2009 Honorees
Download the awards dinner program book (PDF) View / download photos of the awards presentations Watch videoclips of the awards presentations Thanks to Preliminary | Final Judges
Honorees are listed by category. Results were announced at the 3rd annual awards gala at Caesars Palace in Las Vegas on Monday, February 9, 2009.
Customer Service Categories | Sales Categories
Award for Innovation in Customer Service
STEVIE AWARD WINNER:
Akamai Technologies, Cambridge, MA
FINALISTS:
John Hancock Annuities, Boston, MA
Office Depot, Inc. Delray Beach, FL
PeopleAdmin, Austin, TX
Sapien LLC, Morristown, NJ
Back-Office Customer Service Team of the Year
STEVIE AWARD WINNER:
PAETEC Communications, Rochester, NY
FINALIST:
John Hancock Signature Services, Inc. Boston, MA
Best Use of Technology in Customer Service
STEVIE AWARD WINNERS:
AT&T BusinessDirect, San Antonio, TX
Informatica Corporation, Redwood City, CA
FINALISTS:
Bluewolf, New York, NY
Consolidated Edison of New York, Inc., New York, NY
John Hancock Signature Services, Inc. Boston, MA - Electronic Offline Ticket (EOT)
Office Depot, Delray Beach,, FL
PeopleAdmin, Austin, TX
Replacements, Greensboro, NC
Thumbplay, New York, NY
TransUnion, Chicago, IL
Customer Service Complaints Team of the Year
STEVIE AWARD WINNER:
Hilton Hotels Guest Assistance, Memphis, TN
FINALIST:
John Hancock Signature Services, Inc., Boston, MA
Customer Service Contact Center of the Year (Up to 100 Seats)
STEVIE AWARD WINNER:
InterContinental Hotels Group, Alpharetta, GA
FINALIST:
John Hancock Signature Services, Inc. Boston, MA
Customer Service Contact Center of the Year (Over 100 Seats)
STEVIE AWARD WINNER:
Brink's Home Security Holdings, Inc., Irving, TX
FINALIST:
Marriott Vacation Club International, Orlando, FL
Customer Service or Contact Center Professional of the Year
STEVIE AWARD WINNER:
Mike Garcia, Customer Support Engineer, Crossroads Systems, Austin, TX
Customer Service Department of the Year - Airlines, Distribution & Transportation
STEVIE AWARD WINNER:
LeanLogistics, Holland, MI
FINALIST:
Southeastern Pennsylvania Transportation Authority (SEPTA), Philadelphia, PA
Customer Service Department of the Year - Financial Services
STEVIE AWARD WINNER:
Wachovia, Charlotte, NC
FINALISTS:
Ceridian Corporation, Minneapolis, MN
Community Bank Shares, New Albany, IN
Credit Solutions, Dallas, TX
John Hancock Signature Services, Inc. Boston, MA
SurePayroll, Glenview, IL
Customer Service Department of the Year - IT & Telecommunications
STEVIE AWARD WINNERS:
Bronto Software, Durham, NC
McAfee, Inc., Santa Clara, CA
FINALISTS:
ASD, Roswell, GA
CompuCom, Dallas, TX
DataPipe, Jersey City, NJ
Faye, Pollack and Associates, Inc., Encino, California
Informatica Corporation, Redwood City, CA
Rackspace Hosting, San Antonio, TX
Customer Service Department of the Year - Leisure & Tourism
STEVIE AWARD WINNER:
The Venetian & The Palazzo Resort - Casino - Hotel, Las Vegas, NV
Customer Service Department of the Year - Public Services & Education
STEVIE AWARD WINNER:
PeopleAdmin, Austin, TX
FINALIST:
U.S. Postal Service, Washington, DC
Customer Service Department of the Year - Retail
STEVIE AWARD WINNER:
Toshiba America Business Solutions Inc., Irvine, CA
FINALIST:
Kohl's Department Stores, Menomonee Falls, WI
Customer Service Department of the Year - All Other Industries
STEVIE AWARD WINNER:
Dice Holdings, Inc., New York, NY
iCIMS, Hazlet, NJ
FINALISTS:
Fishbowl Inventory, Orem, UT
Humana Inc., Louisville, KY
Protus, Ottawa, ON Canada
The Cobalt Group, Seattle, WA
TheLadders.com, New York, NY
Customer Service Leader of the Year
STEVIE AWARD WINNER:
Michael Biondo, Senior Director - Customer Service, Thumbplay, New York, NY
FINALISTS:
James Wong, CEO, Avidian Technologies, Redmond, WA
Selina Johnson, Director of Technical Support, Field Support Engineering & Product Engineering, Crossroads Systems, Austin, TX
Jean Fogarty, VP-Client Services, CrunchTime! Information Systems, Boston, MA
Ning Duoung, Customer Service Supervisor, Golden 1 Credit Union, Sacramento, CA
Customer Service Management Team of the Year
STEVIE AWARD WINNER:
John Hancock Annuities, Boston, MA
FINALISTS:
Brink's Home Security Holdings, Inc., Irving, TX
John Hancock Signature Services, Inc. Boston, MA
Protus, Ottawa, ON Canada
Customer Service Manager of the Year
STEVIE AWARD WINNER:
Mae Rice, Con Edison, New York, NY
FINALISTS:
Sharon Alexander, Senior Manager, Technical Support, Crossroads Systems, Austin, TX
Customer Service Team of the Year - Recovery Situation
STEVIE AWARD WINNER:
Office Depot, Delray Beach, FL
FINALISTS:
John Hancock Annuities, Boston, MA
U.S. Cellular, Inc., Chicago, IL
ZSE Inc., Bratislava, Slovakia
Customer Service Training Team of the Year
STEVIE AWARD WINNER:
CrunchTime! Information Systems, Boston, MA
FINALISTS:
DataCore Software, Ft. Lauderdale, FL
John Hancock Annuities, Boston, MA
John Hancock Signature Services, Inc. Boston, MA
The Cobalt Group, Seattle, WA
Transzap, Inc., Denver, CO
e-Commerce Customer Service Award
STEVIE AWARD WINNER:
SurePayroll, Glenview, IL
FINALISTS:
Applied Systems Inc., University Park, IL
Autohaus Arizona Inc., Phoenix, AZ
Backcountry.com, West Valley City, UT
Front-Line Customer Service Team of the Year
STEVIE AWARD WINNERS:
SchoolDude.com, Cary, NC
The Cobalt Group, Seattle, WA
FINALISTS:
Dyadem, Richmond Hill, ON Canada
EMKAY, Itasca, IL
IBRIX, Billerica, MA
Peak 10, Charlotte, NC
Revenue Science, Santa Barbara, CA
SurePayroll, Glenview, IL
Xchanging plc, London, England
Lifetime Achievement Award
STEVIE AWARD WINNER:
Dominick Crea, Founder/CEO, The PSP Group, Mamaroneck, NY
FINALIST:
Irene McGee, Customer Service Professional, Consolidated Edison Company of New York, Inc., New York, NY
CRM Implementation & User Adoption Program of the Year
STEVIE AWARD WINNER:
Geeks on the Way, Calgary, AB Canada
FINALISTS:
Great American Group, San Mateo, CA
Harris Interactive, Rochester, NY
Reliance Capital Asset Management Ltd., Mumbai, India
Sales Partnerships, Inc., Westminster, CO
Telogis Inc., Irvine, CA
Demand Generation Program of the Year
STEVIE AWARD WINNER:
Marketo, San Mateo, CA
Global Sales Leader of the Year
STEVIE AWARD WINNER:
Thomas Dolan, President, Xerox Global Account Operations, Xerox, Rochester, NY
FINALISTS;
J. Peter Benzie, Global Chief Sales and Marketing Officer, Broadridge Financial Solutions, Inc., Lake Success, NY
Bill Doolittle, EVP, Chief Sales Officer, Exhibitgroup/Giltspur, Roselle, IL
Chris Harrington, President of Worldwide Sales and Client Services, Omniture, Inc., Orem, UT
Fred Kessler, President and Chief Sales Officer, Sales Partnerships, Inc., Westminster, CO
Hugh Johnson, WBS National Director, TELUS Corporation, Scarborough, ON Canada
Steve Renda, Senior VP, Global Sales and Marketing, Verio, Centennial, CO
Global Sales Team of the Year
STEVIE AWARD WINNER:
ALOM, Fremont CA
FINALISTS:
New Scale, San Mateo, CA
Richardson, Philadelphia, PA
Sales Partnerships, Inc., Westminster, CO
Government Sales Team of the Year
STEVIE AWARD WINNER:
Direct Alliance, Tempe, AZ
Hiring and Recruiting Program of the Year
STEVIE AWARD WINNER:
Air National Guard Recruiting and Retention, Arlington, VA
FINALISTS:
Sales Partnerships, Inc., Westminster, CO
Valpak, Largo, FL
National Sales Team of the Year
STEVIE AWARD WINNER:
Exhibitgroup/Giltspur, Roselle, IL
FINALISTS:
Genentech's Gateway Ranger Division, Dallas TX
Reliance Capital Asset Management Ltd., Mumbai, India
Sales Partnerships, Inc., Westminster, CO
Somerby of Alpharetta, Alpharetta, GA
National VP of Sales of the Year
STEVIE AWARD WINNER:
Bill Thorla, Senior VP, Golden 1 Credit Union, Sacramento, CA
FINALISTS:
Mike Houghton, VP of Program Sales, Direct Alliance, Tempe, AZ
Michael Weiss, CEO, imagistic, Westlake Village, CA
Online or Telesales Sales Team of the Year
STEVIE AWARD WINNER:
Autohaus Arizona Inc., Phoenix, AZ
FINALISTS:
AT&T BusinessDirect, San Antonio, TX
Direct Alliance, Tempe, AZ
Outsourcing Sales Team of the Year
STEVIE AWARD WINNER:
Sales Partnerships, Inc., Westminster, CO
Sales Department of the Year - Computer Hardware or Services
STEVIE AWARD WINNER:
Trimble Mobile Resource Management, Fremont, CA
FINALIST:
Direct Alliance, Tempe, AZ
Sales Department of the Year - Computer Software
STEVIE AWARD WINNER:
DealerSocket, San Clemente, CA
FINALISTS:
Dyadem, Richmond Hill, ON Canada
Epicor Software Corporation, Irvine, CA
Right Hemisphere, Pleasanton, CA
Volusion, Austin, TX
Sales Department of the Year - Distribution & Transportation
STEVIE AWARD WINNER:
Con-way Truckload, Joplin, MO
FINALISTS:
ABF Freight System, Inc., Fort Smith, AR
FedEx, Memphis, TN
LeanLogistics, Holland, MI
Sales Department of the Year - Financial Services
STEVIE AWARD WINNER:
Credit Solutions, Dallas, TX
FINALISTS:
Broadridge Financial Solutions, Inc., Lake Success, NY
Golden 1 Credit Union, Sacramento, CA
Prudential Financial, Roseland, NJ
Sales Department of the Year - Hospitality & Tourism
STEVIE AWARD WINNER:
Sundance Vacations, Wilkes Barre, PA
Sales Department of the Year - Public Services & Education
STEVIE AWARD WINNER:
U S Postal Service Sales, Washington DC
FINALIST:
TXU Energy, Dallas, TX
Sales Department of the Year - Services
STEVIE AWARD WINNER:
Broadridge Financial Solutions, Inc., Lake Success, NY
FINALISTS:
AIReS (AI Relocation Solutions LLC), Pittsburgh, PA
SDL International, Superior, CO
Somerby of Alpharetta, Alpharetta, GA
TrueBlue Inc., Tacoma, WA
Sales Department of the Year - Telecommunications
STEVIE AWARD WINNER:
TELUS Corporation, Scarborough, ON Canada
FINALIST:
Mobily, Riyadh, Saudi Arabia
Sales Department of the Year - All Other Industries
STEVIE AWARD WINNER:
Careerbuilder.com, Chicago IL
FINALIST:
Sales Partnerships, Inc., Westminster, CO
Sales Director of the Year
STEVIE AWARD WINNER:
Stewart Cruse, Sales Director, Digital Media, Inc. Lexington, KY
FINALISTS:
Robert Jonas, Sales Director, Evans Glass, Inc., Seattle, WA
Jeong-Woo Chae, Sales Director in Personal Loan Planning Business Department, HK Bank, Seoul, South Korea
Ziad Shaltuni, Director Sales, Mobily, Riyadh, Saudi Arabia
Shann Spencer, Sales Director, PAETEC Communications, Rochester, NY
Cyndy Snider, Inside Sales Director, Sales Partnerships, Inc., Westminster, CO
DeAnn Young, Director of Sales and Marketing, Somerby of Alpharetta, Alpharetta, GA
Sales Education Leader of the Year
STEVIE AWARD WINNER:
Keith Rosen, Executive Sales Coach and President, Profit Builders Profit Builders, Merrick, NY
FINALISTS:
Rose Halford, Manager-Sales & Service Department, Golden 1 Credit Union, Sacramento, CA
Mark Reynolds, Director of WW Sales Enablement, Interwoven, Inc, San Jose, CA
Sales Manager of the Year
STEVIE AWARD WINNER:
Leah Daniels, Sales Manager/Retention and Growth, ZoomInfo, Waltham, MA
FINALISTS:
Allison McDougall, Director Localization Solutions, SDL International, Superior, CO
DeAnn Young, Director of Sales and Marketing, Somerby of Alpharetta, Alpharetta, GA
Sales Meeting of the Year
STEVIE AWARD WINNER:
TransPerfect Translations, Inc., New York, NY
Sales Process of the Year
STEVIE AWARD WINNER:
Numara Software, Tampa, FL
FINALISTS:
Bulldog Solutions, Inc., Austin, TX
New Scale, San Mateo, CA
Sales Partnerships, Inc., Westminster, CO
TELUS Corporation, Scarborough, ON Canada
The Brooks Group, Greensboro, NC
Sales Representative of the Year
STEVIE AWARD WINNER:
Keith Borman, Business Development Manager, SDL International, Superior, CO
FINALISTS:
Catherine Cha, Sales Representative, Golden 1 Credit Union, Sacramento, CA
Oscar Sanchez, Sales Partnerships, Inc., Westminster, CO
Roger Johnson, Sundance Vacations, Wilkes Barre, PA
Sales Support Team of the Year
STEVIE AWARD WINNER:
Broadview Networks, Rye Brook, NY
FINALISTS:
CareerBuilder.com, Chicago, IL
Golden 1 Credit Union, Sacramento, CA
Sales Training or Coaching Program of the Year
STEVIE AWARD WINNERS:
Keller Williams Realty International, Austin, TX
Sherwin-Williams Company, Cleveland, OH
FINALISTS:
Broadview Networks, Rye Brook, NY
CDW Corporation, Vernon Hills, IL
Family Heritage Life Insurance, Cleveland, OH
Interwoven, Inc, San Jose, CA
Profit Builders, Merrick, NY
The Brookeside Group, Acton, MA
Worldwide VP of Sales of the Year
STEVIE AWARD WINNER:
Todd Caponi, VP of Worldwide Sales, Right Hemisphere, Pleasanton, CA
FINALISTS:
Darren Jensen, President-International, Agel Enterprises, Lehi, UT
David Kevern, VP-Sales, FedEx, Memphis, TN
Howard Farfel, Executive Vice President of Sales, Ken Blanchard Companies, Escondido, CA
Honorary Stevie Award Winners
Gartner, Inc.: ValueSelling Award for Sales Productivity Improvement
Ken McCarthy: John Hancock Annuities Award for New Business Transfer Re-design
TXU Energy: Sales Department of the Year - Energy