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Tangoe US, Inc., Indianapolis, Indiana: Client Implementation Times Cut in Half

Company: Tangoe US, Inc., Indianapolis, IN
Company Description: Tangoe is the leading technology expense and asset management solution. Tangoe seamlessly integrates with hundreds of providers globally to deliver the reporting and insights needed by enterprises of all sizes and scales. Fueled by an innovative automation framework and unified customer experience, Tangoe optimizes spend and resources across telecom, mobile, cloud, and IoT.
Nomination Category: Technology Categories
Nomination Sub Category: Best Technical Support Solution - Computer Services
2023 Stevie Winner Nomination Title: Client Implementation Times Cut in Half
  1. If you are providing an essay of up to 650 words, place it in the following space:

    Total 634 words used.

    When it comes to optimizing the cost of technology investments, speed-to-value is everything.

    After months of downward economic pressure, companies are tightening their belts turning to software and services to get more value out of their technology investments, particularly after the past three years of accelerated digital innovation.

    Every week that it takes to implement a cost optimization program represents a lost opportunity in saving a company 10-40% on cloud services, mobile devices, and network connectivity. And that’s just the hard dollars – factor in productivity and the savings rise higher.

    This is where Tangoe comes in with the leading IT expense and asset management solution helping clients lower their IT costs more rapidly than our competitors. Fueled by an innovative automation framework and unified customer experience, Tangoe optimizes spend and resources across the IT environment of telecom, mobile, cloud, and IoT. 

    Client Implementation Times Cut in Half

    Last year, we introduced Tangoe’s agile Implementation Methodology and Governance Model, our proven formula that focuses on quality to accelerate solution implementation. This way clients go-live faster, save money quicker, and achieve ROI sooner.

    • [REDACTED FOR PUBLICATION]
    • [REDACTED FOR PUBLICATION]

    Now, we’ve tightened our process even more to beat our own speed records and maintain our high quality of success:

    • [REDACTED FOR PUBLICATION]
    • [REDACTED FOR PUBLICATION]

    And we’re not satisfied yet.

    Next, we’re targeting 40-day installations all while maintaining scores of [REDACTED FOR PUBLICATION] or better on certain programs.

    Here’s the secret to how we’ve improved efficiency for customers using a rapid-install experience.

    Rapid-Install Experience Accelerates Data Discovery

    The first step in cost optimization is to catalog all existing IT services and their associated costs, but this can cause delays when companies have thousands of mobile and IoT devices, cloud applications, and network providers to probe for detailed account numbers, contracts, and service usage data.

    [REDACTED FOR PUBLICATION]

    Enter the new rapid-install system.

    Now Tangoe offers a simple, user-friendly, self-service system where clients can easily upload information, navigate, and manage their entire library of IT service records cataloging all mobile devices, providers and account numbers. This approach serves as the heart of the IT inventory but also the governor of all steps in the implementation process including tracking all install programs and streamlining the management of them. Best of all, it’s a modern user interface benefiting both clients and Tangoe’s implementation teams, giving everyone real-time visibility to records, status information, and next-step notifications. The new system mitigates risk, keeping teams aligned about program scope, tasks, requirements, timelines, milestones, and go-live dates.

    When the key to rapid data discovery is to unite clients and Tangoe data through automation and project management excellence, the new rapid-install system establishes a collaborative approach, empowering both teams to work together in gathering mountains of data. It includes a central repository that normalizes complex data and feeds it into the core Tangoe One platform. Now, Tangoe can do what it does best, turning on AI-powered analytics for instant cost-savings insight. Faster, easier data entry and project coordination equals faster implementation processes to build comprehensive inventories. That means faster time-to-savings for clients and faster revenue for Tangoe. It’s a win–win. 

  2. Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the nominated technical support solution since the beginning of 2021, OR an essay of up to 650 words? (Choose one):
    An essay of up to 650 words
  3. If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video:

     

  4. In bullet-list form, provide a brief summary (up to 150 words) of up to ten (10) of the chief benefits and results of the nominated technical support solution since the beginning of 2021:

    Total 144 words used.

    1. [REDACTED FOR PUBLICATION]
Attachments/Videos/Links:
Client Implementation Times Cut in Half
URL https://www.tangoe.com/news/tangoe-wins-gold-stevie-award/