Firmex - Front-Line Customer Service Team of the Year

Company: Firmex, Toronto, ON, Canada
Company Description: Firmex is one of the world’s most widely used virtual data rooms, supporting complex processes for organizations of all sizes, including due diligence, compliance, and litigation. Whenever professionals need to share sensitive documents beyond the firewall, they turn to Firmex. Since 2006, Firmex has helped over 120,000 companies worldwide securely share their confidential documents. Firmex.com
Nomination Category: Customer Service & Call Center Awards Team Categories
Nomination Sub Category: Front-Line Customer Service Team of the Year - Technology Industries

Nomination Title: Small Team Supports Fast-Growing Global Customer Base, and Improves Response Times

Tell the story about what this nominated team achieved since the beginning of July 2017 (up to 650 words). Focus on specific accomplishments, and relate these accomplishments to past performance or industry norms. Be sure to mention obstacles overcome, innovations or discoveries made, and outcomes: REDACTED FOR PUBLICATION