Company: CentralReach, Fort Lauderdale, FL
Company Description: CentralReach is the leading provider of autism and IDD care software, providing the only complete, end-to-end software and services platform that helps children and adults diagnosed with autism spectrum disorder (ASD) and related intellectual and developmental disabilities (IDD) - and those who serve them - unlock potential, achieve better outcomes, and live more independent lives.
Nomination Category: New Product & Service Categories - Education
Nomination Sub Category: AI Solution in Ed Tech
 Nomination Title: CentralReach's cari
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the nominated new or new-version product or service, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released:
CentralReach’s cari was launched August 8, 2023.
- If you are providing written answers for your submission, you must provide an answer to this second question: Describe the features, functions, and benefits of the nominated product or service (up to 350 words):
Total 340 words used.
CentralReach’s new generative AI assistant, cari, is changing the way autism and intellectual and developmental disabilities (IDD) care is delivered. The new AI assistant is embedded throughout CentralReach’s suite of solutions and intelligently pulls information from the company’s vast proprietary data set of over 3 billion clinician and financial data points and an LLM trained on the nuances of Applied Behavior Analysis and related services. Because the dataset is unique to autism and IDD care, it can produce contextual and accurate recommendations for review, such as automated session notes, 24/7 clinical test prep support, fast-tracked assessment recommendations, optimized staffing and schedule recommendations and more.
AI-assisted Session Summaries: with a few quick inputs from the clinician, cari will provide a well-written session summary for clinical staff to review and edit before submitting. The solution will transform a task that currently takes clinicians hours to complete to one that requires only time to review, check and submit, freeing up substantial time for clinicians and greatly reducing the delay between session completion and payment receipt.
24/7 Clinical Test Prep Support: cari will also help aspiring registered behavior technicians (RBTs) prepare for the BACB exam. A key pain point for test takers and those who are mentoring and supporting them is the myriad of questions that surface as prospective RBTs work their way through the 40-hour course. By training cari with CR Institute’s market-leading test prep tool and directing the AI assistant’s knowledge pool to CentralReach’s nuanced and comprehensive database, prospective RBTs can ask cari questions they would otherwise need to direct to supervisors or be hesitant to ask.
Fast-Track Assessment Recommendations: When it comes to assessments, especially assessments as comprehensive as the ABLLS- R® and AFLS®, the challenge for a clinician is quickly determining the best place to start. By providing a few key inputs about the learner, cari will quickly analyze over 2,000 skills covered in the ABLLS-R and AFLS protocols and recommend the optimal starting point and a personalized plan for the learner in minutes for the clinician to review.
- If you are providing written answers for your submission, you must provide an answer to this third question: Outline the market performance, critical reception, and customer satisfaction with the product or service to date. State monetary or unit sales figures to date, if possible, and how they compare to expectations or past performance. Provide links to laudatory product or service reviews. Include some customer testimonials, if applicable (up to 350 words):
Total 104 words used.
cari has been featured in a few news outlets including unite.ai for its impact on the autism and IDD care space. Please find that article here: https://www.unite.ai/chris-sullens-ceo-of-centralreach-interview-series/
cari is also having a major impact on customers: One customer said, "This is great. A large majority of time on our end is spent answering questions as someone navigates the 40-hour course. Everything from simple questions - how do I create my log in - to complex clinical questions. This will cut down on the time allocated to answer questions significantly.”
See cari in action here: https://www.youtube.com/watch?v=bmiwyosRoLU
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 239 words used.
The materials attached and linked throughout this submission work to further promote the benefits that cari brings to CentralReach customers in the work they are doing to provide quality care to those with autism and IDD disorders. Both the unite.ai article and the video give greater insight into cari, its capabilities, and the way it is working to better serve the autism and IDD care community.
The unite.ai article referenced in this submission goes into depth on how CentralReach is using cari to serve individuals with autism and IDD to deliver evidence-based, personalized care. Since it was launched, cari has been used to power CentralReach’s ScheduleAI software and has assisted the platform in receiving an estimated increase of 20%+ in appointments for those seeking care.
This article also details how cari utilizes CentralReach’s proprietary data set with over 3 billion clinical, financial, and operational data points to support practitioners, and even points out how that data set is still growing by an additional 1 billion data points on an annualized basis.
The linked cari video also works to further explain cari’s capabilities, giving a one-by-one run down of its most prominent and useful features for those in the autism and IDD care community. Breaking down how cari assists with session summaries, test prep, assessment recommendations, and scheduling, the video provides additional information around the generative AI assistant and the ways it works to support those providing care.
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