MicroHealth LLC - Achievement in Management -

Company: MicroHealth LLC
Company Description: MicroHealth provides customers with the right information to promote better decision-making to improve our Nation’s health and wellness. We harness the combined knowledge and expertise from our seasoned team of health professionals, researchers, informaticists and technologists who specialize in health information management and technology.
Nomination Category: Management Categories
Nomination Sub Category: Achievement in Management - Computer Services

Nomination Title: Dawn Pilkington, Project/Program Management

Tell the story about what this nominated management team, group of managers, or individual executive has achieved since January 1 2018 (up to 650 words). Describe the impact they had on your organization. Focus on specific accomplishments, and relate these accomplishments to past performance or industry norms:

Dawn is an outcome-oriented program manager, leading and coaching high-performing teams to deliver desired results for Federal clients. She consistently demonstrates exceptional skills in client engagement and consulting, team leadership and coaching, and improved performance results for the Federal programs she supports. She has dedicated her career to designing, implementing, and improving systems that support community, health, and human services programs.

Dawn is versatile and focused on client needs. She has directed teams and managed contracts for complex human services programs, including information technology, training and technical assistance, capacity building, organizational change, strategic consulting, communications, benchmarking best practices, performance management, grants management, and clearinghouse contracts valued up to $50 million for 18 Federal social services programs.

Dawn’s asset-based / partnership approach effectively engages clients and in developing solutions. Her mentoring has helped staff to build consulting skills that are essential to performance and business growth. Highlights of Dawn’s achievements include:

-Program Management—Directed contracts for 18 Federal programs, valued up to $50M with teams of up to sixty staff and 100 subcontractors and consultants. Managed several contract vehicles and types. Improved clients’ program outcomes. Led teams that developed award-winning OD and technology solutions.

-Performance—Led teams to develop performance / outcome indicators, web applications that facilitate data collection, and dashboards / business intelligence tools that visually display real-time performance data and produce reports that drive decision-making and improvement.

-Practice Leadership—Effectively managed profit / growth. Trusted advisor to clients: White House (WH), Health and Human Services (HHS), and Housing and Urban Development (HUD). Led team that won ACF Outstanding Contractor Award.

-OD, Change Management, and Communications—Led organizational development, change management, business process mapping and redesign (BPR), strategic communications (internal and external), and training / coaching programs.

-Team / Talent Development—Supervised / mentored project managers, emerging leaders, and senior staff. As competency master led training, coaching, and consulting programs. Mentored client-facing staff to deepen consultative relationships, improve service delivery, and develop new business.

-Diversity and Inclusion—Created D&I / cultural competency initiatives, including successful efforts to recruit, hire, and promote women and people of color. Launched Grace Hopper women in IT clubs to attract and retain female IT talent.

-Human Capital / Workforce Development—Created and revised career paths, job classifications, descriptions, competencies, compensation and awards, performance appraisal programs / tools, onboarding, and mentoring programs. Aligned workforce development with growth targets and emerging business needs.

As the program manager for Office of Pharmacy Affairs Information System (OPAIS), leads the team that has designed, develops, and maintains OPAIS, a high-profile web application that supports the 340B Drug Pricing program, a system that supports 47,000+ healthcare providers to purchase steeply discounted medications from drug makers. Dawn proactively provides options for advancing the program, resolving problems/issues. She keeps the high-performing team equipped, on track, and focused on priorities.

Dawn understands that the delivery of high-quality products and services is key to effective project management, but she is equally focused on team building and ensuring that members are engaged, learning, thriving, given opportunities to grow and stretch.

While managing projects, Dawn has also led organizational development, talent development, and resource management -- the people function -- accountable for tools and metrics for improving resource management competencies, onboarding, performance management, talent development, and employee engagement. Dawn collaborated with corporate teams to redesign and replicate company-wide processes and tools. She has created easy-to-use implementation tools and resources, and served as information architect and designer for a streamlined workforce portal, into one unified, streamlined user experience.

In bullet-list form, briefly summarize up to ten (10) of the chief accomplishments of the nominee(s) since the beginning of 2018 (up to 150 words):

-Strengthening Communities Fund—Led a team that developed an award-winning web-based grants management system and performance dashboard. The system supported 9 grant programs, $2.4B of grant funding, and 7000+ grantees, and provided real-time performance data. Her team was credited by U.S. Department of Health and Human Services (HHS) for these results: 96% of grantees improved grants management. 90% improved service quality. 88% improved client outcomes. 74% served more clients. 79% improved finances. 67% diversified or increased funding. 50% started new programs. 42% hired more staff.

-MCP Technical Assistance Center—Led team that deployed cost-effective, web-based technology tools for all grantees. Increased outcomes from fewer than 10,000 to more than 100,000 quality mentoring relationships.

-Grant Management Web-based Systems Integration and Replication—Oversaw IT project for four HHS program offices, including the Office of Pharmacy Affairs Information System 340B Drug Pricing Program helping lower pharmacutical costs for consumers.