2020 Stevie® Award Winners
Gold, Silver, and Bronze Stevie Award winners in the 14th annual Stevie® Awards for Sales & Customer Service are listed by category, arranged in the following groups of categories, as selected by the average scores of more than 180 professionals worldwide on seven specialized juries . The awards were presented during a gala event at Caesars Palace in Las Vegas, Nevada on Friday, February 28, 2020.
Grand Stevie Award trophies were also presented to the most honored organizations in the entire competition. See the list of them here.
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♦ Watch the Individual Awards Presentations | Downloadable Versions
♦ Watch Interviews with Stevie Winners | Downloadable Versions
Categories
Sales
Sales Individuals
Sales Team
Sales Achievement
Sales Distinction
Award for Ethics in Sales, sponsored by Sales Partnerships
Customer Service & Contact Center
Customer Service & Contact Center Individual
Customer Service & Contact Center Team
Customer Service & Contact Center Achievement
Customer Service Department
Customer Service Success
HCL’s Re-Imagining Customer Support for New Age Experiences Awards sponsored by HCL Technologies
New Product & Service
Solution Provider
Business Development
Senior Sales Executive of the Year
GOLD STEVIE® WINNER:
Bounteous, Chicago, IL USA: Dave Mankowski, Chief Growth Officer
SILVER STEVIE® WINNERS:
Cinch Home Services, Boca Raton, FL USA: Douglas Stein, EVP & Chief Revenue Officer Jump-starts Growth
Merrill Corporation, St. Paul, MN USA: Todd Albright, Global Head of Sales and Chief Revenue Officer
TransPerfect, New York, NY USA: Kevin Obarski, Chief Revenue Officer
BRONZE STEVIE® WINNERS:
Celebrity Cruises, Miami, FL USA: Dondra Ritzenthaler, SVP of Sales, Trade Support & Service, North America, UK & APAC
Industrial Security Integrators, Herndon, VA USA: Jason B. Earp, Chief Strategy Officer
Worldwide Sales Executive of the Year
GOLD STEVIE® WINNER:
Covestic, Kirkland, WA USA: Shane Yost, VP of Sales
SILVER STEVIE® WINNER:
NCR Corporation, Atlanta, GA USA: Eric Schoch, SVP of Global Retail Sales
National Sales Executive of the Year
GOLD STEVIE® WINNER:
Clarabridge, Great Falls, VA USA: Tom van Gorder, VP North America Sales
SILVER STEVIE® WINNERS:
NCR Corporation, Atlanta, GA USA: Chad Bruhn, VP of Sales, North America
The Crypsis Group, McLean, VA USA: Alex Gross, Vice President for Sales
BRONZE STEVIE® WINNER:
PRGX Global, Inc., Atlanta, GA USA: Amy Andrade, VP of Global Accounts
Sales Director of the Year
GOLD STEVIE® WINNER:
Bounteous, Chicago, IL USA: John Telford, SVP of Digital Solutions
SILVER STEVIE® WINNER:
NCR Corporation, Atlanta, GA USA: Matt Andrews, VP North America Sales
BRONZE STEVIE® WINNERS:
OxBlue Corporation, Atlanta, GA USA: George Clarke, Director of Sales
Sales Partnerships, Inc., Broomfield, CO USA: Brian Duxbury, Sales Director
Sales Manager of the Year
GOLD STEVIE® WINNER:
Allianz Global Assistance, Richmond, VA USA: Michelle Huffman, Sales Manager
Sales Operations Professional of the Year
GOLD STEVIE® WINNER:
ServiceNow, Santa Clara, CA USA: Giles Giddings, Senior Director CSG Enablement - Operations
SILVER STEVIE® WINNERS:
Bounteous, Chicago, IL USA: Noelle Eun, Business Development Manager
Sales Partnerships, Inc., Broomfield, CO USA: Orion Wiseman, Vice President of Information Services
Sales Training or Education Professional of the Year
GOLD STEVIE® WINNER:
RAIN Group, Framingham, MA USA: Bob Croston, Veteran Sales Consultant
SILVER STEVIE® WINNER:
Cisco, San Jose, CA USA: Jodi Harris , Director of Global Onboarding Programs
BRONZE STEVIE® WINNERS:
ON24, San Francisco, CA USA: Mike Thanos, Sr. Director, Marketing Solutions & Sales Enablement
Sales Partnerships, Inc., Broomfield, CO USA: Jeff Valentine, Director, Sales and Training
Sales Representative of the Year - Business Services Industries
GOLD STEVIE® WINNER:
GoDaddy, Scottsdale, AZ USA: Jay Thomas, GoDaddy Sales Representative
BRONZE STEVIE® WINNER:
Sales Partnerships, Inc., Broomfield, CO USA: Jamie Bevel, National Sales Manager
Sales Representative of the Year - Other Services Industries
GOLD STEVIE® WINNER:
Cinch Home Services, Boca Raton, FL USA: Jim Thomas, VP of Business Development
Sales Representative of the Year - Technology Industries
GOLD STEVIE® WINNER:
Chorus.ai, San Francisco, CA USA: Kat Nemmers, Senior Account Executive
Sales Representative of the Year - All Other Industries
GOLD STEVIE® WINNER:
Gainesville Health & Fitness, Gainesville, FL USA: Karen Coley-Cannon, Sales Repreentative and Fitness Counselor
SILVER STEVIE® WINNER:
Allianz Global Assistance, Richmond, VA USA: Mike Gross, Sales Representative
Woman of the Year in Sales
GOLD STEVIE® WINNER:
V3 Electric, Sacramento, CA USA: Kacey Cook, Director of Operations
SILVER STEVIE® WINNERS:
Modis Bulgaria, Sofia, Bulgaria: Stela Tocheva, EMEA Sales Director
NCR Corporation, Atlanta, GA USA: Sophia Williams, VP & GM, Telecom & Technology Business Unit
Tealium, San Diego, CA USA: Laurie Schrager, VP, Global Revenue Operations, Enablement & Education
TTEC, Englewood, CO USA: Brittany Bell, Director of Sales and Service Delivery
UPMC Health Plan, Pittsburgh, PA USA: Jessica Williams, Manager, Medicare Sales
BRONZE STEVIE® WINNERS:
Cinch Home Services, Boca Raton, FL USA: Jennifer Gagne, Senior Account Executive
DHL Expres Botswana, Gaborone, Botswana: Patricia Reynolds, Commercial Manager
Sales Partnerships, Inc., Broomfield, CO USA: Jamie Bevel, National Sales Manager
TransPerfect, New York, NY USA: Martha Ferro Geller, Senior Vice President of Strategic Accounts
Account Management Team of the Year
GOLD STEVIE® WINNER:
AdCellerant, Denver, CO USA: AdCellerant Account Management team of the Year
BRONZE STEVIE® WINNERS:
Bounteous, Chicago, IL USA: Client Service & Account Management Team
Cinch Home Services, Boca Raton, FL USA:Account Team Manages Massive Growth in New Channel
Global Sales Team of the Year
GOLD STEVIE® WINNER:
Merrill Corporation, St. Paul, MN USA: Merrill’s Global Sales Team
National Sales Team of the Year
GOLD STEVIE® WINNER:
HomeServe USA, Norwalk, CT USA: Sales no Fails for HomeServe National Sales Team
SILVER STEVIE® WINNERS:
Bounteous, Chicago, IL USA: National Sales Team, North America
Clarabridge, Great Falls, VA USA: North America Sales Team
Sales Partnerships, Inc., Broomfield, CO USA: Crushing targets nationwide while working an impossible target market
BRONZE STEVIE® WINNERS:
Buildium, Boston, MA USA: A Banner Year for the Buildium Sales Team
Nova Kreditna banka Maribor, Maribor, Slovenia: Nova KBM National Sales Team
SoftPro, Raleigh, NC USA: 35 Years Reigning The Industry
Valley Forge Fabrics, Fort Lauderdale, FL USA: The Valley Forge Fabrics Sales Team
Field Sales Team of the Year
GOLD STEVIE® WINNER:
Sales Partnerships, Inc., Broomfield, CO USA: Nationwide success in the spotlight of Wall Street
SILVER STEVIE® WINNERS:
Bounteous, Chicago, IL USA: Bounteous Field Sales Team
Sales Partnerships, Inc., Broomfield, CO USA: SPI Crushing Targets While Working The Hardest Imaginable Target List
Inside or Telesales Team of the Year
GOLD STEVIE® WINNER:
HomeServe USA, Norwalk, CT USA: Jack's Super Recruitment Telesales Team
SILVER STEVIE® WINNERS:
Allianz Global Assistance, Richmond, VA USA: National Sales Team
DenizBank A.S., Istanbul, Turkey: Highly productive, disciplined and efficient sales channel
BRONZE STEVIE® WINNERS:
BNP Paribas, Cardif, Turkey: Designing a new Telesales Team with Segment Based Service Approach
Concentrix, Fremont, CA USA: An Exploration of Grit, Entrepreneurship, and Business Acumen - Inside Sales
UPMC Health Plan, Pittsburgh, PA USA: UPMC Telesales Team: Beyond Telesales
Wolverine Worldwide Contact Center, Richmond, IN USA: Wolverine Worldwide Inside Sales, From Forgotten to Our Strategic Advantage
Sales Support Team of the Year - Business Services Industries
GOLD STEVIE® WINNER:
IBM, Armonk, NY USA: IBM Americas Strategic Deal Squad (SDS)
Sales Support Team of the Year - Other Service Industries
GOLD STEVIE® WINNER:
IBM, Armonk, NY USA: Transforming Services Support for Latin America
SILVER STEVIE® WINNER:
Delta Vacations, Minot, ND USA: Reservations Support: All Hands on Deck
BRONZE STEVIE® WINNER:
Cinch Home Services, Boca Raton, FL USA: The Unsung Heroes In Sales - Cinch Real Estate Sales Support Team (CRESST)
Sales Support Team of the Year - Technology Industries
GOLD STEVIE® WINNER:
IBM, Armonk, NY USA: IBM DSW Quote-to-Cash (Q2C) Operations Transformation
SILVER STEVIE® WINNER:
IBM, Armonk, NY USA: HENRY – Smart Bid Management Assistant
BRONZE STEVIE® WINNER:
IBM, Armonk, NY USA: Delivering Efficiencies and Workload Reduction in IT Outsourcing Contracts
Sales Support Team of the Year - All Other Industries
GOLD STEVIE® WINNER:
HUB International, Chicago, IL USA: HUB's Specialty Support Team- The Building of 8 Practices
SILVER STEVIE® WINNER:
UPMC Health Plan, Pittsburgh, PA USA: UPMC Sales Support Team: Effecting the Close
BRONZE STEVIE® WINNERS:
IBM, Armonk, NY USA: Support Team Automation of Delivery Order Services in Japan
SIMONA Boltaron, Newcomerstown, OH USA: SIMONA Boltaron Customer and Sales Support Team
Sales Operations Team of the Year
GOLD STEVIE® WINNER:
Delta Vacations, Minot, ND USA: The Delta Vacations Operations Team
SILVER STEVIE® WINNER:
Sales Partnerships, Inc., Broomfield, CO USA: SPI Sales Operations Making Near Impossible Work Seamlessly
BRONZE STEVIE® WINNERS:
Cricket Wireless, Atlanta, GA USA: Innovative Velocity Program to Drive Sales and Enhance the Overall Customer Experience
IBM, Armonk, NY USA: Operational Excellence in Software Discovery
Virtual Technology Sales Enablement and Pre-sales Team of the Year
GOLD STEVIE® WINNER:
Lexmark, Lexington, KY USA: Lexmark’s effective use of virtual sales enablement tool to support a global sales force
Sales Management Team of the Year
GOLD STEVIE® WINNER:
Delta Vacations, Minot, ND USA: Customer Engagement Center Vacation Sales Management Team
SILVER STEVIE® WINNERS:
Covestic, Kirkland, WA USA: John Schaffer, CEO; Shane Yost, VP Sales; Scott Jacocks, VP Delivery; Eric Smith, Solutions/Pre-sales
Tivity Health, Franklin, TN USA: Tivity Health Sales Management Team
Award for Innovation in Sales - Business Services Industries
GOLD STEVIE® WINNER:
IBM, Armonk, NY USA: Sales Action Quadrants
BRONZE STEVIE® WINNERS:
DHL Express India Pvt Ltd, Mumbai, Maharashtra, India: DHL Retail's Phygital
Sales Partnerships, Inc., Broomfield, CO USA: Machine Learning Integrated with GIS Building Better Territories While Generating More Sales
Award for Innovation in Sales - Other Service Industries
GOLD STEVIE® WINNER:
SomethingNew, LLC, Madison, CT USA: Talent Acquisition Innovation is in our DNA!
Award for Innovation in Sales - Technology Industries
GOLD STEVIE® WINNER:
IBM, Armonk, NY USA: BlueSeller – An Intelligent Platform for an Effective Salesforce
SILVER STEVIE® WINNERS:
ACTO, Toronto, ON Canada: ACTO Life Sciences Commercialization Cloud
IBM, Armonk, NY USA: Client Health Insight (CHI) Predictions
SAP, Newtown Square, PA USA: SAP Digital Elite
BRONZE STEVIE® WINNER:
IBM, Armonk, NY USA: Contract Language Analyser
Award for Innovation in Sales - All Other Industries
GOLD STEVIE® WINNER:
Cinch Home Services, Boca Raton, FL USA: Industry Pioneer, Cinch Enters Enhancement Sales Vertical
SILVER STEVIE® WINNER:
Enterprise Fleet Management, St. Louis, MO USA: Enterprise Fleet Management’s New Fleet Replacement Analysis Tool
Best Use of Technology in Sales
GOLD STEVIE® WINNER:
TTEC, Englewood, CO USA: Technology and Advanced Analytics Give Complete Sales Picture, Inside and Out
SILVER STEVIE® WINNERS:
Delta Vacations, Minot, ND USA: Atlas Dashboard
Enterprise Fleet Management, St. Louis, MO USA: Enterprise Fleet Management’s New Fleet Replacement Analysis Tool
IBM Corporation, Armonk, NY USA: IBM Engage! - Prospecting Insights Feature by Global Markets Sales Enablement
InfinityQS International, Fairfax, VA USA: Leveraging a Ready-to-Scale Account-based Marketing Pilot to Empower Sales and Customer Engagement
Sales Partnerships, Inc., Broomfield, CO USA: Field Sales Optimization Through Cutting Edge Tools in GIS and Machine Learning
BRONZE STEVIE® WINNERS:
American Tire Distributors, Huntersville, NC USA: ATD's spark app for customized learning
BMC, Houston TX USA: Opportunity Confidence - Deal Scoring to Evaluate Risk and Improve Win Rates
FastSpring, Santa Barbara, CA USA: FastSpring's Implementation of Video Creation Tool for Prospecting
IBM, Armonk, NY USA: COPRA – Using machine learning to enhance transaction pricing and improve seller experience
IBM, Armonk, NY USA: Transforming Accounts Payable/Receivable using IBM Watson SC
Malouf, Logan, UT USA: Using Custom Software to Foster Growth
PandaDoc, San Francisco, CA USA: Drinking our Own Kool-Aid to Strengthen our Sales Team
Park Place Technologies, Cleveland, OH USA: Parker Chatbot
Türkiye Vakıflar Bankası T.A.O., Istanbul, Turkey: Customer Churn Model
Inbound Marketing Program of the Year
GOLD STEVIE® WINNER:
doeLEGAL, Inc., Wilmington, DE USA: Competitive Differentiation with Inbound Marketing
SILVER STEVIE® WINNER:
Chorus.ai, San Francisco, CA USA: Flip the Script: Driving Inbound Opportunities Through High-Value Education
BRONZE STEVIE® WINNERS:
DenizBank A.S., Istanbul, Turkey: Achieving Excellence Balance of Sales and Services
EMI Strategic Marketing, Boston, MA USA: The Citizens Capital Markets M&A Program: Using Integrated Content to Accelerate C-suite Prospect Pipelines
Mercer Health & Benefits, Des Moines, IA USA: NEA Accidental Death and Dismemberment (AD&D) Cross-sell
Mercer Health & Benefits, Des Moines, IA USA: NEA Group Term Life Issuance Offer
Sales Enablement Program of the Year
GOLD STEVIE® WINNER:
IBM, Armonk, NY USA: Driving Business Intelligence Strategies through Data Analysis
SILVER STEVIE® WINNERS:
Blue Yonder (formerly JDA Software), Scottsdale, AZ USA: Driving A Learning Culture & Sales Success Through Sales Enablement
Delta Vacations, Minot, ND USA: Optimizing Performance with the Atlas Dashboard
IBM, Armonk, NY USA: NANO as a Service - Quality and Speed in Sales Enablement
BRONZE STEVIE® WINNERS:
IBM, Armonk, NY USA: Innovating sales enablement at a global scale
Lexmark, Lexington, KY USA: Improving e-learning courses translation to optimize productivity and sales enablement
NCR Corporation, Atlanta, GA USA: John H. Patterson Academy
PowerSchool Group, LLC, Folsom, CA USA: PowerSchool Sales Enablement Program of the Year
Veeam, Baar, Switzerland: Easy Money Enablement Program for Renewals Teams
Sales Growth Achievement of the Year
GOLD STEVIE® WINNER:
FieldEdge, Atlanta, GA/Fort Myers, FL USA: FieldEdge: Growth is About Adapting
SILVER STEVIE® WINNERS:
Cinch Home Services, Boca Raton, FL USA: Cinch Continues to Lead the Industry In Growth
Clear Touch, Greenville SC USA: Clear Touch Sales Team Award
BRONZE STEVIE® WINNERS:
Delta Vacations, Minot, ND USA: Delta Vacations Record-Setting Sales Growth
DenizBank A.S., Istanbul, Turkey: Denizbank Telemarketing & Retention Channel Exceeds Sales Goals by 150%
Industrial Security Integrators, Herndon, NJ USA: Accomplishments of Jason B. Earp, Chief Strategy Officer, IsI
SoftPro, Raleigh, NC USA: SoftPro Gives Users the Right Tools to Succeed
Tangible Words Ltd., Ottawa, ON Canada: Tangible Words: A Year of Significant Growth
WNS (Holdings) Limited, Mumbai, India: Sales growth achievement of the year
Sales Incentive Program of the Year
GOLD STEVIE® WINNER:
IBM, Armonk, NY USA: IBM Global Sales Incentives Finance
SILVER STEVIE® WINNER:
Delta Vacations, Minot, ND USA: The Millionaire Club
BRONZE STEVIE® WINNERS:
Aksigorta, Istanbul, Turkey: Aksigorta Games - Sales Incentive Project
GoDaddy, Scottsdale, AZ USA: GoDaddy Luminaries - For those who shine brightest
Sales Meeting of the Year
GOLD STEVIE® WINNER:
GoDaddy, Scottsdale, AZ USA: GoDaddy Annual Leadership Summit
Sales Process of the Year
GOLD STEVIE® WINNER:
DenizBank A.S., Istanbul, Turkey: Fastest and Easiest Loan By Phone
SILVER STEVIE® WINNER:
IBM, Armonk, NY USA: SaaS Accelerate Program in Asia Pacific
BRONZE STEVIE® WINNERS:
Covestic, Kirkland, WA USA: Successfully Adopting ValueSelling
Envoy, San Francisco, CA USA: Redefining the Office Experience Required Redefining the Sales Process!
Sales Partnerships, Inc., Broomfield, CO USA: The Science of Sales
Sales Recruitment Initiative of the Year
GOLD STEVIE® WINNER:
Sales Partnerships, Inc., Broomfield, CO USA: SPRecruit - faster recruiting and higher success
SILVER STEVIE® WINNER:
SAP, Newtown Square, PA USA: SAP Academy for Early Talent
Sales Training or Coaching Program of the Year - Business Services Industries
GOLD STEVIE® WINNER:
Janek Performance Group, Las Vegas, NV USA: Critical Selling Skills workshop and TOPS Coaching and Reinforcement program
SILVER STEVIE® WINNER:
Richardson, Philadelphia, PA USA: Driving a 20% Increase in Close Rate at Outfront Media
BRONZE STEVIE® WINNERS:
Aksigorta, Istanbul, Turkey: Sales Executive Development Program
Forrest Performance Group, Fort Worth, TX USA: The FPG Warrior Selling Certification Program
Revenue Storm, Schaumburg, IL USA: Schneider Electric Seizes Market Share with an 8,500% ROI with Revenue Storm
Sales Training or Coaching Program of the Year - Other Service Industries
GOLD STEVIE® WINNER:
V3 Electric, Sacramento, CA USA: V3 Electric Sales Training + Coaching Program of the Year
Sales Training or Coaching Program of the Year - Technology Industries
GOLD STEVIE® WINNER:
SAP, Newtown Square, PA USA: SAP Academy for Sales Leaders
SILVER STEVIE® WINNER:
Veeam, Baar, Switzerland: High Velocity Onboarding Program for Inside Sales
BRONZE STEVIE® WINNERS:
IBM, Armonk, NY USA: Sales Process Academy Transformation thru #DigitalFactory
Quantum Workplace, Omaha, NE USA: From Elevator Pitch to Brand Ambassador in 90 Days
Sales Training or Coaching Program of the Year - All Other Industries
GOLD STEVIE® WINNER:
RAIN Group, Framingham, MA USA: SAGE Publishing Commercial Sales Division’s 9 Habits of Extreme Productivity Sales Training Program
SILVER STEVIE® WINNER:
Richardson, Philadelphia, PA USA: Transforming Customer Relationships at Tyson
BRONZE STEVIE® WINNERS:
Lexmark, Lexington, KY USA: Reaching New Heights for New Hires: Global Sales Onboarding
Tivity Health, Franklin, TN USA: Tivity Health Sales Training or Coaching Program
Sales Turnaround of the Year
GOLD STEVIE® WINNER:
Clarabridge, Great Falls, VA USA: North America Sales Team Turns It Around
SILVER STEVIE® WINNERS:
IBM, Armonk, NY USA: Achieving Excellence in Quote to Cash Process automation for IPVN and Vendor process
Sales Partnerships, Inc., Broomfield, CO USA: SPI creating success from targets declared valueless
BRONZE STEVIE® WINNER:
IBM, Armonk, NY USA: Elastic Capacity on-Demand: Driving Simplicity and Speed in Infrastructure Capacity Provisioning
Social Selling Initiative of the Year
GOLD STEVIE® WINNER:
PandaDoc, San Francisco, CA USA: Scaling Up and Getting Social: Sales in the Digital Age
White Paper or Research Report of the Year
GOLD STEVIE® WINNER:
Chorus.ai, San Francisco, CA USA: State of Conversation Intelligence 2020 Report - Industry Benchmarks for Sales Leaders
SILVER STEVIE® WINNER:
Vengreso, San Francisco, CA USA: The State of Digital Selling is Not Pretty
BRONZE STEVIE® WINNER:
The Brooks Group, Greensboro, NC USA: The Brooks Group's Sales Performance Research Center
AWARD FOR ETHICS IN SALES sponsored by 
The Sales Partnerships Award for Ethics in Sales
GOLD STEVIE® WINNER:
OneWest Bank, Pasadena, CA USA: Committed to the neighborhoods where we live and work
SILVER STEVIE® WINNER:
New Heights Educational Group, Inc, Defiance, OH USA: Everyone deserves a fair and equal education
BRONZE STEVIE® WINNERS:
MarketsandMarkets, Pune, Maharashtra, India: MnM Values | World's Largest Revenue Impact Partner
Pipeliner Sales, Los Angeles, CA USA: The Age of the “Salespreneur”
SALES DISTINCTION CATEGORIES
Sales Distinction of the Year - Computer Services
GOLD STEVIE® WINNER:
IBM, Armonk, NY USA: Smart Revenue through Sales Management Support
Sales Distinction of the Year - Computer Software
GOLD STEVIE® WINNER:
Clarabridge, Great Falls, VA USA: Clarabridge North American Sales team Turnaround
SILVER STEVIE® WINNER:
Envoy, San Francisco, CA USA: Viral Sensation to Sustained Growth: Selling a Better Workplace Experience
Sales Distinction of the Year - Financial Services
GOLD STEVIE® WINNER:
Sales Partnerships, Inc., Broomfield, CO USA: Crushing targets in financial services sales with an impossible target market
SILVER STEVIE® WINNERS:
Sales Partnerships, Inc., Broomfield, CO USA: Success selling financial products to more than 1M brick and mortar US businesses face to face
SBI Cards and Payment Services Limited, Mumbai, India: SBI Cards Project Shikhar
Sales Distinction of the Year - Hospitality & Tourism
GOLD STEVIE® WINNER:
Delta Vacations, Minot, ND USA: Delta Vacation Record-Setting Results
Sales Distinction of the Year - All Other Industries
GOLD STEVIE® WINNER:
Locks Lash, Melbourne, VIC Australia: Leading supplier and trainer in the Lash industry for Australia
BRONZE STEVIE® WINNER:
New Age Beverages, Budapest, Hungary: Online recruiting video system
CUSTOMER SERVICE & CONTACT CENTER INDIVIDUAL CATEGORIES
Front-Line Customer Service Professional of the Year - Business Services Industries
GOLD STEVIE® WINNER:
CyberScout, Scottsdale, AZ USA: Vanessa DePiano, Fraud Investigator
SILVER STEVIE® WINNER:
DHL Express, Johannesburg, South Africa: Valencia Mahlalela, Frontline Customer Service Professional
Front-Line Customer Service Professional of the Year - Financial Services Industries
GOLD STEVIE® WINNER:
Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: Dori Crawford, Dedicated Client Service Officer
SILVER STEVIE® WINNER:
BNY Mellon’s Albridge, Pennington, NJ USA: Lottyette King, Senior Client Services Rep
BRONZE STEVIE® WINNER:
AllClear ID, Austin, TX USA: Morgan Gilchrist, Licensed Investigator
Front-Line Customer Service Professional of the Year - Other Service Industries
GOLD STEVIE® WINNER:
American Airlines, Ft. Worth, TX USA: Janna Pendley, Customer Relations Specialist
Front-Line Customer Service Professional of the Year - Technology Industries
GOLD STEVIE® WINNER:
Verimatrix, San Diego, CA USA: Eric Johnson, Technical Support Engineer
SILVER STEVIE® WINNERS:
Carbonite, Inc., Boston, MA USA: John Merritt, Level-3 engineer/agent
Mobile Labs, Atlanta, GA USA: Tyler Mullen, Technical Support Engineer
BRONZE STEVIE® WINNERS:
Mobile Labs, Atlanta, GA USA: Will Greene, Technical Support Group Engineer
Rimini Street, Pleasanton, CA USA: Arun Srinivasalu, Senior Support Engineer, Global Technology Support Australia
Front-Line Customer Service Professional of the Year - All Other Industries
GOLD STEVIE® WINNER:
HomeServe USA, Norwalk, CT USA: Tifani Glenn, Repair Management WOW Team
SILVER STEVIE® WINNERS:
HomeServe USA, Norwalk, CT USA: Heather Beveridge, Technical Specialist Team Lead
Tivity Health, Franklin, TN USA: Beth Klauder, Online Support Team
Back-Office Customer Service Professional of the Year - Financial Services Industries
GOLD STEVIE® WINNER:
Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: Son Le, Research Service Officer
Back-Office Customer Service Professional of the Year - Other Service Industries
GOLD STEVIE® WINNER:
Cinch Home Services, Boca Raton, FL USA: Brandon Galloway, Offline Authorization Supervisor
BRONZE STEVIE® WINNERS:
Cisco Systems, San Jose , CA USA: Gazanfurali Mohammed, Datacenter Emergency Management Administration
DHL Express, Lagos, Nigeria: Lolade Akilapa, Business Support Analyst
Back-Office Customer Service Professional of the Year - Technology Industries
GOLD STEVIE® WINNER:
FCM Travel Solutions, Boston, MA USA: Janice Johnson, FCM Global Support Rock Star
BRONZE STEVIE® WINNERS:
BlueCat Networks Inc, Toronto, Ontario, Canada: Jubin George, Customer Service Professional
Paycor, Cincinnati, OH USA: John Groves, EDI Benefits Consultant
Ricoh USA, Inc, Exton, PA USA: David Pagenkopf, Project Manager, Customer Experience
Back-Office Customer Service Professional of the Year - All Other Industries
GOLD STEVIE® WINNER:
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Ms. Nguyen Phuong Thuy, Customer Care Supervisor
SILVER STEVIE® WINNER:
HomeServe USA, Norwalk, CT USA: Ashton Farrow, Manager, Back Office and Enrollments
BRONZE STEVIE® WINNER:
Sun Basket, San Jose, CA USA: Donald Rocha, Customer Service Team Lead
Young Customer Service Professional of the Year - Business Services Industries
GOLD STEVIE® WINNER:
DHL Express, Johannesburg, South Africa: Karabo Lewele, Quality Assurance Specialist
Young Customer Service Professional of the Year - Financial Services Industries
GOLD STEVIE® WINNER:
Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: Patrick Petrousian, Treasury Service Team Lead
SILVER STEVIE® WINNER:
Cinch Home Services, Boca Raton, FL USA: Davel Daverman, Executive Claims Specialist
BRONZE STEVIE® WINNER:
AllClear ID, Austin, TX USA: Meredith Rials, Quality Analyst
Young Customer Service Professional of the Year - Other Service Industries
GOLD STEVIE® WINNER:
DHL Express Mexico, Mexico City, Mexico: Cytlali Jazmin, Social Media and Office of the President Leader.
Young Customer Service Professional of the Year - Technology Industries
GOLD STEVIE® WINNER:
Paycor, Cincinnati, OH USA: Nick White, Senior Implementation Consultant
BRONZE STEVIE® WINNER:
BlueCat Networks Inc, Toronto, Ontario, Canada: Alex Zamyatin, Enterprise Support Analyst
Young Customer Service Professional of the Year - All Other Industries
GOLD STEVIE® WINNER:
Hunter Plastic Surgery, Charlestown, NSW, Australia: Jessica Laing, Practice Manager
SILVER STEVIE® WINNERS:
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Ms. Nguyen Mong Thuy Nhi, Customer Care Advisor
HomeServe USA, Norwalk, CT USA: Savanah Gray, Quality Assurance Team
BRONZE STEVIE® WINNERS:
Sun Basket, San Jose, CA USA: Alfred Appiah, Premiere Support Specialist
Sun Basket, San Jose, CA USA: Kristen Barnes, Content Lead
Contact Center Leader of the Year
GOLD STEVIE® WINNER:
VXI Global Solutions, Los Angeles, CA USA: Jared Morrison, Chief Operating Officer
SILVER STEVIE® WINNER:
HomeServe USA, Norwalk, CT USA: Scott Weddle, Director of Inbound Sales and Customer Service
Contact Center Manager of the Year
GOLD STEVIE® WINNER:
Carbonite, Inc., Boston, MA USA: Erik Price, Global Director of Service Delivery
SILVER STEVIE® WINNERS:
Allianz Global Assistance, Richmond, VA USA: Sandra Gomez, Contact Center Manager
Cinch Home Services, Boca Raton, FL USA: Kent Hansen, Director of Telesales and Retention
CoverMyMeds, Columbus, OH USA: David Myers, Customer Operations Manager
ReceptionHQ, Phoenix, AZ USA: Amy Shaw, Contact Center Manager
BRONZE STEVIE® WINNERS:
BNY Mellon’s Albridge, Pennington, NJ USA: Maria Catana (VP, Albridge) - Manager of Client Services and Enterprise Support
DHL Express Côte d'Ivoire, Abidjan, Côte d'Ivoire: Esther Mani Becoin, Head of Customer Service
Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: Kristie Clark, Treasury Services Manager for National Sales Group
Contact Center Professional of the Year
GOLD STEVIE® WINNER:
Carbonite, Inc., Boston, MA USA: Becky Allen, Project Manager - Operations Support
SILVER STEVIE® WINNER:
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Tuan Manh , Customer Contact Center (CCC) Supervisor
BRONZE STEVIE® WINNERS:
DHL Express, Johannesburg, South Africa: Kevin Masina, Customer Service Business Support Analyst
DHL Express, Johannesburg, South Africa: Thabiso Aphane, Customer Services Development Manager
VIZIO Inc., Irvine, CA USA: William Kranig, Call Center Allocation Analyst
Customer Service Leader of the Year
GOLD STEVIE® WINNER:
Oi S/A, Rio de Janeiro, Brasil: Wellington Paes, Service Director for Customer Service
SILVER STEVIE® WINNER:
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Ms. Tran Minh Hao, Customer Service Director
BRONZE STEVIE® WINNERS:
DHL Express International (GABON) Limited, Libreville , Gabon: Sylviane Moutemakagni, Head of Customer Service
HomeServe USA, Norwalk, CT USA: Scott Weddle, Director of Inbound Sales and Customer Service
Rimini Street, Pleasanton, CA USA: Rodney Kenyon, Vice President Global Support
Spinnaker Support, Greenwood Village, CO USA: Iain Saunderson, Chief Technical Officer
Customer Service Manager of the Year
GOLD STEVIE® WINNER:
HomeServe USA, Norwalk, CT USA: Rhode Lastra Kirkpatrick, Customer Advocacy and Real Time Insights Manager
SILVER STEVIE® WINNERS:
BlueCat Networks Inc, Toronto, Ontario, Canada: John Shek, Technical Support Manager
Carbonite, Inc., Boston, MA USA: Erik Price, Global Director of Service Delivery
DHL Express Mexico, Mexico City, Mexico: Carlos Omar, Key Account Manager in Customer Service
BRONZE STEVIE® WINNERS:
Cinch Home Services, Boca Raton, FL USA: Miriam Clifford, Customer Service Operations Manager
DHL Express Ghana, Accra, Ghana: Justin Soga, Head of Customer Service
DHL Express, Nairobi, Kenya: Fazillah Tajoo, Customer Service Manager
The Western & Southern Life Insurance Company, Cincinnati, OH USA: Melissa Bengel, Customer Service Manager
VENZA, Roswell, GA USA: Kayla Saldivar, Customer Service Manager
Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: Nancy Hernandez, Client Service Manager
Customer Service Training Professional of the Year
GOLD STEVIE® WINNER:
Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: Kelsie Nelson, Learning and Development Consultant
Woman of the Year in Customer Service
GOLD STEVIE® WINNER:
Compeat, Austin, TX USA: Kristin Aduna, Director of Customer Success
SILVER STEVIE® WINNERS:
Achievers, Toronto, ON, Canada: Trish Convery, Director of Customer Experience
BiggerPockets, Denver, CO USA: Hilary Catton, Senior Director of Customer Service
Cinch Home Services, Boca Raton, FL USA: Miriam Clifford, Customer Service Operations Manager
MRO Corp, Norristown PA USA: Anne Apostol, Director of Requester Services
Spinnaker Support, Greenwood Village, CO USA: Karen Blazek, Director of Customer Success
TTEC, Englewood, CO USA: Val Farlow, Senior Vice President of Operations
VXI Global Solutions, Los Angeles, CA USA: Eva Wang, Co-Founder and Co-CEO
BRONZE STEVIE® WINNERS:
CoverMyMeds, Columbus, OH USA: Emily Thompson, Training Manager, Customer Operations Support Team
HomeServe USA, Norwalk, CT USA: Natasha Arnold, Senior Project Manager
Kleer, Wayne, PA USA: Dianna McHugh, Vice President of Customer Success
Sun Basket, San Jose, CA USA: Aimee Ignacio, Operations Supervisor, Customer Service
CUSTOMER SERVICE & CONTACT CENTER TEAM CATEGORIES
Customer Service Team of the Year - Recovery Situation - Business Services Industries
GOLD STEVIE® WINNER:
GoDaddy, Scottsdale, AZ USA: Email Migrations as a Service Team
Customer Service Team of the Year - Recovery Situation - Financial Services Industries
GOLD STEVIE® WINNER:
John Hancock Financial Services, Boston, MA USA: Reducing Financial Risk While Sustaining Performance
SILVER STEVIE® WINNER:
The Western & Southern Life Insurance Company, Cincinnati, OH USA: Recapturing Service!
BRONZE STEVIE® WINNERS:
DHL Express, Heredia, Costa Rica: DHL Express Americas Finance Query Handling Department, managing 23 countries
Future Generali India Insurance Company Ltd., Mumbai, India: Never Back Down
InsureMyTrip, Warwick, RI USA: InsureMyTrip Anytime Advocates Program Expands, Recovers 1.5 Million
TAG Employer Services, Phoenix, AZ USA: TAG Employer Services
Customer Service Team of the Year - Recovery Situation - Other Service Industries
GOLD STEVIE® WINNER:
UPMC Health Plan, Pittsburgh, PA USA: UPMC Health Customer Service Team of the Year- Recovery Situation
SILVER STEVIE® WINNER:
Delta Vacations, Minot, ND USA: Delta Vacations SOS Team - Punta Cana Event
BRONZE STEVIE® WINNERS:
Michael Kors, New York, NY USA: Recovering From a Poorly Designed Warranty Program
V Digital Services, Phoenix AZ USA: Customer Service Team of the Year - Recovery Situation - Other Service Industries
Customer Service Team of the Year - Recovery Situation - Technology Industries
GOLD STEVIE® WINNER:
ECI Software Solutions, Fort Worth, TX USA: Successful Acquisitions Lead to Revamped Customer Service Program
BRONZE STEVIE® WINNERS:
Dell Technologies, Roundrock, TX USA: Recovery Situation | Product Excursions
MediaRadar, Inc., New York, NY USA: MediaRadar Client Services - Recovery
Customer Service Team of the Year - Recovery Situation - All Other Industries
GOLD STEVIE® WINNER:
Anexa BPO, Mexico City, Mexico: From Stress to Success: a Tale of a Mexican Contact Center
BRONZE STEVIE® WINNERS:
DHL Express Romania, Bucharest, Romania: DHL Romania Customer Service Engagement & Turnover Recovery 2019
DHL Express Vietnam, Ho Chi Minh City, Vietnam: When struggles develop your strengths
HomeServe USA, Norwalk, CT USA: Raising the Bar on Triage and Root Causes
Customer Service Complaints Team of the Year - Business Services Industries
GOLD STEVIE® WINNER:
WNS (Holdings) Limited, Mumbai, India: Complaint Reduction
BRONZE STEVIE® WINNER:
GoDaddy, Scottsdale, AZ USA: GoDaddy - Proactive complaints support
Customer Service Complaints Team of the Year - Financial Services Industries
GOLD STEVIE® WINNER:
Future Generali India Insurance Company Ltd., Mumbai, India: Grievance-Management & Beyond. Being a customer-advocate – an honor of a lifetime
Customer Service Complaints Team of the Year - Other Service Industries
GOLD STEVIE® WINNER:
American Airlines, Ft. Worth, TX USA: Serving those who have served
BRONZE STEVIE® WINNER:
Dorel Juvenile, Columbus, IN USA: We Make Problems into Opportunities
Customer Service Complaints Team of the Year - Technology Industries
GOLD STEVIE® WINNER:
IBM, Armonk, NY USA: Implementation of Agile in Global Complaint Management
Customer Service Complaints Team of the Year - All Other Industries
GOLD STEVIE® WINNER:
Purchasing Power, LLC, Atlanta, GA USA: Restructuring Complaints & Escalations to Increase Customer Satisfaction
BRONZE STEVIE® WINNER:
HomeServe USA, Norwalk, CT USA: Honest & Transparent Complaint Management Delivering Customer Trust & Integrity
Front-Line Customer Service Team of the Year - Business Services Industries
GOLD STEVIE® WINNER:
Mailing.com, Phoenix, AZ USA: For mailing.com, Customer Service is Person-to-Person, Not Person-to-Bot
BRONZE STEVIE® WINNERS:
Multifamily Utility Company, San Diego, CA USA: Not Just Another Billing Company
WNS (Holdings) Limited, Mumbai, India: Best Omni channel customer experience
Front-Line Customer Service Team of the Year - Financial Services Industries
GOLD STEVIE® WINNER:
Optima Tax Relief, LLC, Santa Ana, CA USA: Optima Tax Relief Team Client Care Team
BRONZE STEVIE® WINNERS:
Akbank, Istanbul, Turkey: Excellent Customer Experience With Akbank Remote Center
Competence Call Center, Vienna, Austria: Raiffeisen Bank & CCC
Further, Eagan, MN USA: Going a Step Further with Our Customer Service Team
Front-Line Customer Service Team of the Year - Other Service Industries
GOLD STEVIE® WINNER:
MOTOR Information Systems, Troy, MI USA: MOTOR’s Customer Service Team
SILVER STEVIE® WINNERS:
Beltone, Glenview, IL USA: Beltone Customer Service Team: One & Done Customer Care Philosophy
UPMC Health Plan, Pittsburgh, PA USA: UPMC Health Plan Connect Center's Front Line Customer Service Team
BRONZE STEVIE® WINNERS:
Arch Mortgage Insurance, Greensboro, NC USA: Arch MI’s Underwriting Operations team
ClassicCars.com, Phoenix, AZ USA: Striving for Best in Class
Consumer Priority Service, Brooklyn, NY USA: Art to Empathy
DHL Express (Brazil) Ltda, São Paulo, Brazil: Customers are the king but people are the stars
Front-Line Customer Service Team of the Year - Technology Industries
GOLD STEVIE® WINNER:
Mailchimp, Atlanta, GA USA: Becoming an All-in-one Marketing Platform: How Our Front-line Teams Helped Make it Happen
SILVER STEVIE® WINNERS:
Adaptiva, Kirkland, WA USA: Adaptiva Support Exceeds Expectations: Achieves 100% Positive Customer Feedback for 14 Consecutive Months
Black Box, Lawrence, PA USA: Excellent Pre- and Post-Sales Support Is Essential to Our Brand Promise
CivicPlus Technical Support: CivicSupport, Manhattan, KS USA: CivicSupport® - An Exceptional Customer Experience Starts with Us.
Druva, Sunnyvale, CA USA: Druva's Customer First Team
HireVue, South Jordan, UT USA: Preventing, Optimizing, and Responding
Loopio Inc., Toronto, Ontario, Canada: The Loopio Partnership Approach
OneCause, Indianapolis, IN USA: Improved Customer Experience with Real Impact
Replicon, Inc., Redwood City, CA USA: Replicon's Customer Service Team Excels at Providing Hassle-free Customer Experience
StarHub Ltd, Singapore: Transforming the StarHub Customer Experience Through #HelloChange
BRONZE STEVIE® WINNERS:
AireSpring, Van Nuys, CA USA: Transforming the Telco Customer Experience
Biscom, Westford, MA USA: Why Biscom Support Still Thrives in a Self-Service World
DataCore Software, Fort Lauderdale, FL USA: DataCore Technical Support Team
FluentStream Denver, CO USA: FluentStream is the Best Front-Line Customer Service Team of 2019
HCSS, Sugar Land, TX USA: Providing our Customers ever-growing value
Pushpay, Redmond, WA USA: Pushpay - Personalized Customer Care in the Digital Age
Seismic, San Diego, CA USA: Seismic Customer Success Team
Spinnaker Support, Greenwood Village, CO USA:Oracle Support Team
UserTesting, San Francisco, CA USA: UserTesting Customer Support Team
Valimail, San Francisco, CA USA: Valimail Enforce and Valimail Defend Customer Service Team
Verimatrix, San Diego, CA USA: Verimatrix - Global Technical Support
Wolters Kluwer's ELM Solutions, Houston, TX USA: ELM Solutions Client Success Management Excels in Improving the Customer Experience
xneelo (formerly Hetzner), Durbanville, Cape Town, South Africa: Here to help, 24/7 - Humans at the Heart of our Hosting Service
Front-Line Customer Service Team of the Year - All Other Industries
GOLD STEVIE® WINNER:
HomeServe USA, Norwalk, CT USA: Tech Specialist Team - Supporting Positive Outcomes for Customers
SILVER STEVIE® WINNERS:
DHL Express Vietnam, Ho Chi Minh City, Vietnam: ICCC is not a program, it is our mindset and behavior
HomeServe USA, Norwalk, CT USA: Tier 2 Supporting the Optimum Customer Journey
BRONZE STEVIE® WINNERS:
Agero, Medford, MA USA: Agero's Front-Line Customer Service Team
DHL Express (Brazil) Ltda, São Paulo, Brazil: Quality with Excellence
DHL Express, Dhaka, Bangladesh: DHL Express BD Front Line TeamDHL Express, Johannesburg, South Africa: South African Frontline Call Centre Team DISQUALIFIED
Guardian Storage, Pittsburgh, PA USA: Guardian Storage Front-Line Customer Service Team
Hunter Plastic Surgery, Charlestown, NSW, Australia: Hunter Plastic Surgery Power Team
Back-Office Customer Service Team of the Year - Business Services Industries
GOLD STEVIE® WINNER:
Dell Technologies, Roundrock, TX USA: Centralized Technical Experts Team
SILVER STEVIE® WINNER:
HomeServe USA, Norwalk, CT USA: Elite Contractors Recruitment Team
Back-Office Customer Service Team of the Year - Financial Services Industries
GOLD STEVIE® WINNER:
TIAA, New York, NY USA: Silo-Busting Through Co-Location of NSL and Operation Teams
SILVER STEVIE® WINNER:
Cinch Home Services, Boca Raton, FL USA: Authorizations Support Group
Back-Office Customer Service Team of the Year - Other Service Industries
GOLD STEVIE® WINNER:
UPMC Health Plan, Pittsburgh, PA USA: Differentiating Our Customer Service with Back Office Support Team
SILVER STEVIE® WINNER:
Delta Vacations, Minot, ND USA: Delta Vacations Quality Control Team
BRONZE STEVIE® WINNER:
DHL Express (Brazil) Ltda, São Paulo, Brazil: Query Handling Backline Team – From good to great
Back-Office Customer Service Team of the Year - Technology Industries
GOLD STEVIE® WINNER:
Achievers, Toronto, ON, Canada: Achievers Operations Team - Changing the way we work.
SILVER STEVIE® WINNER:
FIS, Jacksonville, FL USA: The FIS Digital Payment Fraud Team - Leading the Way in Fraud Prevention
BRONZE STEVIE® WINNERS:
IBM, Armonk, NY USA: GFAM Climate Project Team– Driving Business Result through Employee Engagement
IBM, Armonk, NY USA: Quote-to-Cash (Q2C) Latin America Team - Transforming Order Management
IBM, Armonk, NY USA: Quote to Cash Operations (Q2C) Team, Transforming System Hardware Business Support
Prov International Inc., Tampa, FL USA: Customer Support Center Team - The future of Customer Service
Back-Office Customer Service Team of the Year - All Other Industries
GOLD STEVIE® WINNER:
HomeServe USA, Norwalk, CT USA: Quality Control Team - Proactively Making a Difference to Customer Experiences
SILVER STEVIE® WINNER:
Michael Kors, New York, NY USA: Consumer Support Team Creating a Better After-Sales Customer Service Experience
BRONZE STEVIE® WINNER:
VIZIO Inc., Irvine, CA USA: VIZIO's Quality Team
Contact Center of the Year (Up to 100 Seats) - Business Services Industries
GOLD STEVIE® WINNER:
ExakTime, Calabasas, CA USA: Improving The Customer Experience Through Data Backed Actions
Contact Center of the Year (Up to 100 Seats) - Financial Services Industries
GOLD STEVIE® WINNER:
PAi, De Pere, WI USA: Pai's Care Center
BRONZE STEVIE® WINNERS:
BNY Mellon’s Albridge, Pennington, NJ USA: BNY Mellon | Albridge Contact Center
SurePayroll, Glenview, IL USA: From Customer-Focused to Customer-Powered: Turning Data into Action
Contact Center of the Year (Up to 100 Seats) - Technology Industries
GOLD STEVIE® WINNER:
OneCause, Indianapolis, IN USA: Innovative Contact Center Powering Great Missions
SILVER STEVIE® WINNERS:
Buildium, Boston, MA USA: A Year of Technological Investments Leads to an Increase in Agent Productivity
Carbonite, Inc. Boston, MA USA: A Carbonite Turnaround Success Story
Druva, Sunnyvale, CA USA: Druva's Cloud-based Customer Success Center
Loopio Inc., Toronto, Ontario, Canada: The Loopio Partnership Approach
BRONZE STEVIE® WINNERS:
Autosoft, Inc, West Middlesex, PA USA: Autosoft Contact Center
Constant Contact, Waltham, MA USA: Constant Contact Website Builder Support Team
CoverMyMeds, Columbus, OH USA: CoverMyMeds Contact Center
Looker, Santa Cruz, CA USA: Department of Customer Love
Pushpay, Redmond, WA USA: Pushpay - Personalized Customer Care in the Digital Age
Contact Center of the Year (Up to 100 Seats) - All Other Industries
GOLD STEVIE® WINNER:
DHL Express, Buenos Aires, Argentina: Argentinean Frontline Customer Service Department
BRONZE STEVIE® WINNERS:
DHL Express, Dhaka, Bangladesh: DHL Express BD Contact Center
DHL Express Ecuador, Quito, Ecuador: DHL Express Ecuador Contact Center
DHL Express Vietnam, Ho Chi Minh City, Vietnam: CS Vietnam - No Mountain High Enough
Contact Center of the Year (Over 100 Seats) - Business Services Industries
GOLD STEVIE® WINNER:DHL Express, Johannesburg, South Africa: DHL Express South Africa Contact Center DISQUALIFIED
Contact Center of the Year (Over 100 Seats) - Financial Services Industries
GOLD STEVIE® WINNER:
Alliance Data, Columbus, OH USA: Alliance Data Contact Center
SILVER STEVIE® WINNERS:
Allianz Global Assistance, Richmond, VA USA: Allianz Global Assistance Contact Center
DenizBank A.S., Istanbul, Turkey: Achieving Excellence with Creating Value Culture
BRONZE STEVIE® WINNERS:
Akbank TAS., Istanbul, Turkey: Akbank TAS Contact Center
Aon Affinity Travel Practice, Garden City, NY USA: Aon Travel Practice Contact Center and Center of Excellence
Barclays, Henderson, NV USA: Barclays: Skills Development & Employability Opportunites
TIAA, New York, NY USA: Achieving Client Outcomes: Front-line Engagement, Support & Development
Contact Center of the Year (Over 100 Seats) - Other Service Industries
GOLD STEVIE® WINNER:
Delta Vacations, Minot, ND USA: Delta Vacations Customer Engagement Center: The Power of Connection
SILVER STEVIE® WINNER:
Texas Department of Family and Protective Services (DFPS) Statewide Intake, Austin TX USA: The Statewide Intake (SWI) division - Texas Abuse Hotline
BRONZE STEVIE® WINNERS:
EmblemHealth, New York, NY USA: Caring for New Yorkers
Rakuten (formerly Ebates), Beloit, WI USA: Rakuten Member Services, Here to Help!
VXI Global Solutions, Los Angeles, CA USA: VXI Global Solutions Contact Center
Contact Center of the Year (Over 100 Seats) - Technology Industries
GOLD STEVIE® WINNER:
Mailchimp, Atlanta, GA USA: Becoming an All-in-one Marketing Platform
BRONZE STEVIE® WINNERS:
Blackbaud, Inc., Charleston, SC USA: Blackbaud Customer Support
Cvent Inc, McLean, VA USA: Cvent Inc. Contact Center
ezCater, Boston, MA USA: Insanely Helpful at Our Core
FluentStream, Denver, CO USA: FluentStream Contact Center
Vodafone Turkey, Istanbul, Turkey: Vodafone Turkey Contact Center
Contact Center of the Year (Over 100 Seats) - All Other Industries
GOLD STEVIE® WINNERS:
StarHub Ltd, Singapore: Transforming the StarHub Contact Centre Through #HelloChange
Wolverine Worldwide Contact Center, Richmond, IN USA: Growing Again; Alongside 12 Brands You Grew Up With
BRONZE STEVIE® WINNER:
HomeServe USA, Norwalk, CT USA: Winning Day 1 to Become Contact Center of the Year
Customer Service Management Team of the Year
GOLD STEVIE® WINNERS:
SCAN Health Plan, Long Beach, CA USA: SCAN’s Member Service Management Team
VXI Global Solutions, Los Angeles, CA USA: The VXI management team
BRONZE STEVIE® WINNERS:
DHL Express Vietnam, Ho Chi Minh City, Vietnam: DHL Express Vietnam CSM - Leaders in Changing Time
HomeServe USA, Norwalk, CT USA: A Collaborative Management Approach to Become a Center of Excellence
Customer Service Training Team of the Year - External - Financial Services Industries
GOLD STEVIE® WINNER:
EFG Companies, Irving, TX USA: Significant Client ROI Through Training Investment
Customer Service Training Team of the Year - External - Technology Industries
GOLD STEVIE® WINNER:
Khoros, Austin, TX USA: Khoros Enablement Team
Customer Service Training Team of the Year - External - All Other Industries
GOLD STEVIE® WINNER:
Learning Tribes, Miami, FL USA: The Academia | Turning MyAcademy into a Learning Experience University
Customer Service Training Team of the Year - Internal - Business Services Industries
GOLD STEVIE® WINNER:
VXI Global Solutions, Los Angeles, CA USA: VXI Customer Service Training Team
Customer Service Training Team of the Year - Internal - Financial Services Industries
GOLD STEVIE® WINNER:
Future Generali India Insurance Company Ltd., Mumbai, India: Lighting-up knowledge lamps, we dispel ignorance camps.
Customer Service Training Team of the Year - Internal - Other Service Industries:
GOLD STEVIE® WINNER:
Delta Vacations, Minot, ND USA: Delta Vacations Training Team
BRONZE STEVIE® WINNER:
World Travel Holdings, Wilmington, MA USA: Talent Development Team: Our Cornerstone of Remarkable Experiences
Customer Service Training Team of the Year - Internal - Technology Industries
GOLD STEVIE® WINNER:
CoverMyMeds, Columbus, OH USA: CoverMyMeds Training Team
BRONZE STEVIE® WINNERS:
IBM, Armonk, NY USA: Technical Kaizen Volunteer Program
SolarWinds MSP, Durham, NC USA: Success Enablement (SE) Team
Support.com, Sunnyvale, CA USA: Transformational Leadership Development with a Remote Work Force
Customer Service Training Team of the Year - Internal - All Other Industries
GOLD STEVIE® WINNER:
MTM, Lake St. Louis, MO USA: MTM Training Team
BRONZE STEVIE® WINNER:
HomeServe USA, Norwalk, CT USA: Interactive & Intuitive Training Initiatives for HomeServe Customers
CUSTOMER SERVICE & CONTACT CENTER ACHIEVEMENT CATEGORIES
Award for Innovation in Customer Service - Computer Industries
GOLD STEVIE® WINNER:
Mailchimp, Atlanta, GA USA: Scaling Support Through Innovation: Mailchimp’s Journey to Becoming an All-in-one Marketing Platform
SILVER STEVIE® WINNERS:
CareerArc, Burbank, CA USA: CareerArc Client Success: Transforming Customer Service via an Innovative Partnership Model
Constant Contact, Waltham, MA USA: Constant Contact Voice of the Customer Innovation
Dell Technologies, Roundrock, TX USA: Digital Transformation Services - Dell Technologies
Dell Technologies, Roundrock, TX USA: Mainboard BIST - Dell Technologies
Druva, Sunnyvale, CA USA: Druva's Impactful, Innovative Customer Experience Platform
Khoros, Austin, TX USA: Khoros Product Coaching - Proactive, Personal and Hands-on Help
Rimini Street, Pleasanton, CA USA: Rimini Street Global Service Delivery Innovation Team Originates AI and Machine-Learning Platform to Increase Client Satisfaction and Internal Efficiencies
ServiceNow, Santa Clara, CA USA: ServiceNow's Leading-Edge and Emerging Technology
Spinnaker Support, Greenwood Village, CO USA: Spinnaker Support - Global Tax and Regulation Compliance Team
Strikedeck, a Medallia company, San Mateo, CA USA: Innovations in Customer Service Capabilities
Wolters Kluwer's ELM Solutions, Houston, TX USA: ELM Solutions Innovates through Proactive Customer Service
BRONZE STEVIE® WINNERS:
Achievers, Toronto, ON, Canada: Chat Bot
Dataprise, Rockville, MD USA: The Dataprise Technical Engineering Center - A Unique, Innovative Customer Service Experience
IBM, Armonk, NY USA: Winning by Predicting Data: Cycle Time & Throughput Prediction
NetApp, Inc., Sunnyvale, CA USA: NetApp Support Site - Digital Innovation
Award for Innovation in Customer Service - Financial Services Industries
GOLD STEVIE® WINNER:
DenizBank A.S.. Istanbul, Turkey: Creating Value with Human Touch and Pro-active Virtual Assistant
SILVER STEVIE® WINNERS:
Cathay Life Insurance Co., Ltd, Taipei, Taiwan: Cathay Life's Innovative customer service
ConnectiCare, Farmington, CT USA: ConnectiCare centers, bringing our mission to life
EmblemHealth, New York, NY USA: Gold Star Service
Optima Tax Relief, LLC, Santa Ana, CA USA: Optima Tax Relief, LLC
BRONZE STEVIE® WINNERS:
Nationwide Advisory Solutions (NAS), Louisville, KY USA: NAS Concierge Services: Exclusive Services Suite Built to Meet the Unique Needs of RIAs and Fee-Based Advisors
Odeabank A.S. , Istanbul, Turkey: Odeabank Oksi Bot
OneWest Bank, Pasadena, CA USA: Committed to the neighborhoods where we live and work
QNB Finansbank, Istanbbul, Turkey: QNB Finansbank's customer service innovation -QNB First Digital
USAA, San Antonio, TX USA: USAA’s Virtual Agent (Nuance-Powered Virtual Agent)
VPay, Plano TX USA: Innovative Solution to a Complicated Payment Delivery Method Request
Award for Innovation in Customer Service - Other Service Industries
GOLD STEVIE® WINNER:
UPMC Health Plan, Pittsburgh, PA USA: UPMC Health Plan Award for Innovation in Customer Service- MPG Tool
SILVER STEVIE® WINNERS:
DHL Express Customer Service, Tempe, AZ USA: Remote Booking Closure Rate, We Book As One!
Guardian Protection Products, Inc., Hickory NC USA: Reinventing the Wheel (All 4 of Them)
Tata Consultancy Services, Mumbai, Maharashtra, India: Transformation of Public Services in India through Passport Seva Project by TCS
WNS (Holdings) Limited, Mumbai, India: Embedded Analytics in Collections
WNS (Holdings) Limited, Mumbai, India: OPEX and O2 story for CIS
BRONZE STEVIE® WINNERS:
Concentrix, Fremont, CA USA: Solv Crowdsource Platform - 21st century Customer Service Disruption
DHL Express, Tempe, AZ USA: Communication and Action Portal (CAP)
Award for Innovation in Customer Service - Telecommunications Industries
GOLD STEVIE® WINNER:
Concentrix, Fremont, CA USA: DISH Network Enhances Customer Experience with Concentrix Conversational Virtual Assistant
SILVER STEVIE® WINNERS:
KT, Seoul, South Korea: KT's Moving the Hearts of Customers – the “Amazing Handwritten Letter” Event
StarHub Ltd, Singapore: Transforming the StarHub Customer Experience Through #HelloChange
Vodafone Turkey, Istanbul, Turkey: Vodafone Turkey's Innovation in Customer Service
BRONZE STEVIE® WINNERS:
Nextiva, Scottsdale, AZ USA: Nextiva’s proven dedication to Amazing Service
Tata Communications (UK) Limited, London, United Kingdom: We Invest In Customer Service
Award for Innovation in Customer Service - All Other Industries
GOLD STEVIE® WINNER:
HomeServe USA, Norwalk, CT USA: Self Fix - Innovating New Solutions to Provide Immediate Customer Resolutions
SILVER STEVIE® WINNERS:
DHL Express U.S. , Tempe, AZ USA: Omni Channel Team successfully influence customer and employees satisfaction
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Customer Service Team Innovation
Flipkart Internet, Bengaluru, Karnataka, India: Seller Support at each stage of Lifecycle
BRONZE STEVIE® WINNERS:
CoverMyMeds, Columbus, OH USA: CoverMyMeds Style Guide
Enterprise Fleet Management, St. Louis, MO USA: Enterprise Fleet Management’s Account Management Strategy
First American Database Solutions, Santa Ana, CA USA: DataTree by First American - Meeting Customer Workflow and Efficiency Needs Through AI, OCR, and Big Data:
Gladly, Inc., San Francisco, CA USA: Simplified Customer Service: For the Customer and the Agent
NICE , Hoboken, NJ USA: NICE Real Time Authentication and Fraud Prevention
Sterling Volunteers, A Sterling Company, Fort Collins, CO USA: Innovative Service Excellence
Travelzoo, New York, NY USA: CX Feedback Fuels Our Front Line’s Personal Power
VIZIO Inc., Irvine, CA USA: Contact Deflection: COVEO - What gets measured gets managed
Best Customer Engagement Initiative
GOLD STEVIE® WINNER:
Strikedeck, a Medallia company, San Mateo, CA USA: Innovations in Customer Engagement Initiatives
SILVER STEVIE® WINNERS:
American Airlines, Ft. Worth, TX USA: Supporting the Spectrum
Cvent Inc, McLean, VA USA: Client Success Team Platform Support Desk
DHL Express Mexico, Mexico City, Mexico: I´ve got the power!
IBM, Armonk, NY USA: IBM Partner Ecosystem NPS Program
Industville, London, United Kingdom: Engaging our customers
ServiceNow, Santa Clara, CA USA: Ruthlessly Focused on Customer Success
SolarWinds, Austin, TX USA: How the Customer Success Managers at SolarWinds FulFill Customers' Need for Speed
SolarWinds, Austin, TX USA: Improving Customer Satisfaction With SolarWinds Smart Start
Verint, Melville, NY USA: Verint’s Customers4Life program
BRONZE STEVIE® WINNERS:
Akbank TAS., Istanbul, Turkey: Unparalleled Customer Experience Initiative
BLUEJEANS, Silicon Valley, CA USA: Upping the Ante with Proactive Customer Service
Command Alkon, Birmingham, AL USA: Command Alkon HERO Story
Con Edison, New York, NY USA: Smart Energy Plan
ConnectiCare, Farmington, CT USA: ConnectiCare centers, bringing our mission to life
Constant Contact, Waltham, MA USA: Constant Contact Lifecycle Initiative
Dell Technologies, Roundrock, TX USA: SupportAssist Proactive & Custom Notifications - Dell Technologies
DenizBank A.S.. Istanbul, Turkey: We maximized our efficiency with KOBI’Deniz while keeping our customers happy
GoDaddy, Scottsdale, AZ USA: GoDaddy Guides the Way to Customer Engagement
SolarWinds, Austin, TX USA: Three Key Strategies SolarWinds Has Used to Create a World Class Customer Success Center
UPMC Health Plan, Pittsburgh, PA USA: UPMC Health Plan's Connect Centers
Best Customer Feedback Strategy
GOLD STEVIE® WINNER:
DHL Express, Dhaka, Bangladesh: 4 different channels to capture VoCs.
SILVER STEVIE® WINNERS:
Delta Air Lines, Atlanta, GA USA: Delta Air Lines, Global Sales Support - No One Better Connects The World
Druva, Sunnyvale, CA USA: Druva's Customer First Strategy
HomeServe USA, Norwalk, CT USA: Leveraging Survey Feedback for Customer Excellence
IBM, Armonk, NY USA: IBM Partner Ecosystem NPS Program
Travelzoo, New York, NY USA: Design-Driven Feedback Drives Up Customer Satisfaction WIth Service
BRONZE STEVIE® WINNERS:
Allianz Global Assistance, Richmond, VA USA: Voice of Customer (VoC) program
Arkk Solutions, London, United Kingdom: High quality implementations and continuously improving product support
IBM, Armonk, NY USA: Transformation driven by client feedback
Kronos Incorporated, Lowell, MA USA: You Spoke, We Listened: How Kronos Revolutionized Its Customer Feedback Strategy
NIC, Inc., Olathe, KS USA: NIC Service & Operations Support - Improving Feedback and the User Experience
Support Services Group, Atlanta, GA USA: Support Services Group - Establishing a Robust Customer Feedback Strategy
Willis Towers Watson, South Jordan, UT USA: Enhancing the Customer Experience through Feedback
Best Customer Satisfaction Strategy
GOLD STEVIE® WINNER:
Dell Technologies, Roundrock, TX USA: Voice Analytics – Customer Sentiment - Dell Technologies
SILVER STEVIE® WINNERS:
Arkansas.gov Help Desk Team, Little Rock, AR USA: Delivering Unprecedented Customer Satisfaction through Innovation
Autosoft, Inc, West Middlesex, PA USA: Autosoft Customer Satisfaction Strategy
BlackBerry Limited, Waterloo, Ontario, Canada: Industry Leading CSAT for Enterprise Software Support
Concentrix, Fremont, CA USA: Customer Centric Culture Drives Call Center Achievement
Elevation Home Energy Solutions, Chandler, AZ USA: Elevate the Home Energy Experience
Guidebook, Inc., San Francisco, CA USA: Made-to-Order Customer Experiences: Guidebook’s Proactive Strategy to Satisfying Customers
HomeServe USA, Norwalk, CT USA: Exceptional Service Through a Best-in-Class Customer Satisfaction Strategy
John Hancock Financial Services, Boston, MA USA: Narrowing the Gap: Evolution of Customer Experience
Michael Kors, New York, NY USA: Increasing Customer Satisfaction for Warranty Support
WNS (Holdings) Limited, Mumbai, India: Recovery story on CSAT
BRONZE STEVIE® WINNERS:
Aktif Bank, Istanbul, Turkey: Aktif Bank - N Kolay Bono Customer Experience
ConnectiCare, Farmington, CT USA: ConnectiCare centers, bringing our mission to life
Cvent Inc, McLean, VA USA: Cvent's Customer Satisfaction Strategy
Dell Technologies, Roundrock, TX USA: Customer Experience Prediction Index - Dell Technologies
DHL Express Mexico, Mexico City, Mexico: Best Customer Satisfaction ever... Nothing stop us!
DHL Express, Casablanca, Morocco: NPA. Listen to your customer. How Was I?
Druva, Sunnyvale, CA USA: Druva's Innovations in Customer Success
Easyship, Sheung Wan, Hong Kong: The Successful Implementation of a Balanced Scorecard
Hedef Filo, Istanbul, Turkey: Voltron Project
IBM, Armonk, NY USA: Living the NPS Culture
iWave, Charlottetown, Prince Edward Island, Canada: iWave Fundraising Intelligence Software
Kira Systems, Toronto, ON, Canada: Kira Systems' Client Service Strategies
League Inc., Toronto, ON, Canada: League Inc.'s HBX Benefits platform
MRO Corp, Norristown PA USA: MRO Implementation Team
OnPoint Warranty Solutions LLC, Louisville, KY USA: OnPoint focus on customer experience
QNB Finansbank, Istanbul, Turkey: Customer satisfaction strategy- QNB First
Best Return on Customer Service Investment
GOLD STEVIE® WINNER:
Delta Vacations, Minot, ND USA: Navigator: Early Payoff and Continued Returns
SILVER STEVIE® WINNERS:
4ocean, Boca Raton, FL USA: 4ocean's customer experience management (CEM) program, Clarabridge Engage
Dell Technologies, Roundrock, TX USA: Enhanced Pre-Boot System Check Technology to Auto Resolve Pre-OS Problems - Dell Technologies
Druva, Sunnyvale, CA USA: Druva Delivers Next-Gen Customer Service
ICON Communication Centres s.r.o., Prague, Czech Republic: ICON: Driving Client's ROI
Purchasing Power, LLC, Atlanta, GA USA: Implementing IVR to Raise Customer Service Performance
Sun Basket, San Jose, CA USA: Vastly improved subscription cancellation process
Best Use of Customer Insight
GOLD STEVIE® WINNER:
HireVue, South Jordan, UT USA: Preventing, Optimizing, and Responding
SILVER STEVIE® WINNERS:
Dell Technologies, Roundrock, TX USA: Customer Experience Prediction Index - Dell Technologies
DenizBank A.S.. Istanbul, Turkey: We maximized our efficiency with KOBI’Deniz while keeping our customers happy
EMI Strategic Marketing, Boston, MA USA: State Street Global Advisors Predictive Analytics
HomeServe USA, Norwalk, CT USA: Facing Customer Insight with an Open & Honest VOTC Committee
Tani, Istanbul, Turkey: Smart Campaign Recommendation Engine
WNS (Holdings) Limited, Mumbai, India: Moments of Truth (MoT) Analyses
BRONZE STEVIE® WINNERS:
Bloomfire, Austin, TX USA: How Bloomfire Helps DraftKings Make the Voice of the Customer Central to Product Innovation
DHL Express El Salvador, La Libertad, El Salvador: Leads Generation El Salvador, through Customer Service Agents
Intuit, Mississauga, ON Canada: Assisted Onboarding
Khoros, Austin, TX USA: Seek out and Listen ...
Michael Kors, New York, NY USA: Using Customer Insight to Improve the Warranty Process
Sisense, New York, NY USA: Sisense Customer Insight
Teachable, New York, NY USA: Teachable Transforms Customer Insights into Customer Success
UserTesting, San Francisco, CA USA: UserTesting's 'Customers First' Intiatives
Wheels Inc., Des Plaines, IL USA: Wheels' Responsiveness Initiative
Wheels Inc., Des Plaines, IL USA: Wheels' Kaizen Events
WNS (Holdings) Limited, Mumbai, India: Exemplary Customer Service
Best Use of Technology in Customer Service - Computer Industries
GOLD STEVIE® WINNER:
Dell Technologies, Roundrock, TX USA: Dispatch Automation - Dell Technologies
SILVER STEVIE® WINNERS:
Autosoft, Inc, West Middlesex, PA USA: Autosoft Technology Strategy
Dell Technologies, Roundrock, TX USA: E.C.H.O - Dell Technologies
Dell Technologies, Roundrock, TX USA: SupportAssist OS Recovery and Helper App - Dell Technologies
Dell Technologies, Roundrock, TX USA: Voice Analytics – Customer Sentiment - Dell Technologies
Druva, Sunnyvale, CA USA: Druva Delivers Next-Gen Customer Service
IBM, Armonk, NY USA: Ledger Booking Automation
Rubrik, Palo Alto, CA USA: Rubrik's Path To Contact Center Transformation With SearchUnify
BRONZE STEVIE® WINNERS:
Bottomline Technologies, Portsmouth, NH USA: Our customer’s experience is worth the investment! Innovative Technology that Delights!
Intuit, Mississauga, ON Canada: One Intuit Help System
NetApp, Inc., Sunnyvale, CA USA: NetApp Support Site - Digital Innovation
Best Use of Technology in Customer Service - Financial Services Industries
GOLD STEVIE® WINNER:
QNB Finansbank, Istanbbul, Turkey: QNB Finansbank-best use of technology -QNB First Digital
SILVER STEVIE® WINNERS:
DenizBank A.S.. Istanbul, Turkey: Differentiation with a Perfect Implementation
ICON Communication Centres s.r.o., Prague, Czech Republic: ICON: Business Optimization Through Technology
Optima Tax Relief, LLC, Santa Ana, CA USA: Optima Tax Relief, LLC
BRONZE STEVIE® WINNERS:
Allianz Global Assistance, Richmond, VA USA: Shift to Robotic Process Automation (RPA)
Assurant, Atlanta, GA USA: E-PASS: Self-Service Insurance Claim Tracking
John Hancock Financial Services, Boston, MA USA: Customer Experience Transformation with Amazon Connect
National General Lender Services, Mesa, AZ USA: Enhanced IVR Yields Increase in Self-Service Completions and Customer Satisfaction
Pacific Life, Newport Beach, CA USA: Partnering with Today's Tech to Bolster Customer Experience
Türkiye Vakıflar Bankası T.A.O., Istanbul, Turkey: Customer Behavior Segmentation
Türkiye Vakıflar Bankası T.A.O., Istanbul, Turkey: Customer Churn Model
Best Use of Technology in Customer Service - Other Service Industries
GOLD STEVIE® WINNER:
Cisco Systems, San Jose , CA USA: Autonomous DB Refresh System for Improved Customer Satisfaction
SILVER STEVIE® WINNER:
HomeServe USA, Norwalk, CT USA: Smart IVR Solutions For Emergency Repair Requests
BRONZE STEVIE® WINNERS:
Buildium, Boston, MA USA: Improving the Customer Experience with Efficient Technology
Concentrix, Fremont, CA USA: Multi Language Digital Solution Transforms CX
DHL Express, Guatemala, Guatemala City, Guatemala: DHL Express Guatemala
Paychex, Inc., Rochester, NY USA: Paychex Flex Assistant
Vodafone Turkey, Istanbul, Turkey: Vodafone Turkey's new technology solution, Fırsattım (My Offer/Opportunity)
Wheels Inc., Des Plaines, IL USA: Wheels' Request Management
Best Use of Technology in Customer Service - Telecommunications Industries
GOLD STEVIE® WINNER:
KT, Seoul, South Korea: KT's ‘SoPeaker(Small+Speaker)’, a channel through which suggestions for service improvement can be made by using the QR code
SILVER STEVIE® WINNER:
Nuance Communications, Inc. Burlington, MA USA: Vodafone’s Use of Nuance Intelligent Engagement Platform
BRONZE STEVIE® WINNER:
Nuance Communications, Burlington, MA USA & Telus Communications Vancouver, BC Canada: TELUS Taps Nuance Conversational AI to Enhance Customer Experience
Best Use of Technology in Customer Service - All Other Industries
GOLD STEVIE® WINNER:
Humana, Louisville KY & Nuance Communications, Inc., Burlington, MA USA: Humana Levels Up Its Customer Care with Nuance Intelligent, Conversational IVR
SILVER STEVIE® WINNERS:
HomeServe USA, Norwalk, CT USA: Enhancing the Customer Experience Through Advancements in Mobile Technology
VIZIO Inc., Irvine, CA USA: SMS Messaging
BRONZE STEVIE® WINNERS:
DHL Express nv, Belgium, Diegem, Belgium: Dex, BE CS’s internal AI-bot
Enterprise Fleet Management, St. Louis, MO USA: Enterprise Fleet Management’s New Fleet Replacement Analysis Tool
First American Database Solutions, Santa Ana, CA USA: Supporting the Real Estate Industry by Integrating Disparate Datasets, Harnessing AI and Driving Workflow Efficiencies in a Single Platform: TitleFlex by DataTrace
Tani, Istanbul, Turkey: Station Detective
Travelzoo, New York, NY USA: CX Feedback Fuels Our Front Line’s Personal Power
Customer Service Training or Coaching Program of the Year - Business Services Industries
GOLD STEVIE® WINNER:
VXI Global Solutions, Los Angeles, CA USA: VXI's Performance Pro 360 and Training Simulator
BRONZE STEVIE® WINNER:
iQor, St. Petersburg, FL USA: iQor's sQholarly Path to Leadership
Customer Service Training or Coaching Program of the Year - Other Service Industries
GOLD STEVIE® WINNER:
Fiserv Brookfield, WI USA: New Associate Onboarding Experience- Fiserv-Bank Solutions Client Services
SILVER STEVIE® WINNERS:
Cinch Home Services, Boca Raton, FL USA: YourTrack, Taking Career Pathing to a New Level
Delta Vacations, Minot, ND USA: Delta Vacations New Hire Onboarding
Liveops In, Scottsdale, AZ USA: Liveops Learning & Development
UniFirst Corporation, Wilmington, MA USA: UniFirst Develops 30 on Thursday Internal Training Initiative
UPMC Health Plan, Pittsburgh, PA USA: UPMC Health Plan's new a 15-week plan to prepare new hires
Willis Towers Watson, South Jordan, UT USA: Via Benefits University - A Program Tethered To Emotional Intelligence, Senior Sensitivity, and Elder Advocacy
Customer Service Training or Coaching Program of the Year - Technology Industries
GOLD STEVIE® WINNER:
IBM, Armonk, NY USA: On a Journey to building a Culture of Client Advocacy
SILVER STEVIE® WINNERS:
Clever, San Francisco, CA USA: Redesigned Onboarding and Quality Assurance Programs
IBM, Armonk, NY USA: Enterprise Business Agility – Agile Accelerate@IBM
Khoros, Austin, TX USA: Khoros Product Coaching - Proactive, Personal and hands-on help
Linode, Philadelphia, PA USA: Linode Support's Year of Feedback Training Program
BRONZE STEVIE® WINNERS:
CivicPlus Technical Support: CivicSupport, Manhattan, KS USA: CivicSupport® - WE are Customer Experience
Cvent Inc, McLean, VA USA: New-Cventer-Experience
Customer Service Training or Coaching Program of the Year - All Other Industries
GOLD STEVIE® WINNER:
MTM, Lake St. Louis, MO USA: MTM's Coaching Program of the Year -The Bench!
BRONZE STEVIE® WINNER:
DHL Express, Arnhem, The Netherlands: Customer Service New Hire Training Journey
e-Commerce Customer Service Award - Computer Industries
GOLD STEVIE® WINNER:
Mailchimp, Atlanta, GA USA: Becoming an All-in-one Marketing Platform: How Our Support Team Helped Make it Happen
SILVER STEVIE® WINNER:
IBM, Armonk, NY USA: Delivering value and building the foundation for client’s success
e-Commerce Customer Service Award - Financial Services Industries
GOLD STEVIE® WINNER:
SurePayroll, Glenview, IL USA: You Can Have Whatever You Like: Delivering the Appropriate User Experience at Scale
e-Commerce Customer Service Award - Other Service Industries
GOLD STEVIE® WINNER:
WNS (Holdings) Limited, Mumbai, India: Reducing Turnaround Times for an American e-commerce company
e-Commerce Customer Service Award - All Other Industries
GOLD STEVIE® WINNER:
Qurate Retail Group, West Chester, PA USA: An Exceptional Customer Experience on Digital and Social
CUSTOMER SERVICE DEPARTMENT CATEGORIES
All nominated customer service departments that are chosen as Finalists are also included in voting for the People's Choice Stevie Awards for Favorite Customer Service.
People's Choice Stevie® Awards for Favorite Customer Service Winners:
Airlines/Distribution/Transportation: DHL Express Bangladesh
Computer Hardware & Services: SiteGround Hosting Group
Consumer Products & Services: 4ocean
Financial Services - Up to 100 Employees: Wells Fargo Merchant Services - Account Management
Financial Services - 100 or More Employees: DenizBank
Healthcare & Pharma: UPMC Health Plan
All Other Industries: VIPKid Teacher Support Team
Public Services & Education: OmniUpdate
Software - Up to 100 Employees: Carbonite
Software - 100 or More Employees: Loopio Inc.
Telecommunications: AireSpring
Customer Service Department of the Year - Airlines, Distribution & Transportation
GOLD STEVIE® WINNER:
DHL Express Vietnam, Ho Chi Minh City, Vietnam
SILVER STEVIE® WINNERS:
Delta Air Lines, Global Sales Support, Atlanta, GA USA
DHL Express, Bangkok, Thailand
DHL Express, Beirut, Lebanon
DHL Express, Buenos Aires, Argentina
DHL Express, Dhaka, Bangladesh
DHL Express, Manila, Philippines
BRONZE STEVIE® WINNERS:
DHL Express Colombia LTDA, Bogota, Colombia
DHL Express Jordan, Amman, Jordan
DHL Express SAC, Lima, Peru
DHL Express Uruguay S.RL, Canelones, Uruguay
DHL Express, San Jose, Costa Rica
Customer Service Department of the Year – Computer Hardware
GOLD STEVIE® WINNER:
Unitrends, Burlington, MA USA
Customer Service Department of the Year – Computer Services
GOLD STEVIE® WINNER:
CareerArc, Burbank CA USA
SILVER STEVIE® WINNERS:
Achievers, Toronto, ON, Canada
iboss, Boston, MA USA
Linode, Philadelphia, PA USA
SiteGround Hosting Group, International (USA, EU, Spain, Italy)
BRONZE STEVIE® WINNERS:
ReputationDefender.com, Redwood City, CA USA
Rimini Street, Pleasanton, CA USA
Spinnaker Support, Greenwood Village, CO USA
Customer Service Department of the Year – Computer Software - Up to 100 Employees
GOLD STEVIE® WINNER:
SnapEngage, Boulder,CO USA
SILVER STEVIE® WINNERS:
Brainier Solutions, Inc., Minneapolis, MN USA
BrightMove, Saint Augustine, FL USA
Carbonite, Inc., Boston, MA USA
Concord, San Francisco, CA USA
DATABASICS, Reston, VA USA
Guidebook, Inc., San Francisco, CA USA
Olark, San Francisco, CA USA
Rocket Matter, Boca Raton, FL USA
TEKLYNX Americas, Whitefish Bay, WI USA
Timely, Dunedin, Otago, New Zealand
Total Defense, Hauppauge, NY USA
BRONZE STEVIE® WINNERS:
Agilence, Mt. Laurel, NJ USA
Druva, Sunnyvale, CA USA
Dynamsoft, Vancouver, BC Canada
LiveAuctioneers LLC, New York, NY USA
Mobile Labs, Atlanta, GA USA
Openwater Software, Inc., Arlington, VA USA
PeopleKeep, Salt Lake City, UT USA
PipelineDeals, Seattle, WA USA
POMS Corporation, Sterling, VA USA
Zenput, San Francisco CA USA
Customer Service Department of the Year – Computer Software - 100 or More Employees
GOLD STEVIE® WINNER:
FieldEdge, Atlanta, GA/Fort Myers, FL USA
SILVER STEVIE® WINNERS:
CampusLogic, Chandler, AZ USA
Catchpoint, New York, NY USA
Cvent Inc, McLean, VA USA
Daxko, Birmingham, AL USA
Envestnet MoneyGuide, Powhatan, VA USA
Front, San Francisco, CA USA
Highspot, Seattle, WA USA
Jenzabar, Boston MA USA
Jobber, Edmonton, Alberta, Canada
Justworks, New York City, NY USA
Kareo, Irvine, CA USA
Listrak, Lititz, PA USA
Loopio Inc., Toronto, Ontario, Canada
Mailchimp, Atlanta, GA USA
Netigate AB, Stockholm, Sweden
Replicon, Inc., Redwood City, CA USA
RFPIO, Inc., Beaverton, OR USA
Unitrends, Burlington, MA USA
Verimatrix, San Diego, CA USA
BRONZE STEVIE® WINNERS:
Allego, Needham, MA USA
Alloy Software, Bloomfield, NJ USA
AppFolio, Inc., Goleta, CA USA
Ascentis, Eden Prairie, MN USA
Autodesk Construction Solutions, San Francisco, CA USA
AWeber - Email Marketing, Chalfont, PA USA
BlueCat Networks Inc, Toronto, Ontario, Canada
ComplySci, New York, NY USA
Diligent Corporation, New York, NY USA
Epicor Software, Austin TX USA
Intuit, Mississauga, ON Canada
Kaspersky, Woburn, MA USA
Kira Systems, Toronto, ON Canada
Openlink Financial, Uniondale, NY USA: ION Openlink
Payfactors, Quincy, MAUSA
Pushpay, Redmond, WA USA
SoftPro, Raleigh, NC USA
Vend HQ, Auckland, New Zealand
Zix and AppRiver, Boston, MA USA
Customer Service Department of the Year - Consumer Products & Services
GOLD STEVIE® WINNER:
Sontiq, Inc., Nottingham, MD USA
SILVER STEVIE® WINNERS:
4ocean, Boca Raton, FL USA
Hisense USA, Suwanee, GA USA
Optum Patient Acquisition and Retention (PAR), Phoenix, AZ USA
Panera Bread, St. Louis, MO USA
xneelo (formerly Hetzner), Durbanville, Cape Town, South Africa
BRONZE STEVIE® WINNER:
Dell Technologies, APJ Premium Tech Support, Roundrock, TX USA
Customer Service Department of the Year - Financial Services - Up to 100 Employees
GOLD STEVIE® WINNER:
Care.com HomePay, Austin, TX USA
SILVER STEVIE® WINNERS:
Squaremouth, Inc., St. Petersburg, FL USA
Wells Fargo Merchant Services - Account Management, Concord, CA USA
BRONZE STEVIE® WINNER:
Arch RoamRight, Hunt Valley, MD USA
Customer Service Department of the Year - Financial Services - 100 or More Employees
GOLD STEVIE® WINNER:
Allianz Global Assistance, Richmond, VA USA
SILVER STEVIE® WINNER:
Optima Tax Relief, LLC, Santa Ana, CA USA
BRONZE STEVIE® WINNERS:
BNY Mellon’s Albridge, Pennington, NJ USA
DenizBank A.S., Istanbul, Turkey
Merrill Corporation, St. Paul, MN USA
United Shore Financial Services, Troy, MI USA
Verifi, Los Angeles, CA USA
Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries
GOLD STEVIE® WINNER:
OptumCare, Phoenix, AZ USA
SILVER STEVIE® WINNERS:
MRO Corp, Norristown PA USA
SCAN Health Plan, Long Beach, CA USA
Stride Health, San Francisco, CA USA
TSI Healthcare, Chapel Hill, NC USA
UPMC Health Plan, Pittsburgh, PA USA
Willis Towers Watson, South Jordan, UT USA
BRONZE STEVIE® WINNERS:
Ortho Clinical Diagnostics, Raritan, NJ USA
RxBenefits, Inc., Birmingham, AL USA
Customer Service Department of the Year - Leisure & Tourism
GOLD STEVIE® WINNER:
CruiseDirect.com, Morristown, NJ USA
Customer Service Department of the Year - Public Services & Education
GOLD STEVIE® WINNER:
Arkansas.gov Help Desk Team, Little Rock, AR USA
BRONZE STEVIE® WINNERS:
Edureka, Bangalore, Karnataka, India
OmniUpdate, Camarillo, CA USA
Customer Service Department of the Year - Retail
GOLD STEVIE® WINNER:
Qurate Retail Group, West Chester, PA USA
Customer Service Department of the Year - Telecommunications
GOLD STEVIE® WINNER:
Nextiva, Scottsdale, AZ USA
SILVER STEVIE® WINNERS:
StarHub Ltd, Singapore
Verimatrix, San Diego, CA USA
BRONZE STEVIE® WINNERS:
Access One Inc, Chicago, IL USA
AireSpring, Van Nuys, CA USA
MetTel, Austin, TX USA
Customer Service Department of the Year - All Other Industries
GOLD STEVIE® WINNER:
Bandai Namco Entertainment Europe S.A.S., Lyon, France
SILVER STEVIE® WINNERS:
Blue Ocean Contact Centers, Halifax, NS Canada: Gazelles in the Mist: Creating an Excellent Tech Support Experience for Sophos Home
Contact Lens King Inc., Champlain, NY USA
DHL Dominicana, Santo Domingo, Dominican Republic
HomeServe USA, Norwalk, CT USA
Justworks, New York City, NY USA
Legacy.com, Chicago, IL USA
BRONZE STEVIE® WINNERS:
ARIIX, Bountiful, UT USA
Clarus Commerce, Rocky Hill, CT USA
Copyright Clearance Center (CCC), Danvers, MA USA
PRO Unlimited, Marlton, NJ USA
VIPKid, San Francisco, CA & Beijing, China
CUSTOMER SERVICE SUCCESS CATEGORIES
Customer Service Success - Business Service Industries
GOLD STEVIE® WINNER:
Learning Pool, Derry, United Kingdom: Learning Pool – Customer centricity to be proud of.
SILVER STEVIE® WINNERS:
CT Corporation, New York, NY USA: Transforming Interactions to Empower Customers
Dell Technologies, Roundrock, TX USA: Regional Contact Center Shared Services - Dell Technologies
BRONZE STEVIE® WINNER:
First Advantage, Atlanta, GA USA: Delivering Top Tier Support: Fist Advantage Diamond Customer Care
Customer Service Success - Financial Service Industries
GOLD STEVIE® WINNER:
Fundbox, San Francisco, CA USA: Helping Small Business Customers Survive, Through Hoops and High Water
SILVER STEVIE® WINNERS:
Nasdaq Governance Solutions, New York, NY USA: Nasdaq Governance Solutions Customer Success
OneWest Bank, Pasadena, CA USA: Committed to the neighborhoods where we live and work
Customer Service Success - Other Service Industries
GOLD STEVIE® WINNER:
Board of Certification/Accreditation (BOC), Owings Mills, MD USA: Improving Customer Service by Creating a Better BOC Website Experience
BRONZE STEVIE® WINNER:
HCE South, Charlotte, NC USA: HCE South - Customer Service and Sales Ethics
Customer Service Success - Technology Industries
GOLD STEVIE® WINNER:
Eazi-Apps, Leicester, United Kingdom: Supporting our customers with a unique business in a box solution
SILVER STEVIE® WINNERS:
IBM, Armonk, NY USA: Flawless execution in support of a divested business
Masergy, Plano, TX USA: Masergy Customer Service
xneelo (formerly Hetzner), Durbanville, Cape Town, South Africa: Here to help, 24/7 - Humans at the Heart of our Hosting Service
BRONZE STEVIE® WINNERS:
Intellis Labs, New York, NY USA: Succeeding at Customer Service by Transforming our Client-First Strategy
Patagonia Health, Cary, NC USA: “Mission Driven and Customer Focused”
SIBME, Houston, TX USA: Our company is built by our customers for our customers
Customer Service Success - All Other Industries
GOLD STEVIE® WINNER:
Simplilearn, San Francisco, CA USA: Learning to Learner Experience - Our Journey to Customer Service Success
SILVER STEVIE® WINNERS:
HomeServe USA, Norwalk, CT USA: Improving Workplace Culture Brings World Class Results
Industville, London, United Kingdom: Excelling in customer service
NEW PRODUCT & SERVICE CATEGORIES
Business Intelligence Solution – New
GOLD STEVIE® WINNER:
IBM, Armonk, NY USA: Agile Champion (AC) Bot
BRONZE STEVIE® WINNERS:
Flipkart Private Limited, Bengaluru, Karnataka, India: Combining technology and service to revolutionize key account management in Indian e-commerce industry
PayMotion, Victoria, BC Canada: PayMotion: Merchant Processing & Ecommerce Solution
Randstad RiseSmart, San Jose, CA USA: Randstad RiseSmart's Career Development platform boosts employee and retention through a combination of microlearning and human coaching.
Business Intelligence Solution – New Version
GOLD STEVIE® WINNER:
IBM, Armonk, NY USA: IBM Sales Dashboard – Prescriptive Analytics for Sales
SILVER STEVIE® WINNER:
TELUS International, Las Vegas, NV USA: TELUS International’s Customer Journey Analytics
BRONZE STEVIE® WINNERS:
Confirmit, London, United Kingdom: Smarter Business Intelligence: Shifting BI from measuring reality to changing reality
NICE, Hoboken, NJ USA: NICE Automation Finder – Intelligent Business Process Opportunity Discovery
Collaboration Solution – New
GOLD STEVIE® WINNER:
IBM, Armonk, NY USA: Global Sales Incentives (GSI) Event Tracker
SILVER STEVIE® WINNER:
IBM, Armonk, NY USA: Business Partner Connect – Leveraging AI to Enable Collaboration
BRONZE STEVIE® WINNER:
John Hancock Financial Services, Boston, MA USA: JH ZOOM - Zeroing in On Our Moments that Matter Most!
Collaboration Solution – New Version
GOLD STEVIE® WINNER:
Front, San Francisco, CA USA: Meet Front – the platform saving people 6 hrs every week (through their inbox)
SILVER STEVIE® WINNER:
Nextiva, Scottsdale, AZ USA: Nextiva Updates NextOS, A Best-In-Class Collaboration Tool
BRONZE STEVIE® WINNERS:
IBM, Armonk, NY USA: IBM Engage Support Wall of Work
John Hancock Financial Services, Boston, MA USA: On the cutting EDGE of customer service
Contact Center Solution – New
GOLD STEVIE® WINNER:
LivePerson, New York, NY USA: Conversation Builder, the world's first all-in-one platform for building enterprise-scale chatbots
SILVER STEVIE® WINNER:
HomeServe USA, Norwalk, CT USA: Creating World Class Employee Culture
BRONZE STEVIE® WINNERS:
Information Network of Kansas, Inc., Topeka, KS USA: Agent Kay, official chatbot for the State of Kansas
Nuance Communications, Inc. Burlington, MA USA: Nuance’s Project Pathfinder
Vonage, Holmdel, NJ USA: CX Cloud Express Enables the Delivery of Unparalleled Integrated Experiences
Contact Center Solution – New Version
GOLD STEVIE® WINNER:
Cogito Corporation, Boston, MA USA: Cogito Dialog
SILVER STEVIE® WINNERS:
Intuit, Mississauga, ON Canada: Prosperity Hub
Mediatel Data SRL, Bucarest, Romania: Mediatel Data - Complete Contact Center Platform
BRONZE STEVIE® WINNERS:
Grazitti Interactive, Sunnyvale, CA USA: SearchUnify: Transforming Self-Service & Contact Centers with Cognitive Search, Insights and AI-powered Applications
NICE inContact, Salt Lake City, UT USA: Your Brand’s (and Bottom Line’s) Superhero: NICE inContact CXone
UJET, San Francisco, CA USA: UJET Customer Support Platform
CRM Suite - Enterprise - New Version
GOLD STEVIE® WINNER:
Pegasystems Inc., Cambridge, MA USA: Bringing Pega Infinity Further Into the Future With Smarter, More Collaborative Features.
Incentive Management Solution – New
GOLD STEVIE® WINNER:
IBM, Armonk, NY USA: IBM GSI Data Lake for making timely and data-driven business decisions.
IVR or Web Service Solution – New
GOLD STEVIE® WINNER:
Nuance Communications, Inc. Burlington, MA USA: Nuance Lightning Engine
BRONZE STEVIE® WINNERS:
HomeServe USA, Norwalk, CT USA: Creating Customer Friendly Automation through Smart IVR's
IBM, Armonk, NY USA: ARCC - Improving Compliance and Information Flow
IVR or Web Service Solution – New Version
GOLD STEVIE® WINNER:
Inference Solutions, San Francisco, CA USA: Inference Solutions Intelligent Virtual Agents platform
SILVER STEVIE® WINNER:
IBM, Armonk, NY USA: Business Partner/Direct Systems Ordering Portal: Simplicity in Action
BRONZE STEVIE® WINNER:
KT, Seoul, South Korea: KT's Consultation Assistant / User Identification using Voice-recognition
Marketing Solution – New
GOLD STEVIE® WINNER:
Advantexe Learning Solutions, West Conshocken, PA USA: The Santa Simulation
SILVER STEVIE® WINNER:
IBM, Armonk, NY USA: Clarity - Competitive Insights Engine driven by AI
BRONZE STEVIE® WINNER:
ZoomInfo Powered by DiscoverOrg, Vancouver, WA USA: ZoomInfo Enrich
Marketing Solution – New Version
GOLD STEVIE® WINNER:
PT Perusahaan Gas Negara, Tbk., Jakarta, Indonesia: More Than Just a Utility Company' Digital Marketing Solutions
Relationship Management Solution – New
GOLD STEVIE® WINNER:
DenizBank A.S., Istanbul, Turkey: Maximized efficiency with KOBI’Deniz while keeping customers happy
Relationship Management Solution – New Version
GOLD STEVIE® WINNER:
Impartner, South Jordan, UT USA: Impartner Fills an Industry Gap with PRM for Microsoft Dynamics 365
Sales Automation Solution – New
GOLD STEVIE® WINNER:
IBM, Armonk, NY USA: New Generation of Legal Support
Sales Enablement Solution – New
GOLD STEVIE® WINNERS:
Regalix, Palo Alto, CA USA: Nytro.ai
Veeam, Baar, Switzerland: Easy Money Enablement Program for Renewals Teams
BRONZE STEVIE® WINNERS:
Garanti Bank A.S., Istanbul, Turkey: One Stop Shop Insurance
IBM, Armonk, NY & Apttus, San Mateo, CAUSA: Apttus MAX with Watson
Sales Enablement Solution – New Version
GOLD STEVIE® WINNER:
Brainshark, Waltham, MA USA: Brainshark Premier
SILVER STEVIE® WINNERS:
Sales Partnerships, Inc., Broomfield, CO USA: Pathfinder 2.0 - Territory Visualization Suite
Showpad, Chicago, IL USA: Combining training, coaching and content for the best buyer experience
BRONZE STEVIE® WINNERS:
Bigtincan, Waltham, MA USA: Bigtincan's Sales Enablement Automation Platform, Bigtincan Hub
IBM, Armonk, NY USA: Winning with WinSights - client proposals built with speed and quality
MindTickle, San Francisco, CA USA: MindTickle AI-Enhanced Virtual Role Play Missions
Upland Software, Austin, TX USA: Elevating Enterprise Sales Optimization to Win More Deals. Faster
Veeam, Baar, Switzerland: High Velocity Onboarding Program for Inside Sales
Sales & Marketing Mobile Application – New
GOLD STEVIE® WINNER:
Tani, Istanbul, Turkey: Chippin Mobile Shopping App
SILVER STEVIE® WINNER:
QNB Finansbank, Istanbul, Turkey: QNB Finansbank's mobile application for QNB First Digital
BRONZE STEVIE® WINNER:
Chorus.ai, San Francisco, CA USA: Chorus uses AI to optimize sales coaching on-the-go
Sales Performance Management Solution - New
GOLD STEVIE® WINNER:
IBM, Armonk, NY USA: PERFORM Pipeline Assessment
Sales Performance Management Solution - New Version
GOLD STEVIE® WINNER:
Xvoyant, West Jordan, UT USA: Xvoyant Sales Performance Improvement Platform
SILVER STEVIE® WINNER:
IBM, Armonk, NY USA: Saving time and delivering improved performance with GIA
BRONZE STEVIE® WINNER:
Garanti BBVA, Istanbul, Turkey: Compass 2.0
Customer Service or Sales Book of the Year
GOLD STEVIE® WINNER:
Forrest Performance Group, Fort Worth, TX USA: ‘The Mindset of a Sales Warrior' by Jason Forrest
SILVER STEVIE® WINNER:
Purpol Marketing Limited, Chippenham, United Kingdom: ‘WINNER, How to Win Business Awards' by Denise O'Leary
Customer Service Training Product of the Year
GOLD STEVIE® WINNER:
Learning Tribes, Miami, FL USA: What's in your wallet? |The power video training
Sales Training Product of the Year
GOLD STEVIE® WINNER:
Vengreso, San Francisco, CA USA: Selling with LinkedIn & Sales Navigator for Teams is a Winner
BRONZE STEVIE® WINNER:
ValueSelling Associates, Rancho Santa Fe, CA USA: eValueSelling Fundamentals
Sales Consulting Practice of the Year
GOLD STEVIE® WINNER:
Integrity Solutions, Nashville, TN USA: Rise Up, Together.
SILVER STEVIE® WINNERS:
The Brooks Group, Greensboro, NC USA: The Brooks Group multiple new offerings
Tyson Group, Columbus, OHUSA: Away-Game Selling
Visualize, Inc., Birmingham, MI USA: Guiding Sales Leaders to Results
BRONZE STEVIE® WINNER:
Guidebook, Inc., San Francisco, CA USA: Predicting Customer Needs
Sales Training Practice of the Year
GOLD STEVIE® WINNER:
RAIN Group, Framingham, MA USA: Award-winning training that works, sticks, and transfers to the job
SILVER STEVIE® WINNERS:
Carew International, Inc., Cincinnati, OH USA: SureTrack™ Training Reinforcement System
MarketBridge, Bethesda, MD USA: MarketBridge's Credit & Loyalty Sales Training Programs
PJ Nisbet & Associates, Ltd, United Kingdom: Largest ValueSelling Framework provider in the EMEA
The Brooks Group, Greensboro, NC USA: Increased coaching and reinforcement capabilities with multiple offerings
BRONZE STEVIE® WINNERS:
Integrity Solutions, Nashville, TN USA: Accomplishing amazing things starts with Integrity.
Janek Performance Group, Las Vegas, NV USA: Complete sales performance solutions
Visualize, Inc., Birmingham, MI USA: Helping Clients Visualize and Realize Sales Success
Wilson Learning, Minneapolis, MN USA: Enduring, Strategic Sales Effectiveness Partnerships with Global Organizations
Sales Outsourcing Provider of the Year
GOLD STEVIE® WINNER:
Sales Partnerships, Inc., Broomfield, CO USA
BRONZE STEVIE® WINNER:
TTEC, Englewood, CO USA
Incentive, Rewards, or Recognition Provider of the Year
GOLD STEVIE® WINNER:
HALO Recognition, Long Island City, NY USA
BRONZE STEVIE® WINNERS:
Achievers, Toronto, ON Canada
MarketBridge, Bethesda, MD USA
WorkStride, New York, NY USA: CHeeRS to Cone Health!
Customer Service or Call Center Training Practice of the Year
GOLD STEVIE® WINNERS:
ChowNow, Playa Vista, CA USA: A Choose Your Own Adventure Training Plan
Datamatics Global Services Limited, Mumbai, India: Helped a leading Bank automated their Customer Service Request process
SILVER STEVIE® WINNER:
NYC311, New York, NY USA: Changing Our Contact Center World
BRONZE STEVIE® WINNERS:
Challenger, Arlington, VA USA: Effortless Experience Capabilities Builder- Training Program for Contact Center Reps
Mintly LLC, Indianapolis, IN USA: Line customer service -a new standard in the recruitment industry
TTEC, Englewood, CO USA: TTEC’s Agile Approach to Employee Training Nets Quick Results
Sales or Customer Service Solutions Technology Partner of the Year
GOLD STEVIE® WINNER:
Clarabridge, Great Falls, VA USA
SILVER STEVIE® WINNERS:
Coveo, Montreal, Quebec, Canada
Helpshift, San Francisco, CA USA
Reputation.com, Redwood City, CA USA
Tech Defenders, Grand Rapids, MI USA
BRONZE STEVIE® WINNERS:
ConnectLeader, Salem, NH USA
Conversocial, New York, NY USA
Etech Global Services, Nacogdoches, TX USA
Interactions, Franklin, MA USA
LivePerson, New York, NY USA
Relay Network, Radnor, PA USA
SAP, Boston, MA USA
Verint, Melville, NY USA
Contact Center or Customer Service Outsourcing Provider of the Year
GOLD STEVIE® WINNER:
CSS Corp, Milpitas, CA USA
SILVER STEVIE® WINNERS:
CGS, New York, NY USA
Conectys, Bucharest, Romania
ModSquad, Sacramento, CA USA
TELUS International, Las Vegas, NV USA
BRONZE STEVIE® WINNERS:
Callzilla, Miramar, FL USA
Modis Bulgaria, Sofia, Bulgaria
Sitel Group, Miami, FL USA
Sutherland Global Services Bulgaria, Sofia, Bulgaria
TTEC, Englewood, CO USA
Leadership or Management Training Practice of the Year
GOLD STEVIE® WINNERS:
Carew International, Inc., Cincinnati, OH USA: Carew’s overall success and commitment to leadership development
Wilson Learning, Minneapolis, MN USA: Developing Vital Sales Leaders
BUSINESS DEVELOPMENT CATEGORIES
Business Development Executive of the Year
GOLD STEVIE® WINNER:
Industrial Security Integrators, Herndon, VA USA: Jason B. Earp, Chief Strategy Officer, IsI
SILVER STEVIE® WINNER:
Cinch Home Services, Boca Raton, FL USA: Steve Howard, Vice President of Business Development
Business Development Professional of the Year
GOLD STEVIE® WINNER:
Cinch Home Services, Boca Raton, FL USA: Kathleen Oetgen, Senior Account Executive
Business Development Achievement of the Year - Financial Services Industries
GOLD STEVIE® WINNER:
RAIN Group, Framingham, MA USA: Chatham Financial increases average deal size 180% by building business development skills
SILVER STEVIE® WINNERS:
DenizBank A.S., Istanbul, Turkey: We maximized our efficiency with KOBI’Deniz while keeping our customers happy
EFG Companies, Irving, TX USA: Staying True to Mission to Achieve Record Revenue Growth
BRONZE STEVIE® WINNER:
RAIN Group, Framingham, MA USA: Accounting firm adds new logos and improves lead conversion rates by 87%
Business Development Achievement of the Year - Hospitality, Leisure & Tourism Industries
GOLD STEVIE® WINNER:
Delta Vacations, Minot, ND USA: Atlas Dashboard
Business Development Achievement of the Year - Services Industries
GOLD STEVIE® WINNER:
IBM, Armonk, NY USA: Transforming the Client Experience, together with Clients
SILVER STEVIE® WINNER:
Cinch Home Services, Boca Raton, FL USA: Cinch Home Services’ Launch of Enhancement Sales Channel
BRONZE STEVIE® WINNER:
Sydney and West Painting and Rope Access Pty Ltd, Winmalee, NSW Australia: 2019 Business development Achievements
Business Development Achievement of the Year - Technology Industries
GOLD STEVIE® WINNER:
AWS, Seattle, WA USA: Largest Partner Deal Closed for AWS and DXC Technology
SILVER STEVIE® WINNER:
Pushpay, Redmond, WA USA: Personalized Customer Care in the Digital Age
Business Development Achievement of the Year - All Other Industries
GOLD STEVIE® WINNER:
Pan American Energy, Buenos Aires, Argentina: AXION energy and Castrol alliance
BRONZE STEVIE® WINNER:
Purpol Marketing Limited, Chippenham, United Kingdom: Denise O'Leary's Business Development Achievements
HCL’s Re-Imagining Customer Support for New Age Experiences Awards 
Leader in Transforming Consumer Engagement Models
GOLD STEVIE® WINNER:
Consumer Reports, Yonkers, NY USA: Sue Melfi, Director of Member Support
SILVER STEVIE® WINNERS:
Kraft Heinz, Glenview, IL USA: Rama Rengarajan, Director, R&D Technical Services & Consumer
BRONZE STEVIE® WINNER:
Nestle USA, Solon, OH USA: Bonita Cleveland, Manager, Consumer Engagement Services