Company: SynergySuite
Company Description: SynergySuite helps multi-unit restaurants simplify operations and increase profitability with an easy-to-use restaurant management platform.
Nomination Category: Company / Organization Categories
Nomination Sub Category: Company of the Year - Food & Beverage - Medium
 Nomination Title: SynergySuite
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the achievements of the nominated organization since January 1 2021, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: Briefly describe the nominated organization: its history and past performance (up to 200 words):
Total 190 words used.
SynergySuite is a comprehensive restaurant management back of house solution that empowers multi-unit restaurant brands to enhance their operational efficiency, equip their staff with modern technology, and consistently provide delightful experiences to their customers. Our software comprises eight mix and match modules that enable restaurant operators to streamline their processes, minimize costs, and achieve higher profit margins in a dynamic industry.
In the past few years, the restaurant industry has faced significant challenges, making profitability elusive for some and leading to store closures. However, SynergySuite's platform caters to the evolving needs of the market. Our software offers a range of features that help enterprise restaurants optimize their food and labor costs, enhance their operations, and gain valuable insights into their business performance.
By leveraging SynergySuite's capabilities, operators can drive growth and expand their businesses despite the rapidly changing industry landscape. Since 2011, SynergySuite has been supporting restaurants' growth with our suite of back-of-house restaurant technology solutions and has emerged as a leader able to support and withstand industry disruption.
SynergySuite is used by thousands of restaurants around the world with restaurants in North America, Ireland, the UK, and New Zealand.
- If you are providing written answers for your submission, you must provide an answer to this second question: Outline the organization's achievements since the beginning of 2021 that you wish to bring to the judges' attention (up to 250 words):
Restaurants have faced numerous challenges in recent years, including the COVID-19 pandemic, inflation, and global supply chain and labor challenges. A survey by the National Restaurant Association found that 85% of restaurant operators reported smaller margins since the pandemic. However, the restaurant industry has been slow to adopt new technology, and were left scrambling as customers asked for touchless and delivery options, and they lost money with reporting that was weeks behind the latest supplier prices and demand for labor.
SynergySuite is a comprehensive technology solution built to close the gaps in restaurant technology and increase efficiencies and profit margins as enterprise restaurants grow. One of the key benefits of SynergySuite's modular setup is that restaurants can choose only the features they need, but every module integrates seamlessly with the other. Many restaurants opt to use disparate "best of breed" solutions that don't communicate well with each other. By creating a comprehensive platform that customers choose what they need, SynergySuite has created a scalable system that drives restaurant growth.
Each module is highly configurable to their unique operations, brand, and reporting requirements. By integrating with other restaurant technology, such as point of sale, accounting, suppliers, and payroll, SynergySuite provides valuable insights for individual locations and at the enterprise level. Having control and visibility over all back-of-house operations makes restaurants more nimble, sustainable, and scalable. Restaurants using SynergySuite are better able to compete for labor, grow margins, and make informed business decisions.
- If you are providing written answers for your submission, you must provide an answer to this third question: Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 250 words):
By creating a modular platform that has the flexibility of "best of breed" with none of the integration headaches, we have built a more scalable back-of-house platform for restaurant operators who are growing quickly.
Additionally, SynergySuite has made a significant impact in the restaurant industry by providing cutting-edge back-of-house technology solutions to multi-unit restaurants throughout the duration of the pandemic. We’ve supported our restaurants by offering delayed billing, customer training and support, as well as developing a Covid-19 wellness feature for restaurants to utilize.
Some Notable Awards in 2022 Include:
- #34 on the Deloitte Ireland Fast 50
- Gold 2022 Titan Award Winner for Best Product & Service - Sub-Category Restaurants
- Gold 2022 Titan Award Winner for Best Business Technology Solution - Sub-Category Operation Management Solution
- Gold 2022 Stevie Award Winner for Company of the Year - Food & Beverage Medium Category
- Silver 2022 Stevie Award Winner for Achievement in Customer Satisfaction - Computer Software General Category
- Hot listed for the “Best SaaS for Catering or Hospitality” by the Cloud & SaaS awards - 2022
SynergySuite credits its success to the unwavering support of its customers, employees, and partners, and it plans to continue providing exceptional products and services in the coming year to support the growth of restaurants worldwide. SynergySuite is proud of its many accomplishments and looks forward to continuing to innovate and advance the restaurant industry through its technology solutions.
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
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https://www.synergysuite.com/case_study/tropical-smoothie-cafe-improves-data-intelligence-to-scale-growth/
https://www.synergysuite.com/case_study/shipley-do-nuts-finds-efficiency-roi/
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