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Citrix Online

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Company: Citrix Online, Goleta, CA
Company Description: Citrix Online, a division of Citrix Systems, Inc. (Nasdaq: CTXS), offers leading Web-based remote access with Citrix GoToMyPC®, remote support with Citrix GoToAssist™, and collaboration software and services with Citrix GoToMeeting™. Products are used by more than 10,000 companies worldwide, including Verizon Online, Siemens, Cablevision and Microsoft Business Solutions. www.citrixonline.com
Nomination Category: Products & Product Management Categories
Nomination Sub Category: New Product or Service of the Year - Computer Software - Software as a Service

Nomination Title: Citrix GoToAssist Express

Tell the story about this nominated product or service (up to 500 words). Describe its function, features, benefits, and sales to date. You may include hyperlinks to product photos and data sheets. IMPORTANT: Begin each link with http://, and enclose each link in square brackets; for example, [http://www.youraddress.com]:

Citrix Online first revolutionized the tech support industry back in 2000 by
creating the category of clientless remote support to meet a market need.
Today, we’re hosting more than 33 million sessions for our customers around the
world. Staying ahead of the pack through product innovation and a focus on
solving our customers' business needs is at the core of our DNA.

We are now the first to offer the only full suite of Web-based remote support
solutions to meet the needs of anyone, from individuals to large organizations.
Newly launched following a beta that attracted over 110,000 business users,
Citrix® GoToAssist Express® is a dynamic Web-based remote-support service that
enables individuals and small businesses to instantly provide online technical
support to their clients.

GoToAssist Express is an affordable, easy-to-use remote-support tool that
reduces travel time and lowers support costs. The Web-based software has been
built from the ground up to serve small companies and individual professionals.
With GoToAssist Express offers individual consultants and small businesses
purpose-built remote-support services to fit their needs.

It easily accommodates the needs of IT consultants, 'power users' and computer
gurus relied on by colleagues, associates and friends to provide technical
support. Instead of trying to troubleshoot problems over the phone or traveling
even for routine maintenance, support providers can now easily view and control
the client's computer remotely, saving both parties time and money.

GoToAssist Express is available for an all-inclusive flat fee plus an
innovative new option – a 24-hour “day pass.” The GoToAssist Express day pass
enables users to quickly provide live, unlimited technical support during any
24-hour period to colleagues, clients, friends and family held hostage by
computer software and hardware glitches on either PCs or Macs.

Citrix Online developed GoToAssist Express to address the unmet needs of an
emerging market segment. The 24-hour day pass feature is designed to benefit
small to medium-sized businesses on an as-needed basis, making it especially
relevant in today's uncertain economic climate.

According to leading research firm IDC's "Worldwide Clientless Remote Support
Software 2008-2012 Forecast," the clientless remote-support market is growing
from $126.1 million in 2007 to $335.7 million in 2012 at a compound annual
growth rate of 21.6%. Drivers for this growth include the proliferation of
small and medium-size businesses and consumers who have an increased need for
remote IT support and organizations that need to support both their external
customers and internal employees.

List hyperlinks to any online news stories, press releases, product reviews, or other documents that support the claims made in the section above. IMPORTANT: Begin each link with http://, and enclose each link in square brackets; for example, [http://www.youraddress.com]:

http://blog.gotoassist.com

http://www.youtube.com/watch?v=8i8r06lEgZw   

http://www.gotoassist.com/en_US/faqs.tmpl

http://callcenterinfo.tmcnet.com/news/2009/02/20/4002347.htm

http://smallbiztechnology.com/archive/2008/01/giving-in-person-help-when-you.html  

Provide a brief (up to 100 words) biography about the leader(s) of the team that developed this nominated product or service:

As VP and CTO, Bernd Christiansen shapes and directs Citrix Online’s technology
vision and strategy and leads the company’s research into new products and
technology. He was a co-founder of Expercity, the organization that became
Citrix Online after its 2004 acquisition by Citrix Systems, and the first to
deliver remote desktop access and remote support as a service.

Mr. Christiansen has led the development of the proprietary screen-sharing
technology that powers the award-winning GoToAssist, GoToMyPC, GoToMeeting and
GoToWebinar services. He has been granted a patent on Citrix Online's core
technology and has filed numerous other patent applications.