What's New & Different for 2025
Eligibility Timeframe:
- Eligibility extends from July 1, 2022 through January 22, 2025. Nominations should cite achievements made during that window.
Entry Deadlines
- October 11, 2024: Early-bird entry deadline - entry fees discounted by $45
- November 20: Final entry deadline
- January 22, 2025: Last day late entries will be accepted with payment of $55 late fee per entry
Entry Fees
- Entry fees have not been raised from the 2024 competition.
- Entry fees have been eliminated for a number of the Sales Individual categories and for all of the Sales Distinction categories. The $55/entry late fee will still be assessed for these categories after November 20, however.
New Categories
- There is an entirely new group of categories, called Solutions & Implementations. These categories recognize sales, business development, contact center, and customer service-related products, services, and implementations since July 1 2022.
- There are two new Customer Service Achievement categories:
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86. Best Use of Omnichannel in Customer Service
Recognizing organizations for meeting customer expectations across multiple platforms. Successful nominees in this category have mastered the art of seamlessly connecting various touchpoints, both digital and physical, to provide a cohesive customer journey. This category is split into five separate categories:
a. Computer Industries: recognizes achievement in the internet/new media, computer hardware, computer software, computer services, etc. industries.
b. Financial Services Industries: recognizes achievement in the accounting, banking, financial services, insurance, etc. industries.
c. Other Service Industries: recognizes achievement in all service industries except for financial services.
d. Telecommunications Industries: recognize achievement in all telecommunications industries.
e. All Other Industries: recognizes achievement in all industries that are not covered by one of the other e-Commerce Customer Service Award categories. -
87. Customer Service Transformation Award
Recognizing organizations for their improvements in customer service performance since July 1, 2022, over prior periods. Include in your nomination detail to quantify the performance improvement, based on your KPIs and any other indicators you measure.
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Higher Average Score Required to Qualify for Stevie® Award Status
- The minimum average judges' score required to qualify for Gold, Silver, or Bronze Stevie Award status has been raised from 7.5 out of a possible 10, to 7.75.
New Awards Announcement Process
- In the past we announced Finalists 5-6 weeks prior to the annual awards banquet, and then revealed the Gold, Silver, and Bronze Stevie Award placements from among the Finalists at the banquet. At the event, Gold Stevie winners were called to the stage to accept their trophies and make a speech, while Silver and Bronze Stevie winners were presented their medallions at their tables.
- Starting in 2025 we will pre-announce all of the final Gold, Silver, and Bronze Stevie placements 5-6 weeks prior to the banquet. At the banquet all Stevie-winning organizations in attendance will be called to the stage, at least once, to accept their awards and make an acceptance speech.
New Location for the Awards Banquet
- After more than a dozen years in Las Vegas, the 2025 awards banquet will be staged on Thursday, April 10 at the Marriott Marquis Hotel in New York City.
The Top 10 Awards Are Now the Top 5 Awards
- Starting in 2025 the number of Grand Award trophies conferred will be reduced from 10 to five. The trophies will be presented to the five most honored organizations in the competition. Learn more here.