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2019 Stevie® Award Winners

The following nominations were selected as Finalists by the average scores of more than 150 professionals worldwide on seven specialized juries in the 13th annual Stevie® Awards for Sales & Customer Service. Their scores also will determine the Gold, Silver and Bronze Stevie Award placements of the Finalists. The placements will be revealed, and the awards presented, during a gala event at Caesars Palace in Las Vegas, Nevada on Friday, February 22, 2019.

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Categories

Sales
Sales Individuals
Sales Team
Sales Achievement
Sales Distinction

Customer Service & Contact Center
Customer Service & Contact Center Individual
Customer Service & Contact Center Team
Customer Service & Contact Center Achievement
Customer Service Department
Customer Service Success

New Product & Service

Solution Provider


Business Development

SALES INDIVIDUAL CATEGORIES

Senior Sales Executive of the Year
FINALISTS:
Cvent, McLean, VA USA: Chuck Ghoorah, Co-founder and President of Worldwide Sales and Marketing
Nationwide Title Clearing, Inc., Palm Harbor, FL USA: Danny Byrnes, Vice President of Sales & Marketing
Pure Incubation, Topsfield, MA USA: Chris Rack, Chief Revenue Officer
Sales Partnerships, Inc., Broomfield, CO USA: Fred Kessler - Chief Sales Officer of Sales Partnerships
Social Sentinel, Inc.; Burlington, VT USA: Brendan Cotter - Driving Success and Building Teams
Vivint Solar, Lehi, UT USA: Chance Allred - Senior Sales Executive
Wyndham Destinations, Orlando, FL USA: Matt Chodak, Senior Vice President of Sales & Marketing

Worldwide Sales Executive of the Year
FINALIST:
WP Engine, Austin, TX USA: Matt Schatz, SVP of Global Sales

National Sales Executive of the Year
FINALISTS:
ActiveCampaign, Chicago, IL USA: Adam Johnson, SVP of Sales at ActiveCampaign, is on a mission to lead the best Sales team in the world.
Adobe Systems Incorporated, San Jose, CA USA: Robbie Traube, Vice President Strategic Accounts
Bloomberg Tax, Arlington, VA USA: Greg Amdur, VP and Head of Sales with Bloomberg Tax, Transforms Sales Challenges into Success
Cricket Wireless, Atlanta, GA USA: Dave Fine, VP of Sales, Brings the Cricket Retail Experience to the Next Level
Evergage, Somerville, MA USA: Bryan Head, Chief Revenue Officer
iHeartMedia, Inc., New York, NY USA: Sam Gerb, Account Executive
Sales Partnerships, Inc., Broomfield, CO USA: The Top Gun National Sales Executive - Eugene Higby
Vivint Solar, Lehi, UT USA: Paul Dickson, Chief Revenue Officer
Zee Entertainment Enterprises, Mumbai, India: Rejo Francis Thekkinedath, Circle Head National Sales

Sales Director of the Year
FINALISTS:
DHL Express, Canada, British Columbia, Canada:Tim Waet, Area Sales Manager, British Columbia
DHL Express, Johannesburg, South Africa: Wayne Van Rensburg (DHL Express South Africa)
Holiday Inn Club Vacations, Orlando, FL USA: Jorge Ramirez, Sales Director
Sales Partnerships, Inc., Broomfield, CO USA: Brian Duxbury, Sales Director
Vivint Solar, Lehi, UT USA: Taylor Turnbull, Sales Director
Zee Entertainment Enterprises, Mumbai, India: Rejo Francis Thekkinedath, Sales Director

Sales Manager of the Year
FINALISTS:
Cvent, McLean, VA USA: Paul Vasilionak, Regional Sales Manager, Cvent Hospitality Cloud
Delta Vacations, Minot, ND USA: Patti Luyten, Reservations Sales & Service Manager
DHL Express (Canada) Ltd., Richmond, BC Canada: Tim Waet, Sales Manager, Superstar Coach
DHL Express Mauritius, Port Louis, Mauritius: Ibtisaam Khodabaccus, Sales and Marketing Manager
DHL Express, Nairobi, Kenya: Edna Kerubo, Country Commercial Manager
j2 Global, Inc., Ottawa, ON Canada: Alaa Gedeon, Senior Manager of Sales
Zee Entertainment Enterprises, Mumbai, India: Rejo Francis Thekkinedath, Circle Head - Sales

Sales Operations Professional of the Year
FINALISTS:
Adaptive Insights, A Workday Company, Palo Alto, CA, USA: Laura Adint, Vice President of Sales and Services Operations
HomeServe USA, Norwalk, CT USA: Jamie Martelino, Director of Sales Operatons, B2B Marketing 
j2 Global, Inc., Ottawa, ON Canada: Alaa Gedeon, Senior Manager of Sales
Sales Partnerships, Inc., Broomfield, CO USA: Orion Wiseman - Sales Operations Professional

Sales Training or Education Professional of the Year
FINALISTS:
Holiday Inn Club Vacations, Orlando, FL USA: Tim Stofer, Divisional Sales Training Manager for Region 1
RAIN Group, Framingham, MA USA: John Doerr ‘ Sales Training Expert’s Focus on Behavior Change Leads to Substantial Results
Sales Partnerships, Inc., Broomfield, CO USA: Jeff Valentine - Training Guru!
Texas Instruments, Dallas, TX USA: Frances Yingjie Mai, Global Talent Development Manager

Sales Representative of the Year - Business Services Industries
FINALISTS:
NuCO2, Stuart, FL USA: Chris Kourcklas - Record Setting Sales Excellence
Sales Partnerships, Inc., Broomfield, CO USA: Leading-Edge Sales - Jamie Bevel

Sales Representative of the Year - Other Services Industries
FINALISTS:
Delta Vacations, Minot, ND USA: Lisa Norwood: Making vacations dream a reality
GuideWell Connect, Jacksonville, FL USA: Maria Monzon-Ramirez
UPMC Health Plan, Pittsburgh PA USA: Melanie Katip - Exceeding Expectations
Wyndham Destinations, Orlando, FL USA: Luciano Baptista
Wyndham Destinations, Orlando, FL USA: Rock White

Sales Representative of the Year - Technology Industries
FINALIST:
Chorus.ai, San Francisco, CA USA: Kat Nemmers, Exceeds Every Expectation While Driving Industry Transformation

Sales Representative of the Year - All Other Industries
FINALISTS:
DHL Express DRC, Kinshasa, Democratic Republic of the Congo: Sylvie Louya, Sales Representative
DHL Express, Nairobi, Kenya: Morris Mutisya, Sales Representative
Holiday Inn Club Vacations, Orlando, FL USA: Jose Rangel, Sales Representative
Holiday Inn Club Vacations, Orlando, FL USA: Kathleen Holder, Sales Representative
Vivint Solar, Lehi, UT USA: Dave Madsen, Sales Representative

Woman of the Year in Sales
FINALISTS:
Allstate - Bishop Family Insurance Agency, Fredericksburg, VA USA: Kristin Bishop, Executive Account Manager, Leaves a Little Sparkle Wherever She Goes
Chorus.ai, San Francisco, CA USA: Kat Nemmers - Account Executive who Exceeds Every Expectation While Driving Industry Transformation
DHL Express, Johannesburg, South Africa: Carla Ferreira, Relationship Channel Manager
GuideWell Connect, Jacksonville, FL USA: Maria Monzon-Ramirez, Retail Center Sales
Holiday Inn Club Vacations, Orlando, FL USA: Joanna Tadich, Regional Vice President of Sales and Marketing
HomeServe USA, Norwalk, CT USA: Making Significant Inroads in a Short Timeframe Into a New and Promising Market - Brianna Govoni
Nationwide Title Clearing, Inc., Palm Harbor, FL USA: Debbie Lastoria, Vice President of National Sales
Sales Partnerships, Inc., Broomfield, CO USA: Leading-Edge Sales - Jamie Bevel
Wyndham Destinations, Orlando, FL USA: Rhonda Schulke, Sales Representative

SALES TEAM CATEGORIES

Account Management Team of the Year
FINALISTS:
AdCellerant Denver, CO USA: AdCellerant 2019 Account Management Team
Cvent, McLean, VA USA: Cvent’s Event Cloud Account Management Team
Cvent, McLean, VA USA: Cvent’s Hospitality Cloud Account Management Team
HomeServe USA, Norwalk, CT USA: HomeServe Account Management Team

Global Sales Team of the Year
FINALISTS:
j2 Global, Inc., Ottawa, ON Canada: The Global Campaigner Sales Team
Sales Partnerships, Inc.,Broomfield, CO USA: Making the Sales Flow in Industrial Water Filtration with SPI
TourRadar, Toronto , ON Canada: TourRadar Cruise Team

National Sales Team of the Year
FINALISTS:
Adaptive Insights, A Workday Company, Palo Alto, CA USA
Allianz Global Assistance, Richmond, VA USA
Cricket Wireless, Alanta, GA USA: Cricket Wireless Team Brings the Power of Prepaid Wireless to the Next Level
FMT Consultants, Carlsbad, CA USA: Consistent Sales Motion Ensures Exponential Growth
Holiday Inn Club Vacations, Orlando, FL USA: Founder's Club
iHeartMedia, Inc., New York, NY USA: iHeartMedia Enterprise Demand Generation
Nationwide Title Clearing, Inc., Palm Harbor, FL USA
NuCO2, Stuart, FL USA: NuCO2 in 2018: Perform as We Transform.
Pure Storage, Mountain View, CA USA
Sales Partnerships, Inc., Broomfield, CO USA: SPI Field Sales in Every Significant US Market with Wall Street Watching
SoftPro, Raleigh, NC USA: SoftPro Sales Team Soars to New Heights

Field Sales Team of the Year
FINALISTS:
DHL Express, Nairobi, Kenya: DHL Express Kenya Field Sales Team
DHL Express Mauritius, Port Louis, Mauritius: DHL Express Mauritius Field Sales Team
DHL Express Uganda, Kampala, Uganda: DHL Express Uganda Field Sales Team
FMT Consultants, Carlsbad, CA USA: Field Sales Committed to Sales Transformation
Sales Partnerships, Inc., Broomfield, CO USA: Making the Sales Flow in Industrial Water Filtration with Sales Partnerships
Sales Partnerships, Inc., Broomfield, CO USA: SPI Delivers Historic Field Sales Results With Wall Street Carefully Watching

Inside or Telesales Team of the Year
FINALISTS:
DHL Express Brazil LTDA, Sao Paolo, Brazil: Leveraging Sales Performance through Telesales
GES, Las Vegas, NV USA: Sales through Service!
HomeServe USA, Norwalk, CT USA: True Partnership That Leads to Resounding Sales Success
Logical Position, Portland, OR USA: Logical Position Overhauls Telesales Team Training Amidst Rapid Growth
QNB Finansbank, Istanbul, Turkey: QNB Finansbank Telesales Team
UPMC Health Plan, Pittsburgh PA USA: UPMC Telesales Team: Building Upon Success

Online Sales Team of the Year
FINALISTS:
Comcast, Philadelphia, PA USA: Xfinity.com Sales Team Propels Digital-First Momentum Further
Offerpad, Gilbert, AZ USA

Sales Support Team of the Year - Business Services Industries
FINALIST:
Employment Background Investigations Inc., Owings Mills, MD USA: EBI: Blending Teams to Give Clients the Best Onboarding Experience

Sales Support Team of the Year - Other Service Industries
FINALISTS:
Delta Vacations, Minot, ND USA: Reservations Support: Supporting sales and service
IBM, Armonk, NY USA: Achieving Excellence in Maintenance Contract Renewals
Sales Partnerships, Inc., Broomfield, CO USA: SPI Sales Support Delivers on Massive Nationwide Scale
UPMC Health Plan, Pittsburgh PA USA: 2019 UPMC Sales Support Team
Vivint Solar, Lehi, UT USA: Sales Marketing - Sales Support Team
Vivint Solar, Lehi, UT USA: Sales Operations Team

Sales Support Team of the Year - Technology Industries
FINALISTS:
IBM, Armonk, NY USA: Accelerating in New Way of Working
IBM, Armonk, NY USA: Boost Your Best - Towards Process and Automation Excellence
IBM, Armonk, NY USA: Gaining Efficiency in Sales thru Automation
IBM, Armonk, NY USA: Winning with WinSights

Sales Operations Team of the Year
FINALISTS:
Genpact, New York, NY USA: Growth Operations at Genpact - Sales Operations team
HomeServe USA, Norwalk, CT USA: Providing the Infrastructure for Sales Success
IBM, Armonk, NY USA: Winning with Data Analysis

Virtual Technology Sales Enablement and Pre-sales Team of the Year
FINALIST:
Cisco Systems, Inc., San Jose, CA USA: Cisco Global Virtual Engineering (GVE) Organization

Sales Management Team of the Year
FINALISTS:
CareGard Warranty Services, Inc., Grapevine, TX USA: Outstanding Service Led by the Best Sales Team
EFG Companies, Irving, TX USA: Training For Success
GuideWell Connect, Jacksonville, FL USA: Stepping up for Success
iHeartMedia, Inc., New York, NY USA: iHeartMedia Inside Sales Management Team
Nutrisystem, Inc., Fort Washington, PA USA: Managing Lifetime Value: Pivoting from Sales to Retention
Sales Partnerships, Inc., Broomfield, CO USA: Sales Management Team's Monumental Million

SALES ACHIEVEMENT CATEGORIES

Award for Innovation in Sales - Business Services Industries
FINALISTS:
FLEETCOR Technologies, Peachtree Corners, GA USA: How FLEETCOR Generates Sales by Merging Tradition & Technology
Sales Partnerships, Inc., Broomfield, CO USA: Machine Learning Improving Recruiting and Performance Management
WNS (Holdings) Limited, Mumbai, India: Sales Center of Excellence

Award for Innovation in Sales - Other Service Industries
FINALIST:
HomeServe USA, Norwalk, CT USA: Innovative Approach Focusing on People Not Products

Award for Innovation in Sales - Technology Industries
FINALISTS:
IBM, Armonk, NY USA: BlueSeller - Cognitive one stop shopping to simplify sellers’ experience
IBM, Armonk, NY USA: SCORE - Improving Sales Win Rates with Cognitive Modeling and Process Automation

Award for Innovation in Sales - All Other Industries
FINALISTS:
Holiday Inn Club Vacations, Orlando, FL USA: iVacation
Sales Partnerships, Inc., Broomfield, CO USA: Innovating Field Sales using GIS and AI in Territory Management
Salesforce.com, San Francisco, CA USA: Sacramento Kings, Sacramento, CA: Achieving 'Wow' Moments with Salesforce
SomethingNew, LLC, Madison, CT USA: Innovation is embedded in our name - SomethingNew LLC!

Best Use of Technology in Sales
FINALISTS:
AkSigorta, Istanbul, Turkey: Freeing Up the Sales Force for Selling
Delta Vacations, Minot, ND USA: Atlas Dashboard: Using technology to empower and motivate employees
Genpact, New York, NY USA: Creating a Digital Ecosystem for Genpact Sales
GuideWell Connect, Jacksonville, FL USA: I Can Fix It
IBM, Armonk, NY USA: Cognitive Recommendation Engine (CoRE)
IBM, Armonk, NY USA: Robotics Process Automation for Territory Loading
MEASAT Broadcast Network Systems Sdn Bhd, Kuala Lumpur, Malaysia: Building Digital Excellence in Sales with Innovative Sales Enablement
Sales Partnerships, Inc., Broomfield, CO USA: GIS and AI Redefining Territory Management in Field Sales
Sales Partnerships, Inc., Broomfield, CO USA: Machine Learning Improving Recruiting and Performance Management
Salesforce.com, San Francisco, CA USA: Equinox, New York, NY: From Prospect to Life-long Customer: How Equinox Leverages Salesforce to Boost Sales
SAP, Newtown Square, PA USA: SAP Sales Enablement in the Digital Age
TTEC, Englewood, CO USA: Advanced Analytics Enhance Customer Understanding and Support Growth of Client Base
Vivint Solar, Lehi, UT USA: NEO (Colt Reid and Donovan Bunker)

Demand Generation Program of the Year
FINALISTS:
BambooHR, Lindon, UT USA: BambooHR - Demand Generation Program
CarrefourSA, Istanbul, Turkey: CarrefourSA Loyalty Program - Increasing Customer Engagement >> Increasing Sales
Holiday Inn Club Vacations, Orlando, FL USA: Post Package Purchase Program
HomeServe USA, Norwalk, CT USA: A Unique Combination of Art and Science Leads to Meaningful Interaction and Sales Success
Mercer Health & Benefits, Des Moines, IA USA: Mercer Auto/Home Freemium Mailing
PowerSchool - Folsom, CA USA: PowerSchool’s School of the Future Gets an A+ for Demand Gen and Brand Awareness

Inbound Marketing Program of the Year
FINALISTS:
Citizens Bank, Providence, RI USA: Driving Sales Pipelines with Content-driven Account Based Marketing
Holiday Inn Club Vacations, Orlando, FL USA: Inbound Call Transfer Program
Mercer Health & Benefits, Des Moines, IA USA: Mercer NEA Birthday GIL
OnTarget Partners LLC, Frisco, TX USA: OnTarget Inbound Marketing Program

Outbound Marketing Program of the Year
FINALISTS:
HomeServe USA, Norwalk, CT USA: Data-driven Outreach Campaign Educates Targets and Solidifies Thought Leadership
Mercer Health & Benefits, Des Moines, IA USA: Mercer MOAA AD&D Package
Purchasing Power, LLC, Atlanta, GA USA: ‘Purchasing Power Chicago Style’ - SHRM Campaign
Sales Partnerships, Inc., Broomfield, CO USA: Successful Face to Face Field Marketing on a National Scale with Wall Street Watching

Sales Diversity and Inclusivity Initiative of the Year
FINALIST:
USHEALTH Advisors, LLC, Grapevine, TX USA: Diversity and Inclusivity Reign at USHEALTH Advisors

Sales Growth Achievement of the Year
FINALISTS:
Allianz Global Assistance, Richmond, VA USA
Birevim, Istanbul, Turkey: Birevim's “Innovation in Troubled Times"
Delta Vacations, Minot, ND USA: 2018: A record-breaking year for Delta Vacations
FieldEdge, Atlanta, GA/Fort Myers, FL USA: FieldEdge's Sales Growth
Hanzo, New York, NY USA & Leeds, England, UK: Meeting Aggressive Growth Goals
iHeartMedia, Inc., New York, NY USA: iHeartMedia Inside Sales
iLobby Corp., Toronto, ON, Canada: iLobby’s Tremendous Sales Growth in 2017
Makers Nutrition, Hauppauge, NY USA: Sales Growth Achievement
UPMC Health Plan, Pittsburgh PA USA: Medicare Telesales Team

Sales Meeting of the Year
FINALISTS:
GoDaddy, Scottsdale, AZ USA: GoDaddy Sales Meeting
MoveCenter, San Mateo, CA USA: Annual Sales Meeting Elevates High-performance Sales Professionals into a High-performance TEAM
Netchex, Covington, LA USA: Netchex’s Netconnect Escape the Ordinary
Toshiba America Business Solutions, Irvine, CA USA: Toshiba Empowers the Art of Business at LEAD 2018

Sales Process of the Year
FINALISTS:
Forrest Performance Group, Fort Worth, TX USA: How FPG Revolutionizes the Sales Process
GuideWell Connect, Jacksonville, FL USA: Achieving success means that you ‘gotta watch everything’
IBM, Armonk, NY USA: Creating Value Through Process Innovation
IBM, Armonk, NY USA: Driving Productivity and Reducing Risk with Automation
Sales Partnerships, Inc., Broomfield, CO USA: The Science of Sales with Sales Partnerships
Yapi Kredi, Istanbul, Turkey: Merchant Acquisitions via Call Center
Yapi Ve Kredi Bankasi, Istanbul, Turkey: Branch Service Digitalization - Digital Approval Sales Model

Sales Recruitment Initiative of the Year
FINALISTS:
Sales Partnerships, Inc., Broomfield, CO USA: Leveraging Machine Learning in Heroic Field Sales Recruitment Initiative
UniFirst Corporation, Wilmington, MA USA: UniFirst Develops LEAP Program to Strengthen Managerial-Level Recruitment
Vivint Solar, Lehi, UT USA: The Combine - Sales Recruitment Initiative

Sales Training or Coaching Program of the Year - Business Services Industries
FINALISTS:
Advantexe Learning Solutions, West Conshocken, PA USA: Perfecting Product Knowledge Messaging
Forrest Performance Group, Fort Worth, TX USA: The Executive Playbook
RAIN Group, Framingham, MA USA: Lee Hecht Harrison Achieves 43% YOY Increase in New Business Wins Globally
Richardson, Philadelphia, PA USA: iProspect Continues Sales Training Success with Team Selling & Storytelling Programs

Sales Training or Coaching Program of the Year - Other Service Industries
FINALISTS:
BenefitMall, Dallas, TX USA: BenefitMall BE SET Sales Training
Delta Vacations, Minot, ND USA: New Hire Program: Involving everyone to help new hires succeed
GuideWell Connect, Jacksonville, FL USA: GuideWell Connect ‘AMPs Up’ Performance
MTM, Lake St. Louis, MO USA: MTM's Set it Best! Training
TIAA, New York, NY USA: Level Up: Gamification of Growth
Vivint Solar, Lehi, UT USA: The Combine

Sales Training or Coaching Program of the Year - Technology Industries
FINALISTS:
Cvent, McLean, VA USA: Cvent Sales Academy
Lexmark International, Lexington, KY USA: Developing Tomorrow's Sales Champions Today: How We Globalized Onboarding
Lexmark International, Lexington, KY USA: Global Sales Training Team’s Contribution to Significant Product Refresh
SAP, Newtown Square, PA USA: Year One Success Onboarding at SAP
Visualize, Inc., Birmingham, MI USA: Coaching that Accelerates Sales Results
Visualize, Inc., Birmingham, MI USA: Sales Training that Measurably Increases the Deal

Sales Training or Coaching Program of the Year - All Other Industries
FINALIST:
Nutrisystem, Inc., Fort Washington, PA USA: New Coaching, New Outcomes

Sales Turnaround of the Year
FINALISTS:
GuideWell Connect, Jacksonville, FL USA: Florida Blue Tallahassee Retail Center
Hanzo, New York, NY USA & Leeds, England, UK: Realizing an Amazing Sales Turnaround

Social Selling Initiative of the Year
FINALISTS:
LadyBoss, Albuquerque, NM USA: LadyBoss's Company's Social Selling Program
ValueSelling Associates, Rancho Santa Fe, CA USA: Driving Engagement with The B2B Revenue Executive Experience Podcast Hosted by Chad Sanderson

SALES DISTINCTION CATEGORIES

Sales Distinction of the Year - Computer Services
FINALIST:
FMT Consultants, Carlsbad, CA USA: Creating a Complete Revenue Funnel Management Solution

Sales Distinction of the Year - Computer Software
FINALIST:
SoftPro, Raleigh, NC USA: Through Continuous and Concentrated Hard Work, the SoftPro Sales Team Remains on Top

Sales Distinction of the Year - Consumer Products & Services
FINALISTS:
Cross Country Home Services, Fort Lauderdale, FL USA: Cross Country Home Services Leads the Pack with High Growth Rate
Nonda, Mountain View, CA USA: Bringing Today's Tech to Yesterday's Car - Ivan Chong Fueling Nonda's Impressive Growth

Sales Distinction of the Year - Distribution & Transportation
FINALIST:
DHL Express Nigeria, Lagos, Nigeria: 360 degreerevival of sales and revenue growth

Sales Distinction of the Year - Financial Services
FINALISTS:
Nationwide Advisory Solutions, Louisville, KY USA: Nationwide Advisory Solutions’ Analytics-Driven Advisor Experience
Sales Partnerships, Inc., Broomfield, CO USA: Historic Results in Financial Services Sales with Wall Street Watching

Sales Distinction of the Year - Healthcare, Pharmaceuticals, and Related Industries
FINALISTS:
Board of Certification/Accreditation (BOC), Owings Mills, MD USA: Successful Growth Despite Significant Challenges
GuideWell Connect, Jacksonville, FL USA: GuideWell Retail Centers are the Face of Florida Blue
Nutrisystem, Inc., Fort Washington, PA USA: “The Millionaire's Club"

Sales Distinction of the Year - Hospitality & Tourism
FINALISTS:
Delta Vacations, Minot, ND USA: Being "the difference" for our customers
Johannesbad Hotels Bad Füssing GmbH, Bad Füssing, Germany: Loyalty Club as a means for more direct bookings PLUS a better relationship with your guests

Sales Distinction of the Year - Industrial & Manufacturing
FINALIST:
Sales Partnerships, Inc., Broomfield, CO USA: Industrial Wastewater Filtration Sales with Dow-DuPont

Sales Distinction of the Year - Services
FINALISTS:
IBM, Armonk, NY USA: Sales Resource Deployment Management System
Migros Ticaret A.S., Istanbul, Turkey: Migros WellBeing Journey

Sales Distinction of the Year - All Other Industries
FINALISTS:
Hanzo, New York, NY USA & Leeds, England, UK: Collaborating Across the Pond
Offerpad, Gilbert, AZ USA

CUSTOMER SERVICE & CONTACT CENTER INDIVIDUAL CATEGORIES

Front-Line Customer Service Professional of the Year - Business Services Industries
FINALISTS:
Constant Contact, Waltham, MA USA: Barbara Frye, Customer Service

Front-Line Customer Service Professional of the Year - Financial Services Industries
FINALISTS:
AllClear ID, Austin, TX USA: Samantha Ayala, Fraud Investigator
Allianz Global Assistance, Richmond, VA USA: Laura Barclay, Call Center Bankcard Associate
BankMobile, New Haven, CT USA: Cathy Truong Relova, Customer Success Manager
Barclays, Henderson, NV USA: Diane Hooks, Customer Service Professional
Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: Chelsie Zinken, Treasury Services Associate

Front-Line Customer Service Professional of the Year - Other Service Industries
FINALISTS:
Cross Country Home Services, Fort Lauderdale, FL USA: When The Going Gets Tough, Calvin Ford Gets Going
Delta Vacations, Minot, ND USA: Rocky Hubrig: A lifeline in the middle of the night
GuideWell Connect, Jacksonville, FL USA: Shantel Diaz, Front-Line Customer Service Professional
Overstock.com, Midvale, UT USA: Jessica Gomez, Solutions Representative
Wyndham Destinations, Orlando, FL USA: Nina Middleton, Executive Specialist

Front-Line Customer Service Professional of the Year - Technology Industries
FINALISTS:
Autosoft, Inc, West Middlesex, PA USA: Angie Fair, Customer Support Center Representative
Network Alliance, Reston, VA USA: Corey Orr, Technical Support Analyst - Tier 2
Paycor, Cincinnati, OH USA: Paycor Associate Angela Hawkins
PlanGrid, San Francisco, CA USA: The Rise of Kelly Lynch
PlumChoice, Lowell, MA USA: Joseph Fuca, Technical Support Representative
Rimini Street, Inc. Las Vegas, NV USA: Etan Spierer, Enterprise Support Engineer-Oracle EBS Supply Chain, PSE-EBS, Rimini Street
Rimini Street, Inc. Las Vegas, NV Joe Van der Merwe, Enterprise Support Engineer, PSE-SAP, Rimini Street
SignUpGenius, Charlotte, NC USA: Teresa Clark: Stellar Leader of a Scrappy Team

Front-Line Customer Service Professional of the Year - All Other Industries
FINALISTS:
American Airlines, Ft. Worth, TX USA: Virna Waldron: Teaching by example
Cyberscout, Scottsdale, AZ USA: Stephen Isaacs, Senior Fraud Specialist
DHL Express Mexico, Mexico City, Mexico: Eliot Lopez, our brightest DHL superstar
DHL Express, Johannesburg, South Africa: Dikeledi Mokgotlhoa, Service Desk Supervisor
Electronic Arts, Austin, TX USA: Shane Michaels, Walking the floor to share his wealth of game knowledge
HomeServe USA, Norwalk, CT USA: Mary Teresa Walker, Front Line Customer Service Professional
TCL USA, Corona, CA USA: Mario Campanile - Always Exceeding Expectations
VIZIO Inc., Irvine, CA USA: Ann Hallowell - Simply the Best
Zappos, Las Vegas, NV USA: Elsie Farfan, Customer Loyalty Team Representative

Back-Office Customer Service Professional of the Year - Financial Services Industries
FINALIST:
Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: Josh Williams, Treasury Management Services Resolution Manager

Back-Office Customer Service Professional of the Year - Other Service Industries
FINALISTS:
DHL Express, Beirut, Lebanon: Abdullatif Charara, Certified International Specialist
DHL Express, Johannesburg, South Africa: Karabo Lewele, Quality Assurance Specialist
Overstock.com, Midvale, UT USA: Wendy Wright, Escalations Support Specialist
Vivint Solar, Lehi, UT USA: Conway West, Concierge Preferred Program

Back-Office Customer Service Professional of the Year - All Other Industries
FINALISTS:
HomeServe USA, Norwalk, CT USA: Kayla Brooks, Contractor Administration Supervisor
TCL USA, Corona, CA USA: Denver Dublada - Above and Beyond!
VIZIO Inc., Irvine, CA USA: William Kranig - Making it Look Easy

Young Customer Service Professional of the Year - Business Services Industries
FINALISTS:
DHL Express Zambia, Lusaka, Zambia: Emmy Chellah, Customer Service Rep
FIS, Jacksonville, FL USA: Lauren Hayes, Client Relations Executive

Young Customer Service Professional of the Year - Financial Services Industries
FINALIST:
BNY Mellon's Albridge, Pennington, NJ USA: Kendra Clark, Junior Client Services Representative

Young Customer Service Professional of the Year - Other Service Industries
FINALIST:
DHL Express, Beirut, Lebanon: Farah Heyek, Customer Service Advisor

Young Customer Service Professional of the Year - Technology Industries
FINALISTS:
Autosoft, Inc, West Middlesex, PA USA: Taylor Rivera, Accounting Support Team Lead
HP PPS Australia, Sydney, NSW Australia: Jignesh Parekh, Technical Engineer
Vigo Technologies Inc, San Francisco, CA USA: Aaron Rowley, Co-founder and CEO

Young Customer Service Professional of the Year - All Other Industries
FINALISTS:
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Nguyen Dang Khoa - Customer Care Supervisor
DHL Express, Nairobi, Kenya: Caren Kiprop, Customer Service Front Line Advisor
Grove Collaborative, San Francisco, CA USA: John DeVierno, Head of Community Happiness
HomeServe USA, Norwalk, CT USA: Chris Graves - Exceptional Data Analysis Leading to Exceptional Customer Service
Municipality and Planning Department, Ajman, United Arab Emirates: Najla Noor Mohammed Qasim: The Young Merci
VIZIO Inc., Irvine, CA USA: VIZIO's Elizabeth Shafer, Customer-Facing, Back-Office Professional

Customer Service Manager of the Year
FINALISTS:
Dataprise, Rockville, MD USA: Peter Walla, Director of Help and Support Desk
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Le Ngoc Anh Linh - Customer Service Development Manager
DHL Express DRC, Kinshasa, Democratic Republic of the Congo: Lisa Likinda, Head of Customer Service
Dubai Police, Dubai, United Arab Emirates: Major. Majid Nasser Albardan, Customer Happiness Department Manager
Electronic Arts, Austin, TX USA: Maria Rogers, The Model for Future Team Managers
HomeServe USA, Norwalk, CT USA: Kelsey Todd, Customer Service Manager
Municipality and Planning Department, Ajman, United Arab Emirates: Marwan Al Nuaimi, Director of the Customer Service Center
Olark, San Francisco, CA USA: Rhoda Meek, Customer Service Manager
PlumChoice, Lowell MA USA: John Machacz, Service Delivery Manager
VIZIO Inc., Irvine, CA USA: VIZIO's JB Pettiecord, Reducing Costs While Maintaining Performance

Customer Service Leader of the Year
FINALISTS:
BiggerPockets, Denver, CO USA: Hilary Catton, Director of Customer Experience and Support
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Tran Minh Hao - Customer Service Director
DHL Express, Dhaka, Bangladesh: Mahmud Bin Alam, Visionary and Coaching Leadership
DHL Express, Johannesburg, South Africa: Busisiwe Tshabalala, Frontline Supervisor
DHL Express Zambia, Lusaka, Zambia: Siamatendu Konayuma, Customer Service Manager
DHL Express Yemen, Sana’a, Yemen: Rymonda Alshaibani, Customer Service Leader
FIS, Jacksonville, FL USA: Brian O'Neill, EVP & Chief Client Officer
HomeServe USA, Norwalk, CT USA: Scott Weddle, WeddAll About it!
IBM, Armonk, NY USA: Frank Condon III, VP GSI Process & Transformation
PlumChoice Lowell, MA USA: Michael Verheyen, Customer Service
Safelite Solutions, Columbus, OH USA: Brian O’Mara, Senior Vice President Client Service Delivery
Spinnaker Support, Greenwood Village, CO USA: Devan Brua, Vice President, Compliance and Risk
TCL USA, Corona, CA USA: Chris Luna, Director of TCL’s Customer Advocacy
Zappos, Las Vegas, NV USA: Harmoni Hines, Senior Manager of the Customer Loyalty Team

Contact Center Professional of the Year
FINALISTS:
AINS, Inc., Gaithersburg, MD USA: Caroline Ige, Product Support Specialist
Delta Defense, West Bend, WI USA: Dan Bognar, Workforce Manager - Tireless Advocate, Talented Scheduler
Holiday Inn Club Vacations, Orlando, FL USA: Becky Taylor, Owner Program Team
Holiday Inn Club Vacations, Orlando, FL USA: Shevy Gil, Owner Based Marketing Agent
HomeServe USA, Norwalk, CT USA: Gea Acevedo - Changing the World One Customer Experience at a Time
VIZIO Inc., Irvine, CA USA: Red Brown, Outside the Classroom Customer Service Training

Contact Center Manager of the Year
FINALISTS:
DHL Express Cote D'Ivoire, Abidjan, Cote D'Ivoire : Esther Mani Becoin, Head of Customer Service
Further, Eagan, MN USA: Rosie Kozlowski: Going Further with Customer Service
Response, Lindon, UT USA: Kent North, VP, Operations
TCL USA, Corona, CA USA: Joyce Surujbhan - The Joyce Effect!
Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: Omar Garcia, Contact Center Manager

Contact Center Leader of the Year
FINALISTS:
AINS, Inc., Gaithersburg, MD USA: Pamela Ackley, Director of Support Services
Dell Technologies, Roundrock, TX USA: Jagadish Bangalore, Senior VP Consumer Services
DHL Express Mexico, Mexico City, Mexico: Lizet Manzano, Customer Service Leader, an example to follow
DHL Express Ghana, Accra, Ghana: Emelia Egeme-Ari, Champion for Customer Service
HomeServe USA, Norwalk, CT USA: Scott Van Stratten - Winning in the Workplace Through Engagement & Culture
Liveops, Scottsdale, AZ USA: Greg Hanover, CEO
TCL USA, Corona, CA USA: Chris Luna, Director of TCL’s Customer Advocacy with a Passion for Service
Wyndham Destinations, Orlando, FL USA: Jamie Hildebrand, Inbound Call Center Leader

Woman of the Year in Customer Service
FINALISTS:
Allianz Global Assistance, Richmond, VA USA: Deloress Wellman, Operation Center Leader
CMI/Compas, King of Prussia, PA USA: Gia Mauriello is as personable as it gets -Becoming indispensable to clients.
Comcast, Philadelphia, PA USA: Lisa Blackshear, Senior Vice President for Communications + Digital Operations
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Ms. Tran Minh Hao, High Impact Leader
Etech Global Services, Nacogdoches, TX USA: Kaylene Eckels, Chief Operations Officer
FIS, Jacksonville, FL USA: Diana Kegel, Client Relations Executive
GuideWell Connect, Jacksonville, FL USA: Shantel Diaz, Customer Service Professional
HomeServe USA,Norwalk, CT USA: Legna Irrazarry - Leading Amongst Peers
IBM, Armonk, NY USA: Maria Lipner, VP for IBM Global Sales Incentives
Olark, San Francisco, CA USA: Sarah Betts, Front Line Support
Overstock.com, Midvale, UT USA: Debra Dubuque, Senior Manager of Customer Care
Rimini Street, Inc. Las Vegas, NV USA: Brenda Davenport, VP Quality Assurance
Rimini Street, Inc. Las Vegas, NV USA: Jennifer Perry, VP Global SAP Support
Salary.com, Waltham, MA USA: Sarah Coughlin, Director of Customer Success
TCL USA, Corona, CA USA: Joyce Surujbhan, The Joyce Effect!
TourRadar, Toronto, ON Canada: Carly Hulls- Global Head of Support and Sales
The Western & Southern Life Insurance Company, Cincinnati, OH USA: Kerry Polley, Customer Service Team Lead
VIZIO Inc., Irvine, CA USA: VIZIO's Josie Schoenherr - Quality's Queen

CUSTOMER SERVICE & CONTACT CENTER TEAM CATEGORIES

Customer Service Team of the Year - Recovery Situation - Financial Services Industries
FINALIST:
Teleperformance D.I.B.S. , Mumbai , Maharashtra, India: Leading UK Bank meets stringent timelines for FATCA

Customer Service Team of the Year - Recovery Situation - Other Service Industries
FINALISTS:
Bosch Thermotechnology North America, Londonderry, NH USA: Navigating Business Disruption with a CX Focus.
DHL Express Brazil LTDA, São Paulo, Brazil: Ain't no River Wide Enough for CS Brazil getting to Excellence
Michael Kors, New York, NY USA: Michael Kors Retail-Sector Customer Service Team
UPMC Health Plan, Pittsburgh, PA USA: UPMC Health Plan Customer Service Team

Customer Service Team of the Year - Recovery Situation - Technology Industries
FINALISTS:
Blue Ocean Contact Centers, Halifax, Nova Scotia, Canada: Blue Ocean Pro Ops Team - Saving a Critical Enterprise Customer
Lithium Technologies, Austin, TX USA: Focusing on Values
MediaRadar, Inc., New York, NY USA: MediaRadar: Customer Service Team

Customer Service Team of the Year - Recovery Situation - All Other Industries
FINALISTS:
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Rising strong above challenges
DHL Express, Sofia, Bulgaria: Service Recovery Situation in DHL Express Bulgaria
KT, Seoul, South Korea: A Great Work Place Is a Great Service Place
Municipality and Planning Department, Ajman, United Arab Emirates: Re-Shape the Organization Toward Customer Satisfaction
VIZIO Inc., Irvine, CA USA: VIZIO's Executive Resolution Team - Recovering Customers While Reducing Costs
WNS (Holdings) Limited, Mumbai, India: Customer Service Team

Customer Service Complaints Team of the Year - Financial Services Industries
FINALIST:
InsureMyTrip, Warwick, RI USA: InsureMyTrip Expands Anytime Advocates Program To Better Assist Travelers With Claims

Customer Service Complaints Team of the Year - Other Service Industries
FINALISTS:
Cross Country Home Services, Fort Lauderdale, FL USA: Medical Emergency Team
Dell Technologies, Roundrock, TX USA: Advanced Resolution Group (ARG)
DHL Express Ecuador, Quito, Ecuador: DHL Express Ecuador Backline Team

Customer Service Complaints Team of the Year - All Other Industries
FINALISTS:
American Airlines, Ft. Worth, TX USA: Special Service for a World War II Veteran
DHL Finance Services, Maastricht, Netherlands: Customer Accounting Back-Office
HomeServe USA, Norwalk, CT USA: Building Trust & Loyalty - Customer Advocacy & Real Time Insights
VIZIO Inc., Irvine, CA USA: Executive Resolution Team - Satisfying Customers While Reducing Costs

Front-Line Customer Service Team of the Year - Business Services Industries
FINALISTS:
FreshBooks, Toronto, ON, Canada: FreshBooks Support Short Stories: How we rocked 2018!
Mailing.com, Phoenix, AZ USA: How Collaboration Empowers Mailing.com's Customer Service Representatives
Makers Nutrition, Hauppauge, NY USA: Front-Line Customer Service Team

Front-Line Customer Service Team of the Year - Financial Services Industries
FINALISTS:
Allianz Global Assistance, Richmond, VA USA
BenefitMall, Dallas, TX USA: PayFocus Online Support Team
John Hancock Financial Services, Boston, MA USA: Keeping Participants First - in a post-DOL world
Paychex, Inc., Rochester, NY USA: Delivering Front-Line Service to Clients on Their Terms
PayLease, San Diego, CA USA: Exceptional and Expanding Client Success Team
QNB Finansbank, Istanbul, Turkey: Contact Center Front Line Customer Service Team
The Western & Southern Life Insurance Company, Cincinnati, OH USA: Recognizing Success

Front-Line Customer Service Team of the Year - Other Service Industries
FINALISTS:
Blacklane, Berlin, Germany: Blacklane PASS
ClassicCars.com, Phoenix, AZ USA: Excellence in Customer Service Driven by Positive Interactions
Con Edison, New York, NY USA: Leave on for Landlord (LOFLL)
CT Corporation, New York, NY USA: Tailored Services Propelling Customer Success in 2018
Delta Defense, West Bend, WI USA: Doing More With Less
DHL Express, Buenos Aires, Argentina
Electronic Arts, Austin, TX USA: A Pilot Team to Lead the Way
Guardian Storage, Pittsburgh, PA USA:
GuideWell Connect, Jacksonville, FL USA: Hialeah Retail Center
Offerpad, Gilbert, AZ USA
UPMC Health Plan, Pittsburgh, PA USA
Wyndham Destinations, Orlando, FL USA: Extra Holidays Owner Rental Team

Front-Line Customer Service Team of the Year - Technology Industries
FINALISTS:
Access One Inc, Chicago, IL USA: Getting Back to Basics
Achievers, Toronto, ON, Canada : Member Experience
Active Digital, Tunbridge Wells, Kent, United Kingdom: Active Digital - Active Gurus - 'Good to Great'
Adaptiva, Kirkland, WA USA: Ask the Experts: How Adaptiva’s Customer Support Exceeds Expectations in the Face of Massive Growth
AND CO from Fiverr New York, NY USA: Helping Freelancers through Proactive Customer Service
Autosoft, Inc, West Middlesex, PA USA: Autosoft Dedicated Chat Team
Biscom, Chelmsford, MA USA: Biscom: When Customer Service Has Life or Death Consequences
Black Box, Lawrence, PA Black Provides Outstanding Customer Service & Call Center Customer Support
CareerArc, Burbank, CA USA: CareerArc Client Success: Redefining the Role of Customer Service
CivicPlus, Manhattan, KS USA: The CivicPlus Technical Support Team. Helping Government Work Better.
Cloudistics, Reston, VA USA: Cloudistics EarlyInsight Customer Success Team - Delivering a Premium Experience Customers Celebrate!
Comcast, Philadelphia, PA USA: Comcast's Digital Care Team
Cvent Inc, McLean, VA USA: Cvent Client Services: Front-Line Customer Service Team
DataCore Software, Fort Lauderdale, FL USA: DataCore Technical Support Team
Diligent Corporation, New York, NY USA: Creating Wow Moments for Customers
Firmex, Toronto, ON, Canada: Small Team Supports Fast-Growing Global Customer Base, and Improves Response Times
First Advantage, Atlanta, GA USA: First Advantage Leverages Feedback Analytics to Drive Positive Change
Hetzner, Durbanville, Cape Town, South Africa: Humans at the heart of hosting
HireVue, South Jordan, UT USA: HireVue Customer Support Team
Mailchimp, Atlanta, GA USA: Reimagining the Mailchimp Platform to Better Serve Our Customers
MediaRadar, Inc., New York, NY USA: MediaRadar: Front-Line Customer Service Team
MetTel, New York, NY USA: The “Trinamic Trio” fill in the retail store Gap with 99.5% uptime - MetTel Enterprise Success Managers
Network Alliance, Reston, VA USA: The Network Alliance Support Center drives scalability and client satisfaction to highest levels in company history
OneCause Indianapolis, IN USA: Passionate Customer Service Powering A Better Tomorrow
Periscope Data, San Francisco, CA USA: Periscope Data - Our solutions team turns data teams into superheroes!
PlanGrid, San Francisco, CA USA: Building a Better PlanGrid Support
Pushpay Holdings Limited, Redmond, WA USa: Pushpay - Personalized Customer Service
Riva CRM Integration, Edmonton, AB, Canada: Riva Success Team
SolarWinds MSP, Durham, NC USA: SolarWinds MSP Front-Line Customer Service Team: Creating customer loyalty by delivering an effortless support experience at every opportunity
UserTesting, San Francisco, CA USA: UserTesting Provides Unique Customer Service While Scaling for Rapid Growth

Front-Line Customer Service Team of the Year - All Other Industries
FINALISTS:
Consumer Priority Service, Brooklyn, NY USA: ‘The customer was happy, so I was happy.’
DHL Express US, Tempe, AZ USA: DHL US FL - Emotionally Engaged
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Customer Centricity at its finest
DHL Express, Bahrain, Manama, Bahrain
DHL Express, Dhaka, Bangladesh
DHL Express DRC, Kinshasa, Democratic Republic of the Congo
DHL Express, Nairobi, Kenya
DHL Express Rwanda, Kigali, Rwanda
HomeServe USA, Norwalk, CT USA: Front of the Line Every Time
Hyperice, Irvine, CA USA: Sales and Customer Experience team recognition
Southwest Airlines, Dallas, TX USA: Empowering Frontline Customer Representatives .
VIZIO Inc., Irvine, CA USA: Team Dorn - The Ultimate Multi-taskers

Back-Office Customer Service Team of the Year - Business Services Industries
FINALISTS:
Constant Contact, Waltham, MA USA: Knowledge Base Team
FIS, Jacksonville, FL USA: Center of Excellence (COE) Team
GoDaddy, Scottsdale, AZ USA: GoDaddy Global Workforce Management team
HomeServe USA, Norwalk, CT USA: HS Contractor Recruiting
Makers Nutrition, Hauppauge, NY USA

Back-Office Customer Service Team of the Year - Financial Services Industries
FINALIST:
Allianz Services India, Trivandrum, Kerala, India : Animal Health Claims - Customer Delight

Back-Office Customer Service Team of the Year - Other Service Industries
FINALISTS:
DHL Express, Buenos Aires, Argentina: Backline Team of the Year
UPMC Health Plan, Pittsburgh, PA USA: Maintaining A Culture Of Service Excellence In The Back Office

Back-Office Customer Service Team of the Year - Technology Industries
FINALISTS:
Achievers, Toronto, ON, Canada
BNY Mellon's Albridge, Pennington, NJ USA
Blackbaud, Inc., Charleston, SC USA: Blackbaud Support’s Project One Implementation
IBM, Armonk, NY USA: Client Instruction and Assistance (CIA) Tool
Rimini Street, Inc. Las Vegas, NV USA: Service Operations Provide High Level Support for Multiple Teams
Rycor,Chandler, AZ USA: Good service means never having to ask for anything
SmartLinx Solutions, Edison, NJ USA: Back Office Services Operations Team

Back-Office Customer Service Team of the Year - All Other Industries
FINALISTS:
American Airlines, Ft. Worth, TX USA: Sea turtles for Marlee
DHL Express Vietnam, Ho Chi Minh City, Vietnam
HomeServe USA, Norwalk, CT USA: Team Work Makes the Dream Work!
PublicSchoolWORKS, Cincinnati, OH USA: Research & Development Team
Southwest Airlines, Dallas, TX USA: Doing Invaluable Work Behind the Scenes
VIZIO Inc., Irvine, CA USA: Do-it-yourself Service Requests
WNS (Holdings) Limited, Mumbai, India

Contact Center of the Year (Up to 100 Seats) - Financial Services Industries
FINALISTS:
ConnectiCare, Farmington, CT USA: ConnectiCare's Contact Center Shines
EFG Companies, Irving, TX USA: Shortening Claim Lifecycle Through Empowerment
Further, Eagan, MN USA: Going Further with Customer Service
John Hancock Financial Services, Boston, MA USA: Keeping Participants First - in a post-DOL world
SurePayroll, Glenview, IL USA: How a Payroll Company Keeps Pace with Apple, Google, and Amazon

Contact Center of the Year (Up to 100 Seats) - Other Service Industries
FINALISTS:
Copyright Clearance Center, Danvers, MA USA
Delta Defense, West Bend, WI USA: Unprecedented Customer Experience
DHL Express, Dhaka, Bangladesh: DHL Express BD Contact Center
Dorel Juvenile, Columbus, IN USA: Dorel's Consumer Care for the Now Generation
Optum Patient Acquisition and Retention (PAR), Phoenix, AZ USA: Doing Our PARt
Response, Lindon, UT USA: Contact Center
Wolverine Worldwide, Richmond, IN USA: Wolverine Worldwide Contact Center
Wyndham Destinations, Orlando, FL USA: Outbound Team

Contact Center of the Year (Up to 100 Seats) - Technology Industries
FINALISTS:
Autosoft, Inc, West Middlesex, PA USA: Customer Support Center
Buildium, Boston, MA USA: Customer Care Team
Diligent Corporation, New York, NY USA: Creating Wow Moments for Customers
FluentStream Technologies, LLC, Denver, CO USA: Support Works Hard, So Our Customers Can Work Easy
Hetzner, Durbanville, Cape Town, South Africa: Humans at the heart of hosting
ISN, Dallas, TX USA: ISN Software Corporation Contact Center
OneCause Indianapolis, IN USA: Committed Contact Center Powering Great Missions
Pushpay Holdings Limited, Redmond, WA USA: Pushpay - Personalized Customer Service
Riva CRM Integration, Edmonton, AB, Canada: Riva Success Team
TEKLYNX Americas, Whitefish Bay, WI USA: TEKLYNX Contact Center Achieves Record Success
VIPRE Security, Clearwater, FL USA: VIPRE Contact Center

Contact Center of the Year (Up to 100 Seats) - All Other Industries
FINALISTS:
CubeSmart Self Storage, Malvern, PA USA: Customer Service with A Mission
Dell Technologies, Roundrock, TX USA: Consumer Premium Support
DHL Express Ecuador, Quito, Ecuador: Contact Center Ecuador
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Customer Service: Building on the Four Pillars of Excellence
Offerpad, Gilbert, AZ USA: Offerpad Contact Center

Contact Center of the Year (Over 100 Seats) - Financial Services Industries
FINALISTS:
Alliance Data, Columbus, OH USA
Allianz Global Assistance, Richmond, VA USA
Barclays, Henderson, NV USA
Cathay Life Insurance Co., Ltd, Taipei, Taiwan
National General Lender Services, Mesa, AZ USA
QNB Finansbank, Istanbul, Turkey
TIAA, New York, NY USA

Contact Center of the Year (Over 100 Seats) - Other Service Industries
FINALISTS:
Electronic Arts, Austin, TX USA: Making EA Known For Taking Care of Players
Sitel Group, Miami, FL USA: Sitel Nicaragua Exceeds Performance Expectations Through Trust and Communication
Sutherland Global Services Bulgaria, Sofia, Bulgaria: Sutherland Bulgaria
UPMC Health Plan, Pittsburgh, PA USA: UPMC Health Plan Contact Center

Contact Center of the Year (Over 100 Seats) - Technology Industries
FINALISTS:
AWeber - Email Marketing, Chalfont, PA USA
CLEAResult, Tempe, AZ USA
Comcast, Philadelphia, PA USA: Comcast's Digital Care Team
Cvent Inc, McLean, VA USA: Cvent Client Services
ezCater, Boston, MA USA: Customer Service at the Core, Despite 2x Growth
Mailchimp, Atlanta, GA USA: Reimagining the Mailchimp Platform to Better Serve Our Customers
PlumChoice, Lowell, MA USA: Measuring Success One Customer at a Time
SolarWinds, Austin, TX USA: SolarWinds Delivers Exceptional Customer Journeys

Contact Center of the Year (Over 100 Seats) - All Other Industries
FINALISTS:
Celebrity Cruises, Miami, FL USA: Customer Service & Contact Center Team
DHL Express, Bangkok, Thailand: DHL Express International (Thailand) Limited
HomeServe USA, Norwalk, CT USA: HomeServe Chattanooga Contact Center - We Are Family

Customer Service Management Team of the Year
FINALISTS:
ConnectiCare, Farmington, CT USA: Customer Service Management Team Shines
Cyberscout, Scottsdale, AZ USA: Global Customer Service Management Team
Delta Vacations, Minot, ND USA: Customer Engagement Center Management Team
DHL Express Jordan, Amman, Jordan: Think on the future, and focus on the end goal
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Excellence beyond Customer Service
Druva Inc., Sunnyvale, CA USA: Druva's World Class Leadership Team
FIS, Jacksonville, FL USa: IFS Client Relations Management Team
HomeServe USA, Norwalk, CT USA: Executing Changing Customer Demands Through Elite Leadership
Periscope Data, San Francisco, CA USA: Solutions Team Turns Data Teams Into Superheroes!
PublicSchoolWORKS, Cincinnati, OH USA: Client Services Managers, Emily Bodner and Julie Webster
Reltio, Morgan Hill, CA USA: Customer ServiceTeam, the DNA of Reltio Customers’ Success
SCAN Healthplan, Long Beach, CA USA: Member Service Management Team
VIZIO Inc., Irvine, CA USA: Support Leadership Team - Reducing Costs While Maintaining Performance

Customer Service Training Team of the Year - Business Services Industries
FINALIST:
GES, Las Vegas, NV USA: Learning Never Stops

Customer Service Training Team of the Year - Financial Services Industries
FINALISTS:
Alliance Data, Columbus, OH USA

Customer Service Training Team of the Year - Other Service Industries
FINALISTS:
MRO Corp, Norristown, PA USA
UPMC Health Plan, Pittsburgh, PA USA

Customer Service Training Team of the Year - Technology Industries
FINALISTS:
Altus Group / ARGUS Software, Houston, TX USA: A Winning Story
Blackbaud, Inc., Charleston, SC USA: Blackbaud Internal Training
Druva Inc., Sunnyvale, CA USA: Druva's Awesome Customer Service Team
IBM, Armonk, NY USA: Global Sales Incentives Education Team
ISN, Dallas, TX USA: ISN Software Corporation Training Team
SolarWinds, Taguig City, Philippines: SolarWinds Academy

Customer Service Training Team of the Year - All Other Industries
FINALISTS:
First American Database Solutions, Santa Ana, CA USA: Going Beyond ‘Thank You for Calling’
Learning Tribes, Miami Fl USA: Learning Like Tribes. A true story.
MTM, Lake St. Louis, MO USA: MTM Training
VIZIO Inc., Irvine, CA USA: VIZIO's Trainers - Mark 'Red' Brown and Luis Perez

CUSTOMER SERVICE & CONTACT CENTER ACHIEVEMENT CATEGORIES

Award for Innovation in Customer Service - Computer Industries
FINALISTS:
Adobe Systems Incorporated, San Jose, CA USA: Adobe: Innovation in Customer Service
Autodesk, San Rafael, CA USA: Autodesk AVA
Clio - Practice Management Software, Vancouver, BC, Canada: Clio’s Knowledge Centered Service Delivers New Efficiencies and Customer Value
Dell Technologies, Roundrock, TX USA: From Support to Solutions - Out Of Plan
Dell Technologies, Roundrock, TX USA: Dispatch Automation (APJ)
Druva Inc., Sunnyvale, CA USA: Druva's Proactive and Innovative Customer Service
IBM, Armonk, NY USA: Leading Support for the Cognitive Era
Informatica Corporation, Redwood City, CA USA: Ask an Expert - Transforming the way we deliver Next-Generation Support
Information Builders, New York, NY USA: Information Builders Delivers Innovative, All-in-One Analytics Solution & Services with Information Builders Cloud
Intuit Inc., Mississauga, ON, Canada: Intuit Canada's Care Team: Innovation in Social Support
Kronos Incorporated, Lowell, MA USA: Kronos Incorporated's Customer Service Innovations
NetApp, Inc. Sunnyvale, CA USA: NetApp Support Site - Innovation with Artifical Intelligence and Mobile Responsive Dashboard
OneCause, Indianapolis, IN USA: Humanizing Customer Service with Personalized Video Support
SAP SE, Walldorf, Germany: Next-Generation Support Revolutionizes Customer Service
ServiceNow; Santa Clara, CA USA: Higher customer satisfaction while reducing costs using knowledge management and online community
SolarWinds, Taguig City, Philippines: The SolarWinds Success Center
Talkdesk, San Francisco, CA USA: Talkdesk Enterprise Cloud Contact Center
TempWorks Software, Eagan, MN USA: An Innovative New Service Model to Improve Customer Experience & Team Efficiency

Award for Innovation in Customer Service - Financial Services Industries
FINALISTS:
ArmadaCare, Hunt Valley, MD USA: Engagement Index - Getting our Members Engaged from the Get-Go
Assurant, Atlanta, GA USA: Carrier Direct External
BNY Mellon's Pershing, Jersey City, NJ USA: BNY Mellon's Pershing - Asset Consolidation Innovation
Future Generali India Insurance Company Ltd., Mumbai, India: Simpler, Smarter and Faster: Innovation in Service - The Generali Way
Moody's Analytics, New York, NY USA: Introducing DAISY
Nuance Communications, Inc. Burlington, MA USA: Esurance Intelligent Virtual Assistant, Et al. - Powered by Nuance
Pacific Life, Newport Beach, CA USA: Claims Concierge and Beneficiary Services
Shepherds Friendly Society, Cheadle, Cheshire, United Kingdom: Innovative customer service
USAA, San Antonio, TX USA: USAA's Virtual Agent (Nuance-Powered Virtual Agent)

Award for Innovation in Customer Service - Other Service Industries
FINALISTS:
Create, New York, NY USA: Create: Next Generation Customer Service
DHL Express, Arnhem, The Netherlands: Senior Agent
DHL Express, Casablanca, Morocco: A Very Successful Achievement Story
Dorel Juvenile, Columbus, IN USA: Dorel's Consumer Care for the Now Generation
Electronic Arts, Austin, TX USA: Innovating EA's Customer Experience Support
First American Database Solutions, Santa Ana, CA USA: Automating Quality Assurance: Taking Your QA Beyond Excel Spreadsheet
GoDaddy, Scottsdale, AZ USA: GoDaddy Customer Service Innovation
Michael Kors, New York, NY USA: Michael Kors Customer Service Innovation
Optum, Inc., Eden Prairie, MN USA: Optum Test Kitchen: A Recipe for Success
Rimini Street, Inc. Las Vegas, NV USA: Global Support Innovation Team’s Help Increase Client Satisfaction and Internal Efficiencies
TELUS International, Las Vegas, NV USA:Turning up the heat to achieve great customer service
UPMC Health Plan, Pittsburgh, PA USA: Bringing The Back Office To The Front Office
WNS (Holdings) Limited, Mumbai, India: Innovation in Customer Service

Award for Innovation in Customer Service - Telecommunications Industries
FINALISTS:
Avaya Inc., Santa Clara, CA USA: Avaya Innovates with FAST PASS
Comcast, Philadelphia, PA USA: Comcast's Digital Care Team
Comcast, Philadelphia, PA USA: Xfinity’s Digital Transformation
Nextiva, Scottsdale, AZ USA: Nextiva’s unwavering dedication to Amazing Service
Oi, Rio de Janeiro, Brazil: Less Is More: A Success Case in Reducing Transferred Calls

Award for Innovation in Customer Service - All Other Industries
FINALISTS:
Air Canada, Montreal, QC, Canada: Air Canada Liaison Virtual Account Management
DHL Express Vietnam, Ho Chi Minh City, Vietnam: DHL Express Vietnam Customer Service
First American Database Solutions, Santa Ana, CA USA: Linking QA to CSAT Scores
HomeServe USA, Norwalk, CT USA: Automating Customer Experience Quality Assurance
Interactions, Franklin, MA USA: Interactions Integrates Omnichannel Capabilities to Power More Positive and Productive Customer Experiences
Liveops, Scottsdale, AZ USA: Liveops Customer Service Innovation: Liveops Nation
Migros Ticaret A.S., Istanbul, Turkey: Migros WellBeing Journey
Pearson, New York, NY USA: Pearson Education gives learners smarter service with Salesforce
UnitedHealthcare, Minnetonka, MN USA: UnitedHealthcare PreCheck MyScript
VIZIO Inc., Irvine, CA USA: VIZIO’s Self Serve - Do-it-yourself Service Requests
WNS (Holdings) Limited, Mumbai, India

Best Customer Feedback Strategy
FINALISTS:
AKTIF BANK, Istanbul, Turkey: Customer Satisfaction Evaluation in Aktif Bank IVR
Bank of America - Charlotte, NC USA: Implementation of Bank of America Voices
CareerArc, Burbank, CA USA: CareerArc: Client Success at the Heart
Cvent Inc, McLean, VA USA: Cvent Client Services: Best Customer Feedback Strategy
Delta Air Lines, Atlanta, GA USA: Global Sales Support at Delta Air Lines for Best Customer Feedback Strategy Stevie Award
Delta Vacations, Minot, ND USA: Building the best customer experience before, during and after travel
DHL Express, Dhaka, Bangladesh: DHL Express BD Customer Feedback Strategy
DHL Express, Sofia, Bulgaria: DHL Express Bulgaria Customer Feedback Strategy
DHL Global Forwarding, Miami, FL USA: DHL Global Forwarding Improves Customer Service through Mystery Shopping
Druva Inc., Sunnyvale, CA USA: Druva's Customer First Team
EZShield + IdentityForce, Framingham, MA USA: EZShield + IdentityForce (EZS + IDF) Empower Customers to Provide Feedback
Future Generali India Insurance Company Ltd., Mumbai, India: Placing our Customers and Partners at the Heart of Everything we do at Future Generali
HomeServe USA, Norwalk, CT USA: HomeServe - Epitomizing How to Listen to The Voice of the Customer
IBM, Armonk, NY USA: IBM Business Partner Compass Net Promoter Score
IBM, Armonk, NY USA: Using Data Science to Improve on Customer Feedback
ICW Group Insurance Companies, San Diego, CA USA: Turning Voice of the Customer (VOC) Feedback into Action
Intuit Inc., Mississauga, ON, Canada: Intuit's Canada Care Team: Facilitating Product Feedback
John Hancock Financial Services, Boston, MA USA: Build What a Customer wants, not what you think they want
Malouf, Logan, UT USA: Transforming Customer Reviews into Actionable Data
Response, Lindon, UT USA: Customer Feedback
UPMC Health Plan, Pittsburgh, PA USA: UPMC Health Plan Best Customer Feedback Strategy
VIZIO Inc., Irvine, CA USA: VIZIO's Voice of Customer Team - Digging Deep To Mine the Data
Wolters Kluwer's ELM Solutions, Houston, TX USA: Wolters Kluwer ELM Solutions: A Feedback Process that Improves the Customer Experience

Best Customer Satisfaction Strategy
FINALISTS:
Birevim, Istanbul, Turkey: Birevim's ‘Through the Roof’
Bose, Framingham, MA USA: Creating Brand Ambassadors through innovation
Cvent Inc, McLean, VA USA: Cvent Client Services
Dell Technologies, Roundrock, TX USA: Dell Technologies | Customer-eXperience Projection (APJ)
DHL Express, Saudi Arabia, Al Khobar, Saudi Arabia: Customer Care Team
DHL Express, Tempe, AZ USA: Continuous improvement mindset for a better customer experience
DHL Global Forwarding, Miami, FL USA: DHL Global Forwarding Customer Centric Onboarding
Druva Inc., Sunnyvale, CA USA: Druva's World Class Customer Satisfaction Strategy
Employment Background Investigations Inc., Owings Mills, MD USA: Self Auditing Program & Continuous Training Yields Concrete Results
Enerya Enerji A.S., Istanbul, Turkey: Customer Services Transformation Program
GoDaddy, Scottsdale, AZ USA: GoDaddy WOWs
HomeServe USA, Norwalk, CT USA: The Best in Customer Satisfaction Strategy
League Inc, Toronto, ON, Canada: League's Personalized Service Approach Leads to Greater Engagement
Malouf, Logan, UT USA: A Customer Service Evolution from Startup Bootstrap to Industry-Leading Success
MRO Corp, Norristown, PA USA: MRO Implementation Team
Purchasing Power, LLC, Atlanta, GA USA: Purchasing Power®'s Voice of the Customer (VoC) Program
Tata Communications (UK) Limited, London, United Kingdom: Building a Customer-Centric Culture
VIZIO Inc., Irvine, CA USA: VIZIO Support - Meeting Customers Where They Are
WNS (Holdings) Limited, Mumbai, India: Best Customer Satisfaction Strategy-NPS

Best Return on Customer Service Investment
FINALISTS:
Birevim, Istanbul, Turkey: Birevim's "Against All Odds"
Dell Technologies, Roundrock, TX USA: Dispatch Automation (APJ)
Dell Technologies, Roundrock, TX USA: How-To Video's (APJ)
DHL Global Forwarding, Miami, FL USA: DHL Global Forwarding Customer Centric Onboarding
Druva Inc., Sunnyvale, CA USA: Druva's Highly Efficient Customer Services Investment
GuideWell Connect, Jacksonville, FL USA: GuideWell Retail Centers are the Face of Florida Blue
IBM, Armonk, NY USA: BEST - Driving Better Returns thru Recognition
John Hancock Financial Services, Boston, MA USA: Applying Robotics results in Cost Reduction, Improved Metrics, Risk Avoidance, and Heightened Customer Experience
Michael Kors, New York, NY USA: Michael Kors Return on Customer Investment: IVR for WISMO Calls
Nuance Communications, Inc. Burlington, MA USA: Royal Bank of Scotland Group Reaps Widespread ROI with Voice Biometrics
Optum, Eden Prairie, MN USA: Investment in Voice Analytics Drives Financial and Customer Experience Benefits
SmartLinx Solutions, Edison, NJ USA: Smartlinx Technical Services Team
VIZIO Inc., Irvine, CA USA: VIZIO's Move to Non-Domestic Outsourcers - Reducing Costs While Maintaining Performance

Best Use of Customer Insight
FINALISTS:
Bloomfire, Austin, TX USA: How Bloomfire Helps Capital One's Insights Teams Make Customer-Focused Decisions
Clio - Practice Management Software, Vancouver, BC, Canada: Clio’s Customer Success Team Champions Company-Wide Customer Insights
CSS Corp, Chennai, Tamil Nadu, India: Creating Competitive Advantage and Revenue Impact with CSS Corp’s Customer Insights Platform, Active Insights
Cvent, McLean, VA USA: Cvent Flex Product / Registration Reimagined.
Firmex, Toronto, ON, Canada: Ensuring Every Client’s Voice is Heard
GetResponse, Gdansk, Poland: Using Customer Insight for the Right Quality KPIs
HomeServe USA, Norwalk, CT USA: Putting the Customer at the Heart of What We Do Each & Every time
ICW Group Insurance Companies, San Diego, CA USA: Gaining Competitive Advantage with New Service Offering
Periscope Data, San Francisco, CA USA: Periscope Data - Using Customer Insight Data to Drive Best-In-Class Support
Turkcell, Istanbul, Turkey: Customer Touchpoint Platform
VIZIO Inc., Irvine, CA USA: VIZIO's Voice of Customer - Digging Deep to Mine the Data
Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: The Treasury Learning & Consulting Customer Training model
Wheels, Inc., Des Plaines, IL USA: User Experience Team uses client feedback to develop new mobile app

Best Use of Technology in Customer Service - Computer Industries
FINALISTS:
Conversocial, New York, NY USA: Conversocial’s Lift Off Into Engaged Customer Service
Dell Technologies, Roundrock, TX USA: Enabling OneClick Operating System Re-Install
Dell Technologies, Roundrock, TX USA: Tech Support Transformation
Druva Inc., Sunnyvale, CA USA: Druva's Innovatory use of Technology for Customer Service
Guidebook, Inc., San Francisco, CA USA: Automating Humanity: How Guidebook Leverages Technology to Delight Customers
OneCause Indianapolis, IN USA: Investing in Support Technology to Power A Better Tomorrow
SAP SE, Walldorf, Germany: Schedule an Expert Revolutionizes Customer Service at SAP
SmartLinx Solutions, Edison, NJ USA: SmartLinx Solutions - System Integrations Enhance Customer Service

Best Use of Technology in Customer Service - Financial Services Industries
FINALISTS:
National General Lender Services, Mesa, AZ USA: National General Delivers Industry-leading Customer Care
QNB Finansbank, Istanbul, Turkey: QNB Finansbank Contact Center
Refinitiv, New York, USA: Creating an optimal online customer experience for the time-poor financial community
Scivantage, Jersey City, NJ USA: Scivantage Delivers Customer Service
Teleperformance D.I.B.S. , Mumbai , Maharashtra, India: Creation of automated work stream using Artificial Intelligence
TIAA, New York, NY USA: Co-Browse: Looking After Those Whose Work Makes the World a Better Place
VakifBank, Istanbul, Turkey: Time Deposit Pricing and Marketing Project
VPay, Plano TX USA: Knowledge Management System Enhances Agent and Customer Experience
Yapi Kredi, Kocaeli, Turkey: Yapi Kredi Bank Customer Relations Center Call Steering Deployment

Best Use of Technology in Customer Service - Other Service Industries
FINALISTS:
1-800-Flowers.com, Carle Place, NY USA: Empowering Consumers and Enhancing the Shopping Experience Across All Channels
Cross Country Home Services, Fort Lauderdale, FL USA: Cross Country Home Services Says Goodbye Analog, Hello Digital
Deliveroo, London, United Kingdom: How great technology has transformed Deliveroo’s customer service proposition
DHL International (UK) Ltd, Derbyshire, United Kingdom: Transforming Customer Service with Technology as e-commerce drives call volumes
IBM, Armonk, NY USA: Capitalizing on the Power of Cognitive Technology to Deliver Outstanding Client Experience
Medela LLC., McHenry, IL USA: Medela invests in improving customer experiences
Michael Kors, New York, NY USA: Michael Kors Leverages IVR for WISMO Calls
Optum, Eden Prairie, MN USA: Voice Analytics Technology Provides Data-Driven Insights

Best Use of Technology in Customer Service - Telecommunications Industries
FINALISTS:
Comcast, Philadelphia, PA USA: Comcast's Digital Care Team
KT, Seoul, South Korea: Innovating the Customer Experience through Troubleshooting Self-diagnosis and Self-guided Videos
Oi, Rio de Janeiro, Brazil: Single Screen Automation: Robotization Leveraging Competitiveness

Best Use of Technology in Customer Service - All Other Industries
FINALISTS:
Chamberlain Group, Oak Brook, IL USA
HomeServe USA, Norwalk, CT USA: Auto IVR Solutions for Effortless Service
HomeServe USA, Norwalk, CT USA: Enhancing the Customer Experience Through Technology
LTD Commodities, Bannockburn, IL USA
MRO Corp, Norristown, PA USA: MRO's Use of Technology in Customer Service
Municipality and Planning Department, Ajman, United Arab Emirates: Tasdeeq
VIZIO Inc., Irvine, CA USA: VIZIO's Self Serve - Do-it-yourself Service Requests
VXI Global Solutions, Los Angeles, CA USA
Wheels, Inc., Des Plaines, IL USA: nhanced Order Management System Improves Customer Service

e-Commerce Customer Service Award - Computer Industries
FINALIST:
Mailchimp, Atlanta, GA USA: Reimagining the Mailchimp Platform to Better Serve Our Customers

e-Commerce Customer Service Award - Other Service Industries
FINALISTS:
Deliveroo, London, United Kingdom: Putting the app into appetite
DHL Express Peru, Callao, Peru: Looking for Customer satisfaction on an E-Commerce’s world
Overstock.com, Midvale, UT USA: Overstock.com - E-commerce Customer Care
Teleperformance D.I.B.S., Mumbai, Maharashtra, India: Innovation through eCommerce

e-Commerce Customer Service Award - All Other Industries
FINALISTS:
Bose, Framingham, MA USA: Messaging for Customer Support
Manila Electric Company (Meralco), Manila, Philippines: Meralco Typhoon Watch 2018
Qurate Retail Group, West Chester, PA USA: Providing a Superior Customer Experience on Digital and Social
VIZIO Inc., Irvine, CA USA: VIZIO's A Funny Thing Happened on the Way to the Forums

 

CUSTOMER SERVICE DEPARTMENT CATEGORIES
In addition to the possibility of receiving a peer-reviewed honor in these categories, all nominated customer service departments that are chosen as Finalists are also included in voting for the People's Choice Stevie Awards for Favorite Customer Service.

 

 

Customer Service Department of the Year - Airlines, Distribution & Transportation
FINALISTS:
Delta Air Lines, Atlanta, GA USA: Global Sales Support
DHL Express, Buenos Aires, Argentina
DHL Express Cameroon, Douala, Cameroon
DHL Express Colombia LTDA, Bogota, Colombia
DHL Express, Dhaka, Bangladesh
DHL Express, Egypt, Cairo, Egypt
DHL Express, Guatemala, Guatemala City, Guatemala
DHL Express, Johannesburg, South Africa
DHL Express, Kuwait, Kuwait City, Kuwait
DHL Express, Manila, Philippines
DHL Express, San Jose, Costa Rica
DHL Express, Seeb, Muscat, Oman
DHL Express Tanzania, Dar es Salaam, Tanzania
DHL Express Uganda, Kampala, Uganda
DHL Express Uruguay S.RL, Canelones, Uruguay
DHL Express Vietnam, Ho Chi Minh City, Vietnam
DHL Express Zimbabwe, Bulawayo, Zimbabwe
DHL Fletes Aereos C.A, Caracas, Venezuela
Freightquote, Kansas City, MO USA

Customer Service Department of the Year - Computer Hardware
FINALISTS:
Dell Technologies, Roundrock, Tx USA: APJ Consumer - Premium Tech Support
Unitrends, Burlington, MA USA

Customer Service Department of the Year - Computer Services
FINALISTS:
AppRiver, Gulf Breeze, FL USA
BambooHR, Lindon, UT USA
Druva Inc., Sunnyvale, CA USA
Linode, Philadelphia, PA USA
Mailchimp, Atlanta, GA USA
Network Alliance, Reston, VA USA

Customer Service Department of the Year - Computer Software - Up to 100 Employees
FINALISTS:
Adestra, Dallas, TX USA
Adthena, Austin, TX USA
Agilence, Mt. Laurel, NJ USA
BerniePortal, Nashville, TN USA
Bonfire, Kitchener, ON, Canada
Brainier Solutions, Inc., Minneapolis, MN USA
BrightMove, Saint Augustine, FL USA
Constant Contact, Waltham, MA USA
Criteria Corp, West Hollywood, CA USA
Customer Thermometer, Witney, Oxfordshire, United Kingdom
DATABASICS, Reston, VA USA
Front, San Francisco, CA USA
Guidebook, Inc., San Francisco, CA USA
ListenFirst, New York, NY USA
MediaRadar, Inc., New York, NY USA
Olark, San Francisco, CA USA
PipelineDeals, Seattle, WA USA
ReputationDefender.com, Redwood City, CA USA
Rocket Matter, Boca Raton, FL USA
Rycor,Chandler, AZ USA
SnapEngage, Boulder, CO USA
Thinkific, Vancouver, BC, Canada
Total Defense, Hauppauge, NY USA
Visix, Inc., Peachtree Corners, GA USA
Zype, New York City, NY USA

Customer Service Department of the Year - Computer Software - 100 or More Employees
FINALISTS:
Achievers, Toronto, ON, Canada
AWeber - Email Marketing, Chalfont, PA USA
Catchpoint, New York, NY USA
ChowNow, Playa Vista, CA USA
Cvent Inc, McLean, VA USA
Daxko, Birmingham, AL USA
Diligent Corporation, New York, NY USA
ExakTime, Calabasas, CA USA
FieldEdge, Atlanta, GA/Fort Myers, FL USA
Highspot, Seattle, WA USA
Intuit Inc., Mississauga, ON, Canada
Justworks, New York, NY USA
Marketo, Denver, CO USA
Mixpanel, San Francisco, CA USA
Openlink Financial, Uniondale, NY USA
Paycor, Cincinnati, OH USA
Periscope Data, San Francisco, CA USA
Pushpay Holdings Limited, Redmond, WA USA
Replicon, Redwood City, CA USA
SoftPro, Raleigh, NC USA
Spinnaker Support, Greenwood Village, CO USA
SpotX, New York, NY USA
ThousandEyes, San Francisco, CA USA
Unitrends, Burlington, MA USA
Wolters Kluwer's ELM Solutions, Houston, TX USA
Workable Inc, Boston, MA USA
WP Engine, Austin, TX USA

Customer Service Department of the Year - Consumer Products & Services
FINALISTS:
Birevim, Istanbul, Turkey
Dell Technologies, Roundrock, TX USA: APJ Consumer - Basic Tech Support
Embark Veterinary, Inc. Boston, MA USA
Panera Bread, St. Louis, MO USA
Revant Optics, Portland, OR USA

Customer Service Department of the Year - Financial Services - Up to 100 Employees
FINALISTS:
IOU Financial, Kennesaw, GA USA
Squaremouth, Inc., St. Petersburg, FL USA
Wells Fargo Merchant Services - Account Management, Concord, CA USA

Customer Service Department of the Year - Financial Services - 100 or More Employees
FINALISTS:
Allianz Global Assistance, Richmond, VA USA
Family Heritage Life Insurance Company of America, Broadview Heights, OH USA
Merrill Corporation, St Paul, MN USA: DatasiteOne Service Team
ReSourcePro, New York, NY USA
United Shore Financial Services, Troy, MI USA

Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries
FINALISTS:
Biofrontera, Inc. , Wakefield, MA USA
Grand Rounds, San Francisco, CA USA
MRO Corp, Norristown, PA USA
Nextech, Tampa, FL USA
OptumCare, Phoenix, AZ USA
Ortho Clinical Diagnostics, Raritan, NJ USA
SCAN Healthplan, Long Beach, CA USA
Stride Health, San Francisco, CA USA
TSI Healthcare, Chapel Hill, NC USA
West's Health Advocate Solutions, Plymouth Meeting, PA USA

Customer Service Department of the Year - Public Services & Education
FINALISTS:
Curriculum Associates, North Billerica, MA USA
OmniUpdate, Camarillo, CA USA
ServiceNow, Santa Clara, CA USA: Tennessee Department of Human Services
Standard For Success, Cloverdale, IN USA

Customer Service Department of the Year - Retail
FINALISTS:
Outdoor Voices, Austin, TX USA
Qurate Retail Group, West Chester, PA USA
Zappos, Las Vegas, NV USA: Zappos.com

Customer Service Department of the Year - Telecommunications
FINALISTS:
Comcast, Philadelphia, PA USA: Digital Care Team
Loop Communications, Charlotte, NC USA
MetTel, New York, NY USA

Customer Service Department of the Year - All Other Industries
FINALISTS:
Acronym Media, New York, NY USA
Arizona Public Service, Phoenix, AZ USA
Deliveroo, London, United Kingdom
Electronic Arts, Austin, TX USA
Hisense USA, Suwanee, GA USA
HomeServe USA, Norwalk, CT USA
Justworks, New York, NY USA
Lazada Philippines, Manila, Philippines
Legacy.com, Chicago, IL USA
Lurn, Inc., Rockville, MD USA
Offerpad, Gilbert, AZ USA
Response, Lindon, UT USA
Rimini Street, Inc. Las Vegas, NV USA
Shell&Turcas Petrol AS, Istanbul, Turkey

CUSTOMER SERVICE SUCCESS CATEGORIES

Customer Service Success - Business Service Industries
FINALISTS:
Advantage Media Group|ForbesBooks, Charleston, SC USA: A Spirit of Service and Hospitality in the Lowcountry
IBM, Armonk, NY USA: Pursuing Excellence in Serving its Customers

Customer Service Success - Financial Service Industries
FINALISTS:
GuideWell Connect, Jacksonville, FL USA: Health Plan and Provider - Make a Perfect Match
John Hancock Financial Services, Boston, MA USA: Customer Centric Strategic Initiatives
OneWest Bank, Pasadena, CA USA: OneWest Bank: One Customer and One Business at a Time
Shepherds Friendly Society, Cheadle, Cheshire, United Kingdom: Excelling in customer service

Customer Service Success - Other Service Industries
FINALISTS:
Arzum, Istanbul, Turkey: Arzum After Sales Services Team
Delta Defense, West Bend, WI USA: The Pillar of Light in a Moment of Darkness
DHL Express, Algiers, Algeria: Center Of Excellence “CEO” Certification

Customer Service Success - Technology Industries
FINALISTS:
Active Digital, Tunbridge Wells, Kent , United Kingdom: Active Digital's Customer Service Winning Story
Cvent Inc, McLean, VA USA: Cvent Client Services
DATABASICS, Reston, VA USA: Customer Service: Tenacious & Unrelenting Against Barriers
IBM, Armonk, NY USA: Account Coverage Change Tool
Intellis, New York, NY USA: Developing Dimensional Customer Service
Masergy, Plano, TX USA: Masergy - Helping Customers Achieve “What's Next"
MentorcliQ, Columbus, OH USA: Fun & Effective Customer Success
MessageGears, Atlanta, GA USA: MessageGears Customer-Driven Technology Solutions Drive Rapid Growth
Nasdaq Corporate Solutions, New York, NY USA: Nasdaq Boardvantage - Continuing to strive for Excellence
Optuno, Miami, FL USA
Patagonia Health, Cary, NC USA: Scaling 2.0 - A business strategy driven by 100% customer reference-ability
ShopKeep Inc., New York, NY USA

Customer Service Success - All Other Industries
FINALISTS:
Darlings of Chelsea, London, United Kingdom: Creating a sector-leading multi-channel customer experience
Simplilearn, San Francisco, CA USA: Customer Centricity as a Lesson in Customer Success

NEW PRODUCT & SERVICE CATEGORIES

Business Intelligence Solution - New
FINALISTS:
CubeSmart Self Storage, Malvern, PA USA: CubeSmart: Innovation Leader
Delta Vacations, Minot, ND USA: Getting the calls to right person: increasing efficiency and boosting sales at the same time
IBM, Armonk, NY USA: Quota Account Module (QAM)
Sales Partnerships, Inc., Broomfield, CO USA: Business Intelligence Application of Machine Learning to Recruiting and Performance Management

Business Intelligence Solution - New Version
FINALISTS:
Comcast Philadelphia, PA USA: Comcast Care Business Intelligence: Agent Performance Management & Analytics
Confirmit, London, United Kingdom: Confirmit - Smarter Business Intelligence: Empowering Better Business Decisions that Drive Better Business Outcomes
First American Database Solutions, Santa Ana, CA USA: Providing Transparency on Real Property: Leveraging Data to Flag Hidden Threats
Pointillist, Boston, MA USA: Pointillist Business Intelligence Solution - New Version

Collaboration Solution - New
FINALISTS:
IBM, Armonk, NY USA: Nano as a Service (NaaS) 24X7 Query Processing
Nextiva, Scottsdale, AZ USA: Nextiva Unveils NextOS, the ideal collaboration solution
Shepherds Friendly Society, Cheadle, Cheshire, United Kingdom: Collaborative Junior ISAs
WNS (Holdings) Limited, Mumbai, India: Collaboration solution: a leading FMCG player and WNS

Collaboration Solution - New Version
FINALISTS:
ClickMeeting Ltd., Gdansk, Pomorskie, Poland: ClickMeeting Webinar Software: new room, new technology, new features
HP PPS Australia, Sydney, NSW Australia: Premium Partner Support

Contact Center Solution - New
FINALISTS:
Delta Vacations, Minot, ND USA: Atlas Dashboard
i2x, Berlin, Germany: i2x: Helping contact centers capture, understand, and extract actionable insights from phone conversations in real-time
KT, Seoul, South Korea: “HINT” & “GiGA Care”, Solutions for Both Customers and Consultants
Nuance Communications, Inc. Burlington, MA USA: The Modern Voice: Nuance’s AI-Powered Engine for Conversational Dialog
Sparkcentral, San Francisco, CA USA: Sparkcentral - Automated Messaging Distribution Platform
Squelch, Redwood City, CA USA: Optimize the customer experience through the teams that serve customers after the sale
VXI Global Solutions, Los Angeles, CA USA: Training Simulator

Contact Center Solution - New Version
FINALISTS:
Comm100, Lewes, DE USA: Comm100's AI-powered chat
Concentrix, Fremont, CA USA: Concentrix Business Analytics Turns IVR Data into Business Value
IBM, Armonk, NY USA: Territory Quota Change Alignment Tool (TQCAT)
Mediatel Data SRL, Bucarest, Romania: Mediatel Contact Center suite
NICE, Hoboken, NJ USA: NEVA (NICE Employee Virtual Attendant)
NICE inContact, Salt Lake City, UT USA: NICE inContact CXone: Winning Every Interaction, Earning Lifelong Loyalty
Nuance Communications, Inc. Burlington, MA USA: Nuance Security Suite - Leveraging AI to Curb Fraud Across Voice and Digital Channels
Unisys, Blue Bell, PA USA: InteliServe: Innovating the Digital Workplace

CRM Suite - Enterprise - New
FINALISTS:
CubeSmart Self Storage, Malvern, PA USA: CubeSmart: Innovation Leader
Nextiva, Scottsdale, AZ USA: NextOS is the ideal CRM Suite solution for enterprises

CRM Suite - Enterprise - New Version
FINALIST:
Pegasystems Inc., Cambridge, MA USA: Pega Infinity™: Revolutionizing How Businesses Engage With Their Customers

CRM Suite - Midmarket - New
FINALIST:
AkSigorta, Istanbul, Turkey: A New Digital Era on Omni-Channel Customer Journey for Aksigorta

CRM Suite - Midmarket - New Version
FINALISTS:
Zaius, Boston, MA USA: Zaius: B2C CRM

Incentive Management Solution - New
FINALISTS:
CarrefourSA, Istanbul, Turkey: CarrefourSA Loyalty Program - Increasing Customer Engagement >> Increasing Sales
IBM, Armonk, NY USA: Commissions Expense Accruals
IBM, Armonk, NY USA: Sales Target Interlock Using IBM Planning Analytics

IVR or Web Service Solution - New
FINALISTS:
Attivio, Newton, MA USA: Deliver better web self service and case resolution with Elevate from Attivio
IBM, Armonk, NY USA: Client Sales Resource Locator (Web & Mobile)

IVR or Web Service Solution - New Version
FINALISTS:
Artificial Solutions, Stockholm, Sweden: Teneo: delivering the multi-channel experience.
Inference Solutions, San Francisco, CA USA: Inference Studio - Intelligent Virtual Agent Platform
KT, Seoul, South Korea: Customized IVR Based on Customer Effort Scores
Oi, Rio de Janeiro, Brazil: IVR Speech Recognition adds agility, cost reduction and increases Oi's customers’ satisfaction

Marketing Solution - New
FINALISTS:
CarrefourSA, Istanbul, Turkey: CarrefourSA Loyalty Program - Increasing Customer Engagement >> Increasing Sales
EFG Companies, Irving, TX USA: Bringing L.O.V.E. to Client Management
EFG Companies, Irving, TX USA: Empowering Consumers in B-2-B-2-C Market
GuideWell Connect, Jacksonville, FL USA: An Idea is Born
Refactored, Windsor, CO USA: CompassABM by Refactored
VakifBank, Istanbul, Turkey: Time Deposit Pricing and Marketing Project

Marketing Solution - New Version
FINALIST:
Swrve New Media, San Francisco, CA USA: Swrve 3.0: Unmatched Multichannel Engagement

Relationship Management Solution - New
FINALISTS:
Itaú Unibanco Holding S.A., Sao Paulo, Brazil: Transactional NPS in Customer Service
John Hancock Financial Services, Boston, MA USA: An innovative way to share content for everyday use
Nextiva, Scottsdale, AZ USA: NextOS is the best relationship management solution on the market
Strikedeck, Sunnyvale, CA USA: Strikedeck Blitz - A Self-Serve Customer Success Solution

Relationship Management Solution - New Version
FINALISTS:
Chorus.ai, San Francisco, CA USA: Chorus.ai Ensures Better Handoffs and Prep, Leaving Salespeople Better Prepared and More Effective
Impartner South Jordan, UT USA: Impartner PRM
Strikedeck, Sunnyvale, CA USA: Strikedeck Customer Success Management Tool 3.0
Vocalcom, Paris, France: Vocalcom Survey Design

Sales Automation Solution - New
FINALIST:
IBM, Armonk, NY USA: Specialty Quota Module (SQM)

Sales Automation Solution - New Version
FINALISTS:
Chorus.ai, San Francisco, CA USA: Chorus.ai Takes Care of All The Details, Leaving Reps to Do What They Do Best, Sell
ConnectLeader, Salem, NH USA: ConnectLeader Sales Engagement Platform
IBM, Armonk, NY USA: IPL Creation Enhancements with RPA/Python
Sales Partnerships, Inc., Broomfield, CO USA: Territory Management Expanding Application into Sales Automation
SalesPreso, Melbourne, VIC, Australia: SalesPreso - delivering customer-relevant presentations in minutes

Sales Enablement Solution - New
FINALISTS:
BMC Software, Houston, TX USA: Territory Ninja Tool
Brainshark, Waltham, MA USA: Brainshark Machine Analysis
ConnectLeader, Salem, NH USA: ConnectLeader Sales Engagement Platform
Garanti Bank A.S., Istanbul, Turkey: Digital Auto Loan Application
IBM, Armonk, NY USA: Engage AR - Excellence in Managing Account Receivables
PROLIFIQ, Beaverton, OR USA: PROLIFIQ ACE(R) - Sales Enablement and Content Delivery Native on Salesforce
Revenue Storm Corporation, Schaumburg, IL USA: RevUp Your Sales Wins in a Virtual Classroom

Sales Enablement Solution - New Version
FINALISTS:
Bigtincan, Boston, MA USA: Bigtincan Life Sciences
CarrefourSA, Istanbul, Turkey: CarrefourSA Loyalty Program - Increasing Customer Engagement >> Increasing Sales
Chorus.ai, San Francisco, CA USA: Chorus.ai is Ramping Reps to Productivity Faster
MindTickle, San Francisco, CA USA: MindTickle Sales Readiness Platform
Sales Partnerships, Inc., Broomfield, CO USA: Revolutionizing Field Sales Enablement through SPI's Territory Management Suite
SalesPreso, Melbourne, VIC, Australia: Empowering Sales Enablement teams across the world
Seismic Software, San Diego, CA USA
ServiceNow, Santa Clara, CA USA

Sales & Marketing Mobile Application - New
FINALISTS:
Aksigorta Inc., Istanbul, Turkey: Aksigorta Aksiyon Mobile App – “Freeing up the sales force for selling"

Sales & Marketing Mobile Application - New Version
FINALISTS:
Allego, Boston, MA USA: Modern Learning Tools Improve Sales Training in Allego 5.0 and 5.1
Manila Electric Company (MERALCO), Manila, Philippines: Meralco Online

Sales Performance Management Solution - New
FINALISTS:
Aksigorta Inc., Istanbul, Turkey: Aksigorta Sales Management Platform (Aksiyon) - "Freeing up the sales force for selling"
Delta Vacations, Minot, ND USA: Driving performance by focusing on the right metrics
IBM, Armonk, NY USA: Engagement Team Plan Tool
PROLIFIQ, Beaverton, OR USA: PROLIFIQ CRUSH(R) - Account Planning Native on Salesforce

Sales Performance Management Solution - New Version
FINALIST:
Chorus.ai, San Francisco, CA USA: New Smart Themes and Smart Playlists by Chorus.ai Takes Sales Performance Management to a New Level

Customer Service Training Product of the Year
FINALISTS:
FIS, Jacksonville, FL USA: “MicroLearnings" series, FIS
Liveops, Scottsdale, AZ USA: Liveops Customer Service eLearning LMS
MTM, Lake St. Louis, MO USA: MTM's Reveal Training

Sales Training Product of the Year
FINALIST:
Vengreso, San Francisco, CA USA: The Vengreso 10 Steps to Launching a Digital Sales Program is Like No Other

SOLUTION PROVIDER CATEGORIES

Sales Consulting Practice of the Year
FINALISTS:
Guidebook, Inc., San Francisco, CA USA: Partnership and Progress: Guidebook's Consultative Approach to Sales and Customer Relationships
Integrity Solutions, Nashville, TN USA: Integrity Solutions: Creating Cultures of Trust, Relationships, Customer Loyalty and Advocacy
Janek Performance Group, Las Vegas, NV USA
The Brooks Group, Greensboro, NC USA
Visualize, Inc., Birmingham, MI USA: Guiding Sales Leaders to Results

Sales Training Practice of the Year
FINALISTS:
Factor 8, Chandler, AZ USA
Integrity Solutions, Nashville, TN USA: The Industry Leader in Developing Ethical Sales Cultures
Janek Performance Group, Las Vegas, NV USA
MarketBridge, Bethesda, MD USA
RAIN Group, Framingham, MA USA
Revenue Storm Corporation, Schaumburg, IL USA: Rev Up Your Sales Performance with Revenue Storm®
PJ Nisbet & Associates Ltd., Cambridge, UK: Powerful Sales Training Delivered Globally
Visualize, Inc., Birmingham, MI USA: Helping Clients Visualize and Realize Sales Success
Wilson Learning, Minneapolis, MN USA

Sales Outsourcing Provider of the Year
FINALISTS:
Sales Partnerships, Inc., Broomfield, CO USA
TTEC, Englewood, CO USA
VXI Global Solutions, Los Angeles, CA USA

Incentive, Rewards, or Recognition Provider of the Year
FINALISTS:
EXTRA Loyalty Solutions, Istanbul, Turkey: CarrefourSA Loyalty Program
GoDaddy, Scottsdale, AZ USA
HALO Recognition, Long Island City, NY USA
John Hancock Financial Services, Boston, MA USA: John Hancock Signature Services
MarketBridge, Bethesda, MD USA

Customer Service or Call Center Consulting Practice of the Year
FINALISTS:
Alorica, Irvine, CA USA: Navigating Policies, Politics and People for ReBadging Abroad

Customer Service or Call Center Training Practice of the Year
FINALISTS:
Alorica, Irvine, CA USA: Microlearning, Advanced Analytics and Modern Technology Fuel Company Growth
FIS, Jacksonville, FL USA: “MicroLearnings" series, FIS
IBM, Armonk, NY USA: Accelerate in Global Sales Incentives
iQor, St. Petersburg, FL USA: A sQholarly path to Leadership at iQor
Learning Tribes, Miami, FL USA: Learning Experience Echo-System
TTEC, Englewood, CO USA: TTEC is Taking Training to the Next Level by Combining Talent and Technology

Sales or Customer Service Solutions Technology Partner of the Year
FINALISTS:
Concentrix, Fremont, CA USA: Technology Solutions to Accelerate Digital Transformation While Minimizing Risk
EFG Companies, Irving, TX USA: Shortening Claim Lifecycle Through Virtual Empowerment
IBM, Armonk, NY USA: IBM Solutions and Offering Launch Hub
IBM, Armonk, NY USA: Sellers Self-service Transformation
LogMeIn, Inc. Boston, MA USA: LogMeIn Introduces the Future of Customer Engagement with A.I. Powered Bold360 Product Lineup
Natterbox, Croydon, Surrey, United Kingdom: Disrupting the Telco Industry with their fully Embedded Solution
Reputation.com, Redwood City, CA USA: Improve Outcomes by Managing your Online Reputation
Tech Defenders, Grand Rapids, MI USA: Tech Defenders - Recycle. Revive. Reuse - Technology Innovator
TTEC, Englewood, CO USA: Omnichannel Customer Experiences Managed in the Cloud with HumanifyTM Customer Engagement as a Service
Xvoyant , West Jordan, UT USA: Xvoyant Sales Performance Improvement Platform: Transforming the 1:1

Contact Center or Customer Service Outsourcing Provider of the Year
FINALISTS:
60K Ltd., Sofia, Bulgaria: Customer Service Outsourcing Provider Zumba fitness with Sixty K
Alorica, Irvine, CA USA: Driving Innovation and Making Lives Better-One Interaction at A Time
C3i Solutions, Horsham, PA USA: To the Moon and Back! Integrating Global Consumer Support at Pfizer Consumer Health
Callzilla, Miramar, FL USA: Callzilla Makes Its Name on Client Life-Or-Death Adversity
CGS, New York, NY USA: Evolution of Global Customer Engagement Services with Innovative and Creative Solutions
CLEAResult, Tempe, AZ USA
CustomerLink, Las Vegas, NV USA
Liveops, Inc., Scottsdale, AZ USA
ModSquad, Inc. Sacramento, CA USA: ModSquad's ModSourcing: Outsourcing, Modernized
ReSourcePro, New York, NY USA: Beyond Customer Service - Our Care During Hurricane Harvey
Sitel Group, Miami, FL USA: The Employee Experience is the Customer Experience
Sutherland Global Services Bulgaria, Sofia, Bulgaria: Sutherland Bulgaria
TELUS International, Las Vegas, NV USA: Better together: Partnering to enable growth and customer experience innovation
TTEC, Englewood, CO USA: Rebranding, Global Expansion and Digital Transformation Drive TTEC in 2018
VXI Global Solutions, Los Angeles, CA USA

Leadership or Management Training Practice of the Year
FINALISTS:
Carew International, Inc., Cincinnati, OH USA
IBM, Armonk, NY USA: Servant Leadership
TTEC, Englewood, CO USA: Interactive Learning and Gamification Drives Competency Development
Wilson Learning, Minneapolis, MN USA

BUSINESS DEVELOPMENT CATEGORIES

Business Development Executive of the Year
FINALISTS:
AMN Healthcare, San Diego, CA USA: Ralph Henderson, AMN Healthcare President of Professional Services and Staffing
Birevim, Istanbul, Turkey: Murat Ciftci, Founder & Chairman
HomeServe USA, Norwalk, CT USA: Andrew DeCastro, Vice President of Business Development
New Heights Educational Group, Inc, Defiance, OH USA: Pamela Clark, Executive Director of NHEG
The Allure Group, Brooklyn, NY USA: Edward L. Lai, Corporate Director of Asian Initiatives
Verified Volunteers, a Sterling Company, Fort Collins, CO USA: Christina Brown, Vice President of Client Experience
WekaIO, San Jose, CA USA: Barbara Murphy, Vice President of Marketing - From Stealth to Powerhouse

Business Development Professional of the Year
FINALISTS:
HomeServe USA, Norwalk, CT USA: Outstanding Contributor to Business Development Goals and Generous Mentor for Team - Larry Byrne
The Allure Group, Brooklyn, NY USA: Edward L. Lai, Corporate Director of Asian Initiatives
WinWire, Santa Clara, CA USA: Mehul Agarwal, Director of Strategic Accounts

Business Development Achievement of the Year - Financial Services Industries
FINALISTS:
John Hancock Financial Services, Boston, MA USA: Long-Term Care Portal
Sales Partnerships, Inc., Broomfield, CO USA: Delivering Large Scale Results While Under the National Spotlight

Business Development Achievement of the Year - Services Industries
FINALISTS:
Cross Country Home Services, Fort Lauderdale, FL USA: Let’s Make A Deal: Cross Country Home Services, Master Negotiator
Employment Background Investigations Inc., Owings Mills, MD USA: New Partner Alliance Team Makes Partnerships Primary Revenue Driver

Business Development Achievement of the Year - Technology Industries
FINALISTS:
Interactions, Franklin, MA USA: Interactions Transforms Customer Engagement with Integration of Full Omnichannel Capabilities
Pushpay Holdings Limited, Redmond, WA USA: Pushpay - Personalized Customer Service
WinWire, Santa Clara, CA USA: Achievements of Strategic Accounts

Business Development Achievement of the Year - Transportation Industries
FINALISTS:
DHL Express (Poland) sp. z o.o., Warsaw, Poland: Volume increase 37% compared to 2017 in international B2C
DHL Express, Nairobi, Kenya: ‘Power up your potential’ E-Commerce

Business Development Achievement of the Year - All Other Industries
FINALISTS:
DHL Express Peru, Callao, Peru: Empowerment Program: I’ve Got The Power
HomeServe USA, Norwalk, CT USA: Flawless Execution of Best Practices Leads to Unprecedented Success
Response, Lindon, UT USA: Biz Dev