Company: Help at Home, Chicago, IL
Company Description: Help at Home is the leading national provider of high-quality, relationship-based home care services offering innovative programs designed to help seniors and underserved populations remain healthy in their homes. Help at Home operates more than 180 branch locations across 11 states to more than 68,000 clients with the help of 54,000 highly trained and compassionate caregivers.
Nomination Category: Achievement Categories
Nomination Sub Category: Achievement in Product Innovation
 Nomination Title: Transformative Care Management Program Connects Home Care to Health Care
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the nominated organization's product innovation achievements since the beginning of 2022, OR written answers to the questions? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video:
- If you are providing written answers for your submission, you must provide an answer to this first question: Briefly describe the nominated organization's history and past performance (up to 200 words):
Total 191 words used.
Chicago-based Help at Home has a 50-year history providing care for vulnerable populations enabling clients to age-in-place at home with independence and dignity. The company has grown into the leading national provider of high-quality, relationship-based home care services for Medicaid-eligible seniors and people living with disabilities, now in 11 states.
In 2022, a new leadership team of health care executives with the vision transform the way in-home personal care services set out to connect the health care ecosystem through innovation.
Help at Home launched the program, Care Coordination, which is built from a unique vantage point caregiver-client relationships. Caregivers are in the home more than 20 hours per week on average enabling ongoing client observations. The program capitalized on these relationships, wrapped a tech-savvy data analytics program, AI and a clinical team around them and created the-first-of-its-kind Care Coordination program; connecting home care to health care.
Caregiver observations provide insights into serious health conditions or events like household fall hazards through digitized survey tools. Through AI predictive analytics, a clinical support team is alerted and interventions are triggered that mitigate adverse events, keeping clients out of the hospital or nursing home.
- If you are providing written answers for your submission, you must provide an answer to this second question: Outline the organization's achievements since the beginning of 2022 that you wish to bring to the judges' attention (up to 250 words):
Total 191 words used.
In 2023, Care Coordination from Help at Home program brought on nearly 2,000 clients and has demonstrated ability to engage clients at scale, reduce cost of care, improve care quality, increase caregiver and client satisfaction, and address health related social needs that improve health equity.
Through partnerships with Medicaid state agencies and health plans they have seen reductions in the cost of care, optimized health benefits and positive impact from social services partnerships, like better access to community housing and food assistance, etc.
The program’s first year captured more than 1M caregiver observations that sparked analysis leading to 1,300 proactive interventions to connect clients to their health care network, social services organizations or community resources. For example:
- The program reconnected 70% of clients to a PCP
- Emergency Department use decreased by 31% (due to proactive outreach from alerts triggered)
- More than 50% of the population realized improved health equity
- The program connected 43% of clients to community resources
- The program demonstrated an improvement in risk of depression by 51%
- The partnership programs with the state and health insurers, etc. showed a 22% in cost savings after just six months
- If you are providing written answers for your submission, you must provide an answer to this third question: Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 250 words):
Total 211 words used.
For Medicaid and dual-eligible individuals, about 80% of the impact to their health outcomes and cost of care come from non-medical barriers such as social determinants of health and lifestyle. Help at Home designed the Care Coordination program with a health-equity forward approach to address these health disparities. The company employs community health workers who are in the communities and work with the team that includes the caregiver and other clinicians to intervene, make connections that address health-related social needs and influence quality of life and health outcomes.
Help at Home is improving the quality of care provided to a largely underserved Medicaid population. This creates value for provider partners and payers seeking value-based care arrangements, and, over time, will drive down national healthcare spending.
As this skilled team of health care savvy leaders continues to drive growth resulting in increased scale, density and operational efficiency, Help at Home is well positioned within the industry to meet the growing demand for home and community-based care for seniors and people living with disabilities utilizing Medicaid or dually eligible supports.
There are unique partnerships the company has created with state Medicaid agencies and health plans through this new and innovative program that stand out among the personal care industry landscape like no other.
- Optional: Reference here any attachments of supporting materials throughout this nomination and explain how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 79 words used.
Attached is the 2023 Care Coordination by Help at Home Impact Report, which details the program's goals, execution and concrete program results, including case studies and expert commentary. Also attached is a third-party white paper written by the Health Management Association (HMA) through the lense of how the program improves care, quality and satisfaction. News stories have been written detailing the stand out program and its results that are changing the way personal care is delivered in this industry,
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