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Company: Jurny, Los Angeles, CA
Nomination Submitted by: Venture PR
Company Description: Jurny is a hospitality tech company powering operations and modern guest experiences for some of the world’s most exceptional independent hotel brands, vacation and short-term rental (STR) properties. From design to implementation, Jurny's one-stop solution enables an industry-first truly automated experience from check-in to check-out for both guests and operators.
Nomination Category: Company / Organization Categories
Nomination Sub Category: Company of the Year - Hospitality & Leisure - Small
 Nomination Title: Jurny
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the achievements of the nominated organization since January 1 2020, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: Briefly describe the nominated organization: its history and past performance (up to 200 words):
Total 196 words used.
Jurny is a hospitality tech company powering operations and modern guest experiences for some of the world’s most exceptional independent hotel brands, vacation and short-term rental (STR) properties. The company engineered the most comprehensive software and technology solution for hotel and short-term rental operators designed to increase efficiency and profitability.
The simplified, fully-connected tech stack seamlessly integrates and connects with most major channel management (CMS), point of sale (POS), room management (RMS), facility management (FMS), marketing and smart home tech solutions in one, easy-to-navigate dashboard. In addition to software, Jurny provides services like 24/7 inquiry support and virtual concierge, access control, guest screening, review management, accounting and more - all easily accessible for owners in a single location.
Founded in 2017 by Luca Zambello, one of the first professional Airbnb vacation rental operators, Jurny helps operators around the globe unify their systems, automate operations and drive their businesses forward despite the challenges created by the COVID-19 pandemic.
From design to implementation, Jurny's one-stop solution enables an industry-first, truly automated experience from check-in to check-out for both guests and operators, resulting in seamless operations and increased profits. Jurny is pioneering the next generation of tech-first, on-demand hospitality.
- If you are providing written answers for your submission, you must provide an answer to this second question: Outline the organization's achievements since the beginning of 2020 that you wish to bring to the judges' attention (up to 250 words):
Total 247 words used.
Jurny launched as an operator for independent hotel and multi-family buildings owners in 2017, developing and implementing its own proprietary technology and software solutions for proof of concept. The company’s executive leadership understood the unique challenges the industry faced, factoring in consumer behavior shifts driving the need for more autonomy via on-demand services, and integrated automated systems and contactless technology into the hotel experience - making check-in as seamless as requesting an Uber.
Within a few years, the company had nearly 1,000 units under management. With contactless solutions in place, during the onset of the pandemic, Jurny’s occupancy rates were double the industry standard.
In October 2021, the company evolved from a tech-enabled hotel operator into a true SaaS company and began selling its comprehensive software and hardware solutions directly to global hotel, short-term and vacation rental owners and operators. The software goes beyond a traditional property management system to enable owners to run their entire operation through a single dashboard, including services like 24/7 inquiry support and virtual concierge, access control, guest screening, review management, accounting and more.
Operators using Jurny’s best-in-class tech have seen, on average, a 20% increase in revenue, 50% decrease in overhead costs and 2x net operating income within the first 30 days of implementation.
The comprehensive solution gives small to medium-sized operators and hotel owners access to a premium ecosystem that offers the benefit of economies of scale, not yet available to even some of the world’s largest hotel chains.
- If you are providing written answers for your submission, you must provide an answer to this third question: Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 250 words):
Total 237 words used.
Despite a challenging business climate brought on by the global pandemic, Jurny achieved a record 400% year-over-year growth in 2020 and the company has only continued to grow. The company’s reputation for quickly and effectively reducing operational costs and significantly boosting profits for its partners, drove record adoption and expansion to new U.S. and international markets including Israel, Mexico and the United Kingdom. Jurny’s bespoke solution enables boutique hotel and short-term rental owners and operators to manage every aspect of business through a single dashboard.
Tim Burrow, a Jurny customer and owner of the 121 Hotel in Nashville, shared the following comments: “Larger hotel brands have more resources and easier access to technologies and infrastructure to help them overcome this pandemic, leaving boutique hotels at risk for closure without an affordable option to upgrade. We selected Jurny based on its ability to drive bookings and its advanced, unique technology that seemed ahead of its time. In the first two weeks of opening, it outperformed my most optimistic expectations in net operating income, guest satisfaction and taking care of every detail of the business and building management. My worry of the effect of COVID-19 on the hotel vanished virtually overnight."
Additional metrics include ratings for rentals utilizing Jurny’s technology:
- Airbnb Rating: 4.84 (out of 5)
- Booking.com: 9.1 (out of 10)
- Jurny powered units have received more than 7,000 five-star reviews since inception
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 6 words used.
Jurny Marketing Video: https://bit.ly/34HEJGy
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