Wyndham Vacation Ownership
Company: Wyndham Vacation Ownership, Orlando, FL
Company Description: As the world’s largest developer and marketer of flexible, points-based vacation ownership products, Wyndham Vacation Ownership has developed or acquired more than 160 vacation ownership resorts throughout the United States, Canada, Mexico, the Caribbean and the South Pacific that represent approximately 20,500 individual vacation ownership units.
Nomination Category: Sales Awards Individual Categories
Nomination Sub Category: Sales Representative of the Year
Nomination Title: Mitsue Lincicum, Waikiki International Frontline Sales Agent
Tell the story about what this nominee achieved since the beginning of July 2010 (up to 500 words). Focus on specific accomplishments, and relate these accomplishments to past performance or industry norms. Be sure to mention obstacles overcome, innovations or discoveries made, and outcomes:
This Hawaii-based frontline sales agent has truly exceled in her role in 2011,
ranking No. 1 at our Waikiki site. Her performance by the numbers:
• 388 tours with 103 net sales (closing rate of 26.5%)
• $2,512,400 net volume with an 86% retention (no deposit volume)
• $6,475 Volume Per Guest
Within her own company, the performance will earn her a special annual award as
one of the top sales persons in the organization.
Her site is the only one within our company that services a full Japanese
international clientele, and this nominee has embraced the opportunity to excel
in sales to this market – even in the wake of the economic upheaval resulting
from the country’s tragic natural disaster. She combined sensitivity for the
situation with a positive manner about the significance and importance of
family vacations to support the company’s strategy of growth in the Japanese
market.
With her determined focus on cultivating the Japanese market, it was no
surprise that she launched an initiative in 2011 specifically aimed at
educating Japanese prospects. She took her iPAD on presentations and pulled it
out for show-and-tell in the field, giving prospective Owners a peek at various
destinations they can visit while she explained how our network of sites can
create a future of “dream vacations” for them.
She also devised an idea to leverage the sales she made as a tool in her
engagement with prospects. She took pictures of new owners … and showed them
off as she told stories about ownership with her prospects.
This nominee exhibits the trait that produces award-winning sales: persistence –
a determination to overcome obstacles and objections. She sets goals, regularly
tracks her performance, and works to reach or exceed them. Her presentations
are custom-adapted for each prospect, based on understanding the client’s needs
and wants.
The effect of the tsunami on this nominee’s principal market has been fewer
arrivals from Japan into Honolulu. Yet she has maintained a tour flow above
budget!
We undertook reorganization of our Japanese Owner Services Team, and this
nominee has played a role, partnering with the team to help her owners – a
synergy that has benefited the team, this nominee and her owners.
List hyperlinks to any online news stories, press releases, or other documents that support the claims made in the section above. IMPORTANT: Begin each link with http://, and enclose each link in square brackets; for example, [http://www.youraddress.com]:
Provide a brief (up to 100 words) biography about the nominee:
Mitsue Lincicum is Hawaii-based frontline sales agent, ranking No. 1 at our
Waikiki site. She has been with Wyndham Vacation Ownership since December 2009.