Customer Service Department & Customer Service Success Awards Judging Committee
Chair: 
Angela Blevins, Vice President, Club and Owner Services
Hilton Grand Vacation Club, Plainfield, Indiana, United States.
Angela serves in a senior leadership role as Vice President of Club and Owner Services for Hilton Grand Vacations. She is responsible for the world class customer service experience for close to a million customers. Prior to Hilton Grand Vacations, Angela served as Bluegreen Vacations Senior Vice President Club Services and Customer Care as well as member of the Executive Committee, and was responsible for directing the induction, retention, and relationship development of all Bluegreen owners. Along with her team of contact center professionals, Ms. Blevins is focused on driving innovation and leveraging 360-degree customer data to deliver exceptional customer satisfaction and continuous product improvement.
Angela joined Bluegreen in 2003 as Director of Contact Center operations in the company’s Indianapolis office. She was promoted to Vice President Customer Engagement and Shared Servicing in 2005 and was appointed to the Board of Directors for the Bluegreen Vacation Club in 2016. Prior to joining Bluegreen Vacations, Ms. Blevins was the Director of Contact Center and Program Management at Telamon Corporation in Indianapolis, Indiana where she served as the company’s customer service architect, developing and implementing business processes to support client services, field sales and deliver contract requirements. She also led contact center operations at Aspen Systems Corporation in her native Indianapolis.
Ms. Blevins has been recognized for her innovative and engaging leadership in the customer service field, earning a Silver Stevie Award for Customer Service for five consecutive years, 2012 – 2016. She was named an “Influential Woman of Northwest Indiana” finalist for Northwest Indiana Influential Women Association for three consecutive years, 2014 – 2016. She also earned a Bronze Stevie Award in 2013 and was named a Woman of the Year finalist in the same year, along with various other individual and team industry awards.
Committee:
Deepak Aggarwal, Director of Engineer
JPMorgan Chase, Jersey City, New Jersey, United States
Experienced professional with 22+ years in business analysis, technology, and management, specializing in data modernization, cloud, and AI projects. Expertise in end-to-end delivery, stakeholder collaboration, and financial domains (CFA certified). Worked with top investment banks, delivering innovative solutions in asset management, retail, and mortgage sectors.
Shorouq Al-Halawani, CEO
TalentJO, Amman, Jordan
Shorouq is an award-winning entrepreneur with over 15 years of expertise in innovation, youth empowerment, and digital transformation. Shorouq was recognized with the Crown Prince Award and UNIFEM Award and specializes in project management, business development, and creating impactful digital solutions that drive sustainable growth and societal advancement.
Cynthia Carrese, Founder/CEO
C2 Strategic Partners, LLC, Atlanta, Georgia, United States
For over 20 years Cynthia has specialized in performance management, blending human engagement and CSAAS strategies to develop leaders, exceed KPIs, and drive growth. She has worked with Verizon, Apple, and more. Certified in Organizational Leadership, Project Management, and Kaizen Training, she excels in unlocking team potential for lasting success.
Michelle Dawson, Senior Manager
Ryan LLC, Avon, Indiana, United States
Alisa Ferree, Business Transformation Leader
Business Advisor & Consultant, Raleigh, North Carolina, United States
Alisa Ferree has 25 years’ experience in leading global cross-functional transformation programs to drive strategy and key priorities, M&A initiatives, sales, and account management across various Fortune 500 companies. She is PMP certified (Project Management Professional), holds ISC2 Cybersecurity certifications, and is a graduate of Purdue University (MS in Management).
Poonam Garg, Vice President
U.S. Bank, Minneapolis, Minnesota, United States
Poonam is an engineering leader and women in technology advocate working as Vice President at U.S. Bank. She has more than 14 years of experience in technology management and software development. She holds a master's in both Business Administration & Computer Applications from UOfM. She is an active member of Women in Technology.
Ketaki Gulavani, Manager, Customer Solutions Engineering
Google LLC, Mountain View, California, United States
Ketaki Gulavani, who has an MBA from Indiana University and a software engineering degree, has worked in technology management and support for over 10 years. She has been a manager of customer solutions engineers at Google since 2022.
Rahul Jagetia, Associate Director
Guidehouse Consulting, Fair Lawn, New Jersey, United States
Rahul has over 12 years of experience in the financial services industry, and is a trusted consultant, specializing in business analysis, program management, and risk and compliance consulting. His expertise lies in delivering high-impact solutions that align with his clients’ strategic objectives while navigating the complexities of regulatory frameworks and industry standards.
Avinash Kumar Jha, Delivery Executive
Newtown Square, Pennsylvania, United States
As a Delivery Executive at SAP, Avinash manages multimillion-dollar ERP implementations and cloud deployments for global accounts in Life Sciences, Healthcare, and Retail. He leads a team of 80-120 members, effectively manages stakeholders, and ensures high customer satisfaction. Collaborating with C-level executives, he demonstrates a commitment to excellence in strategic client management.
Sahaya Joseph Augustine, Vice President, Senior Specialist Business Analysis
The Bank of New York (BNY), New York City, New York, United States of America
Sahaya is a Product Leader and Business Analysis Expert at BNY. She drives innovation through data-driven strategies, consistently delivering impactful solutions that optimize processes and enhance customer experiences. Renowned for her exceptional stakeholder management skills, she fosters strong relationships across the board to align business objectives and deliver transformative results.
Tony Keesee, Vice President Payment Services Support - Commercial
Optum Financial, Richardson, Texas, United States
Tony leads the award-winning commercial payment support teams at Optum Financial. He has over 30 years of experience in providing leadership and expertise in developing best-in-class centers. He is recognized for exceeding operational metrics, team productivity, motivation, and innovation in both business-to-business and business-to-consumer organizations.
Murat Kılınç, Corporate & Commercial Banking Marketing Division Manager
QNB Finansbank, Istanbul, Türkiye
Murat Kilinc is head of commercial banking marketing at QNB Türkiye. He has more than 20 years experience in banking including, audit, sales and marketing.
Casey Kostecka, President
Aucera, Atlanta, Georgia, United States
Casey Kostecka is President of Aucera (formerly DialAmerica) and founder of TouchPoint One. A seasoned executive, he has held leadership roles at RCI, Lockheed Martin, and Xerox. Casey is also the creator and author of The 7-T Success System, a framework for optimizing team and organizational performance.
Samant Kumar, Portfolio Manager
Capgemini, Houston, Texas, United States
Samant Kumar is a multiple award-winning Agile Program Manager at Capgemini with 20+ years of experience in Agile leadership and software delivery. He has worked with IBM and holds numerous certifications. A distinguished speaker and mentor, Samant contributes to Agile communities, judges prestigious competitions, and is recognized globally for his expertise.
Greg Salvato, CEO
TouchPoint One, Indianapolis, Indiana, United States
Greg leads TouchPoint One's development of AI-enhanced contact center solutions that combine gamification with performance management to strengthen employee engagement. A Forbes Technology Council member, he brings expertise in human-centric digital transformation while serving as an advisor to emerging tech companies.
Siddharth Vashist, Senior Strategic Supply Chain Manager
Amazon, Seattle, Washington, United States
As the Strategic Supply Chain leader for Amazon, Siddharth works closely on customer experience, product management and ensuring smooth operations in collaboration with business operations and sales teams. Prior to Amazon, Siddharth worked in automobile manufacturing (TATA Motors/JLR) and led social impact initiatives across East Africa and India.
Lea Watts, Client Success Manager
Trawick International, Fairhope, Alabama, United States
Lea is an award-winning executive with over 25 years of experience leading multi-site service centers domestically and internationally. She is skilled at anticipating future trends, applying broad knowledge and perspective to exceed expectations. She has a passion for leadership development and has been acknowledged for creating high-performing teams.
Gary Zhou, Founder
Brand Head, Beijing, China
With over 16 years of experience in commercial, branding, marketing, visual design in the real estate industry, Gary is a promoter of shopping center marketing in China and is dedicated to providing solutions for branding, digitalization, and diversification for clients, introducing international marketing resources to China and vice versa..