Customer Service Awards Judging Committee

Chair:

David Lahey, Managing Partner, 
Lahey Technologies LLC, Los Angeles, California, United States

David Lahey is a seasoned executive with over a decade of leadership in Customer Success. Most recently, he served as Chief Customer Officer at WeVideo, where he played a pivotal role in revitalizing a 2022 acquisition as well as building a global Customer Success team. Before the current leadership team was established, he also led Sales, Marketing, Customer Success, and Customer Support.

David has been a Customer Success executive since 2010 but began his career as a founder, launching a software company that was acquired in 2002 by an independent business unit of Computer Associates. Following the acquisition, he served as Vice President of Partner Services at ACCPAC International, Inc. (2002–2005), overseeing a team of 20+ North American consultants, from pre-sales support to post-sales implementation, and managing 35+ strategic projects worldwide. After ACCPAC was acquired, he took on multiple strategic roles at Sage (London: SGE) through 2009.

Throughout his career, David and his teams have been recognized for their excellence and innovation, earning eight Stevie Awards, including three consecutive years of recognition from 2014 to 2016. In 2020, he was invited to join the prestigious panel of Stevie Awards judges. A graduate of UCLA, David remains engaged with his alma mater through the UCLA Alumni Mentor Program, where he actively supports and guides the next generation of professionals. On being invited to Chair, he told us: “I’m honored to be invited to chair the Customer Service Awards for The 2025 (23nd Annual) American Business Awards. My teams have won a number of Stevie Awards over the years and I have enjoyed being a judge for multiple years.”

Committee:

Nicole Hulford-Cummings, Senior Solutions Manager, CX
Lexipol, Frisco, Texas, United States
Nicole is a Senior Solutions Manager, Customer Experience at Lexipol, where she has spent the last seven years supporting public safety agencies with policy and training SaaS solutions. With prior roles in customer success with Acumatica and Sage Partners, she brings expertise in diverse business models across multiple industries.

Redashnie Hurribans, Director of Client Services
The Davani Group, Seattle, Washington, United States
Redashnie is celebrated as a champion of change and a dynamic leader with an unwavering commitment to excellence. Passionate about innovation, she seamlessly integrates transformative technology into her practice to drive operational efficiencies and elevate client experiences. As the visionary force behind high-value, customer-centric solutions, Redashnie is dedicated to fostering sustainable client relationships.



 

Wayne Krebs, Consultant
EMK Business Consulting LLC, Allen, Texas, United States
Wayne is a consultant with EMK Business Consulting LLC in Texas. He has been a management/operational consultant for 25+ years, helping with micro and small businesses by improving productivity and increasing their bottom line. He enjoys the challenges that come with being a consultant. Identifying, analyzing, and creating are his strengths.

Sagarika Prusty, Director, Analytics
Quince, Atlanta, Georgia, United States
Sagarika is an experienced analytics professional with over 20 years of expertise across diverse industries. She currently leads analytics at Quince, a rapidly growing e-commerce company. She has held key roles at Wayfair, Groupon, and HSBC and spearheaded projects aimed at enhancing customer experience. Sagarika holds a master’s degree in Predictive Analytics.
 

Nancy Rizk, Regional Customer Care Manager
Dubai, United Arab Emirates
Nancy Rizk has 16+ years of experience in international companies across the MENA region. Holding a Master’s in Corporate Communication and a DBA candidacy, she drives innovation and customer satisfaction with a Center of Excellence mindset and passion, empowering teams to deliver excellence and sustainable solutions.


 

Jan Senecal, Business and Finance Consultant
Self Employed, Hemet, California, United States
Jan went from Full Charge Bookkeeping to CFO in Silicon Valley. She built a career on integrity, teamwork, and strategic growth. With expertise in finance, ERP software, and business analysis. She streamlines operations and drives success across industries. A proven leader, she is passionate about optimizing processes and delivering real, measurable results.


Mohnish Singh, Associate Director
ValueLabs, San Diego, California, United States
An accomplished product management leader with over 17 years of global experience in computer software, insurance technology and financial services industry. Recognized for driving value innovation and customer satisfaction through strategic initiatives, particularly in AI and analytics-based products, shaping industry evolution.

Sunil Wadhwa, Chief Customer Officer
Kong Inc., Cupertino, California, United States
Visionary Cybersecurity Customer Experience Executive with 25+ years of leadership experience driving global customer experience, revenue growth, and operational excellence. Proven ability to scale high-performing teams, optimize post-sales functions, and build customer-centric strategies that accelerate ARR and retention for SaaS and cybersecurity organizations. Led global customer support, success, education, and professional services expansion.