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In the past 12 months, AutoLeap has experienced an extraordinary journey, evolving from a Series A startup to a formidable Series B player in the thriving auto repair shop management industry. Under the visionary leadership of our esteemed CEOs and founders, Rameez Ansari and Steve Lau, we've achieved remarkable milestones, reflecting our unwavering commitment to excellence and strategic direction.
We've expanded our team from 150 to a robust 200, across two continents, which serves as a testament to our founders’ dedication to nurturing talent and fostering growth within our organization. This commitment to job creation, amidst a challenging economic climate, echoes our leaders' values of prioritizing job security and supporting our workforce.
Securing a Series B investment of $30 million in 2023 (clickhere for techcrunch article), despite challenging economic circumstances, showcased investor confidence in our leadership's strategic foresight and ability to navigate market complexities. This achievement speaks volumes of our founders’ ability to position AutoLeap as THE name in the shop management software industry. With the additional resources, AutoLeap was able to streamline processes, improve upon the foundation already built and support our customers even more.
Our founders’ dedication to operational excellence and innovation has propelled us to new heights, evidenced by our exponential growth in Annual Recurring Revenue (ARR) that doubled by the end of 2023, not to mention our commitment to customer satisfaction has resulted in a remarkable 60% drop in churn rate, which took us from 2.33% to 1.50%. This only further highlights our founders’ customer-centric approach. This feat was achieved thanks to unleashing top-notch product enhancements, such as global search enhancement, allowing customers to save time by quickly accessing key information all in one place. With these improvements we've been able to boldly venture into tire, multi-location, and earlier stage shops while maintaining the rock-solid stability of our core product. And guess what? We've hit a significant milestone—our 1500th customer! Thanks to our founders’ unwavering dedication, AutoLeap has now touched the lives of over 1500 communities, offering transparency and trust by making it easier for end consumers to write google reviews, schedule appointments and ensure people find reputable shops focused on efficiency and quality for their autocare needs (clickhere for a customer testimonial).That's more cars on the road and a boost to the economy. And hey, our supported shop owners are not just thriving; they're tripling their revenue and still making it home for dinner—talk about a win-win!
Our founders' relentless pursuit of improvement drove AutoLeap to collaborate with Hobson & Company for an ROI survey, yielding exceptional results. The survey unveiled a remarkable 1300% ROI for AutoLeap clients, showcasing substantial time savings such as a 60% reduction in invoicing/estimation time and a 50% decrease in customer communication time. Bolstered by these outcomes, we confidently expanded our services to larger clients, with our first enterprise partner experiencing a remarkable 70% year-over-year growth in their inaugural year with AutoLeap.
Furthermore, our founders' unwavering commitment to excellence is evidenced by our numerous accolades. Notably, the esteemed Inc Power Partner Awards, garnered through the votes of our valued clients, highlight the tangible value we deliver to our partners. Additionally, our recognition with eight G2 Awards solidifies our standing on the esteemed G2 platform, a trusted resource for software solutions insights. Moreover, our consecutive attainment of the Great Place to Work certification underscores the supportive environment fostered by our founders, ensuring the ongoing flourishing of our team and culture.
In conclusion, AutoLeap's transformative journey in the past year has been characterized by remarkable growth, innovation, and partnership. Guided by a visionary founding team, we've expanded our workforce, helped our customers triple their revenue, and broken glass ceilings in revenue growth and customer satisfaction. As we remain committed to excellence and customer-centricity, AutoLeap stands poised as an industry leader, continuously reshaping the landscape of shop management software and setting new standards for the industry.
Nomination Title: AutoLeap's Founding Team
