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Company: SolarWinds® Service Desk, Austin, TX
Nomination Submitted by: Walker Sands
Company Description: SolarWinds® is a leading provider of powerful and affordable IT infrastructure management software. Our products give organizations worldwide, regardless of type, size or IT infrastructure complexity, the power to monitor and manage the performance of their IT environments, whether on-premises, in the cloud, or in hybrid models.
Nomination Category: New Product & Service Categories - Content
Nomination Sub Category: Sales & Marketing Intelligence Solution
 Nomination Title: Gryphon ONE Platform
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the nominated new or new-version product or service, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released:
July 1, 2021
- If you are providing written answers for your submission, you must provide an answer to this second question: Describe the features, functions, and benefits of the nominated product or service (up to 350 words):
Total 334 words used.
With its tier 1 telephony network, AI-driven tools, and real-time guided coaching capabilities, the Gryphon ONE platform from Gryphon.ai is one of the leading conversation and revenue intelligence solutions in the market. By putting AI intelligence at its core, the platform offers conversational and feedback features that empower sales professionals and revenue leaders to optimize performance and improve decision-making. Gryphon.ai works with Fortune 500 companies and small-to-medium-sized businesses across a variety of industries, utilizing 788M+ minutes of calling data experience to provide leaders with a faster, more strategic and digital-enabled revenue cycle.
With the Gryphon One platform, organizations can:
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Provide sales reps with instant coaching assistance: Gryphon.ai’s real-time guided coaching tool and Gryph, an AI-powered sales assistant, help guide reps through an active call by triggering screen prompts with related content and transcribing calls to offer strategic next steps and templates for further conversation. Meanwhile, the platform also gives feedback sentiment to continuously train the AI for future performance.
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Manage sales performance for further coaching: With real-time insights and feedback from the Gryphon ONE platform, leaders can track sales reps’ performance to onboard new employees quicker and locate teams in need of further training. With Gryphon.ai’s self-service learning system, teams can get up to speed faster and become confident in the selling process — translating to greater success for the company. In turn, managers can also monitor KPIs to gauge the impact of training on performance.
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Increase productivity through revenue insights: Beyond the individual performance of sales reps, sales and revenue executives need insight into the whole picture of sales effectiveness and success. Gryphon ONE offers data insights and analytics to build robust reports that integrate into your CRM, giving leaders an easy-to-read view of deal profitability and probability and allowing organizations to optimize revenue generation.
By setting the standard for real-time guided coaching and selling with sophisticated AI features, Gryphon.ai helps organizations unlock key insights and improve their sales teams’ ability to create a personalized, tech-enabled buyer journey.
- If you are providing written answers for your submission, you must provide an answer to this third question: Outline the market performance, critical reception, and customer satisfaction with the product or service to date. State monetary or unit sales figures to date, if possible, and how they compare to expectations or past performance. Provide links to laudatory product or service reviews. Include some customer testimonials, if applicable (up to 350 words):
Total 331 words used.
Organizations are consistently choosing Gryphon.ai for its end-to-end AI capabilities that drive success throughout the entire business. Agilent Technologies, Inc., a global analytical instrumentation manufacturing company, needed a solution that could enable advanced performance tracking and deeper visibility into sales activity. Before implementing Gryphon.ai, Agilent sales reps struggled with slow ramp times for new reps and missed chances to provide in-moment strategies for calls.
By selecting the Gryphon ONE platform, Agilent utilizes a single platform that gives sales reps’ advanced insights through interactive dashboards, helping to increase call effectiveness, accelerate revenue, and achieve better visibility into key performance indicators. Through Gryphon.ai’s AI-based coaching, sales reps receive real-time guidance and intelligence to help them become more competent and confident in selling. As a result, the Agilent sales team has increased its calling activity 300% by providing sales managers the tools they need to monitor, review and coach sales team members more effectively than ever before.
ADT Security Systems, the #1 home security provider, was also in need of a sales performance tool back in 2020, but specifically for field sales representatives working on the road away from their office — a common challenge for organizations operating during the pandemic. ADT also needed a robust system for tracking call performance and results to provide valuable insights for leaders. To solve these challenges, ADT enabled their sales reps with the Gryphon Sales Performance for CRM, integrated with Salesforce.com.
With Gryphon.ai, ADT was able to gain clear insights into call performance and ensure compliance with company-specific business rules as well as do not call (DNC), TCPA, and internal suppression lists. In the first month of using the Gryphon.ai solution, ADT experienced a 60% call increase, followed by an additional 173% increase the second month. The number of dashboard users also increased by 274% by the end of the second month. Overall, ADT’s top sales KPIs increased substantially and reps were able to see more success in their day-to-day functions.
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
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