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CORE VALUES
Our CEO Dean Newton, along with DDKS’ executive management team, have established our company as a collaborative innovation and technology hub that creates value and produces successful outcomes for clients through a focus on operational and innovation excellence, transformative technology, best-in-class service and culture transformation. Our company is guided by six core values that are the foundation of our success1.
EXCEPTIONAL BUSINESS RESULTS
The management team generated record growth, organizational best practices and profitable expansion into 33 states by revamping the strategy and organization, modernizing technology, upgrading IT systems, introducing new digital solutions and streamlining operations. This [REDACTED FOR PUBLICATION] led to national recognition for outstanding company results. The management team manages a dedicated Innovation Lab2 to bring differentiated products to market, enhance technology and data analytics, and improve the user experience3. The team received an Innovation Award and AM Best “Excellent” rating for management, innovation, and operations excellence.
In addition, the management team designed and executed a strategic plan that significantly increased B2B, B2C and e-commerce sales via enhanced sales strategies and processes as well as improved automation, user experience and mobile and digital services. They further enhanced talent development and training, business analytics, sales processes and technology solutions resulting in a significant increase in new market sales. Finally, the team launched new and simplified products and services, negotiated strategic partnerships, opened new distribution channels, and revamped digital and user services [REDACTED FOR PUBLICATION]. We have grown our provider network into the largest in our over 50-year company history4.
Finally, the management team implemented a Voice of the Customer and Predictive Analytics initiatives to drive product and service innovation. They further implemented technology, operations and analytics solutions that improved customer experience, reduced risks and costs, improved productivity and enhanced growth. The innovations resulted in 99.8% client retention and superior 98.4% customer satisfaction5. The team further revamped the performance management system to align corporate strategy and goals with human capital and resources to far exceed KPIs.
CULTURE TRANSFORMATION
The DDKS leadership team believes that a strong culture and employee engagement drives innovation and success. The team has prioritized providing a positive company culture through employee empowerment, transparent communication, encouraged collaboration and connection opportunities by creating and following a 10-point culture engagement plan6. DDKS leadership has created a culture that emphasizes winning and fun by celebrating success, encouraging all ideas, input and views to achieve the best result through weekly employee surveys, learning from our mistakes, and offering an environment where people enjoy their jobs. DDKS leadership created a dedicated Culture Committee that provides resources, educational workshops and activities around diversity equity & inclusion, team building and wellness. Our efforts grew the employee Net Promoter Score (NPS) to double the national average7.
RECOGNITION
DDKS has recently been recognized as: a Best Place to Work both nationally and locally; Company of the Year for insurance; Most Innovative Company of the Year; On of the Top 100 Healthiest Employers in the United States and the Top Healthiest Employer in Kansas for excellence in employee engagement, wellness and community service; and AM Best "Excellent" Rating among over 16,000 insurances companies for business management, innovation, operations excellence.
Our Call Center was named the Top Call Center in North America by the North American Customer Centricity Awards and was recently awarded the Benchmark Portal’s Center of Excellence Certification given to the top 10% of Call Centers nationwide. Our Marketing Team was recognized as National Marketing Team of the Year.
Our individual management team members were recognized as: Innovator of the Year and Executive of the Year (CEO, Dean Newton); CFO of the Year (CFO, Bryce Dougherty); HR Executive of the Year (Chief People & Strategy Officer, Jennifer Bauer); Idealist of the Year (Chief Innovation & Marketing Officer, Sarah Patterson).
Nomination Title: DDKS’ Executive Management Team
