Company: GETIDA, Teaneck NJ
Company Description: GETIDA is the global leader in Amazon Fulfilled by Amazon (FBA) auditing & reimbursements. We ensure Amazon sellers are optimized for maximum profitability & success through advanced technology that discovers FBA discrepancies & dedicated case management teams to handle claims directly with Amazon. An approved Amazon solutions provider, we audit tens of billions of dollars in FBA revenue daily.
Nomination Category: New Product & Service Categories - Business Technology
Nomination Sub Category: Financial Management Solution
 Nomination Title: GETIDA's Seller Portal
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the nominated new or new-version product or service, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: If this is a brand-new product, state the date on which it was released. If this is a new version of an existing product, state the date on which the update was released:
Enhanced features of GETIDA’s Amazon seller portal were released between February 2022 through February 2023.
- If you are providing written answers for your submission, you must provide an answer to this second question: Describe the features, functions, and benefits of the nominated product or service (up to 350 words):
Total 349 words used.
Third-party Amazon sellers ship hundreds of billions of dollars worth of inventory to Amazon’s Fulfillment Centers every year. GETIDA’s technology audits their FBA inventory for discrepancies related to lost, damaged, or disposed inventory and our claims resolution specialists manage each case until successful resolution in the form of a cash or inventory reimbursement from Amazon back to the seller. GETIDA has rolled out enhanced features and functionality to deliver increased value to our tens of thousands of Amazon seller users. Among them:
We’ve launched Proof of Delivery retrieval to automate delivery documentation and shipment delivery status [REDACTED FOR PUBLICATION]. For nearly 40% of claims, sellers must produce Proof of Delivery documents showing their inventory was delivered into Amazon’s Fulfillment Centers. These integrations save sellers countless hours logging into their shipping partner portals, locating and exporting the necessary documentation, and sharing that information so the claim can be resolved. By streamlining this process, cases are filed more efficiently and accurately, increasing the likelihood of successful reimbursement.
Our DocMaster feature has also been patented. Like the Proof of Delivery documentation, private label sellers and manufacturers must provide Proof of Purchase documentation, or packing slips, to verify the inventory units sent to Amazon’s Fulfillment Centers. This cumbersome process, which impacts nearly 40% of claims filed, requires sellers to manually produce packing slips, increasing the possibility of inaccuracies leading to rejected claims. DocMaster generates such packing slips automatically by gathering shipment data via API. The templates formatted within DocMaster ensure they consistently meet Amazon’s requirements. This patent allows GETIDA to preserve the integrity of the technology and ensures sellers who use it benefit from the most sophisticated solutions in the market to solve their FBA reimbursement needs.
In the second half of 2022, GETIDA successfully secured a reimbursement for more than 90% of claims it opened. The commitment to these improved features and functionality allows us to more efficiently serve our customers, offering solutions for more streamlined documentation handling (among the top frustrations of Amazon sellers regarding reimbursements) and more efficient recovery of reimbursements.
- If you are providing written answers for your submission, you must provide an answer to this third question: Outline the market performance, critical reception, and customer satisfaction with the product or service to date. State monetary or unit sales figures to date, if possible, and how they compare to expectations or past performance. Provide links to laudatory product or service reviews. Include some customer testimonials, if applicable (up to 350 words):
Total 342 words used.
GETIDA has serviced tens of thousands of Amazon sellers worldwide. [REDACTED FOR PUBLICATION] To give context into the Amazon FBA reimbursement process, there are a few variables that go into submitting a claim:
It’s important that FBA sellers provide documentation so as not to lose the opportunity to submit a claim for a reimbursement they may be eligible for (each claim has an expiration date).
The documentation provided must be accurately formatted, with no typos or errors, in order for Amazon to process it; if documentation is not accurately formatted, this will cause the claim to be rejected or its resolution to be delayed.
GETIDA users report feeling relief as we create new features that help them to expedite the creation and management of documentation. This has been one of the biggest friction points for Amazon sellers who want to maximize their FBA reimbursements. With these integrations, GETIDA streamlines this process, saving sellers precious time and also increasing the likelihood of securing reimbursements from Amazon successfully for each claim requiring these documents.
One example of this benefit is when our Chief Growth Officer met with a highly successful customer who managed a high number of discrepancies requiring documentation to prove his claims. He wasn’t aware of DocMaster, our feature that enables easy template creation of documentation required for Inbound Shipment discrepancies. He was creating individual pieces of documentation for each claim he was filing, which is time consuming and cumbersome at scale. When told that DocMaster could automate this process, the seller got tears in his eyes. He was relieved to know GETIDA could support his business in such a way and understood that pain point so clearly.
The reimbursements received by GETIDA customers when they use these new features greatly benefit them by keeping their business financially healthy while making sure no opportunity to submit for reimbursement expires.
In this link, reviews from other sellers can be found: https://trustspot.io/store/Getida
https://lh5.googleusercontent.com/g_ac5KS09HEqpPsE8OGKMlf7RMzhPGvC64T6ciSRSiG2vWq4K0irIQGL8-Zf162Xr8SmlqKtZL-K5A6R_ajgcSCbdwZq8StJ0xw9sDlgwisp9-QkS2o0GLFrptUDh-saKCl_M0Tjsv3lnLneNCkVKow
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 120 words used.
Below is a screenshot of the patented DocMaster feature.
With just a few clicks of a button, Amazon FBA sellers can access a complete summary of the Proof of Purchase documentation needed to reconcile shipments, visibility into the the dollar amount associated with each pending claim, and the ability to automate the creation of these documentation requests to transfer their data into GETIDA’s templates.
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https://lh3.googleusercontent.com/mcEF3Qg-ennsvYJlXj3JfpHpqvaKU23KoCKYS1TyqUV_DNZHWRFtI0HPTanDeUEVLm5c-cnjed511Bnr6XZ2BVBsXoh4-z_NQVfI73i3eqQJyb2PNwj34Tt185sfk_K_xkjokPkGoHPGyncbRYQ6nT8
[REDACTED FOR PUBLICATION]
GETIDA’s new integrations offered to sellers within our Seller Portal are truly a groundbreaking innovation for Amazon sellers who wish to maximize their FBA reimbursements. The money recovered not only adds to their bottom line in the form of profit, but allows them to reinvest this money back into their business for continued growth and success.
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