Front - Collaboration Solution – New Version

Company: Front, San Francisco, CA
Company Description: Front is reinventing the inbox so people can accomplish more together. With new workflows, efficient collaboration, and all their communication channels in one place, more than 5,500 businesses rely on their Front inbox to be more productive as a team.
Nomination Category: New Product & Service Awards Categories
Nomination Sub Category: Collaboration Solution – New Version

Nomination Title: Meet Front – the platform saving people 6 hrs every week (through their inbox)

Which will you submit for your nomination in this category, a video of up to five (5) minutes in length, explaining the features, functions, benefits, and results to date of the nominated new or new-version product or service, OR a written essay of up to 650 words describing the same? (Choose one): An essay/case study of up to 650 words

The email inbox is the ultimate workplace dilemma. It’s the one tool that every knowledge worker in the world uses, and yet it’s arguably the tool that holds us back the most. It creates silos, eliminates transparency, and simply was not built for teams — not to mention it hasn’t seen significant innovation since Gmail introduced threading in 2004.

On average, we spend more than three hours each day managing work email. But what if instead of taking up your time, your inbox gave you some back? What if it made your team both more productive, and more transparent at the same time? What if it actually helped make you happier at work?

Enter Front https: //frontapp.com/" — the Sequoia / Y Combinator-backed company taking on Gmail and Outlook to redefine how teams use email.

Founded by Mathilde Collin, Front was created to reinvent the inbox and give teams a more productive way to manage email. Front makes teams more collaborative, efficient, and ultimately happier at work — over 5,500 businesses have saved an average of six hours per week per teammate. And while Front is helping to solve the email problem, it’s also helping to solve larger workplace issues by transforming how teams work together, increasing transparency, and facilitating and streamlining meaningful collaboration — all on a mission to help people work happier.

What is Front?

Front is a collaborative inbox for both individual and team use. Users can loop teammates in on emails by starting a chat directly beneath the thread (eliminating the need for forwarding or bcc’ing), share drafts of emails (which teammates can edit directly), and manage shared inboxes (think sales@company.com, etc). Users can also manage Twitter, Facebook, message and website live chat directly from their inboxes.

Front offers powerful integrations with partners like Salesforce, JIRA, Asana, HubSpot, GitHub, (including our own Front Calendar solution) and more than 50 others to bring everything you need right into your inbox, and offers countless features to help you supercharge your productivity. The ultimate goal is to prevent context switching (moving between all these tools), so you can be more productive, efficient, and focus on the deep work that’s so important.

In 2018, the Front team undertook a multi-month effort to completely rewrite Front’s web and desktop app code so people could work even faster and more efficiently with Front. On top of immediate gains in performance with messages loading quicker in the app, this new codebase provided a strong foundation for Front’s future. We can build and release new features faster, while making the actions you take in Front feel instantaneous. Along with the functional changes, the app got a full cosmetic update with a refreshed, lighter UI and icons, and more.

And Front customers are shining examples of just how effective and time-saving Front can be:

With Front, WizardPins significantly cut down their first response time, which gives them a competitive edge. While their competitors promise a response within 24 to 48 hours, WizardPins usually responds in 15 to 30 minutes or less because of Front.

Front customer Firewize has cut massive costs by helping them decrease the number of expensive on-site support requests. “We now fix 23% of our support requests without having to go on-site. That’s huge for us, and even better for our customers.

Front customer Firebox is able to respond to their customers 2X faster, saving them about 80 hours a week.

Silicon Valley accelerator Y Combinator has noted 7X faster response times, keeping them at the top of their game (and their inboxes).

Front is building a product that will help people be happier at work. How? By breaking down silos so people can collaborate more efficiently, increasing transparency so people are more engaged by the impact their work has on goals, and giving people more time in the day to focus on the work that matters and brings professional fulfillment.