Company: BirdEye, Palo Alto, CA
Company Description: Founded in 2012, BirdEye is headquartered in Silicon Valley and led by alumni from Google, Amazon and Yahoo. 50,000+ businesses use BirdEye’s all-in-one software for review monitoring, review generation, review marketing, customer surveys, social listening, social publishing, social engagement, customer support ticketing, listings, webchat, business insights, and competitive benchmarking.
Nomination Category: Company / Organization Categories
Nomination Sub Category: Fastest Growing Tech Company of the Year - Up to 2,500 Employees
 Nomination Title: Birdeye
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the achievements of the nominated organization since January 1 2022, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: Briefly describe the nominated organization: its history and past performance (up to 200 words):
Total 186 words used.
Birdeye, the driving force behind over 100,000 businesses, experienced unprecedented growth and technological brilliance in the fast-paced realm of technology over the past year. This powerhouse platform is not just about numbers; it's about connections and making waves for businesses of all sizes.
Empowering Businesses with Social Media Tools:
In the past year, Birdeye became a trailblazer by introducing powerful Social Media Tools, a cornerstone for businesses looking to enhance their online presence. These tools empower businesses to navigate the complexities of social media, fostering engagement and amplifying brand voices.
BirdAI: Pioneering the Future of Artificial Intelligence:
Birdeye boldly ventured into the future with BirdAI, unveiled at the inaugural Birdeye View user conference. BirdAI sets a new standard in the AI landscape, democratizing AI capabilities for local businesses worldwide and revolutionizing audience connections in the digital age.
Birdeye View: A Confluence of Minds, Ideas, and Innovation:
The prestigious Birdeye View in 2023 brought together tech industry luminaries, including speakers from Google and Microsoft. With over 3,500 registered attendees, 750+ local businesses, and 50+ speakers, this event exemplified Birdeye's commitment to fostering dialogue and innovation.
- If you are providing written answers for your submission, you must provide an answer to this second question: Outline the organization's achievements since the beginning of 2022 that you wish to bring to the judges' attention (up to 250 words):
Total 182 words used.
Serving 100,000 Businesses: A Milestone of Success:
Birdeye proudly reached a significant milestone by serving 100,000 businesses, emphasizing dedication to providing solutions that empower companies to thrive in the digital landscape.
G2 Award: Recognizing Excellence in Customer Experience Solutions:
Birdeye's commitment to excellence was validated with the #1 position in G2’s Fall 2023 Online Reputation Management Grid® Report, reinforcing its leadership in customer experience solutions.
Birdeye Goes Global: Acquisition of Cube Online:
Expanding its global footprint, Birdeye strategically acquired Cube Online, enhancing capabilities to serve businesses worldwide with localized solutions.
Birdeye and Google Partnership: Leveraging the Power of Google AI:
The extended partnership with Google underscores Birdeye's commitment to transforming digital customer experiences by aligning innovative solutions with Google's AI capabilities.
$100M ARR Milestone: A Testament to Accelerated Growth:
Birdeye surpassed the $100 million Annual Recurring Revenue (ARR) milestone, reflecting accelerated growth and increasing recognition of the value provided to businesses globally.
Appointments Solution: Tailoring Innovation for Dental Practices:
Responding to dental practices' unique needs, Birdeye launched an Appointments Solution, streamlining scheduling processes and solidifying its commitment to industry-specific solutions.
- If you are providing written answers for your submission, you must provide an answer to this third question: Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 250 words):
Total 122 words used.
In addition to these achievements, Birdeye maintained an 86% Employee Happiness score, hired 583 new employees globally, implemented a global HR Business Partner model, and welcomed teams in Australia and the UK. The company upleveled its hiring process, created global onboarding/offboarding processes, executed a flawless benefits enrollment process, and launched a global HR system - Paylocity. Leadership sessions for managers and documented career paths further enhanced employee experience, while the relaunch of The Nest employee intranet contributed to a year of extraordinary progress.
Birdeye looks to the future with excitement, particularly as it unfolds its latest venture—offering social media software as a standalone product. With a spirit of continuous innovation, the company is poised for even greater achievements in the years to come.
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 62 words used.
For this nomination, we've curated a diverse array of content, including videos capturing key moments from our inaugural Birdeye View user conference, highlights of tools we've launched, significant milestones achieved, unveiled solutions, and much more. This compilation serves to not only underscore our exponential growth but also to vividly depict the remarkable innovations and progress made throughout the past year at Birdeye.
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