Customer Service/Contact Center Team Awards Judges
2021 JURY COMMITTEE CHAIR
Patricia Martínez, Marketing Manager
Anexa BPO, Mexico City, Mexico
Patricia Martínez has been around contact centers her entire life. She holds a BA in Marketing from Tecnológico de Monterrey, one of the most prestigious institutions in Mexico, and spent periods abroad in the United Kingdom to complete her degree. As a young professional, she has worked in and around digital marketing ever since she graduated.
She built the marketing department at Anexa BPO from the ground up, starting in 2018. Her experience working in digital marketing for big-name tech companies at an agency earlier, as well as postgraduate courses in marketing analytics and project management, have prepared her for the unique challenges she faces today as head of marketing, as well as bringing a new angle to the company’s business strategy. Under her leadership, Anexa BPO has won five international awards, three of them Stevies, in 2020 alone.
Patricia told us: “2020 has proven the importance of customer service in a way no one expected. Organizations all over the world rose to the challenge presented by Covid-19 (among other worldly events), and we have seen incredible displays of creativity and jumps forward in the use of technology that would have taken years instead of months. The people behind such innovation deserve recognition. I am thrilled to represent my company and my country in hearing those cases and recognizing the best of the best.”
Committee:
Maruthi Rohit Ayyagari, Senior Systems Specialist
Salesforce, Inc., Dallas, Texas, United States
Maruthi Rohit Ayyagari has a tenacious ability to effectively and efficiently respond and resolve situations requiring IT and technical knowledge, as well as to applying the required key decision-making skills to make confident network resolutions on behalf of clients.
Abhiram Cuduvalli, Founder
BeWise, Bangalore, Karnataka, India
During the 20+ years that he has worked in the technology sector - first as an engineer and then in various people-leadership roles - Abhiram has realized that in almost all the decision-making events and roles of an organization, a critical component gets consistently undervalued: BEING WISE. He started BeWise Corporation recently to provide coaching services to professionals and students on developing a set of skills and values that act as practical and ethical guardrails while taking decisions related to work and life.
Brenda Ginés, Marketing Manager
Antilles Power, Carolina, San Juan, Puerto Rico
Brenda Liz Ginés is an executive for the Caribbean, as Manager for Customer Care Center and Marketing for Antilles Power Depot. She has more than 20 years of experience in Marketing and Communications. She is also a Consultant for companies and entrepreneurs, and a professional talent for several media channels.
Tony Keesee, Vice President, Support Services
VPay, Plano, Texas, United States
Pranav Kumar, Tech Account Manager,
Zscaler, Naperville, IL, United States
Pranav Kumar is working as a Techinical Account Manager with Zscaler. He is a CCIE Security and has more than 16 years of experience in Technical Account Management, Remote Infrastructure Management, Customer Success and Customer Support. Pranav has worked for multiple organizations managing global accounts and service provider teams.
Paul McGee, VP Employee & Customer Success
Toco Warranty, West Hills, California, United States
A business mind with an artist's passion, Paul is judging for a third year and loves the success, innovation, and passion of the Stevie Awards entrants. Paul serves as Executive VP - Employee & Customer Success at Toco Warranty; is on the Board of Governors at Theater68.com; has ownership in MavWrestling.com; and is a proud husband and father of twins. He graduated from Boise State University and lives in beautiful Pasadena, California.
Fadi Nijem, Business Trainer - Contact Center & Customer Service
SalesH2O, Amman, Jordan
Fadi Nijem has 17 years of experience in Business Administration with a demonstrated history of working in international affairs like UNHCR, Luminus Groupe, Jordan Engineers Association, and SalesH2O. He is Skilled in Operations Management, Contact Centers coaching and development, Customer Service oriented management, and Customer Experience. Has a strong educational background with an MBA degree, a Master's degree focused on Human Resource Management, and a Bachelor's degree in Marketing. Now he is preparing for a Ph.D. dissertation in Business Administration. FADI has professional certificates in different business fields such as Certifed Sales Trainer, Business Process Management Certificate, and Certified Customer Service Expert.
Sajith Sahadevan, Senior Product Marketing Manager
Amazon Web Services (AWS), Seattle, Washington, United States
Sajith is a a product marketing and growth leader helping high growth companies with Go-To-Marketing strategy and execution. Currently, he is with Amazon Web Services (AWS), with prior stints at Microsoft, Cisco and Citrix. His expertise/focus area spans IoT (Internet of Things), Artificial Intelligence & Machine Learning, and industry verticals expertise in Manufacturing (Industry 4.0, Factory of the future, Intelligent manufacturing), Energy, and Public Sector (Smart Cities, Smart Buildings).
Randy Selleck, Senior Consultant
Service Strategies, Inc., Dayton, Ohio, United States
Nishant Srivastava, Senior Manager, Cyber Security SME
Cognizant, Lyndhurst, New Jersey, United States
Nishant Srivastava is a Cyber Security expert with 10+ years of work experience in Information Technology. He is currently employed with Cognizant Technology in the US as Cyber Security IAM Architect - Senior Manager Level. Nishant is also a CEO of a high-end women’s fashion line and a lead designer for a New York-based brand. He showcased his collection during New York fashion week in 2018 and 2019. Nishant is also the founder of a fashion technology startup, currently in an early concept, and has partnered with great minds in the fashion and technology industries.
Manfred Stockmann, Founder & Chief Executive Officer
C.M.B.S. Change Management Beratung & Coaching, Olching, Bayern, Germany
Working in the Contact Center (CC) industry since 1994, Manfred is the Co-founder and VP (2002-2018) of the European CC-umbrella association ECCCO, Board & President of the German CC-Association (1999-2017). He is a Tutor for Change, author, speaker, and entrepreneur. With his experience, as a mental-coach and specialist for customer experience, organizational design and personality development, he and his team accompany executives and entrepreneurs in their transformation plans into the digital future.
Berna Çeliktürk Tan, Chief Operations Officer
Mayen, Istanbul, Turkey
Berna Tan has been a member of the Executive Committee at Mayen, in charge of operations, since September 2012. With more than 20 years of experience in Business Process Outsourcing, she has managed operations, strategic planning, and business development functions. Today, Tan manages operations/operational excellence at Mayen, together with planning and support functions. In 2019, Berna Tan received a Gold Stevie Award for Female Executive of the Year in EMEA in the Stevie Awards for Women in Business. Tan graduated from the department of electrical engineering at Yıldız Technical University in 1998 and completed her MBA in 2006 at Istanbul Technical University. In 2017, she attended INSEAD Business School Executive Education Program and strengthened her leadership competencies.
Subin Thayyile Kandy, Senior Product Security Engineer
Salesforce, Bear, Delaware, United States
Subin is seasoned security professional with more than a decade of experience in application security and offensive security. He is a a senior Product Security Engineer for Salesforce and works on continually evolving his penetration-testing skills. He has worked for several banking and financial organizations like Barclays and Capital One spanning both Defensive and Offensive security roles , and enjoys every aspect of it. During his consulting roles with Verizon he led several offensive security engagements and advised clients on improving their threat landscape and building a better security posture and resiliency. He holds several certifications like Certified ethical hacker (CEH) and GIAC (GSSP .NET, GWAPT , GPEN, GMOB,GXPN ) . When not consumed by the excitement of his work, he spends time with his growing family, and loves traveling and hiking.
Kathy Townend, Senior Marketing Leader
Mitchell International, San Diego, California, United States