Company: Voya Financial
Nomination Submitted by: Voya Financial
Company Description: [REDACTED FOR PUBLICATION]
Nomination Category: Customer Service & Call Center Awards Individual Categories
Nomination Sub Category: Front-Line Customer Service Professional of the Year - Financial Services Industries
 Nomination Title: Jaslyn Fitz
- Which will you submit for your nomination in this category, a video of up to five (5) minutes, explaining the achievements since July 1, 2021 of the nominated woman, OR written answers to the questions? (Choose one):
Written answers to the questions
- Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Jaslyn was a recipient of the semiannual Leading with Purpose Award that recognizes employees who exemplify Voya’s Purpose by making a positive impact in the lives of their customers, colleagues and communities.
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video. If you are submitting written answers to the questions for this category, provide them in the spaces below.
- Outline the nominee's achievements since July 1 2021 that you wish to bring to the judges' attention (up to 250 words):
Total 71 words used.
Throughout her day Jaslyn provides a positive, memorable customer experience, which has been echoed by countless customer feedback comments. She supports her peers, while openly sharing growth opportunities for the contact center to innovate. This led to Jaslyn being selected to pilot our Chat Assist Program, which supports CSAs in the moment on member escalations. She brings a considered and thoughtful approach to assisting others and is equally willing to learn.
- Briefly describe the nominated individual: history and past performance (up to 200 words):
Total 97 words used.
Jaslyn Fitz joined Voya in March 2022 supporting our Government Market as a Customer Service Associate (CSA). Since her first day at Voya, Jaslyn has showcased a growth mindset. She initially focused on understanding and perfecting her role; then working to exceed all performance expectations. Jaslyn continued to grow by focusing on supporting and nurturing others through the sharing of "Best practices". Jasyln is an integral part of our team, and her dedication and commitment to her work have been nothing short of exceptional. Within a short period of time, she was promoted to a Senior CSA.
- Explain why the achievements you have highlighted are unique or significant. If possible compare the achievements to the performance of other players in your industry and/or to the nominee's past performance (up to 250 words):
Total 181 words used.
Jaslyn was recently selected to cross-train and support a different part of the business; she quickly learned the new business and excelled. In addition, Jaslyn supports a variety of special projects, teams, On the Job Coaching and New Hire Mentorship, while continuing to exceed in her performance. Jaslyn was recently selected to conduct a live customer experience call with several Senior leaders in the organization to provide “A Day in the life of a CSA” as she represents Voya. Jaslyn has received a myriad of awards and recognition during her tenure, to include the Star bonus recipient, and the Leading with Purpose nomination, which recognizes employees who exemplify Voya’s Purpose by making a positive impact in the lives of their customers, colleagues, and communities. With amazing performance, projects, recognition and honors, Jaslyn continues to show grace. She is seen as a subject matter expert and role model by her peers and leaders, with a “We are the we” attitude. Jaslyn sets the stage for the growth and standard of exceptional customer service. [REDACTED FOR PUBLICATION]
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