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Customer Service/Contact Center Team Awards Judges

2019 JURY CHAIR

Rob SiefkerRob Siefker, Senior Director of Customer Loyalty, Zappos.com. Las Vegas, Nevada, USA

Starting his career with Zappos in 2004 as a temporary call center employee, Rob has helped the team grow from 30 to over 500 employees. He is currently director for the Customer Loyalty Team.  Rob has spent his entire career with Zappos providing the very best service for both customers and employees. Rob is a strong ambassador and promoter of the Zappos brand and its commitment to developing a world-class culture. He has represented Zappos by speaking at conferences for IQPC, Frost & Sullivan, and Marcus Evans. He has also been a guest speaker at Purdue University’s Center for Customer Driven Quality.  Rob grew up in Denver, Colorado, and in 2002 earned a bachelor’s degree in History from Santa Clara University, California. When Rob isn’t busy cultivating culture at Zappos, you can find him playing tennis, baseball, golf, football, soccer, and basketball, as well as swimming, hiking, and skiing. Rob also loves playing guitar and singing.