Company: unitQ
Company Description: As the leading real-time customer feedback analytics platform, unitQ empowers companies with AI-powered, actionable insights from user feedback to help them craft high-quality products, services and experiences. unitQ centralizes feedback from all sources and automatically groups it into thousands of granular categories to help organizations discover what matters most to users —all in real time.
Nomination Category: New Product & Service Categories
Nomination Sub Category: Business-to-Business Services
 Nomination Title: unitQ's unitQ GPT
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the nominated new or new-version product or service, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released:
unitQ GPT was launched on September 26, 2023
- If you are providing written answers for your submission, you must provide an answer to this second question: Describe the features, functions, and benefits of the nominated product or service (up to 350 words):
Total 330 words used.
unitQ GPT is a revolutionary generative AI engine offering organizations a unique tool to optimize operations and drive growth through informed decisions based on real-time user feedback analysis. unitQ GPT utilizes unitQ proprietary AI models to interpret data from various public and private sources, including support tickets, surveys, social media, app store reviews, and product engagement data — empowering product, engineering and support teams to directly learn and take action from user feedback in real time.
The unitQ GPT chatbot enables quicker identification of bugs, prioritization of issues based on impact, and enhancement of customer experiences to build superior products and services. It supports feedback in any language and integrates user metadata for comprehensive insights. unitQ GPT stands out by providing actionable recommendations, ensuring data transparency and maintaining security with enterprise-ready features and automatic redaction of personal identifying information.
We’re empowering organizations with the ability to ask complex questions and get clear, immediate answers that they can trust to make critical business decisions.
unitQ GPT leverages unitQ proprietary AI, which means its cleansed, translated and granularly categorized data that deeply understands each of our customers’ business just like a tenured employee. unitQ supports its conclusions with citations, allowing organizations to verify insights in a single click. It can prioritize initiatives and suggest product improvements to optimize your organization’s KPIs, and it can also provide root cause analyses to help teams fix issues even faster.
To use unitQ GPT, just ask a question.
Is your organization having trouble prioritizing based on impact? Just ask unitQ GPT:
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"How can I improve iOS user retention?"
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"How should I prioritize my bug backlog based on revenue impact?"
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"How can I reduce support tickets?”
Interested in identifying emerging pain points in your user base? Again, just ask unitQ GPT:
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“Did I introduce any new issues in my latest release?”
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“What are the top feature requests related to search?”
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“What are five quotes from users talking about their favorite features?”
- If you are providing written answers for your submission, you must provide an answer to this third question: Outline the market performance, critical reception, and customer satisfaction with the product or service to date. State monetary or unit sales figures to date, if possible, and how they compare to expectations or past performance. Provide links to laudatory product or service reviews. Include some customer testimonials, if applicable (up to 350 words):
Total 311 words used.
unitQ customers across diverse industries are recognizing the transformative power of unitQ GPT for enhancing their customer experiences and operational efficiencies.
“With unitQ GPT, we’ll be able to identify trending support issues, spot new bugs, and see what’s driving the sentiment of new product releases with an easy to use, conversational interface that queries member feedback in real time. This will transform the way we work across the company, from support to product to engineering,” says Cathleen Doorenbosch, VP of Customer Care at Bumble.
Another unitQ customer, DailyPay, says unitQ GPT will empower the financial services leader to innovate even more.
“We are constantly innovating our product and identifying new ways to improve the experience for our valued users. unitQ GPT speaks to that mission with its accuracy, transparency, and ability to speed up the team’s natural workflows. It feels like having an extended member of our team that can answer the most pressing questions to make every user’s experience 10x better,” says Darlene Miranda, VP and General Manager, Enterprise Product at DailyPay.
But it’s not just our enterprise-level customers who are excited about unitQ GPT. VentureBeat, in its review of unitQ GPT, concluded: “unitQ is leading the charge in revolutionizing how businesses leverage the latest technologies to reimagine the customer experience.”
Following our announcement of unitQ GPT our volume of inbound leads has skyrocketed. While our internal policy prohibits us from publishing monetary or unit sales figures, we can safely say that our inbound leads have nearly doubled while the number of customers we are onboarding has spiked in the wake of the rollout of unitQ GPT.
VentureBeat article proclaiming unitQ GPT is “revolutionizing” customer experience https://venturebeat.com/ai/unitqs-new-ai-assistant-surfaces-customer-insights-from-across-channels/
News release, with customer testimonials: https://www.prnewswire.com/news-releases/unitq-launches-unitq-gpt--first-generative-ai-engine-for-measuring-the-quality-of-products-services-and-experiences-301938272.html
Blog post: https://www.unitq.com/blog/introducing-unitq-gpt
unitQ GPT videos and unitQ GPT landing page: https://www.unitq.com/unitq-gpt/
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 46 words used.
unitQ GPT demo video: https://vimeo.com/868284698
Why we built unitQ GPT video: https://vimeo.com/868356326
VentureBeat article proclaiming unitQ GPT is “revolutionizing” customer experience https://venturebeat.com/ai/unitqs-new-ai-assistant-surfaces-customer-insights-from-across-channels/
News release, with customer testimonials: https://www.prnewswire.com/news-releases/unitq-launches-unitq-gpt--first-generative-ai-engine-for-measuring-the-quality-of-products-services-and-experiences-301938272.html
Blog post unveiling unitQGPT: https://www.unitq.com/blog/introducing-unitq-gpt
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