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Discover Financial Services, Riverwoods, Illinois: Trident 2.0

Company: Discover Financial Services, Riverwoods, IL
Nomination Submitted by: Golin
Company Description: Discover Financial Services is a digital banking and payment services company with one of the most recognized brands in U.S. financial services. Discover has become one of the largest card issuers in the United States and also offers private loan options, checking and savings accounts and certificates of deposit through its banking business. It also operates the Discover Global Network®.
Nomination Category: Technology Categories
Nomination Sub Category: Best Technical Support Strategy and Implementation
2023 Stevie Winner Nomination Title: Trident 2.0
  1. If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video:

     

  2. If you are providing an essay of up to 650 words, place it in the following space:

    Total 545 words used.

    Trident 2.0 is a highly integrated, autonomous pipeline for building, testing, deploying and releasing software to production that was created in-house. It strategically builds off the launch of Discover’s Trident 1.0 pipeline, with expanded reach, capabilities and enhancements aimed at delivering higher quality products to customers faster and easier while driving greater value for the business. Trident 2.0 was created to consolidate 100+ application pipelines/processes used by application teams for deploying and releasing code into a single, automated ecosystem, allowing the organization to achieve greater delivery consistency, reduced friction and lower risks due to change at a pace not seen before.

    Trident 2.0 completely redefines Discover’s approach to software change management and delivery by providing a smarter way of working with the elimination of most manual processes, redundancies and piece meal solutions. Over 90% of product teams across Discover are leveraging Trident 2.0 in some capacity, and are now enjoying faster speed to market, increased reliability/quality and ease-of-use with the most advanced technology incorporated into each phase: Build and Integration phase (GitHub, Jenkins, Gradle); Code Quality Check phase (Nexus IQ, Contrast Security, SonarQube); and Scan and Test Automation phase (JUnit, WireMock, Puppeteer, Test Library, Cucumber).

    The Trident team focused on making a flexible, scalable environment that can be easily updated to fit the needs of the many different applications it would be supporting. For example, the team used OCP to provide dedicated Jenkins servers to each application development product family allowing Jenkins to be completely scaled for pipeline execution to the enterprise without sacrificing performance and using infrastructure as configuration principles.

    With its innovative framework, Trident 2.0 solves multiple business problems under one umbrella, including simplifying Discover’s infrastructure environment, incorporating vulnerability change gates throughout every stage of the pipeline for stronger quality control, seamlessly integrating automation for a consistent and user-friendly experience, and improving the company’s delivery of high-quality software for its customers. The ability to release high-quality products/upgrades to customers in under 2 days on average compared to 2+ weeks prior to Trident 2.0 allows Discover to further strengthen its market share and capitalize on more business opportunities.

    The adoption of Trident 2.0 addresses many challenges facing teams when promoting changes to a production environment, such as delivery consistency and lowered risk due to change. Thanks to Trident’s automated change control gates and processes, Discover technologists are able to spend more time innovating, upskilling and strengthening the company’s products and services. The structure of Trident 2.0 along with its integrated automation processes and standards are redefining the speed at which Discover can deploy new features and products to customers while maintaining the highest levels of quality, reliability, security, governance and compliance. Customers and payments partners are now receiving new products and enhancements at a faster pace, which translates to greater control over their finances.

    As of year-end 2022, approximately 94% of direct banking eligible applications within Discover are either in pre-production or have been deployed to production with Trident 2.0. The remaining applications are scheduled to be fully migrated to Trident by the end of 2023 due to the many improvements made in the onboarding and migration process.

    The business value generated by applications that have been deployed to production using Trident is significant.

  3. Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the nominated technical support strategy and implementation since the beginning of 2021, OR an essay of up to 650 words? (Choose one):
    An essay of up to 650 words
  4. In bullet-list form, provide a brief summary (up to 150 words) of up to ten (10) of the chief accomplishments of the nominated technical support strategy and implementation since the beginning of 2021:

    Total 148 words used.

    • Applications in Trident 2.0 deploy over 90% faster than applications not integrated in the pipeline.
    • Speed to market improved from two weeks on average to a single day for applications deploying in Trident 2.0. 
    • Vulnerability issues found in Trident 2.0 are addressed in 1-3 days on average compared to 1-3 months on average for other pipelines due to how the Trident ecosystem was structured.
    • Risk exposure for applications deploying in Trident 2.0 is 60% lower than applications deploying in other environments.
    • $8 million in projected annual savings due to the adoption of. Overall, it has reduced the time spent by engineers during each release window by 1.5 hours on average, allowing team to finish earlier.
    • Comprehensive system component mapping across tooling in Trident 2.0 has increased data parity and provided new levels of visibility and transparency into application performance not available before.
Attachments/Videos/Links:
Trident 2.0
PDF Trident_graphic.pdf