HeiTech Services, Inc.

Company: HeiTech Services, Inc., Landover, MD
Company Description: HeiTech Services is a solutions-driven government contractor headquartered in Landover, MD. We specialize in delivering information technology, management consulting, and professional services. HeiTech Services is a woman and “verified” service-disabled veteran owned small business, certified by the Small Business Administration as a small disadvantaged business.
Nomination Category: Management Awards Categories
Nomination Sub Category: Executive of the Year - Services

Nomination Title: James R Clement, Executive Vice President

1. Tell the story about what this nominee achieved since January 1 2009 (up to 500 words). Focus on specific accomplishments, and relate these accomplishments to past performance or industry norms. Be sure to mention obstacles overcome, innovations or discoveries made, and outcomes:

James R. Clement (Jim) is the Executive Vice President of HeiTech Services,
Inc., a solutions-driven government contracting firm that specializes in
information technology, management consulting and program services.
Headquartered in Landover, MD, HeiTech Services provides technical and
operational support to twelve federal agencies located across seven states and
in Washington, DC. As Executive Vice President, Jim leads the company’s
strategic growth efforts and manages the corporate support operations.

Jim’s strong work ethic and desire to move the business to new heights has been
a major driving force in company’s recent explosive growth. Under his
leadership, the company has experienced exponential growth in terms of employee
count, revenue, corporate office space and regional presence. Over the last
three years, HeiTech Services has grown from nearly 200 to more than 500
employees. The firm successfully doubled its annual revenue in each of two
consecutive years, increasing from $10.7 million in 2007 to close 2009 with
revenues that top $41 million.

In 2007, HeiTech Services relocated its corporate offices Landover, Maryland. At
the time, the company’s office space spanned a little over 11,000 square feet.
In two subsequent expansions, HeiTech Services expanded its primary office
space, located on the building’s sixth floor, and added a ground floor suite to
occupy more than 18,000 square feet. In late 2009, the company secured an
additional 5,100 square feet that was recently occupied, increasing its
corporate office space by nearly 30 percent, distinguishing the company as
building’s largest tenant.

Since 2007, HeiTech Services has grown regionally, as well. Although the
majority of HeiTech Services’ employees still reside within the Washington D.C
metropolitan area, including Maryland and Virginia, the company has expanded its
employee base across an additional five (5) states. HeiTech Services added
Atlanta, GA; Dallas, TX, and Lincoln, NE in 2007. In 2008, the firm employed
additional employees in Atlanta, GA on another project and added Chicago, IL. In
2009, HeiTech Services added another 75 employees in Lee’s Summit, MO.

In addition to enjoying explosive growth, HeiTech Services has been recognized
among the business community with numerous awards for its continued growth,
excellent customer service, professional staff, and community initiatives. For a
complete list of the company’s awards, visit
http://www.heitechservices.com/hsaboutus/awards.cfm. Major recognition earned in
2009 includes:

• 2010 Washington SmartCEO Future 50 Award for Fastest Growing Companies;
• 2009 Inc Magazine’s List of 53 Fastest Growing Companies;
• 2009 Department of Defense, National Committee for Employer Support of the
Guard and Reserve, Patriotic Employer Award
• 2008 EPA Administrator’s Award for Outstanding Service by a Small Business
(winner announced in late 2009); and
• A host of other customer appreciation and industry awards.

As a senior executive in a services organization, Jim recognizes the firm’s most
important asset as its employees. He has ensured that HeiTech Services maintains
attractive and highly competitive compensation packages to attract and retain
outstanding employees. He has led HeiTech Services’ efforts to enhance employee
professional growth by offering a variety of support options including training,
educational assistance, mentoring, and certification programs. He also writes a
column which is published in the employee’s quarterly newsletter to share tips
on how to make one’s own path to success. Jim understands that by providing the
tools to equip staff with industry-recognized skills, HeiTech Services not only
promotes employees’ personal achievements, but also ensures its customers
continue to receive outstanding service.

Jim believes that customers have the right to procure services and products that
are fairly priced, meet their requirements, delivered on time, and satisfy their
needs. Working in conjunction with the company’s President & CEO, Heidi Gerding,
he implemented a number of creative approaches to improve customer service,
including HeiTech Services’ Customer Assurance Program (CAP©). This exclusive
program affirms HeiTech Services’ commitment to helping customers achieve their
goals. The CAP summarizes corporate values, actions the firm will take, and
results HeiTech Services will achieve. HeiTech Services promises that they will:

• Deliver the services and products as promised, while exceeding customer
expectations;
• Recommend to the customer the most cost-effective means to acquire our
services and products;
• Work to build trusting relationships with their customers to foster long-term
partnerships;
• Leverage their experience, best practices and lessons-learned to the
betterment of their customer;
• Provide the customer with direct access to a designated member of the senior
management staff; and
• Always seek to provide the customer with quantitative, performance
improvements throughout the life of the contract.

Aside from recognizing the needs of his employees and customers, Jim also
understands the importance of supporting community and community-oriented
projects. He has led corporate support for charitable events or organizations
such as Toys for Tots, Can Food for Charity, Serenity Hospice and Palliative
Association, Bethel World Outreach Church, Mary Center, the Kiwanis Club, the
Food Allergy and Anaphalaxis Network, and the Frederick City Humane Society. As
a participating member of a number of professional councils and associations,
such as the Professional Services Council and the Armed Forces Communications
and Electronics Association (AFCEA), Jim supports small business growth efforts.

Throughout HeiTech Services’ ten-year history, Jim has consistently put in lots
of hard work, persistence, and patience. The company’s continued success is
testimony that Jim Clement is an outstanding candidate for The American Business
Awards Executive of the Year Award.

2. List hyperlinks to any online news stories, press releases, or other documents that support the claims made in the section above. IMPORTANT: Begin each link with http://, and enclose each link in square brackets; for example, [http://www.youraddress.com]:

Other news stories, press releases and supporting information can be found at:

http://www.heitechservices.com
http://www.heitechservices.com/hsnews/news.cfm
http://www.heitechservices.com/hsaboutus/awards.cfm
http://www.heitechservices.com/hsincludes/documents/HH_2009_4Q_FA.pdf
http://www.heitechservices.com/hsincludes/documents/HH_2009_1Q_WI2.pdf
http://www.gazette.net/images/Specialsections/PB53_2009.pdf
http://www.gazette.net/PB53/
http://www.inc.com/inc5000/2009/index.html
http://www.smartceo.com/content/digitalsmart100ba2009
http://www.smartceo.com/content/digitalsmart100dc2009
http://www.prnewswire.com/news-releases/heitech-services-celebrates-10-years-in-business-64073442.html

3. Provide a brief (up to 100 words) biography about the nominee:

Jim Clement is the Executive Vice President and Co-Founder of HeiTech Services,
Inc. His career in the field of Information Technology spans more than 35 years
and includes experience that ranges from computer and systems operations to
finance and contract management.

Mr. Clement has extensive experience developing corporate growth strategies and
managing business initiatives at HeiTech Services and other federal contracting
firms. As Executive Vice President for HeiTech Services, Mr. Clement manages the
implementation of the company’s strategic development activities. He leads the
firm’s Corporate Division, which comprises Finance and Contracts, Business
Development and Public Relations, Corporate Information Technology Support, and
Facilities Management operations. Under Mr. Clement’s leadership, HeiTech
Services has grown from two to more than 500 employees, and successfully closed
2009 with revenues of more than $41 million.