Company: IBM, Armonk, New York, NY
Company Description: IBM is a values-based enterprise of individuals who create & apply technology to make the world work better. Today, more than 250,000 IBM employees around the world invent and integrate hardware, software and services to help forward-thinking enterprises, institutions and people succeed on a smarter planet.
Nomination Category: New Product & Service Categories - Business Technology
Nomination Sub Category: Data Tools & Platforms
 Nomination Title: IBM's Enterprise Performance Management (EPM)
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the nominated new or new-version product or service, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released:
- If you are providing written answers for your submission, you must provide an answer to this second question: Describe the features, functions, and benefits of the nominated product or service (up to 350 words):
Total 348 words used.
IBM Enterprise Performance Management (EPM) is IBM’s trusted source of integrated enterprise data. The platform is built with IBM’s Hybrid Cloud and AI technologies. EPM is Analytics at Scale: it provides the foundation for practically limitless application of advanced analytics across nearly all areas of IBM’s business with the scale to support IBM’s operations in 173 countries, with 280K employees, and several complex business models.
As the internal, strategic platform for IBM’s management and operational systems, EPM makes enterprise data easier to act on by delivering a single trusted source of integrated enterprise data, which accelerates insights and creates new intelligent workflows. Running entirely on IBM’s Hybrid Cloud, EPM aligns and integrates terabytes of enterprise data from hundreds of applications and reporting tools into a common data model.
The platform aggregates and validates enterprise data, including financial insights (revenue, expense, profit, signings, pipeline) and other critical enterprise data (workforce, support, procurement, real estate, marketing). This serves as a catalyst for IBM leaders to make decisions faster by providing anytime access to insights, analytics, and dynamic views to guide discussions.
EPM easily scales with rapid user adoption and newly integrated data, enabling richer insights and more opportunities for predictive models.
EPM has eliminated the exhausting “data chase” for IBMers, saving countless hours sourcing, organizing, aligning, normalizing, validating, and integrating the data needed to understand and run the business. As a result, IBMers no longer need to compile data from multiple, disparate sources, continuously update spreadsheets to reflect changes in various systems, host meetings solely for data validation, create large presentations and wait for insights to make informed business decisions. This frees up time to deliver high value analysis and insights. EPM also redirects skilled IT resources from maintaining legacy reporting databases to developing new analytics. IBM leaders now “live on the platform” and use analytics to guide business performance.
EPM saves IBM half a million hours a year in manual work. EPM led to the sunsetting of seven major reporting platforms, aggregated 300 applications and over 3,000 reports and standardized KPIs, and shortened analytics from days to seconds.
- If you are providing written answers for your submission, you must provide an answer to this third question: Outline the market performance, critical reception, and customer satisfaction with the product or service to date. State monetary or unit sales figures to date, if possible, and how they compare to expectations or past performance. Provide links to laudatory product or service reviews. Include some customer testimonials, if applicable (up to 350 words):
Total 237 words used.
The key to successful adoption is the embrace of IBM’s Enterprise Design Thinking practice to build solutions designed with empathy and focused on transforming user workflows. The team worked with the IBM C-suite to transform the company’s operating meetings to “live on the platform,” replacing static slideshow presentations with live dashboards. This set the expectation for a new way of working for the entire company. The team now engages stakeholders through the IBM Garage; an approach that combines Enterprise Design Thinking, Agile, and DevOps. The EPM team co-creates dashboards through rapid prototyping to quickly provide new analytics. Critical to the team’s success is a comprehensive design guide that sets standards for creating dashboards and incorporates best practices for wireframing, visualization, and optimized performance. The EPM team also engages users through a champions network, Slack, an internal website, office hours, and frequent mixed-methods user research. New hires participate in cohorts that build dashboards together leveraging the EPM platform. Finally, the team tracks user analytics to identify where to focus additional adoption efforts. A chatbot called “AskEPM,” provides insights into business performance through natural language processing and advanced analytics.
Using IBM’s Hybrid Cloud technology, including Cloud Pak for Data, EPM integrates data following a common data model for the enterprise. EPM brings in financial data from IBM Planning Analytics and visualizes insights through dashboards run on IBM Cognos Analytics with a chatbot that leverages IBM Watson AI.
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 16 words used.
Reference on the section 1 above - Intelligent Workflows for Business Transformation: https://www.ibm.com/services/resources/intelligent-workflows-smart-paper/
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