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 Company: BT Conferencing, Quincy, MA
Company Description: BT Conferencing was launched in the US in 2001 from BT Conferencing UK. We specialize in the delivery of reliable, robust and innovative conferencing solutions and product hardware to some of the largest companies in the world and have evolved to become the most dynamic and fastest growing global provider of audio, video and web collaboration services in the industry.
Nomination Category: Support Categories
Nomination Sub Category: Best Support Team
Nomination Title: BT Conferencing's US Technical Operations Center
- Tell the story about what this nominated team achieved since January 1 2007 (up to 500 words). Focus on specific accomplishments, and relate these accomplishments to past performance or industry norms. Be sure to mention obstacles overcome, innovations or discoveries made, and outcomes:
In 2006 BT Conferencing took another foundational step to further enable it to
continue its rapid growth by moving office locations from Braintree,
Massachusetts to North Quincy, Massachusetts. A planning team was assembled in
order to map out all of the different phases and tasks that would be necessary
in order to move equipment, systems and almost 300 people while still
conducting its business as usual.
The Technical Operations Center’s (TOC) Director, Brian Marques, was assigned
to this team and in addition to others, some of his department’s
responsibilities included ensuring building security. This consisted of
security camera and card access installation, relocating desktop computers and
ensuring connectivity to the data port, telephone connectivity which included
obtaining and assigning new extensions, and verifying voice mail accounts.
The TOC team also played an essential role by interfacing with the
Infrastructure team to synchronize the TOC’s work on telephones and end user
system access with Infrastructure’s total redesign of the BT Conferencing US
network.
In early 2007 the planning was well underway and move dates of July and August
2007 were established for this two phase project. It was around this time that
TOC members were asked to step up and take a more proactive role as their
leader, Brian, had been diagnosed with stage 3B lung cancer and would no longer
be able to complete tasks in the required time frames due to his treatment
schedule.
The TOC staff did step up and, in a big way. Chris Larkin, a Technical
Specialist, assumed Brian’s role and did a great job of meeting all the
deadlines set forth in the project plan. Additionally, the other team members,
Ed Branco, Paul Helmuth, Scott Cook and Bryan Bales, also helped to ensure that
the work related to many of the tasks was completed in a timely manner. This
team was on hand and spent the entire weekend, days and nights, of Phase One in
both Braintree and North Quincy moving and setting up computers and phones for
150 employees. After Phase One was completed, the team was now required to
support two locations as BT Conferencing still had staff in the Braintree
office.
During Phase Two they moved the remaining staff to North Quincy, once again
giving up their personal time off during the weekend to ensure another smooth
transition. The TOC team is diligent and dedicated and deserves much credit
for pushing forward with the move despite what was happening to their group
leader. At this time Brian’s cancer issue appears to be behind him. He is
awaiting the results of his latest CT scan to confirm.
- List hyperlinks to any online news stories, press releases, or other documents that support the claims made in the section above. IMPORTANT: Begin each link with http://, and enclose each link in square brackets; for example, [http://www.youraddress.com]:
- Provide a brief (up to 100 words) biography about the leader(s) of the nominated team:
Having started with BT Conferencing in November 2005as the US Technical
Operations Center Manager, Brian Marques now leads the department as the
Director of US Technical Operations/Infrastructure Change Management and has
brought to the company several years of experience managing a high volume
support center. Brian's experience includes the creation and implementation of
a technical support call center for the Commonwealth of Massachusetts
Department of Mental Health as well as management of the CommonHelp call center
for the Information Technology Division of the Commonwealth of Massachusetts.
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