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Our teams at Anthem continue to evolove our Digital Transformation efforts enabling us to be even more consumer focused by meeting our members’ needs with simplified and personalized access to healthcare.
Through the implementation of our new digital platform including redesigning publicly facing web pages, and driving more collaborative ways of working with the public and our members; Anthem.com simplifies access to healthcare, inspires healthy lifestyles, and champions communities.
At Anthem we take pride in being an industry-leader through innovatively providing a better customer experience by transforming and simplifying healthcare through digital Innovation. Digital-first is the cornerstone of the healthcare future Anthem is building and our digital transformation strategy is the roadmap to more accessible healthcare.
Virtual health and other innovative care technologies will help realize the goal of “care anywhere.” Anthem is pioneering tomorrow's healthcare, becoming a digital-first platform for health and our digital-first thinking advances Anthem’s mission to make healthcare more simple, affordable, and accessible.
Our members online account is also a powerful tool for managing every aspect of their health insurance plan. Whether they need to check on a claim, pay a bill, or talk to a representative, they can easily access all their member features such as:
- Submit & Track Claims- Quickly and easily submit out-of-network claims online.
- Know Your Benefits- Review medical and pharmacy benefits for up to three years.
- Make Payments- Pay outstanding doctor bills and track online or in-person payments.
- Manage Prescriptions- Price a medication, find a pharmacy, order auto refills, and more.
- Member ID Card- Access digital member ID card from our website or mobile app.
- Live Chat- Start a Live Chat with one of our knowledgeable representatives.
In addition, with our robust data foundation, we were able to quickly mobilize and develop tailored tools at the outset of the COVID-19 pandemic. Within days of the first COVID-19 cases in our nation, our teams gathered to focus on rapidly delivering digital support and comfort to all consumers in a time of need. Our customers wouldn’t have expected this kind of support from a health benefits company, yet Anthem stepped up using the power of our digital expertise and partnerships to meet the greater health needs of our communities.
At Anthem Blue Cross and Blue Shield we understand our health connects us to each other. What we all do impacts those around us. So Anthem is dedicated to delivering better care to our members, providing greater value to our customers and helping improve the health of our communities.
Nomination Title: Anthem.com — Simplifying Healthcare Through Digital Innovation
