Customer Service & Contact Center Individual & Team Awards Judging Committee
Chair:
Kimberley Hayes, Global Chief Experience Officer
MONAT Global Corp
Doral, FL, United States
Kimberley Hayes is a distinguished professional with over 25 years of extensive experience in managing Customer Care operations on a global scale. Her leadership journey has taken her from the corporate landscapes of the USA, Canada, and the European Union to the bustling markets of Asia. Kimberley is renowned for her exceptional expertise in customer experience (CX) management and a distinguished career marked by remarkable achievements. Throughout her illustrious career, Kimberley has proven herself as a seasoned executive who consistently delivers exceptional results. Her unwavering commitment to success is a driving force that has set her apart in the industry. Kimberley is known for her strategic approach to customer care operations, making her a visionary leader who excels in crafting innovative and effective solutions to complex challenges.
In 2023, Kimberley Hayes received a prestigious Silver Stevie Award in the Stevie Awards for Women in Business, a testament to her excellence in customer care where she was honored as "Women of the Year in Customer Service," underscoring her extraordinary contributions and leadership. Furthermore, Kimberley is no stranger to the dynamic world of start-ups. Her entrepreneurial spirit and adaptability have allowed her to excel in nurturing and growing early-stage companies. This experience has equipped her with a profound understanding of the fast-paced, ever-evolving nature of the business world.
Kimberley's track record extends beyond accolades, as she has successfully built and managed organizations of over 500 seats, showcasing her remarkable ability to scale operations while maintaining a focus on quality and excellence. Her wealth of experience, exceptional results, and relentless determination position Kimberley Hayes as a leading figure in the customer care and CX industry. Her commitment to delivering unparalleled customer experiences, combined with her extensive global experience and expertise in start-ups, make her a true luminary in the field. With a career that epitomizes excellence, Kimberley continues to be a driving force in shaping the future of customer care and CX management.
Committee:
Debadip Bandyopadhyay, CMO & Vice President
Second Law LLC, New York City, New York, India
Deb is currently the Founder and CMO of Second Law LLC, USA and Vice President and CMO of Angstrom FZC, UAE. He has around 17 years of experience in technology marketing, sales, business development, and organizational growth. He is also a co-founder and founder of various startups across the globe.
Chanuttita Chitmanasak, Regional CRM and Marketing Automation
Michelin, Bangkok, Thailand
Chanuttita has been a regional CRM and Marketing Automation Leader in Asia Pacific and Australia region at Michelin since 2021. Her working scope covers CRM, Customer Care, and MarTech strategies.
Punit Dewani, Senior Strategic Sourcing Manager
Roblox, San Mateo, California, United States
Punit stands out as a seasoned IT professional with vast experience spanning over a decade in domains like IT Asset Management, Data Center Capacity Planning, Strategic Sourcing, and Supply Chain. As an alumnus of Stanford University and Santa Clara University, Punit has chiseled a career trajectory, traversing roles in major tech corporations.
Sandy Ellis, SVP, Sales, Marketing & Communications
InteLogix, Denver, Colorado, United States
Sandy is a global Service Delivery Executive with the talent to discover underlying business needs and strategically design innovative solutions while developing and inspiring leaders through career development, professional writing, and speaking. With her diverse and global sales, marketing, and operational executive-level experience, she builds trusted and valued relationships.
Dr. Jemima Irabor-Ighedosa, Project Business Director
RockStone International, Port Harcourt, Rivers, Nigeria
Jemima, a director with RockStone International since 2010 has several years of diverse work experience with Business Development, Logistics, Office Management, Agency Administration & Project Controls/Management. She has worked 22 years with Shell Nigeria. She is a certified international professional manager with a PhD in Management; Leadership and Organizational Management.
Rustamjon Isroilov, President
Royal Line Logistics Inc, Cincinnati, Ohio, United States
Rustamjon, a driven and multifaceted individual, has built a repertoire of experience across various industries and roles. With the ability to blend lofty ambition, strategic foresight, and a practical approach to management, Rustamjon has showcased his skills and garnered respect in the industry. Rustamjon demonstrated a knack for complex problem-solving and critical thinking.
Prateek Khandelwal, Director
Citibank, Schaumburg, Illinois, United States
With over 15 years of leadership experience in risk management, strategic initiatives, and lending, Prateek stands as a seasoned professional at the helm of his career. Currently serving as the Director in Risk Management at Citibank, he is responsible for the comprehensive risk management of the Mass Market Cobranded Cards Portfolio.
Saydulu Kolasani, Vice President of Global Product & Engineering (Digital,
AI/ML, Data, & Architecture)
Nu Skin Enterprises, Inc., Provo, Utah, United States
Saydulu is an Information Technology executive with over 21 years of experience creating competitive advantage and differentiation to grow business and revenue by leading digital and IT transformation and optimization initiatives for retail, distribution, automotive, transportation, logistics, telco, consumer goods, and utility industries. He is the VP of Global Engineering at Nu Skin.
Kannamangalam Chakaravarthi Lakshminarasimham, Head of Program Management Office
Yohana LLC, Palo Alto, California, United States
Program Management leader with two decades of experience in portfolio, program, and project change management, leading high-performing teams that manage complex, cross-functional, and the company’s top business and transformative initiatives. Leader of managers across business, product, operations, engineering, and technology.
Kumaraguru Loganathan, Manager, Contact Center Technology
Priceline.com LLC, Dallas, Texas, United States
Kumaraguru is a skilled and experienced technology leader who manages Contact Center/Customer Care Technologies at Priceline.com. He has a passion for using AI to enhance contact centers and has worked with various technologies such as IVR, Call Routing, and Messaging. He has consulted for companies across the US and globally.
Paul McGee, Executive Vice President
Toco Warranty, Pasadena, California, United States
Paul is an 11-time judge and chairperson for the Stevie’s and American Business Awards. Paul has an MBA, 3 BAs, is a real estate and insurance agent, and is the Executive Vice President for Toco Warranty. Paul created and launched many award-winning HR programs. Paul resides in Pasadena, with his wife and twins.
Maheshsingh Mony, Manager Financial Systems
Warner Music Group, New York City, New York, United States
Maheshsingh is a Technology Leader, Solution Architect, creative, results-driven, and has 17+ years of experience in developing, architecting, migrating, implementing, and supporting complex enterprise applications, focusing on Cloud solution architecture, ERP transformations, and designing solutions using cloud-first methodology. He holds an MBA degree in IT and a Bachelor's degree in Computer Science.
Arindam Mukherjee, Solution Architect
Lam Research, Livermore, California , United States
Experienced IT Supply Chain Architect & Project Manager with 19+ years in SAP solutions and logistics. Proven leader in digital transformation, cost reduction, and cross-functional team management. Expert in Logistics Control Towers and automation. Innovates for business efficiency, profitability, and customer experience.
Amy Novak, Freelance
Washington, Michigan, United States
Amy has had a variety of Contact Center and Workforce Management roles, with experience implementing process improvement within companies. A proven track record of communicating with key stakeholders, effectively demonstrating product value, and delivering business process improvement. A leader who establishes strong relationships, fosters team building, and develops the customer experience.
Lisa Oswald, Senior Vice President, Global Customer Service
Travelzoo, New York City, New York, United States
Lisa Oswald is senior vice president and global head of customer service at Travelzoo, supporting its 30 million members and client network worldwide since 2011. She is known as a customer strategy and operations leader who builds world-class service organizations and high-performance cultures, and as a champion for women supporting women.
Crystal Ives Padolina, Customer Support, EA
Reputation by Design Cebu, Cebu City, Philippines
Crystal, a regular Stevie Awards judge, boasts over 20 years of customer service and support. Renowned for her meticulous attention to detail and resilience, she has made substantial contributions through daily client and team interactions. Her positivity and proactiveness make her insights and judgments crucial in recognizing business excellence.
Anika Pandey, Product Strategy
Google, Seattle, Washington, United States
Anika leads the Strategic role at Google Maps for Enterprise, contributing to the recent launch of Sustainability APIs. Holding an MBA from The Wharton School, she combines her passion for sustainability with extensive knowledge of technology to influence consumer product innovation. Anika's work is characterized by her commitment to integrating sustainable solutions into technology.
Fardin Quazi, Associate Director
Cognizant Technology Solutions, US Corp, Dallas, Texas, United States
Fardin Quazi is a distinguished authority in Digital & Business Transformation within the Healthcare domain, with 18+ years of extensive global experience in Healthcare Technology, Management & Admin Solutions, Robotics Process Automation, AI-ML, and Digital Technology-based Business Solutions. He holds a Master’s degree in Information Systems and Operations and a Bachelor's degree in Electrical Engineering.
Jamshir Qureshi, Vice President - DevSecOps Engineering
MUFG Bank Ltd, Dallas, Texas, United States
Jamshir's professional career has been marked by a series of impactful achievements across diverse organizations. He has excelled in roles ranging from Software Engineer to Architect and currently, Vice President – DevSecOps Engineering at MUFG Bank Ltd. in Dallas, Texas. Jamshir's journey began in India, where he earned his Bachelor of Engineering in Information Technology.
Wendy Sherrock, Business Transformation Consultant
Directv, Orlando, Florida, United States
Wendy, a seasoned Transformational Change Executive, is passionate about driving impactful customer and employee experiences. As a Business Transformation Consultant at DIRECTV and former Vice President of Operational Effectiveness at Finastra, she led transformations in customer success, acquisitions, and corporate systems, championing Diversity, Equity, and Inclusion.
Gülçin Telatar, Chief Product & Growth Officer
Paycell, Istanbul, Turkey
Gulcin has +19 years of experience and deep expertise in product management, key account, business development, marketing, sales, and customer experience at Turkiye’s most innovative financial and technology companies. She’s currently working as the Chief Product and Growth Officer at Paycell. Her current role is to serve as part of a leadership team.
Clintus Victoriya, Sales & Account Manager
Suisse Associates LLC, Exton, Pennsylvania, United States
Clintus Victoriya, a dynamic Sales and Account Manager at Suisse Associates LLC, renowned for his stellar track record in delivering exceptional IT services. With a mastery of SLA management, strategic IT planning, and service optimization, Clintus is dedicated to providing unmatched client experiences and elevating operational efficiency to new heights.
Brenda Wingert, VP of Operations
Pearl Interactive Network Inc., Columbus, Ohio, United States
Brenda Wingert has 30 years of contact center experience. She currently works for Pearl Interactive Network as the VP of Operations. In her role, she oversees contract operations, recruiting, training, and IT.
Zeki Yuksekbilgili, Academician, Trainer
Nisantasi University, Buyukcekmece, Istanbul, Turkey
Dr. Zeki Yuksekbilgili, who has a doctorate degree in business management, gives lectures and has worked as an academician for 15 years. He is the founder of one of the biggest training companies in Turkey, Yuksekbilgili Training Co., and has more than 20 years of training experience.