Deliveroo - Customer Service Department of the Year

Company: Deliveroo, London, United Kingdom
Company Description: Founded in 2013 and headquartered in the UK, Deliveroo is an online delivery company that transports high-quality food from premium local restaurants direct to people’s doors. Taking orders on behalf of 50,000+ restaurant partners through our website and app (iOS and Android), we manage deliveries via a fleet of 50,000+ self-employed riders and serve customers in 500+ cities across 13 countries.
Nomination Category: Customer Service Department Categories
Nomination Sub Category: Customer Service Department of the Year - All Other Industries

Nomination Title: Deliveroo

Tell the story about what this nominated department achieved since the beginning of July 2017 (up to 650 words). Focus on specific accomplishments, and relate these accomplishments to past performance or industry norms. Be sure to mention obstacles overcome, innovations or discoveries made, and outcomes: REDACTED FOR PUBLICATION

Founded in 2013 and headquartered in the UK,Deliveroois an online delivery company that transports high-quality food from premium local restaurants direct to people’s doors. Taking orders on behalf of 50,000+ restaurant partners through our website and app (iOS and Android), we manage deliveries via a fleet of 50,000+ self-employed riders and serve customers in 500+ cities across 13 countries.

Speed is everything in the on-demand economy – and nowhere more than in food delivery services. Feeding consumers’ ever-increasing appetite for takeaway cuisine, we atDeliveroo(UK and Ireland) have tripled the size of our business in just 18 months. But our hunger for success hasn’t been limited to gut-busting growth; to have a lasting impact, we’ve also focused on radically improving our customer service proposition.