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Direct Alliance

  

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Company: Direct Alliance, Tempe, AZ
Company Description: For more than a decade, Direct Alliance has been a leader in providing integrated sales and marketing solutions to extend market coverage, accelerate sales, and build customer relationships for its Fortune 500 clients.
Nomination Category: Sales Awards Team Categories
Nomination Sub Category: Telesales Team of the Year

Nomination Title: Direct Alliance TeleSales Team of the Year

    Tell the story about what this nominated team achieved since the beginning of July last year (up to 500 words). Focus on specific accomplishments, and relate these accomplishments to past performance or industry norms. Be sure to mention obstacles overcome, innovations or discoveries made, and outcomes:

        With over a decade of experience, Direct Alliance (DAC), a TeleTech company,
has been the go-to partner Global 1000 clients leverage to solve their biggest
customer relationship challenges.  Through building and nurturing relationships
that ultimately deliver long-term revenue and increased customer satisfaction
and loyalty, Direct Alliance has achieved unmatched success in driving sales
performance.  We are the company the world’s most ambitious organizations call
upon for innovative, customer-centric solutions.

        The Direct Alliance Client Direct sales team is a highly trained and specialized
group who work as a client branded direct sales channel in the
telecommunications and media industry.  They are focused exclusively on selling
into the small medium business (SMB) and federal markets.   

        To drive continued sales growth in 2010, the highly skilled team has helped the
client reduce their cost to serve, generate incremental revenue, and improve
customer retention allowing them to sell more effectively and efficiently in the
market.  Other key achievements and activities include increases in:
•     % INCREASE REDACTED FOR PUBLICATION Net-new line activations
•     % INCREASE REDACTED FOR PUBLICATION Re-contracted customer lines
•     % INCREASE REDACTED FOR PUBLICATION  “Feature adds”
•     % INCREASE REDACTED FOR PUBLICATION  “One call” close rate
•     The team was awarded the top 2,500 “premier” accounts as well as private
Department of Defense accounts

        The team partners with the client to understand their challenges, capabilities,
and goals - building a knowledge base that allows them to find the best means to
overcome challenges in the market.  Strategically, this team was established to
accomplish the following:
»     Increase the clients share of wallet in the telecommunications market
»     Retain valuable customers through contract renewals and upgrades
»     Maximize the lifetime value of B2B customer accounts by increasing customer
satisfaction and loyalty

        At Direct Alliance, we tie our success directly to our client’s business
outcomes.  Our innovative customer-centric sales solutions help some of the most
successful companies around the world overcome the challenge of improving
customer satisfaction, retention, and loyalty. 

    List hyperlinks to any online news stories, press releases, or other documents that support the claims made in the section above. IMPORTANT: Begin each link with http://, and enclose each link in square brackets; for example, [http://www.youraddress.com]:

    Provide a brief (up to 100 words) biography about the leader(s) of the nominated team:

        Josh Harris has over nine years tenure in sales and sales leadership roles with
Direct Alliance.  His in-depth experience in sales execution for consumer,
public sector, reseller, SMB, and large enterprise customer segments has
repeatedly demonstrated his proficiency in aligning sales structures for growth.