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AutoLeap is a startup that provides a full-suite shop management software solution to the auto repair industry. Our company aims to improve the lives of auto repair shop owners by bringing modern software innovations to their underserved markets, helping to support and grow their businesses. AutoLeap's leadership team consists of repeat CEOs, EY Entrepreneurs of the Year, and industry leaders with experience in management consulting and investment banking. AutoLeap's software provides customers with comprehensive digital tools, including those that have helped them receive new five-star online customer reviews, achieve rapid one-year revenue increases, increase technician efficiency, and enhance customer satisfaction. The company's unique customer-focused approach and company culture have enabled it to employ over 100 people since its inception, all while maintaining a healthy work-life balance for its employees.
AutoLeap has achieved impressive growth and hit many milestones in the past 12 months. Our software has enabled clients to expand their businesses by opening new locations and boosting profitability while freeing up time spent on manual tasks. In March 2022, we reached a significant milestone by creating over 100 employment opportunities.
We pride ourselves on fostering a workplace culture that our employees highly value, as demonstrated by our excellent 4.8-star rating on Glassdoor based on over 90 reviews. Additionally, our dedication to providing exceptional customer service has earned us an impressive 4.9-star rating on Capterra based on feedback from more than 215 users.
Our team has grown substantially, with our headcount increasing from 8 to over 100 employees, including a dedicated customer experience team that has doubled in size from 21 to 40 members in just 12 months. Our commitment to providing efficient and effective customer support is evident in our impressive metrics. Over the past year, we resolved 70% of customer chat inquiries in under 30 minutes, with a median time-to-close of under 25 minutes. Furthermore, 99% of our chats had an average response time of under 1 minute, with a median response time of 22 seconds.
Overall, AutoLeap has experienced significant growth and success over the past year, with a strong focus on employee satisfaction and customer service excellence.
AutoLeap's high ratings on Glassdoor and Capterra speak to the quality of our entire organization. Moreover, AutoLeap's 100% custom implementation approach sets us apart from the competition and ensures that every customer is prepared and ready to go live.
In addition, AutoLeap's creation of over 100 jobs in just one year is a significant achievement that sets us apart from our competitors, particularly given that it was accomplished with a 100% remote team. This achievement demonstrates our company's continued commitment to investing in our team's culture and wellness while providing opportunities for growth and development.
Nomination Title: AutoLeap
