Company: AutoLeap: Atlanta, GA
Company Description: AutoLeap is a software solution that helps independent auto repair shops modernize their operations by providing a comprehensive suite of digital tools. By leveraging AutoLeap's expertise, shop owners can streamline customer communication, automate manual processes, and maximize technician efficiency, resulting in increased revenue and customer satisfaction.
Nomination Category: Company / Organization Categories
Nomination Sub Category: Startup of the Year - Business Products Industries
 Nomination Title: AutoLeap
- Which will you submit for your nomination in this category, a video of up to five (5) minutes in length about the achievements of the nominated organization since January 1 2021, OR written answers to the questions for this category? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the nominated video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video.
- If you are providing written answers for your submission, you must provide an answer to this first question: Briefly describe the nominated organization: its history and past performance (up to 200 words):
Total 127 words used.
AutoLeap is a startup that provides a full-suite shop management software solution to the auto repair industry. Our company aims to improve the lives of auto repair shop owners by bringing modern software innovations to their underserved markets, helping to support and grow their businesses. AutoLeap's leadership team consists of repeat CEOs, EY Entrepreneurs of the Year, and industry leaders with experience in management consulting and investment banking. AutoLeap's software provides customers with comprehensive digital tools, including those that have brought them new five-star online customer reviews, rapid one-year revenue increases, increased technician efficiency, and enhanced customer satisfaction. The company's unique customer-focused approach and company culture have enabled it to employ over 100 people since its inception, all while maintaining a healthy work-life balance for its employees.
- If you are providing written answers for your submission, you must provide an answer to this second question: Outline the organization's achievements since the beginning of 2021 that you wish to bring to the judges' attention (up to 250 words):
Total 230 words used.
AutoLeap has achieved impressive growth and hit many milestones in the past 12 months. Our customer base has increased by over 100%. Our software has enabled clients to expand their businesses by opening new locations and boosting profitability while freeing up time spent on manual tasks. In March 2022, we reached a significant milestone by creating over 100 employment opportunities.
We pride ourselves on fostering a workplace culture that our employees highly value, as demonstrated by our exceptional 4.8-star rating on Glassdoor based on over 90 reviews. Additionally, our dedication to providing exceptional customer service has earned us an impressive 4.9-star rating on Capterra, based on feedback from more than 215 users.
Our team has grown substantially, with our headcount increasing from 8 to over 100 employees, including a dedicated customer experience team that has doubled from 21 to 40 members in just 12 months. Our commitment to providing efficient and effective customer support is evident in our impressive metrics. Over the past year, we resolved 70% of customer chat inquiries in under 30 minutes, with a median time-to-close of under 25 minutes. Furthermore, 99% of our chats had an average response time of under 1 minute, with a median response time of 22 seconds. Overall, AutoLeap has experienced significant growth and success over the past year, with a strong focus on employee satisfaction and customer service excellence.
- If you are providing written answers for your submission, you must provide an answer to this third question: Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the organization's past performance (up to 250 words):
Total 219 words used.
AutoLeap's achievements in the past year are indeed significant in multiple ways. Firstly, our company's exceptional growth rate of more than 100% in its customer base reflects our commitment to delivering excellent customer service and innovative software solutions in a highly competitive market.
Regarding customer satisfaction, AutoLeap's high ratings on Glassdoor and Capterra speak to the quality of our entire organization. Our response times and resolution rates are among the best in the industry, with most of our chats resolved in under 30 minutes and customer support response times under a minute. Moreover, AutoLeap's 100% custom implementation approach sets us apart from the competition and ensures that every customer is prepared and ready to go live.
In addition, AutoLeap's creation of over 100 jobs in just one year is a significant achievement that sets us apart from our competitors, particularly given that it was accomplished with a 100% remote team. This achievement demonstrates our company's continued commitment to investing in our team's culture and wellness while providing opportunities for growth and development.
Finally, AutoLeap's investment in its team, technology, and infrastructure, including doubling the size of our customer experience team, has paid off, and we're proud of the progress we've made. AutoLeap will continue to innovate and improve to provide its clients with the best software management solutions possible.
- You have the option to answer this final question: Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 249 words used.
As part of our commitment to transparency and accountability, we are pleased to provide several hyperlinks to online reviews and customer testimonials as supporting materials for the claims made in this nomination. These testimonials serve as powerful evidence of the tangible results that AutoLeap has delivered to its valued clients.
Our first example, is a review on Capterra, a reputable software review site, where a customer shares their positive experience with AutoLeap's software. The review highlights the ease of use, efficiency, and excellent customer service that the customer received from AutoLeap.
Our second example is a video testimonial from a satisfied AutoLeap customer who shares how our software has improved their business operations in terms of ease of use, reduced no-shows, and increased transparency between them and their own customers. In the video, the customer highlights the positive impact AutoLeap has had on their business and how it has helped them achieve over a 500% increase in revenue in just one year.
AutoLeap's unwavering commitment to providing exceptional customer experience is reflected in our outstanding reviews on reputable sites such as G2. One such review stands out, where a customer raves about the ease of use and guided support they received from AutoLeap's team from the initial demo all the way through their onboarding and go-live dates.
We are proud to have received such positive feedback from our customers, as it confirms our belief in the efficacy of our software solution and the exceptional service provided by our team.
| Attachments/Videos/Links: |
|---|
|
