Company: SOTI, Mississauga, Ontario
Company Description: SOTI is the world’s most trusted provider of mobile device management solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide. SOTI extends secure mobility management to provide an integrated solution to manage and secure all mobile devices and connected peripherals in an organization.
Nomination Category: New Product & Service Awards Categories
Nomination Sub Category: Business Intelligence Solution – New
 Nomination Title: SOTI XSight Transforming Mobile Device Management
- Which will you submit for your nomination in this category, a video of up to five (5) minutes, explaining the features, functions, benefits, and results to date of the nominated product or service, OR written answers to the questions? (Choose one):
A video of up to five (5) minutes
- Describe the features, functions, and benefits of the nominated product or service (up to 350 words):
Total 342 words used.
As organizations grow and automate, there is a greater dependence on devices to keep business running smoothly and ensure worker productivity, and this change can significantly impact the bottom line. Companies sometimes invest in multiple platforms and solutions to help manage all of these issues over time. Yet, some don’t know that they need a diagnostic intelligence and support solution that can improve the ROI of their business-critical mobility and help leverage advanced diagnostics to rapidly resolve device issues.
Intelligence data, that can provide visualization of the entire operations in real-time, will allow companies make smart, data-drive decisions. Integrating an advanced diagnostic tool – like SOTI XSight – to streamline the business operations and improve customer service will ensure maximize productivity and ROI.
There are four ways that companies can use SOTI XSight to leverage data insights.
- Operational Intelligence
- Batteries not lasting full shifts? Apps using more data than expected? Pull metrics behind the performance of your devices to pinpoint the root cause behind critical issues. Implementing intelligent solutions allows IT to understand how devices are being used and to make informed decisions to optimize productivity.
- Advanced Diagnostics
- SOTI XSight delivers the industry’s fastest and most comprehensive Remote Control capabilities and enables support technicians to visualize the operation of remote devices as if the device were in their hands. While troubleshooting an incident within SOTI XSight, end users can engage in a live text, voice or video chat with their support technician. This helps the technician better understand device issues in the field.
- Visualization
- Visualize the location of devices as they move in real-time. Access device data to make smarter decisions about your device fleet and business data to improve your operational efficiencies.
- With the Fall 2023 update, SOTI XSight introduces Live View, enabling real-time consolidation of business and device data for informed decision-making, particularly crucial in a landscape with a 37% increase in device usage and a growing reliance on apps and devices for productivity.
- Incident Management
- Easily submit and manage support tickets, enabling efficient support workflows and minimizing resolution times.
- If you are submitting a video of up to five (5) minutes in length, provide the URL of the video here, OR attach it to your entry via the "Add Attachments, Videos, or Links to This Entry" link above, through which you may also upload a copy of your video. If you are submitting written answers to the questions for this category, provide them in the spaces below.
https://share.vidyard.com/watch/x2CTSbZRHPTQQhVxMQnR6C
- Reference any attachments of supporting materials throughout this nomination and how they provide evidence of the claims you have made in this nomination (up to 250 words):
Total 47 words used.
Overview of SOTI XSight: https://soti.net/products/soti-xsight/
Overview of SOTI XSight Live View: https://soti.net/resources/blog/2023/fall-2023-soti-xsight-update/
Success Story: Trek Bicycle Case Study: https://soti.net/resources/customer-stories-and-use-cases/trek-bicycle-corporation/
Problems Solved by SOTI XSight: https://soti.net/resources/blog/2023/5-scary-things-to-happen-to-your-mobile-devices/
Success Story: Pharmaceutical Company: https://soti.net/resources/customer-stories-and-use-cases/pharmaceutical/
SOTI Website: https://soti.net/
- If you are nominating a brand-new product or service, state the date on which it was released. If you are nominating a new version of an existing product or service, state the date on which the update was released:
SOTI XSight was launched on Nov 29, 2021
- Outline the market performance, critical reception, and customer satisfaction with the product or service to date. State monetary or unit sales figures to date, if possible, and how they compare to expectations or past performance. Provide links to laudatory product or service reviews. Include some customer testimonials, if applicable (up to 350 words):
Total 335 words used.
An illustrative example of the success of SOTI XSight can be found in its implementation at Trek Bicycle Corporation (Trek), where it significantly transformed its operational landscape. Most notably, it greatly enhanced Trek’s device visibility, enabling real-time tracking of device location, usage and health. With the implementation of SOTI, Trek saw 15-20% time savings on new employee onboarding. This newfound level of transparency resulted in heightened productivity, streamlined issue resolution and a notable reduction in operational downtime. The capacity to monitor and address device issues in real-time allowed Trek to maintain uninterrupted operations, minimizing disruptions.
“Using the SOTI ONE Platform, we can quickly solve and prevent issues to limit the amount of stoppage time for our warehouse staff. It’s safe to say we are seeing a 15-20% time savings on new employee onboarding. We highly depend on SOTI MobiControl and SOTI XSight as these products drastically decrease downtime and secure our devices.” - Tom Spoke, Director Global IT, Trek Bicycle Corporation
In addition to Trek’s implementation of SOTI XSight, a major South American pharmaceutical company faced many mission-critical challenges, like productivity loss and device downtime. With the App Usage Dashboard, the company is driving seller productivity increases by having visibility into which business and non-business apps are being installed, used and for how long. Before having visibility into device performance, the company experienced a loss of up to five hours of productivity per salesperson per week. However, after executing SOTI XSight, the productivity loss was reduced by 80%. Additionally, SOTI XSight Advanced Diagnostics reduced downtime by 20%, furthering the increase of productivity amongst the sales team.
SOTI XSight made a profoundly positive impact on both companies’ operational efficiency and device management, minimizing device downtime and maximizing ROI.
Lastly, SOTI leverages NPS, Net Promoter Score, to understand customer satisfaction in relation to its products. The NPS average for the tech industry is 58, whereas SOTI’s NPS is 89. The record-shattering score shows the determination SOTI puts in its product to meet its customers’ mobility challenges.
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