Company: CarParts.com
Nomination Submitted by: 5WPR
Company Description: CarParts.com is a technology-driven eCommerce company that takes the stress out of vehicle repair and maintenance. After being in business for 25+ years, CarParts.com streamlined its efforts to become a one-stop shop for vehicle repairs and built a seamless factory-to-consumer online shopping experience.
Nomination Category: Company / Organization Categories
Nomination Sub Category: Company of the Year - Automotive & Transport Equipment - Large
 Nomination Title: CarParts.com
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the achievements of the nominated organization since January 1 2021, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
N/A
- If you are providing written answers for your submission, you must provide an answer to this first question: Briefly describe the nominated organization: its history and past performance (up to 200 words):
Total 199 words used.
CarParts.com is a technology-driven eCommerce company that takes the stress out of vehicle repair and maintenance. After being in business for 25+ years, CarParts.com streamlined its efforts to become a one-stop shop for vehicle repairs and built a seamless factory-to-consumer online shopping experience.
Dedicated to creating the best customer experience possible, CarParts.com utilizes world-class design principles and the latest technologies to deliver a fast, easy-to-use, and mobile-intuitive website. With a company-owned national distribution center network, CarParts.com brings the best brands and manufacturers directly to consumers, cutting out the brick-and-mortar supply chain costs to provide quality parts at a discount.
CarParts.com knows drivers need the parts they order right away to get back on the road quickly and safely; that’s why it has strategically placed over 1.2 million sq. ft. of fulfillment operations across the contiguous United States. With brand and factory-direct self-distribution, CarParts.com offers a wide selection of new, quality auto parts for car repair, maintenance, and collision as well as accessories. The site’s catalog includes over 1 million products—all at extremely competitive prices. Paired with its vehicle selector, fast shipping, and satisfaction guarantee, CarParts.com ensures drivers get what they need.
- If you are providing written answers for your submission, you must provide an answer to this second question: Outline the organization's achievements since the beginning of 2021 that you wish to bring to the judges' attention (up to 250 words):
Total 233 words used.
Since January 2021, CarParts.com has reimagined its principles of financial discipline, operational excellence, and incomparable customer service, catapulting it to success. The firm saw record-high sales increases and expanded profit margins. It also boosted its website traffic, with a flagship platform that receives over 100M visits a year. As the one-stop shop for vehicle repair and maintenance needs, CarParts.com secured eleven consecutive quarters of year-over-year growth, and three consecutive years of growth, with record quarterly sales up 16% from the prior year period, to $164.8 million in Q3.
CEO David Meniane led the company’s comprehensive operational turnaround that doubled the size of the business in the three years under his leadership. He has hired hundreds of new employees, growing the firm’s global employee count to more than 1,800 people.
Due to its operational excellence, CarParts.com opened four brand-new distribution centers and implemented an entirely refreshed supply chain technology stack. The company continued to thrive amid global supply chain disruptions and an inflationary environment by focusing on data-driven decisions and developing first-rate data science and inventory forecasting capabilities. Through metrics-based management and analysis, CarParts.com has achieved its goal of reaching 98% of customers within a 2-day transit time. These investments demonstrate the company’s dedication to creating the best possible experience for customers, from the moment they search the website to the time the product arrives on their doorstep.
- If you are providing written answers for your submission, you must provide an answer to this third question: Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 250 words):
Total 231 words used.
CarParts.com avoided many of the supply chain disruptions that hindered their competitors' ability to consistently meet the needs of their customers in a timely manner. Since the start of the pandemic, the company made strategic investments to load up inventory and strengthen relationships with manufacturers.
By offering a wide selection of private brands at competitive price points, CarParts.com provides parts and accessories at more affordable rates than competitors. Last year, the company grew its addressable market and increased customer retention rates, focusing on the do-it-for-me (DIFM) customer that relies on outside servicing rather than a DIY method of repair. To remove the stress from vehicle care, CarParts.com further expanded its offerings, allowing customers to book an appointment directly through the site, with a trusted local mechanic for all their repair needs.
The new “Get It Installed” program has already helped more than 2,500 people. With Get It Installed, the company’s goal is to make car repairs reliable, transparent, and accessible by offering a frictionless solution for both automotive parts and services. CarParts.com understands the frustrations associated with finding and installing the right part; by always putting customers first, CarParts.com conveniently connects car owners to the parts, services, and repairs they need to get back on the road. They continue to create innovative and effective new products that empower drivers along every step of their journey.
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 25 words used.
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