InsureMyTrip - Customer Service Complaints Team of the Year
Company: InsureMyTrip, Warwick, RI
Company Description: It's simple. InsureMyTrip finds you the right travel insurance plan, every time. InsureMyTrip is the authority on travel insurance. We are committed to empowering travelers to make the best possible insurance decisions by leveraging our technology, data intelligence, and expertise.
Nomination Category: Customer Service & Call Center Awards Team Categories
Nomination Sub Category: Customer Service Complaints Team of the Year - Financial Services Industries
Nomination Title: InsureMyTrip Expands Anytime Advocates Program To Better Assist Travelers With Claims
Tell the story about what this nominated team achieved since the beginning of July 2017 (up to 650 words). Focus on specific accomplishments, and relate these accomplishments to past performance or industry norms. Be sure to mention obstacles overcome, innovations or discoveries made, and outcomes:
In 2017, InsureMyTrip moved to expand its award-winning Anytime Advocates© program that provides claims assistance and educational resources for travelers following a surge in travel insurance claims. The expansion included adding staff, resources, and boosting educational initiatives.
Since the program started, Anytime Advocates© has saved policyholders over$1,250,000, marking a significant accomplishment and industry milestone that highlights the value and need for professional claims assistance and dispute resolution services for travel insurance policyholders. Over 90 percent of claims advocacy customers have been satisfied with the outcome.
This is an innovative claim resolution service that no other US-based travel insurance comparison site provides.
How it works: all travelers that purchase a policy through InsureMyTrip have access to Anytime Advocates© and the following services:
Claims assistance —Receive expert advice on how to navigate the claims process and file a claim properly with your travel insurance provider.
Dispute resolution— Anytime Advocates© will check the status of a claim. If a claim is denied, an advocate will work on behalf of the customer to learn why or to help with the appeal process.
In addition, in 2017,InsureMyTrip discovered that many travelers still lack a basic understand travel insurance and the claims process. This discovery led InsureMyTrip to expand its educational resources for travelers, including the release of more instructional guides and industry claims data.The data also results suggest that travelers who closely review their policies and are mindful of claim documentation requirements prior to departure are more likely to experience positive outcomes.
Based on industry data, these are the most common scenarios why a claim is denied or delayed and tips for avoiding these outcomes:
CLAIM ISSUE |
TIP |
|
Reason for canceling a trip is not |
Review the policy with a licensed travel |
|
Pre-existing medical condition not |
Request a plan that includes a pre-existing |
|
Failed to meet definition of being |
Ask physician to provide insurance company |
|
Does not meet required |
Review policy with a licensed travel insurance |
|
Missed paperwork, inaccurate |
Follow instructions on claim form and forward |
|
Failed to seek medical treatment |
Seek treatment prior to returning home and |
RELATED: 2017 Hurricanes Lead to Record High Travel Insurance Claims, Delays Expected
https: //www.prnewswire.com/news-releases/hurricane-irma-leads-to-record-high-tra...
InsureMyTrip is dedicated to helping policyholdersbefore, during, and after their trip. This expanded Anytime Advocates claims advocacy program is a significant accomplishment and key differentiator in a competitive landscape of travel insurance comparison.