1-800-GeeksOnTime
Company: 1-800-GeeksOnTime, Lynden, Washington
Company Description: 1-800-GeeksOnTime is THE fastest Nationwide Computer and Network Services Company. Providing onsite and remote services 24/7 anywhere! Founder, Venus McNabb, 28, was awarded the 2004 Stevie Award for Best Young Entrepreneur. A finalist in Inc. Mag’s Best Entrepreneur, and is one of the 40 Under 40 to Watch in BIV mag. She will appear in Business 2.0 and Entrepreneur.
Nomination Category: Individual Awards Categories
Nomination Sub Category: Best Customer Service Executive
Nomination Title: Mike Lewis, Director of National Service Management
1. Tell the story about what this nominee achieved in 2004 (up to 500 words). Focus on specific accomplishments, and relate these accomplishments to past performance or industry norms. Be sure to mention obstacles overcome, innovations or discoveries made, and outcomes:
Mike Lewis deserves to the top choice for Best Customer Service Executive of the
year because of the sheer scope of his management duties as Director of National
Service Management for 1-800-GeeksOnTime, one of the fastest growing IT and
technology support companies in the United States.
1-800-GeeksOnTime manages more than 1500 incidents of service a month and it
requires a strong team of service managers to supervise them, and ensure
customers receive more than the service they desire. The entire team is lead by
Mike who manages schedules, quality control, supervises the customer service
and technician support. All of those elements come together towards creating a
dependable, accountable and pleasurable service experience in an industry in
which customers are almost always facing frustration of one sort or another. Mike
is the one individual who coordinates the whole picture and makes the company
look good even in times of stress or upset.
Mike brings a wealth of academic, entrepreneurial, and technical experience to his
position and manages a great array of people, systems, and services forging one
of the most powerful service systems ever developed. He is universally acclaimed
by GeeksOnTime customers, technicians, and staff members for his knowledge,
wisdom, patience and friendly manner as he has moved his team to greater
heights of performance for each month he has held his position. He is considered
the most key hire in the company.
Mike possesses one of the greatest assets of leadership. He listens. He listens to
the customers first and then takes action to solve every problem and meet every
challenge and uses each challenge to constantly look for way to improves
systems and processes without ever making people feel corrected or disciplined.
He is inspiring, motivating, and energizing to all those around him. Mike never
punches the clock and yet always strives to make sure that his people are getting
the breaks and rest they need to be re-energized in a fast paced environment.
Mike is also a risk taker and an "intrapreneur". As the former CEO of ASAP
Computers, one of the largest computer service companies in the state of Oregon,
Mike took a big risk in joining 1-800-GeeksOnTime at a salary less than his
experience and Masters Degree in Computer Science would normally warrant. His
belief in the branding and service excellence of 1-800-GeeksOnTime lead him to
put his already successful career on hold to join a company that he believes
strongly in and was willing to invest his time into. He is like all great
entreprenuerial talents, not only driven by money but ideas. As a former Computer
Science professor at the University of Alaska, he has always had a passion of
technology education and feels that 1-800-GeeksOnTime is a way to bring more
sense and sensibility to the way people deal with comptuers and information
systems on a popular level and is driven with passion to make that vision
succeed.
The word manage means to ensure results, to handle complex systems and
people and Mike Lewis is the essence of great management. He understands
technology and people and how to make them work together seamlessly to create
extraordinary results. He is the Customer Service Executive of the Year! Hands
down.
2. List hyperlinks to any online news stories, press releases, or other documents that support the claims made in the section above. IMPORTANT: List each link on a separate line, begin each link with http://, and enclose each link in square brackets; for example, [http://www.website.com]:
3. Provide a brief (up to 100 words) biography about this nominee:
Mike Lewis joined 1-800-GeeksOnTime as Head of National Service Management a successful business owner and technology educator with more than 20 years of
extensive experience. As co-founder/CEO of A.S.A.P. Computer Consulting, he
developed the largest IT Services business in Southern Oregon. With degrees in
Computer Science and Business Management and certifications that include
MOUS and Novell CNA, coupled with his years experience working with the US
Military, Department of Labor, and Department of Defense. He has been a
Professor at the University of Alaska and an Instructor with Rogue Community
College, the Small Business Development Center.