Visibly Reduces Customer Call Contacts through WNS’ Digital CX Expertise
Best Use of Omnichannel in Customer Service - All Other Industries
GOLD STEVIE® WINNER
ADT INC, Boca Raton, Florida, United States: Connecting Every Touchpoint: ADT’s Best Use of Omnichannel in Service
BRONZE STEVIE® WINNER
ACT - Advanced Call Center Technologies, Berwyn, Pennsylvania, United States: ACT
NYC311 Customer Operations, New York City, New York, United States: Exceeding customer expectations through omnichannel
Top Hat, Toronto, Ontario, Canada: Top Hat Omnichannel Strategy
Best Use of Omnichannel in Customer Service - Computer Industries
GOLD STEVIE® WINNER
Druva Inc., Santa Clara, California, United States: Druva Delivers Next-Gen Customer Service
BRONZE STEVIE® WINNER
Vetster, Toronto, Ontario, Canada: Vetster
Best Use of Omnichannel in Customer Service - Financial Services Industries
GOLD STEVIE® WINNER
Intuit Canada, Toronto, Ontario, Canada: QuickBooks Self-Employed Omni-Channel and Support improvements
SILVER STEVIE® WINNER
ACT - Advanced Call Center Technologies, Berwyn, Pennsylvania, United States: ACT
Teb faktoring aş, Istanbul, Türkiye: TEB Faktoring
BRONZE STEVIE® WINNER
Assurant, Atlanta, Georgia, United States: HOIPremiumDirect Digital Payments
Docupace, Holmdel, New Jersey, United States: Docupace’s Omnichannel Customer Service
The Bank of Brazil, Brasília, Federal District, Brazil: BB Point
Best Use of Technology in Customer Service - All Other Industries
GOLD STEVIE® WINNER
Optima Tax Relief, LLC, Santa Ana, California, United States: Optima Tax Relief's Customer Service Innovations
SILVER STEVIE® WINNER
ADT INC, Boca Raton, Florida, United States: ADT’s Virtual Support Center
Capital Rx, New York, New York, United States: Capital Rx's JUDI
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Delivering Excellence in a Digital World
Scottish Power, Glasgow, Scotland, United Kingdom: Tech-enabled, Customer-centric: Transforming our CX by Embracing AI
UnifyCX, Louisville, Kentucky, United States: UnifyCX: Elevating Customer Experience with AI-Enhanced Human Support
BRONZE STEVIE® WINNER
KMS Lighthouse Limited, Petach Tikva, Israel: KMS Lighthouse Limited
Mplus, Zagreb, Croatia: Transforming Employee and Customer Experiences with Mplus Conversational AI Platform
Simply Contact, Lviv, Ukraine: Simply Contact
VIZIO Inc., Irvine, California, United States: VOC- The Journey to Real Time Feedback
Webjet, Melbourne, Victoria, Australia: Best Use of Technology in Customer Service - All Other Industries
Best Use of Technology in Customer Service - Computer Industries
GOLD STEVIE® WINNER
IBM, Los Gatos, California, United States: AI and Automation transforms the IT support experience
SILVER STEVIE® WINNER
Druva Inc., Santa Clara, California, United States: Druva's Cloud-based Customer Success Center
HPE, San Jose, California, United States: Customer Service & Contact Center Achievement with HPE Networking Support Portal
OpenGov, San Francisco, California, United States: OpenGov Best Use of Technology in Customer Service
Zywave, Milwaukee, Wisconsin, United States: Zywave is using technology to benefit their customers and improve employee productivity
BRONZE STEVIE® WINNER
Dotdigital, London, England, United Kingdom: Revolutionizing Customer Experience with AI+Human Synergy
SAP, Newtown Square, Pennsylvania, United States: SAP's Unprecedented Proactive and Preventative Customer Support
Best Use of Technology in Customer Service - Financial Services Industries
GOLD STEVIE® WINNER
DMA - Digital Made Accessible, São Paulo, Brazil: How Itaú Reduced Phone Fraud by 50% with DMA’s Protect Call
BRONZE STEVIE® WINNER
Cathay Life Insurance, Taipei City, Taiwan: Experiences with Cutting-Edge Technology
DBS Bank Ltd, Singapore, Singapore: DBS GenAI: CSO Assistant
ICICI Lombard General Insurance Company Limited, Mumbai, Maharashtra, India: Next Gen-Insurance
SESTEK, Istanbul, Türkiye: Türkiye's Leading Investment Bank Transforms Customer Experience with AI-powered Solutions
Best Use of Technology in Customer Service - Other Service Industries
GOLD STEVIE® WINNER
iFood, Osasco, Brazil: iFood Artificial Intelligence in Experience
SILVER STEVIE® WINNER
TouchPoint One / Aucera, Indianapolis, Indiana, United States: TouchPoint One’s Acuity at Aucera
BRONZE STEVIE® WINNER
SESTEK, Istanbul, Türkiye: Koçtaş Elevates Efficiency with Conversational IVR
TTEC, Greenwood Village, Colorado, United States: Addi: AI-powered, real-time voice translation
WNS (Holdings) Limited, Mumbai, Maharashtra, India: WNS Enables Leading Insurance Player to Optimize Quality Assurance to Improve CX
Best Use of Technology in Customer Service - Telecommunications Industries
GOLD STEVIE® WINNER
Klearcom, West Campus, Carriganore, Waterford, Ireland: Klearcom's Use of Technology in Customer Service - Telecommunications Industries
BRONZE STEVIE® WINNER
Dexatel, Tallinn, Estonia: Optimizing SMS Security and Cost Efficiency with HLR Lookup and Smart Routing
Startek, Denver, Colorado, United States: Startek uses data analytics to improve Customer Service
Customer Service Employer of the Year
GOLD STEVIE® WINNER
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: UPMC Health Plan
SILVER STEVIE® WINNER
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Leading with Care: DHL Express Vietnam Customer Service Team
Human Interest, Bothell, Washington, United States: Human Interest: CS Employer of the Year
Percepta, Allen Park, Michigan, United States: Percepta
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesotta, United States: UHC Provider Service Operations
BRONZE STEVIE® WINNER
California Physicians' Service, DBA - Blue Shield of California, Oakland, California, United States: Blue Shield of California
Delta Defense, West Bend, Wisconsin, United States: The Secret Sauce of Service Excellence
Nutun, Johannesburg, South Africa: Nutun - People powered impact
ScalePad, Vancouver, British Columbia, Canada: ScalePad
Support Services Group, Inc., Waco, Texas, United States: Support Services Group
US Automotive Protection Services, Wentzville, Missouri, United States: US Automotive Protection Services
Customer Service Training or Coaching Program of the Year - All Other Industries
GOLD STEVIE® WINNER
Liveops, Inc., Scottsdale, Arizona, United States: Liveops, Inc Customer Service Training or Coaching Program
SILVER STEVIE® WINNER
Smarsh, Portland, Oregon, United States: Smarsh Coaching Leads to Intrinsic Motivation
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesotta, United States: UHC Provider Operations - Learning Solutions
BRONZE STEVIE® WINNER
Support Services Group, Inc., Waco, Texas, United States: Elevating Agent Success
Customer Service Training or Coaching Program of the Year - Business Services Industries
GOLD STEVIE® WINNER
TTEC, Greenwood Village, Colorado, United States: Real-time associate coaching adds PEP for immediate results
SILVER STEVIE® WINNER
IBM, Armonk, New York, United States: Client Advocacy in Action
BRONZE STEVIE® WINNER
Percepta, Allen Park, Michigan, United States: A Case for Active Learning - Training or Coaching Program of the Year
Customer Service Training or Coaching Program of the Year - Other Service Industries
GOLD STEVIE® WINNER
DHL Express Panamá, Panamá, Panamá, Panama: TGROW Coaching program for CS Panama
BRONZE STEVIE® WINNER
DHL Express Colombia Ltda, Bogotá, Colombia: Training, New Hire Support, Coaching, Feedback, IDP
Future Generali India Insurance Company Ltd., Mumbai, Maharashtra, India: Transforming Claim Engineers to Customer Champions
Customer Service Training or Coaching Program of the Year - Technology Industries
GOLD STEVIE® WINNER
UserTesting, Mountain View, California, United States: Fast-Track Training: Empowering Support Excellence
BRONZE STEVIE® WINNER
Trackstreet, Inc., Las Vegas, Nevada, United States: TrackStreet Customer Service Training Program
Customer Service Transformation Award - All Other Industries
GOLD STEVIE® WINNER
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesotta, United States: Service Model Transformation
SILVER STEVIE® WINNER
ECI Software Solutions, Westlake, Texas, United States: ECI Customer Support: Transformation through Collaborative Swarming
FedPoint, Portsmouth, New Hampshire, United States: Customer Experience Transformation (CXT) Initiative
Law School Admission Council (LSAC), Langhorne, Pennsylvania, United States: Law School Admission Council Transforming to Service Excellence
Talkmobile, Newbury, Berkshire, United Kingdom: Talkmobile's Customer Service Transformation
UPMC, Pittsburgh, Pennsylvania, United States: UPMC Scheduling Services Contact Center
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: UPMC Health Plan Customer Service Transformation Award
Weber LLC, Boulder, Colorado, United States: Weber Grill’s Senior Consumer Care Leadership Team Transforms Service
BRONZE STEVIE® WINNER
ADT INC, Boca Raton, Florida, United States: Elevating Customer Service: ADT’s Transformative Approach
Blueair, Chicago, Illinois, United States: Revolutionizing Customer Experience: Blueair's Journey to Excellence
Cinch Home Services, Boca Raton, Florida, United States: Cinch Home Services Launches ‘Aged Claims’ Task Force
FLO GROUP, Istanbul, Türkiye: FLO Customer Service Transformation
FLO GROUP, Istanbul, Türkiye: Service Quality Improvement Project
Kobie, St. Petersburg, Florida, United States: Kobie’s Customer Service Transformation – Driving Loyalty, Excellence, and AI-Driven Insights
Optimum, Long Island City, New York, United States: The Customer Service Department at Optimum: An Awards Period Transformation
Customer Service Transformation Award - Computer Software
GOLD STEVIE® WINNER
Zywave, Milwaukee, Wisconsin, United States: Zywave's Cinderella story of transformation into award winning department
SILVER STEVIE® WINNER
Automation Anywhere, San Jose, California, United States: Using Intelligent Automation and Generative AI to Provide a Next-Generation Customer Service
SAP, Newtown Square, Pennsylvania, United States: SAP Technical Support - Procurement's Transformation for Customer Success
BRONZE STEVIE® WINNER
Druva Inc., Santa Clara, California, United States: Druva Delivers Next-Gen Customer Service
CUSTOMER SERVICE DEPARTMENT CATEGORIES
All nominated customer service departments that were chosen as Stevie winners also will be included in voting for the People's Choice Stevie Awards for Favorite Customer Service. The public vote runs March 7-31 at https://PeoplesChoice.StevieAwards.com.
Customer Service Department of the Year - Airlines, Distribution & Transportation
GOLD STEVIE® WINNER
DHL Express, Manila, Manila, Philippines: Passion for Excellence. Driven by Purpose
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Making Great Customer Service Department Better
SILVER STEVIE® WINNER
DHL Express, Kuwait, Kuwait, Kuwait: Excellence in Customer Service: Leading with Passion and Engagement
DHL Express Worldwide (BD) Pvt. Ltd., Dhaka, Bangladesh: DHL BD Customer Service Department
BRONZE STEVIE® WINNER
Zonar, Seattle, Washington, United States: Selling Customer Success – A Corporate Differentiator
Customer Service Department of the Year - All Other Industries
GOLD STEVIE® WINNER
Element TV Company, LP, Winnsboro, South Carolina, United States: Element TV Company, LP - Customer Service Department
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesotta, United States: UHC Provider Service Operations Customer Service Department
SILVER STEVIE® WINNER
Crunchyroll, San Francisco, California, United States: Crunchyroll’s Elite Customer Service Team
BRONZE STEVIE® WINNER
DirectEmployers Association, Indianapolis, Indiana, United States: DirectEmployers’ Unmatched Member Support & Service
Hendrick Autoguard, Charlotte, North Carolina, United States: HENDRICK AUTOGUARD DRIVES CUSTOMER SERVICE EXCELLENCE
Customer Service Department of the Year – Computer Hardware
GOLD STEVIE® WINNER
PFU America, Inc., Santa Clara, California, United States: Ricoh Scanner Service
Customer Service Department of the Year – Computer Services
GOLD STEVIE® WINNER
WP Engine, Austin, Texas, United States: Transforming the Web: WP Engine's Commitment to Customer Support Excellence
SILVER STEVIE® WINNER
CISCO, San Jose, California, United States: CISCO - Customer Service Department of the Year
Front, San Francisco, California, United States: Front's Customer Service Department
BRONZE STEVIE® WINNER
CertifID, Austin, Texas, United States: CertifID Customer Service Team
ScalePad, Vancouver, British Columbia, Canada: ScalePad's Customer Service Department
Customer Service Department of the Year – Computer Software - 100 or More Employees
GOLD STEVIE® WINNER
Cargas Systems, Lancaster, Pennsylvania, United States: Cargas Energy Support
SILVER STEVIE® WINNER
Birdeye, Palo Alto, California, United States: Birdeye: Soaring Above the Rest in Customer Service Excellence
Catchpoint Systems, Inc., New York, New York, United States: Catchpoint's Customer Service Department
Demandbase, San Francisco, California, United States: Demandbase’s Technology and Team Approach
Intuit Mailchimp, Atlanta, Georgia, United States: Intuit Mailchimp's Customer Service Department
Justworks, New York, New York, United States: Justworks CSO for Customer Service Department
OneCause, Carmel, Indiana, United States: OneCause Customer Service Department
TaxDome, New York, New York, United States: TaxDome Customer Success Team
BRONZE STEVIE® WINNER
CivicPlus, Manhattan, Kansas, United States: CivicPlus: Customer Service Department
Conga, Boulder, Colorado, United States: Pillar-based Customer Technical Support Approach Elevates CSX
Fleetio, Birmingham, Alabama, United States: Fleetio Customer Support
GoCo io, Houston, Texas, United States: GoCo.io's Customer Service Department
Huntress, Columbia, Maryland, United States: Huntress Delivers Industry-leading Cybersecurity Support
Jane App, North Vancouver, British Columbia, Canada: Jane App's Customer Service Department
MaintainX, San Francisco, California, United States: The MaintainX Customer Service Team
Omnisen UAB, Vilnius, Lithuania: Omnisend Support Team - Too Easy. Almost Too Boring
Pushpay, Redmond, Washington, United States: Pushpay's Customer Service Department
Raken, Carlsbad, California, United States: Raken: Elevating Construction Management Through Exceptional Customer Service
Simpplr, Redwood City, California, United States: Simpplr’s Customer Service Department CSAT goes from 65% to 99%
SmartBear, Somerville, Massachusetts, United States: SmartBear Customer Care
SysAid, Toronto, Ontario, Canada: SysAid Customer Care Department
Whatfix, San Jose, California, United States: Whatfix
Customer Service Department of the Year – Computer Software - Up to 100 Employees
GOLD STEVIE® WINNER
UserTesting, Mountain View, California, United States: Driving Success Through Unified Support
SILVER STEVIE® WINNER
Addigy, Miami, Florida, United States: Addigy's Customer Service Department
Agilence, Mt. Laurel, New Jersey, United States: Agilence
Druva Inc., Santa Clara, California, United States: Druva’s Customer-First Team
Guidebook, Inc., San Francisco, California, United States: Guidebook Customer Service Department
OpenGov, San Francisco, California, United States: OpenGov's Customer Service Department
BRONZE STEVIE® WINNER
Alloy Software, Bloomfield, New Jersey, United States: Alloy Software Customer Service as a Competitive Advantage
Brainier Solutions, Minnetonka, Minnesotta, United States: Brainier Solutions' Customer Service Department
DATABASICS, Reston, Virginia, United States: DATABASICS's Customer Service Department
Daxko, Birmingham, Alabama, United States: Creating Solutions, Removing Barriers
Infrascale, Reston, Virginia, United States: Infrascale Customer Service Department
Lawmatics, San Diego, California, United States: Lawmatics Customer Success Department
Leasecake, Winter Park, Florida, United States: Leasecake’s Customer Success Team
Monta, København, København, Denmark: Monta Customer Support Team
Patreon, Inc., San Francisco, California, United States: Patreon's Global Product Support Team
PeopleKeep, Indianapolis, Indiana, United States: PeopleKeep Customer Experience/Success Team
RocketMatter, Boca Raton, Florida, United States: Out of This World Customer Service!
Customer Service Department of the Year - Consumer Products & Services
GOLD STEVIE® WINNER
Toco Warranty, Los Angeles, California, United States: Toco Warranty: Driven by Customer Success
SILVER STEVIE® WINNER
ADT INC, Boca Raton, Florida, United States: ADT’s Virtual Support Center
TCL, Irvine, California, United States: TCL's Customer Advocacy Making it Right
Toco Warranty, Los Angeles, California, United States: Toco Warranty: Championing Customer-Centric Service
Weber LLC, Boulder, Colorado, United States: Weber Grill’s Consumer Care-Americas Department
BRONZE STEVIE® WINNER
Blueair, Chicago, Illinois, United States: Redefining Service to Match Product Quality: Blueair's Journey to Excellence
Hisense USA, Suwanee, Georgia, United States: Hisense's Customer Service Department
Tranont, Lehi, Utah, United States: Tranont Customer Success Department
WithMe, Inc., Chicago, Illinois, United States: WithMe, Inc. Customer Service Department
Customer Service Department of the Year - Financial Services - 100 or More Employees
GOLD STEVIE® WINNER
Optima Tax Relief, LLC, Santa Ana, California, United States: Optima Tax Relief's Customer Service Department
SILVER STEVIE® WINNER
Kestra Financial, Austin, Texas, United States: Kestra Financial's Service Team Transformation
BRONZE STEVIE® WINNER
Datasite, Minneapolis, Minnesotta, United States: Datasite Assist
Itaú Unibanco, São Paulo, Brazil: MonitorIA Gen - transforming customer’s experience
StoneX Group Inc., Warren, New Jersey, United States: StoneX Customer Service
Customer Service Department of the Year - Financial Services - Up to 100 Employees
GOLD STEVIE® WINNER
Bottomline, Portsmouth, New Hampshire, United States: Paymode Member Services achieves a world-class turnaround
SILVER STEVIE® WINNER
Toco Warranty, Los Angeles, California, United States: Toco Warranty: Redefining Customer Excellence
BRONZE STEVIE® WINNER
Odyssey, New York, New York, United States: Odyssey's AI-Powered Customer Service Department
Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries
GOLD STEVIE® WINNER
UPMC Health Plan, Pittsburgh, Pennsylvania, United States: UPMC Health Plan Customer Service Department of the Year- Healthcare, Pharmaceuticals and Related Industries
SILVER STEVIE® WINNER
Abbott Technical Organization, Yorkville, Illinois, United States: Rapid Molecular Diagnostics (RMDx) Technical Organization's Customer Service Department
BRONZE STEVIE® WINNER
Capital Rx, New York, New York, United States: Capital Rx's Customer Service Department
EmblemHealth Neighborhood Care, New York, New York, United States: EmblemHealth Neighborhood Care's Customer Service Department
Golden Hour, Spring, Texas, United States: Golden Hour's Customer Service Department
Health Advocate, Plymouth Meeting, Pennsylvania, United States: Health Advocate - Caring for Members in All Ways, Always
QuidelOrtho, San Diego, California, United States: QuidelOrtho's Customer Service Department
Smith Rx, San Francisco, California, United States: SmithRx's Customer Service Team
Customer Service Department of the Year - Leisure & Tourism
GOLD STEVIE® WINNER
Dr. Phillips Center for the Performing Arts, Orlando, Florida, United States: Dr. Phillips Center for the Performing Arts
SILVER STEVIE® WINNER
Rvezy Inc., Ottawa, Ontario, Canada: RVezy's Customer Service Department
Customer Service Department of the Year - Public Services & Education
GOLD STEVIE® WINNER
Modern Campus, Camarillo, California, United States: Modern Campus: Customer Service Department
SILVER STEVIE® WINNER
Simple Syllabus, Tampa, Florida, United States: Simple Syllabus
BRONZE STEVIE® WINNER
Curriculum Associates, Billerica, Massachusetts, United States: Curriculum Associates' Customer Service Department
Customer Service Department of the Year – Retail
GOLD STEVIE® WINNER
Honeylove, Los Angeles, California, United States: Honeylove's Customer Service Department
Customer Service Department of the Year – Telecommunications
GOLD STEVIE® WINNER
Talkmobile, Newbury, Berkshire, United Kingdom: Talkmobile Customer Service Department
SILVER STEVIE® WINNER
AireSpring, Clearwater, Florida, United States: AireSpring's Customer Service Department and ITSM Excellence.
Optimum, Long Island City, New York, United States: The Customer Service Department at Optimum: An Awards Period Transformation
BRONZE STEVIE® WINNER
Nitel, Chicago, Illinois, United States: Nitel's Customer Service Department
Stratus Networks, Peoria, Illinois, United States: Stratus Networks Customer Service Department
CUSTOMER SERVICE SUCCESS CATEGORIES
Customer Service Success - All Other Industries
GOLD STEVIE® WINNER
British Columbia Lottery Corporation, Kamloops, British Columbia, Canada: British Columbia Lottery Corporation: Revolutionizing Customer Service
SILVER STEVIE® WINNER
TTEC, Greenwood Village, Colorado, United States: Always improving performance, never satisfied results in better healthcare CX
BRONZE STEVIE® WINNER
DHL Express Bahrain, Manama, Bahrain: THE BIG BOX Program: Cash Revenue Generation by Customer Service
Octopus Electric Vehicles, London, England, United Kingdom: Octopus Electric Vehicles
Customer Service Success - Business Service Industries
GOLD STEVIE® WINNER
Occams Advisory, Sarasota, Florida, United States: Occams Advisory: Redefining Customer Service Excellence
BRONZE STEVIE® WINNER
AdCellerant, Denver, Colorado, United States: AdCellerant Delivers Best-in-Class Customer Service for Partner Success
BrightMove, Saint Augustine, Florida, United States: BrightMove's 2024 Achievements
Customer Service Success - Other Service Industries
GOLD STEVIE® WINNER
Simplilearn, San Francisco, California, United States: Simplilearn's Customer Service Success
BRONZE STEVIE® WINNER
Vivint, Provo, Utah, United States: Industry Leading Support and Service
Customer Service Success - Technology Industries
GOLD STEVIE® WINNER
Patagonia Health, Cary, North Carolina, United States: Customer Service Comes First
SILVER STEVIE® WINNER
Enumerate, Clearwater, Florida, United States: Transforming Customer Service Excellence in Community Management Technology
BRONZE STEVIE® WINNER
First Advantage, Atlanta, Georgia, United States: Worldclass First Advantage Customer Care Team
IntelliShift, Commack, New York, United States: IntelliShift
McKesson Compile, Irving, Texas, United States: McKesson Compile Delivers Better, Faster Insights for Customer Success
SOLUTIONS & IMPLEMENTATIONS CATEGORIES
Business Intelligence Solution – Implementation
GOLD STEVIE® WINNER
N-able Inc, Raleigh, North Carolina, United States: N-able Brings Customer Conversations to Life with Chorus.ai
BRONZE STEVIE® WINNER
Lusha, Boston, Massachusetts, United States: Lusha
Odeabank, Istanbul, Türkiye: RM Daily Handbook
Tata Consultancy Services, Charlotte, North Carolina, United States: Digitizing the Indexing process with AI for better business insight and efficiency for an insurance carrier.
Business Intelligence Solution – New or New Version
GOLD STEVIE® WINNER
TATA Consultancy Services Limited, Edison, New Jersey, United States: TCS Intelligent Digital Extraction Suite for Business Intelligence and straight through processing
SILVER STEVIE® WINNER
IBM, Armonk, New York, United States: Productivity Assessment Tool (PAT)
BRONZE STEVIE® WINNER
Pricefx, Eagle, Idaho, United States: Pricefx Rampur 13.0
Collaboration Solution – New or New Version
GOLD STEVIE® WINNER
Odeabank, Istanbul, Türkiye: Generative AI Agent Assistant
Collaboration Solution– Implementation
GOLD STEVIE® WINNER
Tata Consultancy Services, London, England, United Kingdom: AI powered knowledge delivery ecosystem
Contact Center Solution – Implementation
GOLD STEVIE® WINNER
Tata Consultancy Services, Amsterdam, Amsterdam, Netherlands: Smart servicing with AI ML based multichannel communication processing solution
Contact Center Solution – New or New Version
GOLD STEVIE® WINNER
Verint, Melville, New York, United States: Verint TimeFlex Bot
BRONZE STEVIE® WINNER
Centrical, New York, New York, United States: Centrical – AI Employee Performance Experience Platform
Klearcom, West Campus, Carriganore, Waterford, Ireland: Klearcom's SaaS Software
Tata Consultancy Service Ltd., Charlotte, North Carolina, United States: TCS Quality Management Solution
Yuksekbilgili Training & Consulting, Istanbul, Türkiye: Yuksekbilgili Informal Contact Center
CRM Suite – Implementation
GOLD STEVIE® WINNER
Ziraat Bank, Istanbul, Türkiye: Transaction Request Intiation By E-Mail & Mobile Approval Project
CRM Suite - New or New Version
GOLD STEVIE® WINNER
SugarCRM, San Francisco, California, United States: The SugarCRM Platform
Customer Experience Management Solution - New or New Version
GOLD STEVIE® WINNER
DHL Express El Salvador SA de CV, Antiguo Cuscatlan, La Libertad, El Salvador: Net Promore Score Customs over 70 El Salvador
BRONZE STEVIE® WINNER
Birdeye, Palo Alto, California, United States: Birdeye’s Insights AI and Competitors AI
Marm Assistance, Istanbul, Türkiye: Revolutionizing EV Mobility: M-Şarjpack – Boundless Power, Limitless Journeys for Electric Vehicles
SurveyVista by Ardira, Santa Clara, California, United States: SurveyVista, a 100% Native Salesforce Surveys, Forms, and Assessments Solution.
Verint, Melville, New York, United States: Verint CX/EX Scoring Bot
Ziraat Bank, Istanbul, Türkiye: CHEQUE READING PROJECT WITH ARTIFICIAL INTELLIGENCE
Customer Service Management Solution – Implementation
GOLD STEVIE® WINNER
Inspiro, Makati City, Metro Manila, Philippines: Inspiring Improvements, through Interactions by Inspiro
BRONZE STEVIE® WINNER
Sigortam Net Sigorta ve Reasurans Brokerlik Hizm. A.S., Istanbul, Türkiye: Smart Pool Assignment: Service Model Revamp
Customer Service or Sales Book of the Year
GOLD STEVIE® WINNER
Integrity Solutions, Nashville, Tennessee, United States: Listen to Sell: How Your Mindset, Skillset, and Human Connections Unlock Sales Performance.
Customer Support Solution – Implementation
GOLD STEVIE® WINNER
Con Edison, New York, New York, United States: The CORE program
SILVER STEVIE® WINNER
Dstny, Zaventem, Belgium: Fixed-Mobile Convergence (FMC) customer service solution
IBM, Armonk, New York, United States: Customer Support Case Summarization
BRONZE STEVIE® WINNER
Ernst & Young LLP United States, Philadelphia, Pennsylvania, United States: EY Client Technology Service Desk Transformation
Tata Consultancy Services, Dallas, Texas, United States: Smart Automated Knowledge Capture
Customer Support Solution - New or New Version
GOLD STEVIE® WINNER
Aires, Pittsburgh, Pennsylvania, United States: Aires' Customer Support Solution - MobilityX Version 4.0
BRONZE STEVIE® WINNER
Grazitti Interactive, Panchkula, Haryana, India: Sinergify- A Salesforce Jira Connector
Incentive Management Solution – Implementation
GOLD STEVIE® WINNER
Dash Solutions, Birmingham, Alabama, United States: Empowering Growth with Partner Rewards
Incentive Management Solution – New or New Version
GOLD STEVIE® WINNER
Ernst & Young (EY), Chicago, Illinois, United States: Producer Compensation Enhancement (PCE)
IVR or Web Service Solution – New or New Version
GOLD STEVIE® WINNER
Klearcom, West Campus, Carriganore, Waterford, Ireland: Klearcom's SaaS Software
BRONZE STEVIE® WINNER
Intuit Canada, Toronto, Ontario, Canada: Proactive Personalized Experience Investigation Updates
Marketing Solution – Implementation
GOLD STEVIE® WINNER
Tikla Gelsin, Istanbul, Türkiye: Tikla Gelsin platform: Engagement and Revenue Growth in QSR with Loyalty-enabled Payments Solutions?
Marketing Solution – New or New Version
GOLD STEVIE® WINNER
ADP Retirement Services, Florham Park, New Jersey, United States: Bi-lingual Financial Literacy Series
BRONZE STEVIE® WINNER
Alternatif Bank, Istanbul, Türkiye: VOV Deposit Account
Relationship Management Solution – New or New Version
GOLD STEVIE® WINNER
Impartner, South Jordan, Utah, United States: Impartner PX
Sales & Marketing Mobile Application – New or New Version
GOLD STEVIE® WINNER
Ray Sigorta, Istanbul, Türkiye: RayExpress Agent Mobile Application
Sales Automation Solution – Implementation
GOLD STEVIE® WINNER
TATA Consultancy Services Limited, Edison, New Jersey, United States: New Business / Sales Automation for Insurance Carriers leveraging TCS Cognitive Automation Platform
Sales Automation Solution – New or New Version
GOLD STEVIE® WINNER
Vidyard, Kitchener, Ontario, Canada: Vidyard Messages Platform with AI Avatars
SILVER STEVIE® WINNER
DreamAI, San Diego, California, United States: Redefining Sales Automation with AI
Sales Enablement Solution – Implementation
GOLD STEVIE® WINNER
Revenue Storm Corporation, Schaumburg, Illinois, United States: RevStorm Salesforce Apps - IBM Technology Implementation
BRONZE STEVIE® WINNER
DocketAI, Fremont, California, United States: DocketAI, the Leading Sales Enablement Platform for B2B Teams
Sales Enablement Solution – New or New Version
GOLD STEVIE® WINNER
OneMob, Walnut Creek, California, United States: Enable your Sellers to Generate More Leads, Meetings and Sales with OneMob
SILVER STEVIE® WINNER
Allego, Waltham, Massachusetts, United States: Allego 8 Sales Enablement Platform
BRONZE STEVIE® WINNER
Kyndryl Holdings, Inc., New York City, New York, United States: Kyndryl’s bold journey to transform account planning at scale with AI
Seismic, San Diego, California, United States: Seismic for Meetings: changing the way customer-facing teams conduct meetings
Sales Management Solution – Implementation
GOLD STEVIE® WINNER
IBM, Armonk, New York, United States: IBM Technology and Consulting Sales Collaboration bot
Sales Performance Management Solution – Implementation
GOLD STEVIE® WINNER
Yapi Kredi Bankasi A.S., Istanbul, Türkiye: Pioneering Sales Growth and Sales Motivation via Gamification: Yapi Kredi BizPlay
Sales Proposal Management Solution - New or New Version
GOLD STEVIE® WINNER
AdCellerant, Denver, Colorado, United States: AdCellerant Introduces Effortless Customization with New PowerPoint Sales Proposal Tool
Sales Training Product of the Year
GOLD STEVIE® WINNER
Integrity Solutions, Nashville, Tennessee, United States: Sales Performance Reimagined: Integrity Selling
BRONZE STEVIE® WINNER
Revenue Storm Corporation, Schaumburg, Illinois, United States: Account BluePrint? Workshop
Skoda Yuce Auto - Skoda Academy, Istanbul, Türkiye: Skoda Akademi Kodiaq Games
Contact Center or Customer Service Outsourcing Provider of the Year
GOLD STEVIE® WINNER
ACT - Advanced Call Center Technologies, Berwyn, Pennsylvania, United States: ACT
SILVER STEVIE® WINNER
Arise Virtual Solutions, Miramar, Florida, United States: Riding the Waves of CX with Arise
Inspiro, Makati City, Metro Manila, Philippines: DX for CX
Simply Contact, Lviv, Ukraine: Simply Contact
BRONZE STEVIE® WINNER
IntouchCX, Winnipeg, Manitoba, Canada: IntouchCX
Support Services Group, Inc., Waco, Texas, United States: Support Services Group
TouchPoint One / Aucera, Indianapolis, Indiana, United States: Aucera Sets New Standards for BPO Excellence
Customer Service or Call Center Training Practice of the Year
GOLD STEVIE® WINNER
Inktel Contact Center Solutions, Miami, Florida, United States: Inktel Contact Center Solutions
Incentive, Rewards, or Recognition Provider of the Year
GOLD STEVIE® WINNER
Extra360 Technology Solutions, Dublin, Ireland: Extra360 for TiklaGelsin
BRONZE STEVIE® WINNER
Dash Solutions, Birmingham, Alabama, United States: Make Rewards More Rewarding with Dash Solutions
Leadership or Management Training Practice of the Year
GOLD STEVIE® WINNER
Mplus, Zagreb, Croatia: Leadership Under Fire: Mplus Unstoppable Response to a Crisis
BRONZE STEVIE® WINNER
Wilson Learning Corporation, Minneapolis, Minnesotta, United States: Wilson Learning – Achievements in Leadership Effectiveness
Sales Consulting Practice of the Year
GOLD STEVIE® WINNER
The Brooks Group, Greensboro, North Carolina, United States: The Brooks Group
BRONZE STEVIE® WINNER
Janek Performance Group, Las Vegas, Nevada, United States: Janek Performance Group's Sales Consulting Practice
Sales or Customer Service Solutions Technology Partner of the Year
GOLD STEVIE® WINNER
Apollo.io, San Francisco, California, United States: Apollo.io: Democratizing GTM Sales Software for the Underserved SMB Market
SILVER STEVIE® WINNER
Dstny, Zaventem, Belgium: Transforming remote workforce connectivity with market-leading technological solutions and exceptional partnerships
LiveX AI, Palo Alto, California, United States: LIveX AI Agents
Mplus, Zagreb, Croatia: Transforming Employee and Customer Experiences with Mplus Conversational AI Platform
TouchPoint One / Aucera, Indianapolis, Indiana, United States: TouchPoint One’s Acuity at Aucera
BRONZE STEVIE® WINNER
Businessolver, West Des Moines, Iowa, United States: Businessolver Technology Partner of the Year
IntouchCX, Winnipeg, Manitoba, Canada: IntouchCX
KMS Lighthouse Limited, Petach Tikva, Israel: KMS Lighthouse Limited
QNB eSolutions, Istanbul, Sisli, Türkiye: QNB eSolutions Setting The New Standarts for Financial Services in the B2B Sector
Sales Outsourcing Provider of the Year
GOLD STEVIE® WINNER
Sales Partnerships, Inc., Broomfield, Colorado, United States: Sales Partnerships Outsourced Sales' Gold Standard
VXI Global Solutions, Los Angeles, California, United States: VXI: Redefining Excellence in Global Sales Outsourcing
BRONZE STEVIE® WINNER
Beyond Codes Inc., Simi Valley, California, United States: Beyond Codes Inc.
Sales Focus Inc., North Charleston, South Carolina, United States: Sales Focus Inc. (SFI) Global Leader in Sales Outsourcing
Sales Training Practice of the Year
GOLD STEVIE® WINNER
Janek Performance Group, Las Vegas, Nevada, United States: Janek Performance Group
Wilson Learning Corporation, Minneapolis, Minnesotta, United States: Wilson Learning – Achievements in Sales Effectiveness
BRONZE STEVIE® WINNER
RAIN Group, Boston, Massachusetts, United States: Driving Exceptional Sales Results Through Transformative Training
Revenue Storm Corporation, Schaumburg, Illinois, United States: Revenue Storm's Sales Training
The Brooks Group, Greensboro, North Carolina, United States: The Brooks Group
Tyson Group, Dublin, Ohio, United States: Tyson Group: Redefining Sales Excellence with Data-Driven Results and the Power of Sales Team Science?
BUSINESS DEVELOPMENT CATEGORIES
Business Development Achievement of the Year - All Other Industries
GOLD STEVIE® WINNER
Business Hub, Adelaide, South Australia, Australia: Innovation Achievement in Growth - All Industries
Business Development Achievement of the Year - Financial Services Industries
GOLD STEVIE® WINNER
HALKBANK, Istanbul, Türkiye: Halkbank Entrepreneur Supports
BRONZE STEVIE® WINNER
EFG Companies, Irving, Texas, United States: Improving Claims Administration for Consumers and Dealers
IBM, Krakow, Poland: IBM & Verizon - Predictive Analytics in Collections and Dispute Management
Payten Teknoloji A.Ş., Istanbul, Türkiye: Nestpay Torus
VakıfBank, Istanbul, Türkiye: Vinov Campus
Business Development Achievement of the Year - Technology Industries
GOLD STEVIE® WINNER
TELUS Smart Security & Automation, Vancouver, British Columbia, Canada: TELUS Security, Technology & Migrations Team
BRONZE STEVIE® WINNER
IBM, Los Gatos, California, United States: IBM Multi-Vendor Systems Remote Technical Support Team
Business Development Executive of the Year
GOLD STEVIE® WINNER
Nutun, Johannesburg, South Africa: Chava Alter, Vice President of International Client Solutions
SILVER STEVIE® WINNER
MEC Disabilities, Grants Pass, Oregon, United States: Nikki Sanger, CEO
Morgan Lewis, Philadelphia, Pennsylvania, United States: Amanda M. Bruno, Chief Business Development Officer
Business Development Professional of the Year
GOLD STEVIE® WINNER
Morgan Lewis, Philadelphia, Pennsylvania, United States: Debra S. Hare, Senior Director, Business Development Training & Coaching
BRONZE STEVIE® WINNER
Rpharmy, Austin, Texas, United States: Caroline McBreen, Director of Business Development
Smart Flats 24, Prague, Czech Republic: Daniil Demchuk, CEO & Founder
USAA, San Antonio, Texas, United States: Rajesh Remala, Senior Data Engineer
THOUGHT LEADERSHIP CATEGORIES
Best Integration of Thought Leadership into the Sales Process
GOLD STEVIE® WINNER
IBM, Armonk, New York, United States: Unified Chat Framework: Integrating Sales, Marketing, Support, and Training
BRONZE STEVIE® WINNER
TEB Faktoring, Istanbul, Türkiye: TEB Faktoring AS
Best Use of Thought Leadership in Business Development
GOLD STEVIE® WINNER
EFG Companies, Irving, Texas, United States: Wealth Builder Profit Participation Suite
BRONZE STEVIE® WINNER
ADP Retirement Services, Florham Park, New Jersey, United States: Financial Wellness Strategy & Campaigns
Legal Resources, Virginia Beach, Virginia, United States: Empowering Legal Education: The Impact and Growth of the Legal Resources Seminar Series
Wilson Learning Corporation, Minneapolis, Minnesotta, United States: Thought Leadership - Sales and Leadership Effectiveness
Best Use of Thought Leadership in Complex Sales
GOLD STEVIE® WINNER
DHL Global Forwarding, Bonn, North Rhine-Westphalia, Germany: DHL Global Forwarding: Thought Leadership Program for Sustainability Sales Enablement
SILVER STEVIE® WINNER
RetireeFirst, Mt. Laurel, New Jersey, United States: RetireeFirst’s Thought Leadership During Major Shifts to Group Medicare
BRONZE STEVIE® WINNER
Inktel Contact Center Solutions, Miami, Florida, United States: Inktel Contact Center Solutions
Best Use of Thought Leadership in Customer Service
GOLD STEVIE® WINNER
IntouchCX, Winnipeg, Manitoba, Canada: IntouchCX
BRONZE STEVIE® WINNER
ADP Retirement Services, Florham Park, New Jersey, United States: Retirement Success Pod(k)ast Series
Board of Certification/Accreditation (BOC), Owings Mills, Maryland, United States: Board of Certification/Accreditation's Thought Leadership Program
Unitedhealthcare Provider Service Operations, Minneapolis, Minnesotta, United States: UHC Provider Service Operations Leadership Team
Best Use of Thought Leadership in Sales
GOLD STEVIE® WINNER
The Brooks Group, Greensboro, North Carolina, United States: The Brooks Group's Thought Leadership Program
BRONZE STEVIE® WINNER
Glow, Sicklerville, New Jersey, United States: Glow Ventues, LLC
RAIN Group, Boston, Massachusetts, United States: New Research Helps Sales and Enablement Leaders Create an Effective Continuous Learning Environment
TEB Faktoring, Istanbul, Türkiye: TEB Faktoring AS
Yuksekbilgili Training & Consulting, Istanbul, Türkiye: Associate Proffesor Zeki Yuksekbilgili, Informal Customer Service Team Leader