Rollbar - Most Innovative Tech Company of the Year

Company: Rollbar
Company Description: Rollbar is the leading continuous code improvement platform that proactively discovers, predicts, and remediates errors with real-time AI-assisted workflows. With Rollbar, developers continually improve their code and constantly innovate rather than spending time monitoring, investigating, and debugging.
Nomination Category: Company / Organization Categories
Nomination Sub Category: Most Innovative Tech Company of the Year - Up to 100 Employees

Nomination Title: Rollbar Introduces AI-Assisted Workflows and Continuous Code Improvement

Rollbar is the leading continuous code improvement platform that proactively discovers, predicts, and remediates errors with real-time AI-assisted workflows. Founded in 2012, with Rollbar developers continually improve their code and constantly innovate rather than spending time monitoring, investigating, and debugging. More than 5,000 businesses, including Twilio, Salesforce, Twitch, and Affirm, use Rollbar to deploy better software, faster while quickly recovering from critical errors as they happen. The Rollbar team has more than doubled in 2020 from nearly 40 people to almost 100 people. We've also onboarded new customers including Calm, which just raised Series C at a $2 billion valuation.

Since 2019, Rollbar has made great strides in all areas of the business. If February 2019, we acquired Samebug, a company based in Budapest, retaining the entire team and office. In March 2020, we raised our $11 million Series B and have grown our go-to-market teams, hiring heads of marketing and sales who were early employees at Snowflake. In 2020, the company has more than doubled from ~40 to nearly 100 people. We also released two new product features in 2020 that are game changers in the error monitoring space. The first, Automation-Grade Grouping, is the first grouping engine powered by machine learning. Standard grouping engines use static, hard-coded rules to determine how errors should be grouped by root cause. Ours is continuously learning so it can know if 1K errors are from the same root cause or if 10 new errors are from 10 different root causes. Developers can't usually trust the error signals they get and need to do a lot of manual investigation to understand the root cause. Our grouping significantly cuts down on those efforts. It also powers our AI-Assisted Workflows, which allow development teams to automate how they respond to those errors. Since they can trust the error signals, now they can set up rules to automatically assing tickets, like Jira, to the right devs to fix the issues. Our integration with LaunchDarkly also allows teams using feature flags to automatically "kill" any associated with errors and revert to the most recent working version.

Our new features announcement in November 2020 also came with our new positioning as the leader in Continuous Code Improvement. We want to look beyond "error monitoring" and encompass all the ways developers can build software quickly and painlessly. We also want to challenge the current conversation in our space and show developers that there are ways to be reactive. Fixing code issues don't have to take them away from doing the real work of building new features. Carshave safety features like seatbelts and airbags to prevent the worst, and we're helping developers also have the tools to respond to issues, so they can do it quickly and before they impact their end users. Our new features are also a game changer in the industry and are the first features to truly use ML/AI in error response. Our competitors talk about "app stability" or "app opmitimization." We're focused on the code and dealing with errors and bugs is just one way to improve it. We're creating a whole new category for developers and we're connecting withbusiness leaders on how investing in code improvement reverberates across their business. If they can fix issues before users complain, their customer support team see less user complaints. One of our new customers onboarded in 2020 saw nearly a 95% reduction in customer support tickets since they started using Rollbar.

The host was very curious about our new features and how Rollbar was doing things very differently than other players in our space.https://www.globalbankingandfinance.com/category/news/rollbar-lets-developers-focus-on-continuously-improving-code-with-ai-assisted-workflows-and-automation-grade-grouping/.

The writer of this article requested an interview with our CEO and a demo of our product (new article is going live next week). He said that he rarely asks for demos but was so impressed with our announcement that he wanted to have multiple conversations with our team. https://www.devopsdigest.com/rollbar-announced-ai-assisted-workflows.