Company: Yuksekbilgili Egitim & Danismanlik, Istanbul, Turkiye
Company Description: Yuksekbilgili Egitim ve Danismanlik, established at 2016 founded by Dr.Zeki Yuksekbilgili is one of the biggest training and consulting companies in Turkiye. The company managed to give training and consulting services to nearly 80% of Turkey’s biggest organizations. With more than 100 training subjects, the company managed to train more than 50.000 participants online and offline.
Nomination Category: Sales Awards Team Categories
Nomination Sub Category: Sales Support Team of the Year - Business Services Industries
 Nomination Title: Yuksekbilgili Sales Support Team
- Which will you submit for your nomination in this category, a video of up to five (5) minutes, explaining the achievements since July 1, 2021 of the nominated team, OR written answers to the questions? (Choose one):
Written answers to the questions
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video. If you are submitting written answers to the questions for this category, provide them in the spaces below.
- Briefly describe the nominated team: its history and past performance (up to 200 words):
Total 69 words used.
Yuksekbilgili Egitim ve Danismanlik, established in 2016 and founded by Dr Zeki Yuksekbilgili, is one of Turkey's most significant training and consulting companies. The company gave training and consulting services to nearly 80% of Turkey's most prominent organizations. With more than 100 training subjects, the company managed to train more than 50.000 participants online and offline. The company managed to answer more than 2500 customer demands in 2023.
- Outline the team's achievements since July 1 2021 that you wish to bring to the judges' attention (up to 250 words):
Total 108 words used.
Yuksekbilgili has no formal customer service. All the employees, from the secretaries to trainers and then to the general manager, reply to customers' calls by mail and telephone. The informal customer service team managed to answer 2516 customer inquiries in 2023 with a satisfaction score of 85,45. The customer inquiries were about the pricing and organization of 423 trainings on 51 different subjects, pricing, progress and reporting of 19 consulting services and two online summits (9th Corporate Academies Summit 2023, 1st Diversity Equality and Inclusion Summit) at which each had ten speakers and more than 200 participants. A total of 7 people handled all calls and emails.
- Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the team's past performance (up to 250 words):
Total 142 words used.
In 2023, Yuksekbilgili managed a 25% increase in customers and a 59% rise in inquiries from these customers; also, the company has performed 2 summits. The company focus extended to evolving the support staff. Instead of enlarging a specific customer service department, the company created an informal customer service derived from the current employees of all levels. The CSAT score has been measured as 85,45 (the national benchmark is 72 in Turkiye for business services), and the CSAT score of the previous year was 71,20. The average number of replies per working day for 2023 was 10,06, 54% higher than the last year. Also, the company rebalanced workloads to better align with employees' individual skills. The average number of inquiries per employee was measured as 359,30. A total of 2515 inquiries were all replied to by seven employees.
- Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 50 words used.
Satisfaction results for all inquiries of 2023 (by mail and telephone)
Customer services metrics summary
Customer reviews
The training services website (https://www.yuksekbilgili.com/wordpress/neler-yaptik/)
The microwebsite of 9th Corporate Academies Summit 2023 (https://www.yuksekbilgili.com/wordpress/kurumsal-egitim-zirvesi-9/)
The microwebsite of 1st Diversity Equality and Inclusion Summit (https://www.yuksekbilgili.com/wordpress/esitlilik-cesitlilik-ve-kapsayacilik-zirvesi-2023/)
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